Compare Appian vs Progress Software

Appian

Based on 67 reviews.

Progress Software

Based on 135 reviews.

Overview

Appian Technology, Inc,, formerly ZyMOS Corporation, was a semiconductor manufacturing company located in Sunnyvale, California. It mainly designed and produced VGA integrated circuits. ZyMOS was founded in 1978 and changed its name to Appian Technology Inc. on November 1, 1990. On 1987 ZyMOS introduced a POACH 82x3x multifunction peripheral series, a virtually first chipset for cloning IBM AT. Intel soon licensed this chipset to support Intel 80286 sales.

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Sample Customers

Popular Solutions

10 reviews

3 reviews

2 reviews

7 reviews

4 reviews

Top Industries

Financial Services Firm

21%

Computer Software Company

Government

Manufacturing Company

Financial Services Firm

12%

Manufacturing Company

10%

Computer Software Company

Government

Quotes From Member Reviews

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Most Helpful Reviews

Shad Bhowmik
Finance Specialist at a government
I primarily use Appian for digital remittance, storing information, processing transactions, and regulatory...
Read full review of Appian »
Kunal Sharda
Director & Key Managerial Personnel at a consultancy
Clients use the Appian RPA solution whenever they have manual tasks and want to automate them using robots. It is...
Read full review of Appian RPA »

Review 1 of 2

Kiran Raju L
Project Manager at a consultancy
I am part of the IT service where our client is the actual owner of the MOVEit service. The service covers the...
Read full review of MOVEit »
Walter Ochieng Odhiambo
Software Engineer and Tester at a comms service provider
I use Chef day-to-day to manage infrastructure, create version control, and automate deployment for applications that...
Read full review of Chef »
Raghvendra Jyothi
Manager Project Management at a tech vendor
Our company uses the solution for performance and automation testing. The solution is very helpful for media and...
Read full review of Telerik Test Studio »
Dixit Singla
Staff Engineer at a tech vendor
My main use case for MarkLogic is primarily for health and insurance companies, and secondarily for publishers who...
Read full review of MarkLogic »
Erik Cheng
Technical Manager at a manufacturing company
My use case for WhatsUp Gold includes all device availability checks, bandwidth usage, CPU, and memory usage, as well...
Read full review of WhatsUp Gold »

Review 1 of 5

Customer Service

MikahSellers
Partner at a non-tech company
The customer service was easy to work with and they were pretty prompt. Most clients had top tier service agreements,...
Read full review of Appian RPA »
Mason Turvey
Robotic Process Automation Engineer at a logistics company
I did not go through tech support too often, but when we reached out to more of a technical account managing team,...
Read full review of Appian »
GauravJain3
Export Manager at a computer software company
I have interacted with them several times. They're pretty good, pretty helpful, and knowledgeable. So far, it has...
Read full review of Appian »
VijayS1
Head of digital transformation at a tech services company
Technical support with Appian is good, however there is room for improvement.
Read full review of Appian »
Srimanta Pandit
Senior Consultant at a consultancy
The technical support is not excellent, but it is good.
Read full review of Appian »
SajeevNair
Chief technology officer at a tech services company
Appian's technical support could improve, especially their response turnaround.
Read full review of Appian »
Pankaj Khera
Sr AVP - EXL Digital at a tech vendor
The customer service and support are very responsive. We haven't faced many issues, but when we have, the support...
Read full review of Appian »
Somnath-Ghosh
Solution Architect and LowCode Practice Lead at a tech services company
Technical support is very good. As a partner, we receive very good support from Appian.
Read full review of Appian »
Kunal Sharda
Director & Key Managerial Personnel at a consultancy
The technical support for Appian rates as 10 out of 10 because they have a great support team.
Read full review of Appian »
Imane Bousaad
IA&RPA Engineer at a tech services company
Technical support is very helpful. I've also uncovered a lot of documentation that can help me. It would be ideal if...
Read full review of Appian »
Blagoj Trajkovski
Enterprise Integration Business Manager at a tech services company
We can resolve many issues with the help of their community and documentation or in-house trial and error.
Read full review of Appian »
Anonymous User
Senior Technical Consultant at a consultancy
I have used their tech support, honestly, I'd probably give their support a rating of eight out of 10. They work...
Read full review of Appian »
Anonymous User
Team Lead
Excellent.
Read full review of Appian »
Anonymous User
Enterprise Architect at a computer software company
Appian has good support.
Read full review of Appian »
Abdulmajeed Al-Suliman
Team leader at a tech services company
I would rate technical support as an eight out of 10.
Read full review of Appian »
Anonymous User
Vice President - Appian Lead Designer at a financial services firm
Appian technical support is generally good, especially for high severity issues. They are usually able to quickly...
Read full review of Appian »
Gregg Lipson
Senior Business Analyst at a university
Poor. Very helpful at times and willing to go above and beyond, but very expensive, so overall poor.
Read full review of Appian »
Anonymous User
IT Advisor to Banks at a financial services firm
The tech support is quite good. Maybe it is not as good as large enterprise vendors, especially when it comes to more...
Read full review of Appian »
Anonymous User
Solution Design Expert - BPM at a pharma/biotech company
The technical support is amazing. They have high availability when attending to tickets. The extent to which they go...
Read full review of Appian »
Paul Parisi
Enterprise Architect at a tech consulting company
Customer Service: Average, although a small responsive team Appian has been fast growing stretching their ability to...
Read full review of Appian »
Anonymous User
Head of Publishing Solutions at a media company
According to my understanding, the technical support team is quite impressive. It's fine; there's no need to improve...
Read full review of Appian »
David Dommisse
Application Architect at a financial services firm
Pi and P2 issues get responses within a couple of minutes. Support is very responsive.
Read full review of Appian »
Anonymous User
CTO Digital Division at a computer software company
Technical support is great. Every service request is answered within the hour. It's very, very exceptional.
Read full review of Appian »
Vanessa-Blazquez
Advanced App Engineering Sr Manager at a tech services company
I have had no concerns with customer service.
Read full review of Appian »
Anonymous User
 IT senior consultant
Their technical support is good. There is a community which will, for the most part, answer problems. But if you have...
Read full review of Appian »
Randy Dillon
Digital Transformation Architect/Consultant at a tech services company
Technical support is usually pretty good for the easier problems. Really complex issues tend to take too long to...
Read full review of Appian »
Raed Mustafa
Technology Leader of Appian at a retailer
The technical support is generally good. Though I have had some issues in the past, overall, I consider it effective.
Read full review of Appian »
Anonymous User
Head of Digital Solutions, Head of Appian Department, Digital Transformation Director at a tech services company
The technical support for Appian was just expanded to support multiple regions.
Read full review of Appian »
Anonymous User
CTO at a insurance company
Appian provides great technical support.
Read full review of Appian »
Anonymous User
Practice Leader - Digital Process Automation at a computer software company
I would rate the technical support of Appian about a seven out of ten because there is definitely room for...
Read full review of Appian »

Review 1 of 30

MarceloPrintac
VP Business Development at a tech services company
The technical support is good.
Read full review of WhatsUp Gold »
Mohamed Rafiq
Manager at a energy/utilities company
We had a good experience with their technical support.
Read full review of WhatsUp Gold »
SyedKareemuddin
IT Manager at a retailer
I am satisfied with the customer support.
Read full review of WhatsUp Gold »
Rahul Soman
IT Infrastructure Specialist at a manufacturing company
The support for this solution is good. I would rate it a four out of five.
Read full review of WhatsUp Gold »
Mohamed Rafiq
Manager at a energy/utilities company
Technical support has been very good. They are helpful and responsive, and we are happy with the level of support.
Read full review of WhatsUp Gold »
Sumit Mundik
Application Development Senior Analyst at a consultancy
We didn't contact them. We did not face any issues where we have to reach out to them or create support tickets for...
Read full review of MOVEit »
Sai Chandra
Principal Engineer at a tech vendor
Customer support is quite good.
Read full review of Chef »
Anonymous User
Network and System Administrator at a healthcare company
We had contact with customer service/technical support for the license renewal and i can say the contact was very...
Read full review of Kemp LoadMaster »
Anonymous User
Presale Network Security at a consumer goods company
Our local support team provides excellent service. We first check with our local support team for any issues before...
Read full review of WhatsUp Gold »
Kumar Saurabh
Technical Lead at a tech vendor
Progress Software team provides support for MOVEit application. We create tickets and coordinate with them to resolve...
Read full review of MOVEit »
Kinoti Martin
Network Engineer at a financial services firm
It's excellent, and the last technical engineer I worked with was amazing. On a scale of 10, I give them a nine.
Read full review of WhatsUp Gold »
Joel Backshat
CTO at a tech services company
I would rate the technical support as a ten out of ten. Amazon is a great partner.
Read full review of Chef »
JimRyan
IT Manager at a manufacturing company
Support has been easy to deal with. I have only needed to contact them a few times during the initial setup. Once...
Read full review of Kemp LoadMaster »
George Dailey
Security Operations Specialist III at a pharma/biotech company
Their tech support is very good.
Read full review of WhatsUp Gold »
Ijaz Hussain
Manager at a consultancy
If we need technical support we raise an AWS ticket and someone from the technical support team helps us. If we hit a...
Read full review of Chef »
Anonymous User
Product specialist Network Monitoring, Troubleshooting and Security Solutions at a construction company
The tech support is the same as that concerning the MPN part.
Read full review of Flowmon »
Anonymous User
Technical Architecture Support at a tech vendor
My experience with customer support is that we use Cinc, so there is no customer support available.
Read full review of Chef »
Anonymous User
Owner at a computer software company
When it comes to the maintenance and support of this solution, we have one person dedicated to solving these issues...
Read full review of Kemp LoadMaster »
Anonymous User
Network Engineer at a government
We don't have any issues that needed technical support.
Read full review of WhatsUp Gold »
Anonymous User
IT Specialist at a energy/utilities company
AMAZING! Their support team is US-based and quick to answer, help troubleshoot, solve problems.
Read full review of Kemp LoadMaster »
Anonymous User
Messaging Architect at a tech services company
Customer Service: They are are very knowledgeable and friendly. Technical Support: They are are very knowledgeable...
Read full review of Kemp LoadMaster »
Anonymous User
Systems Engineer at a healthcare company
Technical support is always great for me. They respond quickly when a case is opened online and I have always had a...
Read full review of Kemp LoadMaster »
Swapnil Chavan
DC Project Delivery Senior Analyst at a financial services firm
We don't really have contact with support. We are not supposed to do this, however, whatever the client is doing...
Read full review of MOVEit »
AndreasKuhn
System Specialist at a tech vendor
The technical support team is good. I rate them nine out of ten.
Read full review of Kemp LoadMaster »
Erik Cheng
Technical Manager at a manufacturing company
I will ask the Taiwan local support, specifically 01 Technology, for any technical support regarding WhatsUp Gold.
Read full review of WhatsUp Gold »
Anonymous User
Network Administrator 2 at a financial services firm
Anytime we have issues they are quick to respond and we are giving a tech that knows the answer. We are not handed...
Read full review of Kemp LoadMaster »
Manjunath Reddy
Senior Customer Architect at a computer software company
The solution's technical support team is really good, and you can directly contact them regarding any issues.
Read full review of Chef »
Anonymous User
DevOps Director at a tech vendor
Because we're using the open software, we never get a chance to call their support. We just use the community...
Read full review of Chef »
Alastair Brand
MD at a recruiting/HR firm
Technical support is good.
Read full review of WhatsUp Gold »
Anwar AL_Omari
IT Manager at a financial services firm
For the times we have had to use it, the response time is good for WhatsUp. I am happy with the support we received.
Read full review of WhatsUp Gold »

Review 1 of 30

Technical Support

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