Compare Apptio vs Silk

Apptio

Based on 31 reviews.

Silk

Based on 18 reviews.

Sample Customers

Popular Solutions

5 reviews

4 reviews

4 reviews

0 reviews

Top Industries

Insurance Company

26%

Financial Services Firm

17%

Construction Company

Manufacturing Company

Construction Company

18%

Financial Services Firm

16%

Outsourcing Company

Manufacturing Company

Quotes From Member Reviews

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Most Helpful Reviews

DIRK UYTTERHOEVEN
Senior Enterprise Architect at DV Consulting
Basically, we use it for our data lakes because users are not always making the best decisions money-wise. They...
Read full review of IBM Kubecost »
Neil Anson
Global IT Financial Architect at a manufacturing company
We use Apptio One to look at global IT cost transparency, digitize Excel analysis, and gain insight into the current...
Read full review of Apptio One »
Anonymous User
Cloud Ops Lead at a tech vendor
I use Cloudability to track costs across a multi-cloud infrastructure estate, including Google Cloud, AWS Cloud, and...
Read full review of Cloudability »

Review 1 of 3

V.J.
Storage Administrator at a tech services company

Read full review of Kaminario K2 [EOL] »

Review 1 of 1

Customer Service

Shams Ur Rehman
DevOps II Engineer at EMumba
I would rate their support nine out of ten. Whenever we reached out to them, they promptly opened a ticket and...
Read full review of IBM Kubecost »
Newalo Lewis
Team Lead at UST Global
The customer support for Apptio Costing is very great as they are supportive and responsive 24/7. I would rate the...
Read full review of Apptio Costing »
Jerry J
Analyst at Deloitte
Typically, when encountering issues, we engage with the technical support team, and they promptly address and resolve...
Read full review of Apptio One »
Nancy Martin
Senior Software Engineer at Total Gas & Power Limited
The customer support is very responsive and helpful. I would rate the customer support an eight out of ten.
Read full review of Apptio Costing »
Ashley Njuguna
Product Manager at Capgemini
The customer support for Apptio Costing is very responsive and proactive.
Read full review of Apptio Costing »
Manpreet_Singh
Senior Principal Infrastructure Engineer at Mphasis
They are helpful.
Read full review of Cloudability »
Sherri Wooldridge
Principal Consultant at a tech consulting company
I found their services support team to be extremely helpful and responsive, providing valuable assistance when...
Read full review of Cloudability »
Terry Wanjiru
Technical Lead at Cardinal Health
The customer support for Targetprocess is one of the best; IBM tools have excellent support.
Read full review of Targetprocess »
Mike Trevis
Fleet Manager at UPS
Targetprocess customer support is great and responsive.
Read full review of Targetprocess »
Joseph Washington
Project Manager at Target
The customer support for Targetprocess is very responsive and proactive.
Read full review of Targetprocess »
HarkamalSingh
Works at a manufacturing company
I was in touch with technical support when we accidentally dropped all the business mappings. That's when we...
Read full review of Cloudability »
Vavig Michael
Project Manager at Flextronics
The customer support is professional and responsive; during our initial setup, they made the process quite easy and...
Read full review of Apptio Costing »
Anonymous User
Cloud Ops Lead at a tech vendor
The customer support from Cloudability is great. We regularly talk with IBM, and they help us a lot. I have no...
Read full review of Cloudability »
Aswin Kumar
Software Developer II at CSG
The customer support is good. They can be easily contacted.
Read full review of Cloudability »
Anonymous User
Cloud Architect at a financial services firm
I have heard that the technical support is very receptive to providing additional capabilities to whatever the...
Read full review of Cloudability »
Anonymous User
Digital Marketing, Marketing Technology & Analytics Architect at a manufacturing company
Cloudability's customer support is adequate, and I would rate it an 8 on a scale of 1 to 10.
Read full review of Cloudability »
Anonymous User
DevOps freelancer at a comms service provider
I like the customer support.
Read full review of IBM Kubecost »
Jiratip Patel
Senior Software Engineer at AT&T
The customer support for Targetprocess is not very proactive twenty-four hours a day, seven days a week, but...
Read full review of Targetprocess »
Anonymous User
Apptio Financial Manager at a financial services firm
The effectiveness of support depends on the case. For general support or first-line assistance, I would rate it...
Read full review of Apptio One »
Derek Carr
Senior Software Engineer at Ancestry.com
I have not used technical support.
Read full review of Cloudability »
Anonymous User
Solutions Architect at a financial services firm
The technical support is terrible. You can't pick up the phone and talk to somebody. They don't have online chat...
Read full review of Cloudability »
Nathan Miller
Infrastructure Engineer at a computer software company
We are enterprise customers, so we have a dedicated technical account manager (TAM). The technical support has been...
Read full review of Cloudability »

Review 1 of 22

Anonymous User
Director Of Information Technology at a healthcare company
I would rate technical support as 3/5.
Read full review of Kaminario K2 [EOL] »
IT-3922
IT and Facilities Lead at a computer software company
We have not had cause to engage with their technical support.
Read full review of Kaminario K2 [EOL] »
Anonymous User
Network Engineer at a comms service provider
It has the best technical support because technical support is very important for this country because their...
Read full review of Kaminario K2 [EOL] »
Anonymous User
Senior Systems Engineer in the Storage & Systems Practice at a tech services company
Have not had any components fail yet. Customer service emails me when they have new firmware and they upgrade it for me.
Read full review of Kaminario K2 [EOL] »
Anonymous User
System Engineer - R&D at a tech services company
Technical support is very good. We had quick response for anything we needed.
Read full review of Kaminario K2 [EOL] »
Anonymous User
Senior DevOps Engineer at a computer software company
Support's amazing. When it came time for the flash upgrade, our rep contacted us, and put us in touch with their...
Read full review of Kaminario K2 [EOL] »
Anonymous User
IT Manager at a computer software company
Technical support is absolutely great. We ran into an issue due to some improper network configuration on our side...
Read full review of Kaminario K2 [EOL] »
Anonymous User
Network Administrator at a computer software company
The couple of technical support calls we've made, they've been proactive, very good about that; so that's been good....
Read full review of Kaminario K2 [EOL] »
Anonymous User
Director of Engineering at Telefonica
Customer Service: Very high - boutique level with great personal responses and very quick solutions. Technical...
Read full review of Kaminario K2 [EOL] »
V.J.
Storage Administrator at a tech services company
Customer Service: Good Customer Service. Technical Support: Good Technical Support.
Read full review of Kaminario K2 [EOL] »
Anonymous User
IT Manager Of Infrastructure Services at a healthcare company
Support has been great. While I have never had to personally call, I've had my administrators call. Every time we...
Read full review of Kaminario K2 [EOL] »
Anonymous User
Security Big Data Analysis Team at a government
I would rate technical support with an 8 out of 10.
Read full review of Kaminario K2 [EOL] »
Anonymous User
Vice President / Chief Information Officer at a healthcare company
I rate technical support 3/5. There have been some inconsistencies.
Read full review of Kaminario K2 [EOL] »
Anonymous User
Senior Account Executive at Nordisk systems
I personally have not used technical support. I have many customers who have used them, and who have had great...
Read full review of Kaminario K2 [EOL] »
Anonymous User
IT Manager,DBA at a manufacturing company
The technical support from Kaminario during two recoveries from power outages has also been outstanding. In both...
Read full review of Kaminario K2 [EOL] »

Review 1 of 15

Technical Support

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