Compare BMC vs GitLab

BMC

Based on 462 reviews.

GitLab

Based on 82 reviews.

Overview

BMC Software, Inc. is an American company specializing in business service management software. Headquartered in Houston, Texas, BMC develops, markets and sells software used for multiple functions, including IT service management, data center automation, performance management, virtualization lifecycle management and cloud computing management. The name "BMC" is taken from the surnames of its three founders Scott Boulette, John Moores, and Dan Cloer.

Information Not Available

Sample Customers

BMC Release Lifecycle Management

BMC Software, Sanofi, Societe Generale Group

GitLab

1. NASA 2. IBM 3. Sony 4. Alibaba 5. CERN 6. Siemens 7. Volkswagen 8. ING 9. Ticketmaster 10. SpaceX 11. Adobe 12. Intuit 13. Autodesk 14. Rakuten 15. Unity Technologies 16. Pandora 17. Electronic Arts 18. Nordstrom 19. Verizon 20. Comcast 21. Philips 22. Deutsche Telekom 23. Orange 24. Fujitsu 25. Ericsson 26. Nokia 27. General Electric 28. Cisco 29. Accenture 30. Deloitte 31. PwC 32. KPMG

Popular Solutions

Control-M

12 reviews

BMC Helix ITSM

8 reviews

BMC TrueSight Operations Management

10 reviews

GitLab

24 reviews

Top Industries

Financial Services Firm

26%

Computer Software Company

13%

Manufacturing Company

Insurance Company

Educational Organization

24%

Financial Services Firm

12%

Computer Software Company

11%

Manufacturing Company

Quotes From Member Reviews

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Most Helpful Reviews

John_Rooney
Vice President of Managed Services at Park Place Technologies
Park Place Technologies brought in TrueSight for three reasons. The first reason was the Presentation Server - the...
Read full review of BMC TrueSight Operations Management »
Anonymous User
Maintenance Manager at a transportation company
We schedule the majority of our SAP jobs Control-M. We do that globally for all the production plants. We have tens...
Read full review of Control-M »
VinnieLima
Managing Director at VVL Systems
Primarily, it is to understand the cloud baseline against regulatory controls. The primary use case is to identify...
Read full review of BMC Helix Cloud Security »
KuldeepNayak
Senior Application Developer BMC at Balfour Beatty
I am currently working as a BMC Remedy developer. I have been working for over ten years on the BMC platform. My...
Read full review of BMC Helix ITSM »
Anonymous User
Application Performance Mnagement Specialist at a insurance company
* We collect performance data on all things, whether it's private cloud or physical servers. * We provide sizing...
Read full review of BMC TrueSight Capacity Optimization »

Review 1 of 5

Gaurav Chandel
AWS DevOps/ Site Reliability Engineer at Tata Consultancy
I use GitLab to manage our development lifecycle. We use it to store code and automate our CI/CD pipeline. Once...
Read full review of GitLab »

Review 1 of 1

Customer Service

JoseQuintero1
Senior Services Manager at a tech services company
I rate BMC support a solid nine out of ten. I say nine because I never give a ten to anyone.
Read full review of Control-M »
MohammedOmer
Senior Information Technology Support Analyst at a financial services firm
We don't contact directly. We go through the vendor. We have a vendor who represents the Middle East and will finish...
Read full review of BMC Remedy »
Sherwin Russel
Senior Remedy Consultant at Tiberone
I am satisfied with the solution's reasonable technical support.
Read full review of BMC Helix Discovery »
Fairoz Gadad
Project Manager at a computer software company
I would rate the customer service around seven out of ten. There is a need for improvement in the support side,...
Read full review of BMC Helix Discovery »
ShashiGupta
Soo at a manufacturing company
The technical support team's delay in response needs improvement. The analysis to onboard the correct resource on...
Read full review of BMC Helix Remediate »
Rajat Saxena
Solution Consultant / Architect at Telstra
We had the premium support.
Read full review of BMC TrueSight Network Automation »
Anonymous User
AVP IT at a financial services firm
I have an in-house technical support team in my company, and because of this, I never had to go to BMC for support. I...
Read full review of BMC TrueSight Operations Management »
Anonymous User
Manager IT Systems - Change and Configuration Management at a financial services firm
Technical support is not good. We had a challenge with the ADDM, server, or sendoffs getting corrupted. It took a...
Read full review of BMC Helix Discovery »
Paul Wayland
VP Control-M Scheduling at Northern Trust
Most of the time we don't get the answers we're looking for. That's why we use a consultant company.
Read full review of Control-M »
Reviewer03752
IT Consultant at a government
I would rate the technical support for this solution an eight out of ten.
Read full review of BMC TrueSight Server Automation »
Torrie McLaughlin
Mainframe Systems Programmer at a financial services firm
Tech support has been good. We usually don't have any issues time-wise. People get back to us pretty quickly. The...
Read full review of BMC Compuware Topaz Workbench »
John_Rooney
Vice President of Managed Services at Park Place Technologies
On a scale from one to five, with five being the best, I would give BMC technical support four-and-a-half. It's not a...
Read full review of BMC TrueSight Operations Management »
Anonymous User
Control-M Analyst at a tech services company
Support has been very good in my experience.
Read full review of Control-M »
Balabrahmam-Chakka
Automation Specialist at Salisbury
BMC technical support is highly effective and responsive to concerns and questions. With the hybrid model, including...
Read full review of BMC Control-M Managed File Transfer »
Anonymous User
System Engineer at a tech consulting company
The solution's technical support is good. My company has no complaints about the technical support offered by the...
Read full review of BMC TrueSight Operations Management »
Anonymous User
Administrator at a financial services firm
Technical support is very responsive and we have never had any issues with them. Generally, if we have a problem or...
Read full review of Control-M »
Jill Wilkey
Technical Analyst at a financial services firm
When I have had to contact customer support they have been very helpful at resolving the issues.
Read full review of BMC Compuware Topaz Workbench »
Jorge Lozano
Software Consultant at a consultancy
They are perfect. I would rate them a ten out of ten.
Read full review of Control-M »
Raul Galicia
Batch Scheduling Administrator at a computer software company
I would rate the technical support an eight out of ten. We have been dealing with BMC for several years and when you...
Read full review of Control-M »
Anonymous User
IT Service Management Team Leader at mStart
Support could be more skilled. We are wasting too much of our time debugging.
Read full review of BMC Helix ITSM »
Anonymous User
Technical Services Team Lead at a tech services company
BMC support is very good, and they always find solutions. They can give you a release back or batch it if somebody...
Read full review of BMC TrueSight Operations Management »
Anonymous User
Application Performance Mnagement Specialist at a insurance company
Because we've used the product for 20 years we have direct lines to product management and to the leads. But I'll be...
Read full review of BMC TrueSight Capacity Optimization »
Anonymous User
Senior Technologist at a energy/utilities company
Customer Service: Customer service tries to be helpful. They tend to shy away from many tasks that BMC feels falls...
Read full review of Control-M »
Anonymous User
Head of Customer Operations at a comms service provider
Their technical support is pretty good.
Read full review of BMC Helix ITSM »
Bhanu Prakash Badiginchala
Application Automation Deveoper at iPSL
It can be slow at times, but you eventually come to an understanding that as long as you provide all of the...
Read full review of Control-M »
Anonymous User
Production Engineer at a tech services company
Customer Service: Excellent -- 10/10. Technical Support: Excellent -- 10/10.
Read full review of Control-M »
Anonymous User
Global Manager - IT Service Centre at a pharma/biotech company
The support hasn't been great. They try to push us over to their partners instead of helping us with issues directly....
Read full review of BMC Track-It! »
Mogle
Senior BMC Remedy Consultant at Mogle & Partners Limited
The technical support is very good and I would rate it a nine out of ten. At times, you have a critical issue and you...
Read full review of BMC Helix ITSM »
Dipen Mehta
Team Lead at Atos
Technical support is good.
Read full review of BMC TrueSight Operations Management »
Anonymous User
Technical Support at a tech vendor
Customer Service: I would give customer service a rating of 8/10. Technical Support: I would give technical support a...
Read full review of Control-M »

Review 1 of 30

Andrea PICCININI
IT Software Architect at ANAC - Autorità Nazionale Anticorruzione
We use a partner, and they are very competent. We have not had the need to open a support ticket directly with GitLab.
Read full review of GitLab »
Alexandru Zeevleanu
DevOps Team Lead at a tech services company
I have not used the support from GitLab.
Read full review of GitLab »
Syed Mustafa Imam
DevOps Engineer at NayaPay
Their support is good.
Read full review of GitLab »
Gaurav Chandel
AWS DevOps/ Site Reliability Engineer at Tata Consultancy
We have rarely needed to escalate issues to technical support since GitLab usually runs seamlessly. Occasionally,...
Read full review of GitLab »
Santy Nelson
Business Head at Microgenesis Techsoft Private limited
The support from GitLab is good.
Read full review of GitLab »
SwapnilBorude
Co-Founder at Fineshift Software Pvt Ltd
Customer service and support are good.
Read full review of GitLab »
Udaysimha Nerella
Specialist Data Analysis vehicle safety at Cubeware
We didn't use the technical support for GitLab because there are specific people within our organization that we can...
Read full review of GitLab »
Andrea PICCININI
IT Software Architect at ANAC - Autorità Nazionale Anticorruzione
We get our technical support via a partner and we have found them to be very helpful and responsive. We are happy...
Read full review of GitLab »
Zeeshan Rauf
Software Engineer at OZ
I have not had contact with technical support. Rather, I relied on the other developers for assistance.
Read full review of GitLab »
Raveen Aggarwal
It Architect at UBS Financial
I do not have direct contact with customer service. We have relationship managers who deal with GitLab directly.
Read full review of GitLab »
Javad_Talebi
Cloud architect at Vodafone
I've never requested the assistance of technical support.
Read full review of GitLab »
Nor EL MALKI
Project Manager at Leyton & Associés, SAS
I have not used the support from GitLab.
Read full review of GitLab »
Jay_Kim
Chief Technology Officer at OSC Korea
The solution's technical support is good. I rate the technical support a ten out of ten. Only the initial...
Read full review of GitLab »
Cuneyt-Gurses
Director of Cloud Solution Group at DTech Cloud Corporation
The tool's technical support is great.
Read full review of GitLab »
BalakrishnanS
Engeener at Dell EMC
Support is good.
Read full review of GitLab »
Anonymous User
Manager at a tech vendor
We only used GitLab for a short duration, so there was not much scope or need for contacting technical support.
Read full review of GitLab »
Anonymous User
Software Designer at a tech vendor
We have an internal administrator if we need help with the solution, I have not contacted GitLab for support.
Read full review of GitLab »
Javier Orellana
SCRUM Master at a retailer
I've never used technical support. I can't speak to how helpful they are.
Read full review of GitLab »
Prabu T
Senior Project Manager at Wipro Limited
The support is very good.
Read full review of GitLab »
Anonymous User
Works at a real estate/law firm
We have been doing okay on our own. We are able to find support inside our company.
Read full review of GitLab »
Shrey Gupta
Director Technology at a tech vendor
We had some GitLab integrations and needed some assistance. We received pretty good support.
Read full review of GitLab »
Cldengin57
Cloud Engineer at a transportation company
As the solution is open-source, there isn't any particular support subscription. There's a community, which is...
Read full review of GitLab »
Anonymous User
Partenaire, CEO at a tech services company
We have not used GitLab technical support because as of now, we haven't needed it yet.
Read full review of GitLab »
Anton Makarevich
DevOps/Cloud Lead at a comms service provider
Their customer service is very helpful. They're really good. I communicate with tons of different support clients and...
Read full review of GitLab »
Anonymous User
Head Of Software Engineering at a financial services firm
We've never needed to contact GitLab for technical support. I can't speak to the level of service their in-house team...
Read full review of GitLab »
AK13
DevOps Engineer at a insurance company
Technical support is very quick. I raised two tickets and and they followed up regularly which was great.
Read full review of GitLab »
Anonymous User
Software QA Test Engineer at a tech services company
Technical support is good.
Read full review of GitLab »
Anonymous User
Performance Test Line manager at a tech vendor
I have not used the support from GitLab.
Read full review of GitLab »
RameshP
System and Storage Engineer at Harsco Corporation
Technical support depends on licensing. We haven't reached out that frequently because it is stable and we don't see...
Read full review of GitLab »
Anonymous User
Product Development Team Lead R&D at a tech vendor
We have never needed to contact customer support. Whenever we had an issue, all the help we needed for a solution is...
Read full review of GitLab »

Review 1 of 30

Technical Support

No Data Available

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