Compare ConnectWise vs SAP

ConnectWise

Based on 79 reviews.

SAP

Based on 1518 reviews.

Sample Customers

ConnectWise CPQ

IDenticard Systems, Center for Computer Resources, Integrated Media Technologies, ConnectWise, Staples

SAP Variant Configurator

Schaidt Innovations GmbH & Co. KG, Satellites Unlimited Inc., German Football Association, FMC Corporation, Deutscher Fu_ball-Bund

SAP Identity Management

State of Indiana, Automotive Resources International (ARI), Alliander N.V., Chemion Logistik GmbH, Seoul National University Bundang Hospital (SNUBH)

Popular Solutions

ConnectWise ScreenConnect

2 reviews

ConnectWise PSA

2 reviews

ConnectWise Automate

0 reviews

SAP S/4HANA

64 reviews

SAP BusinessObjects Business Intelligence Platform

13 reviews

SAP ERP

16 reviews

Top Industries

Educational Organization

20%

Computer Software Company

18%

Comms Service Provider

Financial Services Firm

Manufacturing Company

12%

Educational Organization

12%

Computer Software Company

11%

Financial Services Firm

Quotes From Member Reviews

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Most Helpful Reviews

JonMcWilliams
vCTO - Technical Account Manager at CMIT Princeton
ConnectWise is agent-based, allowing it to monitor and manage various network activities effectively.
Read full review of ConnectWise RMM »
Sean Saeb
Partner and CIO at Caspian IT Group
ConnectWise Automate is ideal for an MSP because it includes patch management. It has monitoring, maintenance, and...
Read full review of ConnectWise Automate »
Giulio Valeri
Owner at SOFTWARE SOLUTIONS SRL
ConnectWise Fortify is primarily cloud-based, and we use it to protect Microsoft, AWS, and Google. We use Fortisight...
Read full review of ConnectWise SIEM »
Steve Schick
Technology and Logistics Director at a media company
We use ConnectWise Control as a great remote access tool.
Read full review of ConnectWise ScreenConnect »

Review 1 of 4

Deepak Madhavan
Delivery Head- IT Shared Services at a manufacturing company
I manage an SAP Central competence, and we are working on multiple S/4HANA implementations. Our Webex begins with...
Read full review of SAP S/4HANA »
Ramesh Pampana
Manager, SAP Practice at a computer software company
With SAP S/4HANA Cloud, we are doing migrations, spin-offs, starboards, and implementations. We are doing end-to-end...
Read full review of SAP S/4HANA Cloud »
Ramesh Pampana
Manager, SAP Practice at a computer software company
Our use case for SAP Data Services ( /products/sap-data-services-reviews ) works with the chemical industry, where we...
Read full review of SAP Data Services »
Hari Priya
SAP Analytics Lead at a computer software company
I worked with SAP BW4HANA, creating Web Intelligence reports using BEx queries. I am a BW consultant with 14 years of...
Read full review of SAP BW4HANA »
Diaa_Hussein
Digital Transformation Director at Amecath Group
I have been working with SAP IT Operations Analytics ( /products/sap-it-operations-analytics-reviews ) for more than...
Read full review of SAP IT Operations Analytics »

Review 1 of 5

Customer Service

MikeChacker
IT Manager Global Service Delivery at a energy/utilities company
I really haven't had a whole lot of opportunities to deal with tech support, but everyone that we have talked to was...
Read full review of ConnectWise PSA »
Cobus Burgers
Managing Director at NETCB
We've never had to raise a ticket with ConnectWise whatsoever.
Read full review of ConnectWise ScreenConnect »
Cobus Burgers
Managing Director at NETCB
Their support is pretty proactive. We have never had an issue except once. The one time we had an issue, it was...
Read full review of ConnectWise ScreenConnect »
Anonymous User
Systems Administrator at a non-profit
10/10
Read full review of ConnectWise PSA »
Anonymous User
Helpdesk Technician at a tech services company
The technical support varies greatly. The response is slow for non-critical issues. Many staff members do not appear...
Read full review of ConnectWise Automate »
Tushar Shelar
CEO at Icon Technologies
They have different service plans for customers. They have care, manage, and monitor plans. They also have different...
Read full review of ConnectWise RMM »
Anonymous User
CTO at Techexeconline.com
I would give them 10/10 as they have been quick to respond to any inquiries I have had.
Read full review of ConnectWise ScreenConnect »
Joe Reagan
Help Desk Manager at MYERS NETWORK SOLUTIONS
The few times I've had to call, when I first joined the company... Always excellent, professional, courtious,...
Read full review of ConnectWise PSA »
Anonymous User
Labtech Administrator and System-Admin at a tech services company
Good. They have a good tech team.
Read full review of ConnectWise Automate »
Anonymous User
Managing Director at a tech services company
The technical support has been fantastic.
Read full review of ConnectWise RMM »
Anonymous User
Senior NOC and Automation Consultant at a tech services company
Their premium support is great. If you don't have premium support, you can sometimes have a lot of difficulties with...
Read full review of ConnectWise Automate »
Anonymous User
NOC Manager at a tech services company
An eight out of 10.
Read full review of ConnectWise PSA »
Anonymous User
Works at a tech company
We haven't needed their tech support. It's easy to understand, it works, it does what we need. The only reason I'd...
Read full review of ConnectWise ScreenConnect »
Tom Cross
President at Fairoaks IT
Technical support is okay. I would rate them at a seven out of ten. They are mostly helpful and responsive.
Read full review of ConnectWise PSA »
Anonymous User
IT Support Specialist at a tech services company
The technical support could be improved. Their process method is not effective. There are no phone calls for example....
Read full review of ConnectWise PSA »
Anonymous User
Senior System Administrator at a tech company
I have not had the need to contact support.
Read full review of ConnectWise ScreenConnect »
Mitchell Fitzpatrick
Junior Engineer at a tech services company
I have been in touch with technical support and I would say that they are thorough, but maybe not as quick of a...
Read full review of ConnectWise PSA »
Anonymous User
Sr. IT Solutions Architect at a computer software company
They definitely need better tech support. There's a lot of instances where we are kind of forced to go to them for...
Read full review of ConnectWise PSA »
Anonymous User
Managing Director at a tech consulting company
Their technical support is good.
Read full review of ConnectWise Automate »
Robert Shofkom
Senior IT and Telecommunications Consultant Extraordinaire~ at a tech services company
Tech support is very poor. We have asked for help on the issues we've encountered in the past and the support people...
Read full review of ConnectWise ScreenConnect »
Anonymous User
Senior Instrustor of IT at a computer software company
The technical support was easy. They have been very helpful.
Read full review of ConnectWise PSA »
Anonymous User
Sage X3 Consultant at a tech services company
I can’t say as I haven’t needed them yet. The service just works.
Read full review of ConnectWise ScreenConnect »
Anonymous User
Principal at a healthcare company
Support has also been great - great demo and help with getting things set up for the first time. Haven't needed any...
Read full review of ConnectWise ScreenConnect »
Steve Schick
Technology and Logistics Director at a media company
The only time I've ever had to contact tech support is to purchase additional licenses, and they would just send me...
Read full review of ConnectWise ScreenConnect »
Anonymous User
Network Admin at a hospitality company
Technical Support wasn’t and hasn’t been needed.
Read full review of ConnectWise ScreenConnect »
Rick Maiolo
Director of Business Development at FrontBlade Systems Inc.
There are two levels of support. We have the lower level, which isn't done over the phone, and they've been very...
Read full review of ConnectWise PSA »
Anonymous User
CEO & Senior Automation Administrator at a tech services company
Technical support is really good. They are helpful and responsive.
Read full review of ConnectWise Automate »
Anonymous User
President at IBF Consulting
I rate technical support as moderate: no phone support, only chat and email. I would also like to state they now...
Read full review of ConnectWise ScreenConnect »
Anonymous User
Founder
Haven't needed it.
Read full review of ConnectWise ScreenConnect »
Anonymous User
Vice President International Business Development at a tech services company
As a general rule, our engineers like to do things themselves rather than contacting the software developer or the...
Read full review of ConnectWise PSA »

Review 1 of 30

Darshan Makhecha
Sr Sales Engineer at a manufacturing company
This product is really a companion for a salesperson who can deploy and get the maximum advantage out of the...
Read full review of SAP CRM »
AhmedHaridy
Managing Director at Emkan
Partners provide support and their cloud support is excellent. They respond immediately to requests. They have an...
Read full review of SAP S/4HANA »
MohammadShafiullah
MANAGER - IT SYSTEMS at Fabtech
We haven't really contacted the support team of SAP. For some functional stuff, we coordinated with an SAP partner.
Read full review of SAP Crystal Reports »
Kumar-Saurav
Founder, CEO at AccelSoft Infotech
For S/4HANA, I'd rate it an eight, slightly higher than the seven for ECC.
Read full review of SAP S/4HANA »
Enas Selim
Product Manager at Diyar United Company
SAP support responds instantly, but more guidance is needed. Users can get lost on the website and may need...
Read full review of SAP Signavio Process Manager »
Devang_Shah
Leadership-SAP Operations and Technologies- Global Delivery Hub at a wholesaler/distributor
SAP's technical support is very good, depending on your contract. It's based on the support contract; if there's...
Read full review of SAP Process Orchestration »
Imran Rafi
SAP HXM & Integration consultant at Kaar Technologies
My experience with the customer service and support team is a bit of a mixed experience. Sometimes they respond...
Read full review of SAP Replication Server »
NarendraKumar1
Works at AG Consultancy & Apps. Lt.
Given its cloud-based nature, the level of support varies depending on the vendor.
Read full review of SAP Signavio Process Manager »
Mo Sayed
SAP enterpise cloud architect at ECC Experienced Certified Consulting
On a scale from one to ten, I would rate the technical support as eight.
Read full review of SAP BusinessObjects Business Intelligence Platform »
Anonymous User
Associate Director - IS Project Management Office at a healthcare company
Customer Service: It's not great, but OK. Technical Support: It's not great, but OK.
Read full review of Sybase Afaria [EOL] »
Clement Yu
Digital Learning Specialist at Lane Crawford
I don't generally reach out to technical support. It's not that the system doesn't work; it's just that we don't...
Read full review of SAP SuccessFactors »
Anonymous User
Manager Finance at a tech services company
Their technical support is fine. We have a Service Level Agreement with SAP's technical support. They are within...
Read full review of SAP ERP »
Anonymous User
Business System Analyst at a tech services company
Good support is available via consultants.
Read full review of SAP Data Services »
Anonymous User
Associate Solution Architect at a tech services company
The solution's technical support is good. Until now, wherever I go to work for different clients, like oil and gas...
Read full review of SAP Cloud Platform »
Joudat Hashmi
Contractor at MISA
There are no support issues. The overall product has concerns, including its dimension, roadmap, evolution with the...
Read full review of SAP BW4HANA »
Anonymous User
Town Clerk's Office: General IT, Crystal Reports, Laserfiche Admin, Granicus Admin at a local government
I've never needed to use it as I am able to find the answers on Google.
Read full review of SAP Crystal Reports »
Anonymous User
SAP Process Orchestration Team Lead at a retailer
The solution's technical support is good. I rate the technical support an eight out of ten.
Read full review of SAP Process Orchestration »
Naomi Kreinz
HR Assistant at Comprehensive Nuclear-Test-Ban Treaty Organization - CTBTO
We don't get SAP support for the product.
Read full review of SAP SuccessFactors »
Anonymous User
Principal Data Management Consultant at a comms service provider
We have used technical support but was it was difficult to get in touch with the right person. It was not very clear...
Read full review of SAP PowerDesigner »
KarthikM2
Technical Analyst at Infsys
When we have an issue that we can't resolve internally, we raise an incident ticket through the SAP support system....
Read full review of SAP Master Data Governance »
Ahmad Kamal
Civil Engineer at gieco
We take the first level of support from a partner. They have not been very good. We are thinking of replacing the...
Read full review of SAP S/4HANA »
Mohamed-Nabih
I.T. Manager at Egypt Foods group
I have my core team in the company and second level support through SAP partners and then the SAP company is our...
Read full review of SAP NetWeaver Business Warehouse »
Anonymous User
SAP Data and Analytics Leader - Technology Consulting and Advisory at a consultancy
Technical support is quite helpful and responsive. I would rate them at an eight or nine out of ten. We are very...
Read full review of SAP S/4HANA Cloud »
Guillaume-PIERRE
Senior Partner at AGLC Consulting
Support is quite good; they know their solutions. Over the last few years, they changed all the resources that were...
Read full review of SAP S/4HANA »
Anonymous User
Corporate Trainer/Consultant at a tech consulting company
Their support is top notch, although you may have to pay for it.
Read full review of SAP Crystal Reports »
Thales Azevedo
Gerente de BI at a government
Technical support for the most part has been very good. We've had a positive experience and we are quite satisfied...
Read full review of SAP BusinessObjects Business Intelligence Platform »
Renaud Motuelle
SAP Technical Director at Key Performance Consulting
SAP's technical support is okay as long as you follow the process. I would rate technical support as three out of five.
Read full review of SAP BW4HANA »
Popoola Adams
Director at a tech services company
I work for an SAP partner company. We were the first SAP BusinessObjects partners in Nigeria, which is where I'm...
Read full review of SAP BusinessObjects Business Intelligence Platform »
SumeetZalpuri
Data & Business Architect at AME
Initially, it was not that good, but SAP took the feedback from their customers, consultants, partners, and...
Read full review of SAP BusinessObjects Business Intelligence Platform »
Anonymous User
Information Systems Manager at a manufacturing company
Technical support is not very good so I rate it a seven out of ten.
Read full review of SAP ERP »

Review 1 of 30

Technical Support

No Data Available

We monitor all reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.