Compare Appian vs Progress Software

Appian

Based on 65 reviews.

Progress Software

Based on 125 reviews.

Overview

Appian Technology, Inc,, formerly ZyMOS Corporation, was a semiconductor manufacturing company located in Sunnyvale, California. It mainly designed and produced VGA integrated circuits. ZyMOS was founded in 1978 and changed its name to Appian Technology Inc. on November 1, 1990. On 1987 ZyMOS introduced a POACH 82x3x multifunction peripheral series, a virtually first chipset for cloning IBM AT. Intel soon licensed this chipset to support Intel 80286 sales.

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Sample Customers

Popular Solutions

10 reviews

2 reviews

4 reviews

4 reviews

4 reviews

Top Industries

Financial Services Firm

20%

Computer Software Company

11%

Government

Manufacturing Company

Financial Services Firm

12%

Computer Software Company

11%

Manufacturing Company

10%

Government

Quotes From Member Reviews

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Most Helpful Reviews

Kunal Sharda
Director & Key Managerial Personnel at Newlight Technology Solutions Private Limited
Clients use the Appian RPA solution whenever they have manual tasks and want to automate them using robots. It is...
Read full review of Appian RPA »
Kunal Sharda
Director & Key Managerial Personnel at Newlight Technology Solutions Private Limited
A common use case for Appian is intelligent automation, where companies wanting to transform and have the latest...
Read full review of Appian »

Review 1 of 2

Kiran Raju L
Project Manager at Cognizant
I am part of the IT service where our client is the actual owner of the MOVEit service. The service covers the...
Read full review of MOVEit »
Raghvendra Jyothi
Manager Project Management at Capgemini
Our company uses the solution for performance and automation testing. The solution is very helpful for media and...
Read full review of Telerik Test Studio »
Pifu Lin
Senior System Engineer at DYNASAFE TECHNOLOGIES PTE. LTD.
We will try to Proof of Concept (POC) to a client in Taiwan. We just use the features for the Network Performance...
Read full review of Flowmon »
Beverly R. Jamison
IT Solutions Architect / Computer Scientist at Practical Semantics
In my earliest use cases, MarkLogic was used for XML-based operations. I worked a lot in the publishing industry. The...
Read full review of MarkLogic »
Erik Cheng
Technical Manager at Systex Software
My use case for WhatsUp Gold includes all device availability checks, bandwidth usage, CPU, and memory usage, as well...
Read full review of WhatsUp Gold »

Review 1 of 5

Customer Service

Mason Turvey
Robotic Process Automation Engineer at a logistics company
I did not go through tech support too often, but when we reached out to more of a technical account managing team,...
Read full review of Appian »
VijayS1
Head of digital transformation at Maantic
Technical support with Appian is good, however there is room for improvement.
Read full review of Appian »
Gowtham Thotapalli
Solutions Architect at Persistence System
Appian's technical support is pretty decent. The support team responds on time and sticks to their SLAs, which is...
Read full review of Appian »
Kunal Sharda
Director & Key Managerial Personnel at Newlight Technology Solutions Private Limited
The technical support for Appian rates as 10 out of 10 because they have a great support team.
Read full review of Appian »
SajeevNair
Chief technology officer at Conneqt Digital
Appian's technical support could improve, especially their response turnaround.
Read full review of Appian »
Somnath-Ghosh
Solution Architect and LowCode Practice Lead at a tech services company
Technical support is very good. As a partner, we receive very good support from Appian.
Read full review of Appian »
Imane Bousaad
IA&RPA Engineer at Admiral
Technical support is very helpful. I've also uncovered a lot of documentation that can help me. It would be ideal if...
Read full review of Appian »
MikahSellers
Partner at a non-tech company
The customer service was easy to work with and they were pretty prompt. Most clients had top tier service agreements,...
Read full review of Appian RPA »
Pankaj Khera
Sr AVP - EXL Digital at EXL Services
The customer service and support are very responsive. We haven't faced many issues, but when we have, the support...
Read full review of Appian »
Anonymous User
Tech Consultant at a tech consulting company
Customer Service: Excellent. Smaller companies like Appian tend to value customer service as a competitive advantage....
Read full review of Appian »
Anonymous User
Practice Head at a computer software company
We have premium support from Appian. I rate the support of Appian a five out of five.
Read full review of Appian »
Anonymous User
Advisor in Business Transformation Programs at a tech vendor
I rate the technical support a ten out of ten. They are very good.
Read full review of Appian »
Anonymous User
Senior account executive at a tech services company
Customer service in the Philippines is rated around a seven due to response times and the lack of a direct support line.
Read full review of Appian »
Anonymous User
Vice President - Appian Lead Designer at a financial services firm
Appian technical support is generally good, especially for high severity issues. They are usually able to quickly...
Read full review of Appian »
Anonymous User
Team Lead
Excellent.
Read full review of Appian »
Gregg Lipson
Senior Business Analyst at a university
Poor. Very helpful at times and willing to go above and beyond, but very expensive, so overall poor.
Read full review of Appian »
Anonymous User
CTO at a insurance company
Appian provides great technical support.
Read full review of Appian »
Raed Mustafa
Technology Leader of Appian at a retailer
The technical support is generally good. Though I have had some issues in the past, overall, I consider it effective.
Read full review of Appian »
Anonymous User
Senior Software Engineer at a financial services firm
10 out of 10.
Read full review of Appian »
Anonymous User
Project Manager and Technical Leader at Exus
Technical support is considered good, and various levels of support can be selected.
Read full review of Appian »
Anonymous User
Senior account executive at a tech services company
I believe technical support offers a premier support perspective. It's on a global setting, but maybe we can have a...
Read full review of Appian »
Abdulmajeed Al-Suliman
Team leader at a tech services company
I would rate technical support as an eight out of 10.
Read full review of Appian »
Vanessa-Blazquez
Advanced App Engineering Sr Manager at a tech services company
I have had no concerns with customer service.
Read full review of Appian »
Bikash Gupta
Associate Consultant at a financial services firm
Appian has a community where I can put my questions. I haven't had a chance to contact the support team directly.
Read full review of Appian »
Naveen Dundi
Solution Design Expert - BPM at Novartis Pharmaceuticals
The technical support is amazing. They have high availability when attending to tickets. The extent to which they go...
Read full review of Appian »
Anonymous User
Head of Digital Solutions, Head of Appian Department, Digital Transformation Director at a tech services company
The technical support for Appian was just expanded to support multiple regions.
Read full review of Appian »
Anonymous User
 IT senior consultant
Their technical support is good. There is a community which will, for the most part, answer problems. But if you have...
Read full review of Appian »
Anonymous User
Senior Technical Consultant at a consultancy
I have used their tech support, honestly, I'd probably give their support a rating of eight out of 10. They work...
Read full review of Appian »
Anonymous User
BPM Developer at a wholesaler/distributor
We've had good support from the Appian team. They have a good support model and are easy to reach.
Read full review of Appian »
Anonymous User
Regional Sales Director at a tech services company
I have not had any reason to call tech support, but my peers that I've talked with, who have interfaced with tech...
Read full review of Appian »

Review 1 of 30

Janelle Willis
Sr. Software Configuration Administrator at a tech services company
I have never contacted technical support.
Read full review of MOVEit »
Abduh Rumfot
It Security Consultant at juke
The support team is very communicative and provides fairly good support.
Read full review of Kemp LoadMaster »
Sumit Mundik
Application Development Senior Analyst at Accenture
We didn't contact them. We did not face any issues where we have to reach out to them or create support tickets for...
Read full review of MOVEit »
IshtiaqKhalil
Information Security Engineer at BOK
Based on our experience, our interactions with customer service and support have been minimal, which we consider a...
Read full review of Kemp LoadMaster »
Pifu Lin
Senior System Engineer at DYNASAFE TECHNOLOGIES PTE. LTD.
We contacted Flowmon support. We have no idea about the price of doing so as our supervisor handles this. That said,...
Read full review of Flowmon »
MohammedHashim
Principal Architect at Brillio
Vendor support has been decent. It's okay from that perspective. But sometimes it takes a while. They could have more...
Read full review of Chef »
Utkarsh Varma
Senior Consultant- Manager at EXL Analytics
We contacted support when we had a glitch with the system in the deployment phase and the support team reached out to...
Read full review of MOVEit »
Argha Das
Senior Associate at Cognizant
I didn't need to contact the support because I was actually part of the development team, so I was involved in...
Read full review of MOVEit »
PeterForster
Senior Consultant at a tech services company
I have never seen a vendor offer such great support to users, to be honest. I rate the technical support a ten out of...
Read full review of Kemp LoadMaster »
Murat Gultekin
Presales Consultant - Solution Architect at Hewlett Packard Enterprise
Support for Chef could be better. It needs improvement.
Read full review of Chef »
Anonymous User
Key Account Manager at a tech services company
The support from the solution is very good. I would rate the support of Flowmon Solution an eight out of ten.
Read full review of Flowmon »
Anonymous User
Network and System Administrator at Kliniken Maria Hilf GmbH
We had contact with customer service/technical support for the license renewal and i can say the contact was very...
Read full review of Kemp LoadMaster »
Anonymous User
IT Services Manager at dSPACE GmbH
The Kemp support team is outstanding. They were very helpful; not only did they help us to better understand the...
Read full review of Kemp LoadMaster »
MohamadBadran
Senior Systems Engineer at a real estate/law firm
The technical support is great. They are knowledgeable on the technical level, responsive, and give you the solution...
Read full review of Kemp LoadMaster »
Anonymous User
DevOps Director at a tech vendor
Because we're using the open software, we never get a chance to call their support. We just use the community...
Read full review of Chef »
Anonymous User
Network and System Administrator at Guardian Capital Group Ltd
Service is great, easy to work with, and always responsive.
Read full review of Kemp LoadMaster »
Swapnil Chavan
DC Project Delivery Senior Analyst at a financial services firm
We don't really have contact with support. We are not supposed to do this, however, whatever the client is doing...
Read full review of MOVEit »
Anonymous User
Head Of Technology at a tech services company
They are excellent. I would rate them a ten out of ten.
Read full review of Kemp LoadMaster »
Joel Backshat
CTO at FCamara
I would rate the technical support as a ten out of ten. Amazon is a great partner.
Read full review of Chef »
Alastair Brand
MD at Thembanet
Technical support is good.
Read full review of WhatsUp Gold »
Anonymous User
Messaging Architect at a tech services company
Customer Service: They are are very knowledgeable and friendly. Technical Support: They are are very knowledgeable...
Read full review of Kemp LoadMaster »
Anonymous User
Pre-Sales / Technical Account Manager at a tech services company
I am really happy with the product, support-wise. We handle the first level of support for our customers. If it is an...
Read full review of WhatsUp Gold »
Jakob Kvistgaard
Infrastructure Specialist at a tech services company
Kemp support is great. You always get qualified assistance and the support engineers are friendly and helpful. You...
Read full review of Kemp LoadMaster »
Anonymous User
IT Specialist at Seismic Exchange, Inc.
AMAZING! Their support team is US-based and quick to answer, help troubleshoot, solve problems.
Read full review of Kemp LoadMaster »
Anonymous User
Team Lead at Colan Infotech Private Limited
The technical support is really great and they respond quickly. The people at Kemp were very kind and I got always a...
Read full review of Kemp LoadMaster »
Anonymous User
Network Engineer at a government
We don't have any issues that needed technical support.
Read full review of WhatsUp Gold »
Anonymous User
Product specialist Network Monitoring, Troubleshooting and Security Solutions at a construction company
The tech support is the same as that concerning the MPN part.
Read full review of Flowmon »
Timothy Rogers
Engineer II at a transportation company
We have had to open a few Amazon support tickets. However, they have typically not been Chef-related, they have been...
Read full review of Chef »
Ijaz Hussain
Manager at ZS Associates
If we need technical support we raise an AWS ticket and someone from the technical support team helps us. If we hit a...
Read full review of Chef »
Anonymous User
IT Engineer at AIS
Technical support is A+. They were great in our migration process and even went to assist us with questions that we...
Read full review of Kemp LoadMaster »

Review 1 of 30

Technical Support

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