Compare ConnectWise vs Fortinet

ConnectWise

Based on 81 reviews.

Fortinet

Based on 1883 reviews.

Overview

Information Not Available

Fortinet, Inc. is an American multinational corporation founded in 2000 by brothers Ken and Michael Xie. The company sells high performance network security products and services including their flagship integrated network security solution, the FortiGate firewall. Fortinet distributes its systems and subscription-based services using the channel partner sales method via more than 20,000 partners worldwide.

Sample Customers

ConnectWise SIEM

Techvera, Syrex, Clark Integrated Technologies

Lacework FortiCNAPP

J.Crew, AdRoll, Snowflake, VMWare, Iterable, Pure Storage, TrueCar, NerdWallet, and more.

Fortinet FortiSIEM

FortiSIEM has hundreds of customers worldwide in markets including managed services, technology, financial services, healthcare, and government. Customers include Aruba Networks, Compushare, Port of San Diego, Cleveland Indians, Infoblox, Healthways, and Referentia.

Fortinet FortiAuthenticator

Black Gold Regional Schools, Amadeus Hospitality, Jefferson County, Chunghwa Telecom, City of Boroondara, Dimension Data

Fortinet FortiEDR

Financial, Healthcare, Legal, Technology, Enterprise, Manufacturing ...

Popular Solutions

ConnectWise ScreenConnect

2 reviews

ConnectWise PSA

2 reviews

ConnectWise Automate

0 reviews

Fortinet FortiGate

78 reviews

Fortinet FortiGate-VM

31 reviews

Fortinet FortiAnalyzer

32 reviews

Top Industries

Computer Software Company

18%

Educational Organization

12%

Comms Service Provider

Financial Services Firm

Computer Software Company

15%

Educational Organization

Comms Service Provider

Financial Services Firm

Quotes From Member Reviews

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Most Helpful Reviews

Sean Saeb
Partner and CIO at Caspian IT Group
ConnectWise Automate is ideal for an MSP because it includes patch management. It has monitoring, maintenance, and...
Read full review of ConnectWise Automate »
David Hetherington
Manager, Technical Team at Expert It Solutions Alberta
As an MSP, we utilize ConnectWise RMM for the management of our client environment.
Read full review of ConnectWise RMM »
Anonymous User
Cyber Security Software Engineer at a tech services company
I do not have experience with ConnectWise SIEM for RMM, as I mostly work on Wazuh, and I have a team that handles...
Read full review of ConnectWise SIEM »

Review 1 of 3

Manikandan Kannan
Head of Technology at Techfruits
We use Fortinet FortiAnalyzer primarily for log retention storage. Fortinet FortiAnalyzer allows us to store logs for...
Read full review of Fortinet FortiAnalyzer »
Uri Harf
Technical Presales at A.G.A.S. מחשוב ותקשורת לעסקים
I use Fortinet FortiSwitch - Secure Access ( /products/fortinet-fortiswitch-secure-access-reviews ) hardware for...
Read full review of Fortinet FortiSwitch - Secure Access »
Sitti Ridzma Salahuddin
System Engineer at Trends and Technologies, Inc
The protection of assets in the cloud was our customers' main use case for the Fortinet FortiGate-VM firewall. They...
Read full review of Fortinet FortiGate-VM »
LalitKumar10
Head Vice President, Delivery at Gehnax Technologies LLP
FortiSASE is used to achieve zero trust on the network side where clients use the VPN part, private access of...
Read full review of FortiSASE »
Dima Kantargi
IT/DevOps at a legal firm
For FortiGate Next Generation Firewall (NGFW), I use it primarily to connect with other companies through IPsec VPN....
Read full review of FortiGate Next Generation Firewall (NGFW) »

Review 1 of 5

Customer Service

Cobus Burgers
Managing Director at NETCB
Their support is pretty proactive. We have never had an issue except once. The one time we had an issue, it was...
Read full review of ConnectWise ScreenConnect »
MikeChacker
IT Manager Global Service Delivery at a energy/utilities company
We haven't had to use technical support.
Read full review of ConnectWise ScreenConnect »
MikeChacker
IT Manager Global Service Delivery at a energy/utilities company
I really haven't had a whole lot of opportunities to deal with tech support, but everyone that we have talked to was...
Read full review of ConnectWise PSA »
MikeChacker
IT Manager Global Service Delivery at a energy/utilities company
On a scale of one to ten, I would give their tech support a five.
Read full review of ConnectWise Automate »
Anonymous User
Associate Director NSOC at a computer software company
I have had experience dealing with technical support. In the past, when I needed something, they were very helpful...
Read full review of ConnectWise Automate »
Anonymous User
CEO
Technical support is fine.
Read full review of ConnectWise ScreenConnect »
Anonymous User
IT Manager
Tech support was very good. I got through in one or two pass-throughs, and that was it.
Read full review of ConnectWise ScreenConnect »
Anonymous User
Field Service Tech at a retailer
I haven't had any issues getting assistance for a customer site using the vendor we partnered with. I've used them a...
Read full review of ConnectWise RMM »
Anonymous User
CEO at a tech services company
Customer Service: Reasonable. Technical Support: Reasonable.
Read full review of ConnectWise PSA »
Anonymous User
IT Network Specialist at a educational organization
I have never had to call tech support.
Read full review of ConnectWise ScreenConnect »
Anonymous User
Founder
Haven't needed it.
Read full review of ConnectWise ScreenConnect »
Anonymous User
Sr. IT Solutions Architect at a computer software company
They definitely need better tech support. There's a lot of instances where we are kind of forced to go to them for...
Read full review of ConnectWise PSA »
Anonymous User
IT Support Specialist at a tech services company
The technical support on offer could be better. It's just the process that's not so good right now. For example,...
Read full review of ConnectWise Automate »
Anonymous User
Works at a tech company
We haven't needed their tech support. It's easy to understand, it works, it does what we need. The only reason I'd...
Read full review of ConnectWise ScreenConnect »
Anonymous User
Vice President International Business Development at a tech services company
As a general rule, our engineers like to do things themselves rather than contacting the software developer or the...
Read full review of ConnectWise PSA »
Anonymous User
NOC Manager at a tech services company
An eight out of 10.
Read full review of ConnectWise PSA »
Robert Shofkom
Senior IT and Telecommunications Consultant Extraordinaire~ at a tech services company
Tech support is very poor. We have asked for help on the issues we've encountered in the past and the support people...
Read full review of ConnectWise ScreenConnect »
Anonymous User
Franchise Operations Specialist at a recreational facilities/services company
Their support is very good. The few times I have had to call up I’ve been able to talk with a real person right away...
Read full review of ConnectWise ScreenConnect »
Tom Cross
President at Fairoaks IT
Technical support is okay. I would rate them at a seven out of ten. They are mostly helpful and responsive.
Read full review of ConnectWise PSA »
Anonymous User
Network Administrator at a computer software company
We have a ConnectWise rep that we work with since we have so many of their solutions.
Read full review of ConnectWise PSA »
Matt Ellery
Principal Consultant at Ellnet
The solution's technical support is good, and the response is quick. I rate the technical support a seven out of ten....
Read full review of ConnectWise ScreenConnect »
Anonymous User
CTO at Techexeconline.com
I would give them 10/10 as they have been quick to respond to any inquiries I have had.
Read full review of ConnectWise ScreenConnect »
Joe Reagan
Help Desk Manager at MYERS NETWORK SOLUTIONS
The few times I've had to call, when I first joined the company... Always excellent, professional, courtious,...
Read full review of ConnectWise PSA »
Anonymous User
Senior Technical Support Specialist at a tech services company
I would give the technical support a 8/10. It has some great functions but coming from my past experience of using...
Read full review of ConnectWise ScreenConnect »
Anonymous User
IT Support Specialist at a tech services company
The technical support could be improved. Their process method is not effective. There are no phone calls for example....
Read full review of ConnectWise PSA »
Anonymous User
Cyber Security Software Engineer at a tech services company
Their support has been decent, equaling that of Wazuh as they're both in the group chat now.
Read full review of ConnectWise SIEM »
Anonymous User
Labtech Administrator and System-Admin at a tech services company
Good. They have a good tech team.
Read full review of ConnectWise Automate »
Anonymous User
Sage X3 Consultant at a tech services company
I can’t say as I haven’t needed them yet. The service just works.
Read full review of ConnectWise ScreenConnect »
Anonymous User
Systems Administrator at a non-profit
10/10
Read full review of ConnectWise PSA »
Chris Walters
VoIP Network Engineer at Infinet Solutions
From an end-user standpoint, I would say that technical support is decent, probably a seven or an eight out of ten....
Read full review of ConnectWise PSA »

Review 1 of 30

Yuvaraj P
Network & Security Engineer at Viroka Technology Private Limited
Whenever our company's customers face any issue with the product, we offer our own support team. Fortinet also has...
Read full review of Fortinet FortiGate SWG »
Panagiota Aggelopoulou
IT Products and Services - Senior Account Manager at PANOU S.A.
We have used the support from Fortinet FortiWLC. We opened a ticket to Fortinet support. They have good support, but...
Read full review of Fortinet FortiWLC »
Uri Harf
Technical Presales at A.G.A.S. מחשוב ותקשורת לעסקים
Support is excellent. There is local support through the distributor, which is efficient and provides a friendly...
Read full review of FortiGate Cloud-Native Firewall (FortiGate CNF) »
Abdelzaher Ahmed
Senior Network Security at Gofaster
The support team is excellent, providing assistance and resolving issues effectively.
Read full review of Fortinet FortiGate-VM »
Omar Urquijo
Security, infrastructure and networking engineer at Abetelnet Solutions
The customer service is very good.
Read full review of Fortinet FortiEDR »
Mohammed Semmour
Scaling Engineer at Lutessa 2S
I have worked with them, so I like the technical support of Fortinet. I would give them a good mark.
Read full review of Fortinet FortiAuthenticator »
OcheEluma
Vice President of Infrustructure at Core Technologies Limited
Their support is generally good, around a seven out of ten. They have a structured support system where you need to...
Read full review of Fortinet FortiWeb »
FransLegdeur
Owner at Falco Networks
Technical support helps resolve our issues most of the time.
Read full review of Fortinet FortiSwitch - Secure Access »
OusaidAbaz
Security Network Architect at Inmac
We can consult the support team. There is a database to find and resolve problems. The community has people from all...
Read full review of Fortinet FortiNAC »
Hani Asaad
Sr. Presales Consultant at a comms service provider
The product's technical support team is good.
Read full review of Fortinet FortiMail »
Henrique Ariel Arruda Gerhard
Analista de segurança da informação at a tech services company
I would rate the support with Fortinet FortiGate a ten out of ten. We had a few problems, and whenever we needed...
Read full review of Fortinet FortiGate »
MauricioCorrêa
Full support analyst at Gruppen
I have had no need for customer support.
Read full review of Fortinet FortiADC »
JavedHashmi
Chief Technology Officer at Future Point Technologies
Support is one of the areas that they need to look into because as compared to some of the other companies,...
Read full review of Fortinet FortiGate »
Anonymous User
Security Technical Manager at a tech services company
I am certified to give support and I have not used the support very often. I have not faced any issues with the...
Read full review of Fortinet FortiMail »
ACHIL TOKO
Consultant at AMH Consulting Group
When you have some problem, they are always available to help.
Read full review of Fortinet FortiManager »
Mohamed Basiouny
Senior Engeneer
Our internal network team does the support for Fortinet FortiClient. I have not contacted Fortinet FortiClient support.
Read full review of Fortinet FortiClient »
Eswara Rao Pitaka
Management at Aptransco
The customer service and support team is good. Their response time was great.
Read full review of FortiGate Next Generation Firewall (NGFW) »
Jesus Petez
Communication and Security Director at Nunsys S.L.
I grew the number of people pretty fast. They responded to our needs. They have around 50 or 60 people. Usually, I...
Read full review of FortiCache [EOL] »
Raghunath Venkatesh
Business Development Manager - Security at a computer software company
I've dealt with support in the past. I've also dealt with Palo Alto support. I find them to be very good.
Read full review of Fortinet FortiGate »
Anonymous User
Senior Security Engineer at a tech services company
Technical support used to be much better. Fortinet seems to be downgrading, so everything takes longer to get a...
Read full review of Fortinet FortiAuthenticator »
Anonymous User
Company Owner at BCMC
Technical support is good if you ask the right questions. If you are specific, you'll be able to go straight through...
Read full review of Fortinet FortiGate Cloud »
Anonymous User
Mgr. IT Infrastructure and Network Operations at a media company
Our experience with support has been fine. No trouble or hassle.
Read full review of Fortinet FortiGate »
Flamur Prapashtica
Head of Security Management at Ipko Telecommunications
The Fortinet FortiMail team provided great support. On a scale of one to five, I'll give it the highest score, which...
Read full review of Fortinet FortiMail »
JavedHashmi
Chief Technology Officer at Future Point Technologies
Fortinet's customer support needs improvement. The expertise of engineers varies across different time zones,...
Read full review of Fortinet FortiWeb »
Shaik Sayeed
Information Technology Solutions Manager at UBG
The technical support is very helpful. We had a very good experience with them.
Read full review of Fortinet FortiGate »
Alexander Schweder
Network Engineer at Static IPs Bremerhaven-2
The technical support team is helpful up to a certain level. The first level of support services needs improvement.
Read full review of Fortinet FortiGate Cloud »
Marhaendy .
Team Lead at pgascom
I like the solution's technical support.
Read full review of Fortinet FortiGate IPS »
JOSEPH MILLER
President at Key Solutions, Inc.
We feel that the people at Fortinet are easy to deal with from a support standpoint. If they need to jump in and help...
Read full review of Fortinet FortiOS »
Anonymous User
Senior Network Engineer at a government
Technical support is very helpful.
Read full review of Fortinet FortiGate »
Anonymous User
Director at a comms service provider
Their technical support is quite good. The product itself is quite simple to use, and there have been very few times...
Read full review of Fortinet FortiToken »

Review 1 of 30

Technical Support

No Data Available

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