Compare Cavisson vs Netsurion

Cavisson

Based on 4 reviews.

Netsurion

Based on 24 reviews.

Sample Customers

Popular Solutions

Cavisson NetStorm

0 reviews

Cavisson NetDiagnostics

0 reviews

Netsurion

0 reviews

Top Industries

No Data Available

Performing Arts

16%

Outsourcing Company

Manufacturing Company

Retailer

Quotes From Member Reviews

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Most Helpful Reviews

No Data Available

John-Berry
Information Technology Manager at a tech services company
We use Netsurion as our security operation center and also as an SIEM to put together all of our telemetry from...
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Review 1 of 1

Customer Service

Anonymous User
Performance Architect at a retailer
Customer service at Cavisson is 24 hours a day. Their support is so impressive as they respond within no time for any...
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Anonymous User
Performance Engineer at a retailer
We get 24/7 support from Cavisson which helps in effective monitoring and finding performance bottlenecks.
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Review 1 of 2

JosephSnyder
CIO at a financial services firm
We talk to technical support all the time. My team doesn't have any problems with them. Sometimes there may be...
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Kevin Lohan
Head of IT at a venture capital & private equity firm
I have an email address for SOC. When communication originates from my domain email address and is received, it goes...
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Gene Anderson
IT Coordinator at a government
The bigger false positives have been when we are doing things, such as actions, remediation, or normal operations...
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Sean Sheil
Information Technology - Business Process Analyst at a financial services firm
I've used the technical support a couple times. I've had very good results. In generating those reports, they were...
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Brian Stearns
IT Director
I give Netsurion's support an eight out of 10. I never give a 10, so eight is a relatively high mark for me because I...
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Doug Wolfe
Network Engineer at a wholesaler/distributor
Our account representatives within Netsurion, and the handful of people I deal with in the SOC on a regular basis,...
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JeffHaidet
Director of Application Development and Architecture at a energy/utilities company
The EventTracker team itself has been great. We can call them for pretty much anything related to their product. They...
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MarkOlson
Senior Director, Information Security at a pharma/biotech company
The support team was really good. They've got a very good support organization. Everybody we worked with on the...
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Anonymous User
Senior Director of Information Security at a healthcare company
I would give Netsurion support a nine out of 10. Their technical support has been outstanding. There have been some...
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Mark Lauteren
Chief Information Officer at a healthcare company
My InfoSec team talks to support occasionally. There have been a few cases where they saw something they didn't quite...
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Anonymous User
Cyber Security Specialist at a financial services firm
Our SLA with Netsurion doesn't require them to respond immediately. But I haven't had any issues with them from a...
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Anonymous User
Consulting Engineer at a tech vendor
Usually whenever we call the technical support, it's a big issue. I've not had any problems with them. They have been...
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Randy Carr
VP of IT Systems at a manufacturing company
There is a dedicated team available to us. I don't call a number or leave an email, then have to deal with unknown...
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Anonymous User
Lead Security Analyst at a leisure / travel company
Some of the technical forethought for the deployment was not as good as I would have expected. Some of the technical...
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Richard Teegarden
Network Manager at a energy/utilities company
The support group is tremendous about asking me if there is anything else I want, is there anything more they can do...
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Anonymous User
Network Administrator at a construction company
The SOC component is the most important part of the solution. I know who the SOC team is, so it is not someone...
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Bryan Caporlette
Chief Technology Officer at a marketing services firm
The technical support is very good and responsive. If I send an email to them, I always get a response within an...
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Anonymous User
CIO at a computer software company
We have not necessarily contacted them. We probably only sent them emails a couple of times in the beginning when we...
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Anonymous User
Sr. Information Technology Security Engineer at a university
I find EventTracker support to be quite helpful. They have been quite responsive whenever I've had any issues. For...
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Joel Dove
Manager of Security and Networking at a non-profit
We have not contacted technical support directly because we work strictly with our SOC. We've had relatively few...
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JohnBandy
Chief Information Security Officer at a university
Their technical support is really good. We've got a dedicated service manager. The only thing — and it's not a...
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Geremy Farmer
Information Technology Coordinator at a financial services firm
They are very responsive. They're monitoring stuff as well, with that SIEMphonic piece. They're monitoring your logs...
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Review 1 of 22

Technical Support

No Data Available

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