Compare ConnectWise vs SAP

ConnectWise

Based on 81 reviews.

SAP

Based on 1644 reviews.

Sample Customers

ConnectWise CPQ

IDenticard Systems, Center for Computer Resources, Integrated Media Technologies, ConnectWise, Staples

SAP Variant Configurator

Schaidt Innovations GmbH & Co. KG, Satellites Unlimited Inc., German Football Association, FMC Corporation, Deutscher Fu_ball-Bund

SAP Identity Management

State of Indiana, Automotive Resources International (ARI), Alliander N.V., Chemion Logistik GmbH, Seoul National University Bundang Hospital (SNUBH)

Popular Solutions

1 reviews

1 reviews

0 reviews

61 reviews

SAP BusinessObjects Business Intelligence Platform

14 reviews

SAP ERP

9 reviews

Top Industries

Computer Software Company

10%

Performing Arts

Comms Service Provider

Manufacturing Company

13%

Computer Software Company

Financial Services Firm

Comms Service Provider

Quotes From Member Reviews

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Most Helpful Reviews

Sean Saeb
Partner and CIO at a tech services company
ConnectWise Automate is ideal for an MSP because it includes patch management. It has monitoring, maintenance, and...
Read full review of ConnectWise Automate »
David Hetherington
Manager, Technical Team at a tech services company
As an MSP, we utilize ConnectWise RMM for the management of our client environment.
Read full review of ConnectWise RMM »
Anonymous User
Cyber Security Software Engineer at a tech services company
I do not have experience with ConnectWise SIEM for RMM, as I mostly work on Wazuh, and I have a team that handles...
Read full review of ConnectWise SIEM »

Review 1 of 3

Salman Mukhtar Baig
SAP Technical Manager at a manufacturing company
The usual use cases for SAP HANA Enterprise Cloud that I work with include many tools. At the time of the...
Read full review of SAP HANA Enterprise Cloud »
Pavlina Pankova
Competence Leader - BI at a computer software company
The usual use cases for SAP Analytics Cloud that I work with are to make it simple, either reporting, or planning, or...
Read full review of SAP Analytics Cloud »
Kopparapu Venkatesh Prasad
Engineer at a tech vendor
SAP PowerDesigner is a tool that helps us create our database and monitor our data to reduce redundancy. I will...
Read full review of SAP PowerDesigner »
ShahzadRafique
Head of Product strategy (Mobility & Islamic Banking) at a computer software company
It was basically for branchless banking and mobile wallet. There are multiple use cases built on top of that...
Read full review of SAP Mobile Platform »
Anonymous User
Senior Advisor at a government
I have worked with SAP Adaptive Server Enterprise, SAP Adaptive Server Enterprise IQ, and Replication Server. I also...
Read full review of SAP Adaptive Server Enterprise »

Review 1 of 5

Customer Service

Sean Saeb
Partner and CIO at a tech services company
Technical support is good. I would rate them a four out of five.
Read full review of ConnectWise Automate »
Cobus Burgers
Managing Director at a tech services company
Their support is pretty proactive. We have never had an issue except once. The one time we had an issue, it was...
Read full review of ScreenConnect »
MikeChacker
IT Manager Global Service Delivery at a energy/utilities company
I really haven't had a whole lot of opportunities to deal with tech support, but everyone that we have talked to was...
Read full review of ConnectWise PSA »
Elmira Iravani
Network Administrator at a tech services company
Technical support has been good. Everyone we have been in contact with has responded to our queries in a reasonable...
Read full review of ConnectWise Automate »
Tushar Shelar
CEO at a tech services company
They have different service plans for customers. They have care, manage, and monitor plans. They also have different...
Read full review of ConnectWise RMM »
Anonymous User
Owner at a tech services company
Support for Control is good, but support for Automate is a joke.
Read full review of ScreenConnect »
Anonymous User
Works at a tech company
We haven't needed their tech support. It's easy to understand, it works, it does what we need. The only reason I'd...
Read full review of ScreenConnect »
Chris Walters
VoIP Network Engineer at a tech services company
From an end-user standpoint, I would say that technical support is decent, probably a seven or an eight out of ten....
Read full review of ConnectWise PSA »
Anonymous User
IT Support Specialist at a tech services company
The technical support could be improved. Their process method is not effective. There are no phone calls for example....
Read full review of ConnectWise PSA »
Anonymous User
CTO at a tech company
I would give them 10/10 as they have been quick to respond to any inquiries I have had.
Read full review of ScreenConnect »
Anonymous User
IT Support Specialist at a tech services company
The technical support on offer could be better. It's just the process that's not so good right now. For example,...
Read full review of ConnectWise Automate »
Anonymous User
Systems Administrator at a non-profit
10/10
Read full review of ConnectWise PSA »
Anonymous User
Vice President International Business Development at a tech services company
As a general rule, our engineers like to do things themselves rather than contacting the software developer or the...
Read full review of ConnectWise PSA »
David Hetherington
Manager, Technical Team at a tech services company
I rate their support and customer service with ConnectWise as good, as their support team is quick to answer chat...
Read full review of ConnectWise RMM »
Anonymous User
Senior Marketing Analyst at a comms service provider
I would rate their technical support as 10 out of 10.
Read full review of ScreenConnect »
Anonymous User
Director of Information Technology at a hospitality company
Have not needed any support to date so cannot comment.
Read full review of ScreenConnect »
Anonymous User
IT Manager
Tech support was very good. I got through in one or two pass-throughs, and that was it.
Read full review of ScreenConnect »
Tom Cross
President at a tech services company
Technical support is okay. I would rate them at a seven out of ten. They are mostly helpful and responsive.
Read full review of ConnectWise PSA »
Anonymous User
Cyber Security Software Engineer at a tech services company
Their support has been decent, equaling that of Wazuh as they're both in the group chat now.
Read full review of ConnectWise SIEM »
Matt Ellery
Principal Consultant at a consultancy
The solution's technical support is good, and the response is quick. I rate the technical support a seven out of ten....
Read full review of ScreenConnect »
Anonymous User
Managing Director at a tech services company
The technical support has been fantastic.
Read full review of ConnectWise RMM »
Anonymous User
Sage X3 Consultant at a tech services company
I can’t say as I haven’t needed them yet. The service just works.
Read full review of ScreenConnect »
Anonymous User
System Administrator/Engineer
They support us perfectly.
Read full review of ScreenConnect »
Anonymous User
CEO
Technical support is fine.
Read full review of ScreenConnect »
Anonymous User
IT Network Specialist at a educational organization
I have never had to call tech support.
Read full review of ScreenConnect »
Anonymous User
CEO & Senior Automation Administrator at a tech services company
Technical support is really good. They are helpful and responsive.
Read full review of ConnectWise Automate »
Anonymous User
Associate Director NSOC at a computer software company
I have had experience dealing with technical support. In the past, when I needed something, they were very helpful...
Read full review of ConnectWise Automate »
Anonymous User
Senior Instrustor of IT at a computer software company
The technical support was easy. They have been very helpful.
Read full review of ConnectWise PSA »
Anonymous User
IT & Operations at a consumer goods company
N/A.
Read full review of ScreenConnect »
Anonymous User
Sr. IT Solutions Architect at a computer software company
They definitely need better tech support. There's a lot of instances where we are kind of forced to go to them for...
Read full review of ConnectWise PSA »

Review 1 of 30

Kouadio Enock Kouame
Student at a university
The support available for SAP BusinessObjects Business Intelligence Platform is accessible 24 hours and seven days a...
Read full review of SAP BusinessObjects Business Intelligence Platform »
Asim Nilose
COO at a healthcare company
We have been satisfied with the technical support.
Read full review of SAP Business One »
Ramesh Pampana
Manager, SAP Practice at a computer software company
I would rate SAP Data Services for their customer service around eight to nine on a scale of one to ten, as support...
Read full review of SAP Data Services »
Mani Velayudhan
Manager, SAP Basis at a manufacturing company
I have not connected the support from SAP IQ.
Read full review of SAP IQ »
Siddharth Matalia
Senior Technical Specialist at a manufacturing company
I rate the support of the SAP Landscape Transformation Replication Server a seven out of ten.
Read full review of SAP Landscape Transformation Replication Server »
Manjeet Chhabda
Head of Sales - Business Transformation Services at a tech services company
While I haven't needed support frequently, the times I did, the response from the SAP technical team was good. The...
Read full review of SAP S/4HANA Cloud »
SriniDhanaraj
Head of Data at a tech services company
The technical support is good, we have never had a problem with them.
Read full review of SAP Business Warehouse »
FranciscoSantos
Director at a tech services company
I would give an overall rating of nine to technical support.
Read full review of SAP Data Services »
Anonymous User
Head of Finance Enterprise Application
Moving forward, we need to upgrade to the new version, which will provide better support and agility.
Read full review of SAP HANA Enterprise Cloud »
Maheen Mehmood
HR Intern at a energy/utilities company
SAP HCM's technical support was on point. I appreciate that every data we wanted, every help, reconfiguration, or...
Read full review of SAP HCM »
Anonymous User
CEO at a tech services company
We have had occasion to make use of technical support, although its level varies according to the locale of SAP's...
Read full review of SAP HANA »
Anonymous User
Executive Director at a tech services company
The support team is good and offers significant help, but there is room for improvement. There are gaps that require...
Read full review of SAP S/4HANA Cloud »
Usman Saleem
Senior Manager IT Business Systems Architect / SAP Project Manager at a consumer goods company
we don't really deal with technical support very often. They are pretty efficient and they respond on time. So far,...
Read full review of SAP ERP »
YogendraSingh
Head-IT/SAP at a retailer
I have contacted the technical support from SAP HANA and they are providing a complete solution to customers. I have...
Read full review of SAP HANA »
Anonymous User
Programmer / Reports Designer at a printing company
I haven’t used the customer service or technical support options other than searching for documentation on syntax....
Read full review of SAP Crystal Reports »
Anonymous User
SAP HCM/SuccessFactors Consultant at a tech services company
SAP is doing well for support.
Read full review of SAP SuccessFactors »
Shanker Duraibabu
SAP SuccessFactors Center of Excellence at a tech services company
I would give technical support a rating of 7/10.
Read full review of SAP SuccessFactors »
Anonymous User
Assistant Vice President Sourcing at a retailer
Technical support is perfect! I would give them a 100 out of 100.
Read full review of SAP Replication Server »
Anonymous User
SAP BASIS/Technology Lead at a aerospace/defense firm
I haven't used technical support yet. We are a premium customer of SAP. We have a good relationship but Lumira is...
Read full review of SAP Lumira »
NizarAhmad
BI & EIS Manager at a manufacturing company
We have not used a single technical support call for SAP, which is great. As a whole, technical support was good, but...
Read full review of SAP Data Services »
Ivan Avila
Administration and Finance Coordinator at a manufacturing company
Their support has been good. It has been a long time since we had any problem.
Read full review of SAP Business One »
Anonymous User
EAM Executive at a educational organization
There was one issue for which we were in contact with SAP. It was an isolated incident, and their support was okay....
Read full review of SAP ERP »
Porsche D'Oliveira
Specialist SAP Division at a tech services company
Technical support needs improvement.
Read full review of SAP HCM »
Anonymous User
Consultant at a tech vendor
Customer Service: 100% as no manual intervention is required once the solution is implemented. Technical Support: 100%.
Read full review of SAP Data Services »
SEAN Justine
Works
Technical support is good. I would rate them an eight out of ten.
Read full review of SAP S/4HANA Cloud »
Mostafa Ali
BI Lead Consultant at a computer software company
I am satisfied with SAP's technical support team; they provide very good support.
Read full review of SAP Analytics Cloud »
Yashwanth H R
Associate Software Enginner at a educational organization
The quality of support from my experience is good, and I would rate it eight out of ten. It could be better, but it's...
Read full review of SAP BusinessObjects Business Intelligence Platform »
Adebisi Odeyingbo
Director at a media company
The customer service and support are stable enough. I rate them an eight out of ten.
Read full review of SAP NetWeaver »
Chamodr I'M
I'm at a consultancy
Customer support for SAP Crystal Reports is nonexistent.
Read full review of SAP Crystal Reports »
Anonymous User
Team Leader at a comms service provider
We have not used technical support directly. We have a local specialist that we go to. It's easier.
Read full review of SAP BusinessObjects Business Intelligence Platform »

Review 1 of 30

Technical Support

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