Compare BMC vs GitLab

BMC

Based on 476 reviews.

GitLab

Based on 86 reviews.

Overview

BMC Software, Inc. is an American company specializing in business service management software. Headquartered in Houston, Texas, BMC develops, markets and sells software used for multiple functions, including IT service management, data center automation, performance management, virtualization lifecycle management and cloud computing management. The name "BMC" is taken from the surnames of its three founders Scott Boulette, John Moores, and Dan Cloer.

Information Not Available

Sample Customers

BMC Release Lifecycle Management

BMC Software, Sanofi, Societe Generale Group

GitLab

1. NASA 2. IBM 3. Sony 4. Alibaba 5. CERN 6. Siemens 7. Volkswagen 8. ING 9. Ticketmaster 10. SpaceX 11. Adobe 12. Intuit 13. Autodesk 14. Rakuten 15. Unity Technologies 16. Pandora 17. Electronic Arts 18. Nordstrom 19. Verizon 20. Comcast 21. Philips 22. Deutsche Telekom 23. Orange 24. Fujitsu 25. Ericsson 26. Nokia 27. General Electric 28. Cisco 29. Accenture 30. Deloitte 31. PwC 32. KPMG

Popular Solutions

Control-M

18 reviews

BMC Helix ITSM

8 reviews

BMC TrueSight Operations Management

5 reviews

GitLab

23 reviews

GitLab Premium

1 reviews

Top Industries

Financial Services Firm

24%

Computer Software Company

12%

Manufacturing Company

Insurance Company

Financial Services Firm

14%

Computer Software Company

13%

Manufacturing Company

11%

Government

10%

Quotes From Member Reviews

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Most Helpful Reviews

MohammedOmer
Senior Information Technology Support Analyst at Qatar Development Bank
We are migrating to BMC Helix Platform, and we are also using BMC Control-M product, Control-M. We have seen their...
Read full review of BMC Helix Platform »
Anonymous User
Associate Architect at a tech services company
From an administrative standpoint, we are mostly engaged in upgrading, downgrading, and fixing the issues on a...
Read full review of Control-M »
ManishKumar27
System Manager at State Bank of India
My main use case for BMC TrueSight Server Automation is utilizing its features of provisioning, compliance engines,...
Read full review of BMC TrueSight Server Automation »
KuldeepNayak
Senior Application Developer BMC at Balfour Beatty
I am currently working as a BMC Remedy developer. I have been working for over ten years on the BMC platform. My...
Read full review of BMC Helix ITSM »
Kevin-Clark
IT Guy at a insurance company
I use Control-M as a scheduling product. It runs batch job schedules, and I can run file transfers with it. However,...
Read full review of BMC Control-M Managed File Transfer »

Review 1 of 5

Rohit Kesharwani
Manager, Engineering at 7-Eleven
We use GitLab for deploying our applications into different environments. It serves as more of a DevOps platform.
Read full review of GitLab »
Andrew Yap
Channel Partner and Professional Services at Fotia Solutions Sdn Bhd

Read full review of GitLab Premium »

Review 1 of 2

Customer Service

MakhosonkeMatshoba
ESM Specialist at LetsCloudIT
I have not contacted the support from BMC Helix ITSM.
Read full review of BMC Helix ITSM »
Arben Klaiqi
IT OM at IKEA
BMC provides great support. As managed service support, they are gold. It's not the product itself, it's the managed...
Read full review of BMC Helix Discovery »
Yousef Bayari
ITSM Consultant at Smart IT Service
The customer service and support are good.
Read full review of BMC Helix CMDB »
Matt L.
Batch Analyst at Ferrellgas Partners, L.P.
Their technical support is okay. Sometimes, just to get them to look at it, you have to run a utility called data...
Read full review of Control-M »
Shirish Kamalapurkar
Solutions Architect at Kinsfolk Technology Private Limited
We have a strong support system within our company so we have not needed technical support.
Read full review of BMC Client Management »
Anonymous User
Director at a computer software company
The support provided is okay. It depends on the use cases. Especially for cloud applications, R&D or other...
Read full review of BMC Helix Monitor »
Anonymous User
IT-Consultant at a computer software company
We have a support partner that handles all of our BMC support-related issues.
Read full review of BMC Helix ITSM »
Anonymous User
Infrastructure Operations Manager at Cognizant
Technical support is good.
Read full review of BMC TrueSight Server Automation »
Alex Liendo
IT Supply Chain Manager at Alicorp
Our first-level support is with the GrupoCONTEXT team. They have the knowledge for all cases. There have only been 2...
Read full review of Control-M »
Anonymous User
Lead Consultant at a media company
Jesse, my account manager, is very prompt and he answers all my questions in a timely manner. We have hardly reached...
Read full review of Control-M »
Steve Duco
IT Operations Specialist at a retailer
I've never used Control-M before, prior to being here and all I had to use were the help guides from the web, as well...
Read full review of Control-M »
Anonymous User
Maintenance Manager at a transportation company
I love support and the support people. It is very good. Because we are quite a mature customer and the whole team has...
Read full review of Control-M »
Anonymous User
Sr Operations Analyst at a insurance company
Technical support is very good. They're very helpful. The only downside is getting their attention and fixing a...
Read full review of Control-M »
Anonymous User
Senior Consultant at a tech services company
BMC technical support is great. I rate it 10 out of 10. We have received immediate help with issues.
Read full review of Control-M »
Anonymous User
Senior Consultant at a tech services company
Customer Service: In my experience with their customer service, they are excellent. Technical Support: From my...
Read full review of BMC TrueSight Server Automation »
Anonymous User
Senior Developer Technical Lead at a tech vendor
Customer support is always fantastic and willing to help. No matter what time of day we have a problem. We always get...
Read full review of BMC Helix ITSM »
Anonymous User
Assistant Vice President at a computer software company
Technical support is good. They provide both online and offline support. I keep hearing about their good service and...
Read full review of BMC Remedy »
Anonymous User
Engineer at a tech services company
BMC's service team significantly supported the development of our migration plan for the Standard AutoCorrelation...
Read full review of Control-M »
Syed Abu Owais Bin Nasar
Software Consultant at ibl-unisys
The support from BMC Client Management is very good. I rate the support from BMC Client Management a four out of five.
Read full review of BMC Client Management »
Anonymous User
Application Development Analyst at a healthcare company
Technical support is 7/10. I faced an issue in which the connection was lost in the middle of a run. It was a small...
Read full review of Control-M »
Anonymous User
Head of IT Procurement at a renewables & environment company
Technical support is excellent. We called them two times in a year and there was a reply within 30 minutes, so that's...
Read full review of Control-M »
Rajesh Surabhi
Senior Engineer - IT Infrastructure at a tech services company
In 80% to 90% of situations, BMC has provided better solutions. In rare cases, the support was not an asset. BMC...
Read full review of Control-M »
Anonymous User
Technical and Business Consultant at a comms service provider
I'd rate support from 1 to 10 as an eight.
Read full review of BMC Helix Discovery »
Syed Abu Owais Bin Nasar
Software Consultant at ibl-unisys
Technical support is okay, however, you need to communicate with them via email. There isn't really a portal where...
Read full review of BMC Remedyforce [EOL] »
Carrie Wu
Sr. Systems Analyst at Vancouver Fraser Port Authority
Their service delivery response is mediocre. The customer service isn't bad or very good, it falls somewhere in the...
Read full review of BMC FootPrints Service Core »
Sham Suresh
Assistant professor at J.P. College of Engineering
Technical support has improved. In the past, they were not as supportive, but they are better now. Based on recent...
Read full review of Control-M »
Anonymous User
Senior Consultant at a tech services company
I've had to work with the technical support, and it has been good.
Read full review of BMC Client Management »
Chatchavan Chimpradit
Head of IT, Service & Operation Department at National ITMX Co., Ltd.
Customer service is handled by a local vendor support team. If they cannot resolve an issue, they contact BMC support...
Read full review of BMC Helix ITSM »
Anonymous User
Governance Test and Compliance Officer at Thales
I have never been in touch with their technical support.
Read full review of BMC Helix Cloud Security »
Anonymous User
Remedy Consultant at a tech services company
Customer Service: 10/10 Technical Support: 10/10
Read full review of BMC Helix ITSM »

Review 1 of 30

SwapnilBorude
Co-Founder at Fineshift Software Pvt Ltd
Customer service and support are good.
Read full review of GitLab »
Rohit Kesharwani
Manager, Engineering at 7-Eleven
GitLab's support is very helpful. They utilize a severity and priority ticket system, with corresponding SLAs, to...
Read full review of GitLab »
Andrea PICCININI
IT Software Architect at ANAC - Autorità Nazionale Anticorruzione
We get our technical support via a partner and we have found them to be very helpful and responsive. We are happy...
Read full review of GitLab »
Filipe-Marcelino
Head of Digital Solutions at Bravantic
In terms of the technical support for GitLab, I mainly use the forums and support sites of the solution. I don't use...
Read full review of GitLab »
Nor EL MALKI
Project Manager at Leyton & Associés, SAS
I have not used the support from GitLab.
Read full review of GitLab »
MohamedElazzouzi
Manager de production SI technique et corporate at inwi
We don't contact support. GitLab has such a huge community that you can easily find a solution in the forums.
Read full review of GitLab »
Saurav Krishna
Data Engineering and AI Intern at .3Lines Venture Capital
I haven't reached out to them yet.
Read full review of GitLab »
Syed Mustafa Imam
DevOps Engineer at NayaPay
Their support is good.
Read full review of GitLab »
Vishnu Ramachandra
Security Engineer at Suraksha
The solution's technical support is pretty good. If you go on Stack Overflow platform, you can find technical support...
Read full review of GitLab »
Zeeshan Haider
Senior AI Engineer at a consultancy
I haven't contacted technical support because we haven't encountered any issues.
Read full review of GitLab »
Gaurav Chandel
AWS DevOps/ Site Reliability Engineer at Tata Consultancy
We have rarely needed to escalate issues to technical support since GitLab usually runs seamlessly. Occasionally,...
Read full review of GitLab »
Sarfaraz Khan
Senior Application Developer at IBM
I did not have the opportunity to engage with GitLab's technical support as I did not encounter any issues requiring...
Read full review of GitLab »
BalakrishnanS
Engeener at Dell EMC
Support is good.
Read full review of GitLab »
Anonymous User
Technical Lead at a mining and metals company
GitLab is not responding quickly enough to our request. I know one of the problems that I am experiencing is with the...
Read full review of GitLab »
Anonymous User
Software Designer at a tech vendor
We have an internal administrator if we need help with the solution, I have not contacted GitLab for support.
Read full review of GitLab »
Onur Aktuğ
Software Test Manager at ASELSAN
We do not have any direct technical support from GitLab. We ask questions to our IT department, and they may seek...
Read full review of GitLab »
Anonymous User
Senior Software Engineer at a tech services company
We have not needed technical support.
Read full review of GitLab »
Boulat_Ashimov
IT Processes Methodologist at Gysan Gmart
Technical support has mostly been good.
Read full review of GitLab »
Anonymous User
Works at a real estate/law firm
We have been doing okay on our own. We are able to find support inside our company.
Read full review of GitLab »
RameshP
System and Storage Engineer at Harsco Corporation
Technical support depends on licensing. We haven't reached out that frequently because it is stable and we don't see...
Read full review of GitLab »
Andrew Schetinin
Chief Technology Officer at Acclym
We have contacted support in a couple of situations, and they were responsive and okay.
Read full review of GitLab »
Anonymous User
Performance Test Line manager at a tech vendor
I have not used the support from GitLab.
Read full review of GitLab »
Shrey Gupta
Director Technology at a tech vendor
We had some GitLab integrations and needed some assistance. We received pretty good support.
Read full review of GitLab »
Zulham Ertanto
Web developer at Ertanto
We used a lot of technical support for standard settings.
Read full review of GitLab »
Javier Orellana
SCRUM Master at a retailer
I've never used technical support. I can't speak to how helpful they are.
Read full review of GitLab »
Andrew Yap
Channel Partner and Professional Services at Fotia Solutions Sdn Bhd
I have had the opportunity to talk with technical support for some issues, and they were quick to respond.
Read full review of GitLab Premium »
Anonymous User
Product Development Team Lead R&D at a tech vendor
We have never needed to contact customer support. Whenever we had an issue, all the help we needed for a solution is...
Read full review of GitLab »
Cldengin57
Cloud Engineer at a transportation company
As the solution is open-source, there isn't any particular support subscription. There's a community, which is...
Read full review of GitLab »
KulbhushanMayer
Co Founder and Technical Architect at Think NYX Technologies LLP
The technical support is good, but it is available with paid solutions only. So we have to rely on their...
Read full review of GitLab »
Duy Chu
DevOps manager at a engineering company
I've had support from forums like Stack Overflow when needed. In my experience, GitLab integrates well with...
Read full review of GitLab »

Review 1 of 30

Technical Support

No Data Available

We monitor all reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.