Compare CyberArk vs Netwrix

CyberArk

Based on 323 reviews.

Netwrix

Based on 46 reviews.

Overview

CyberArk is an information security company focused on privileged account security. The company's technology is deployed worldwide primarily in the financial services, energy, retail, and healthcare markets. As of September 2014, CyberArk had nearly 1,600 customers, including over 30 of the Fortune 100 and approximately 15% of the Global 2000. In June 2014, CyberArk filed with the Securities and Exchange Commission for an IPO, listing revenues of $66.2 million for 2013.

Information Not Available

Sample Customers

CyberArk Privileged Access Manager

Rockwell Automation

CyberArk Identity

MLB, Citi, Pfizer, SulAmerica, GE Capital, Shiseido

Netwrix Auditor

AT&T, SanDisk, Siemens, Verizon, Electrolux, Allianz, Societe Generale

Netwrix StealthINTERCEPT

Columbia University, Disney, AIG, ANZ, TD Bank, MasterCard, Morgan Stanley, Godiva, NBC Universal, Family Dollar.

Popular Solutions

CyberArk Privileged Access Manager

42 reviews

CyberArk Endpoint Privilege Manager

15 reviews

CyberArk Identity

15 reviews

Netwrix Endpoint Protector

4 reviews

Netwrix Auditor

2 reviews

NNT Log Tracker Enterprise

0 reviews

Top Industries

Financial Services Firm

14%

Computer Software Company

10%

Manufacturing Company

10%

Government

Financial Services Firm

14%

Manufacturing Company

Government

Comms Service Provider

Quotes From Member Reviews

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Most Helpful Reviews

Sumit Chavan
Lead Consultant at a tech vendor
My use case involves users who have admin rights and who do not have admin rights. We control the activities of users...
Read full review of CyberArk Endpoint Privilege Manager »
Atul-Gujar
CyberArk manager at a comms service provider
We are working with CyberArk solutions such as PAM on-premises. We are working with CyberArk Privileged Access...
Read full review of CyberArk Privileged Access Manager »
Hariharan Thangasamy
Cybersecurity Delivery Analyst at a tech vendor
The main use cases for CyberArk Identity help us to strengthen security to protect sensitive data centers and...
Read full review of CyberArk Identity »
Anonymous User
Associate Director at a legal firm
My use cases for CyberArk IGA Powered by Zilla are identity and access management and governance, focusing on...
Read full review of CyberArk IGA Powered by Zilla »
AtulGujar
Works at a comms service provider
I use CyberArk Secure Cloud Access for managing privileged access and maintaining security. My work involves secure...
Read full review of CyberArk Secure Cloud Access »

Review 1 of 5

Sivakumar Mahathevan
Head of Sales and Technical - Malaysia at a tech services company
My customers' usual use cases for this solution are mostly for compliance at this juncture because, in Asia,...
Read full review of Netwrix Endpoint Protector »
RishiPandit
Lead - Technical Services at a tech services company
We use Netwrix Auditor for auditing, log centralizing, centralizing the logs, log management, and for permission...
Read full review of Netwrix Auditor »
Simonas Palevicius
Business Development Manager at a computer software company
Our clients primarily use it for auditing and data classification as they want to know who can access sensitive data,...
Read full review of Netwrix Data Classification »
Jason Peter Stone
Infrastructure Engineer at a logistics company
We use the tool for auditing purposes. We use it to audit specific areas of our business, particularly focusing on...
Read full review of Netwrix StealthINTERCEPT »
Jagganath Tendle
Senior Infra Manager at a tech vendor
I mainly use this solution to meet PCI compliance.
Read full review of NNT Log Tracker Enterprise »

Review 1 of 5

Customer Service

Oluwajuwon Olorunlona
Cyber Security Engineer at a computer software company
Some things need improvement. The solution doesn't provide sufficient support. I contacted them at one point, but it...
Read full review of CyberArk Privileged Access Manager »
Karthik Raja
Co-Founder at a tech services company
It's difficult to get support, especially for issues affecting only one or two users. CyberArk support mainly focuses...
Read full review of CyberArk Endpoint Privilege Manager »
Siva Nagaraju
Certified Ethical Hacker at a consultancy
I haven't contacted their technical support or customer support because I'm working in a L3 role. Mostly my L5 team...
Read full review of CyberArk Certificate Manager »
Atul-Gujar
CyberArk manager at a comms service provider
Regarding technical support from CyberArk, while L2 and L3 teams are effective, L1 support requires improvement due...
Read full review of CyberArk Privileged Access Manager »
Saransh Sondhi
Senior Manager at a consultancy
I have contacted their support a lot of times. The quality of support is okay, but the time frame for replies should...
Read full review of CyberArk Privileged Access Manager »
RaoB
Senior CyberArk architect at a consultancy
Regarding my relationship with the vendor, I am currently a customer. Previously, I was a partner while working in...
Read full review of CyberArk Privileged Access Manager »
Joble John
Vice President - Global Head of Privilege Access Management, Data Services and Certification at a financial services firm
As my company has a partnership with CyberArk, we don't face any challenges with the support part. I rate the...
Read full review of CyberArk Identity »
Shubham Likhankar
Senior Software Engineer at a tech vendor
I'd rate the technical support seven out of ten. I have experience with CyberArk support, where I had some unresolved...
Read full review of CyberArk Privileged Access Manager »
Alex Lozikoff
Business Development Manager at a comms service provider
The customer service and support could be better. The response time could be better.
Read full review of CyberArk Privileged Access Manager »
Anonymous User
Head of Sales Services Department at a comms service provider
I have not seen many technical support requests, but customers are satisfied with this aspect of CyberArk products....
Read full review of CyberArk Endpoint Privilege Manager »
Song Ye
Senior System Engineer at a transportation company
We open the cases. We have made phone calls. We have engaged the professional services and the consulting services to...
Read full review of CyberArk Privileged Access Manager »
Anonymous User
Security Architect at a healthcare company
We have contacted them less frequently as we have become more familiar with the solution. A lot of times now engaging...
Read full review of CyberArk Privileged Access Manager »
Asheesh Sahu
Team Lead at a tech vendor
Sometimes, when I face issues or want to understand some features, or it is difficult to identify activities in our...
Read full review of CyberArk Privileged Access Manager »
Anonymous User
Sr. Technical Consultant at a tech company
Technical support from the vendor is the worst and that is one reason I stopped using CyberArk.
Read full review of CyberArk Privileged Access Manager »
Anonymous User
Iam Engineer at a tech services company
I would give the technical support a 9/10 rating. It has superb technical support for U.S. clients. However, for...
Read full review of CyberArk Privileged Access Manager »
Anonymous User
Security Architect at a financial services firm
We did not need to contact technical support.
Read full review of CyberArk Privileged Access Manager »
Anonymous User
Hyperautomation Architect at a insurance company
I work on the integration side, so I haven't dealt with CyberArk's tech support much. We only called them one time...
Read full review of CyberArk Identity »
Anonymous User
Director Information Security at a insurance company
I evaluate the technical support very highly. Although, the individuals who we worked with were very technical. If...
Read full review of CyberArk Privileged Access Manager »
Anonymous User
Technical Lead at a tech services company
Technical support is quite efficient and they always provide a timely response.
Read full review of CyberArk Privileged Access Manager »
Maarten22
Works at a comms service provider
This has been excellent for me. They always replied quickly, and most of the time the issue was resolved. The only...
Read full review of CyberArk Privileged Access Manager »
Rohan Basu
IT Manager at a tech services company
Technical support for CyberArk Privileged Access Manager is responsive. As for their timelines for completing...
Read full review of CyberArk Privileged Access Manager »
Anonymous User
IT Security Service Specialist at a manufacturing company
I'm not satisfied with technical support. In my previous experience, we were waiting a couple of days for their...
Read full review of CyberArk Endpoint Privilege Manager »
Anonymous User
Core Analyst/ Server Admin at a comms service provider
This is coming from a person who spent two-and-a-half years in customer support, so I do have a certain amount of...
Read full review of CyberArk Privileged Access Manager »
Carlos Augusto C.
Security Engineer at a educational organization
Sometimes, support is not easy because you need to share the company's architecture. Maybe they are on time, but they...
Read full review of CyberArk Privileged Access Manager »
Anonymous User
Head of Data at a comms service provider
I have had to use their customer support and technical support. We are working with the professional services now to...
Read full review of CyberArk Secrets Management »
Mohammed Aslam Imroze
Technical Manager at a security firm
To be completely frank, among my ten clients, a minimum of six express concerns or confusion regarding CyberArk. I'm...
Read full review of CyberArk Identity »
Anonymous User
Threat Protection Architect at a consumer goods company
Very good always reactive. The commercial part was more difficult.
Read full review of CyberArk Privileged Access Manager »
AnantUpadhyay
CEO at a media company
Technical support was fast in its replies and always supportive, helping to resolve any issues efficiently.
Read full review of CyberArk Privileged Access Manager »
Anonymous User
Senior Information Technology Security Specialist at a financial services firm
I have not had any support experience with CyberArk at this point in my journey. I found the CyberArk Impact event to...
Read full review of CyberArk Privileged Access Manager »
Padmanabha Hegde
Manager at a computer software company
On a scale from one to ten, I give a seven for customer service. While support processes have changed, making it more...
Read full review of CyberArk Endpoint Privilege Manager »

Review 1 of 30

Mohammad Amir Hossain
Head of IT Infrastructure at a tech vendor
Their support is very good. We have had very good experiences with them. They have been responsive and they're...
Read full review of Netwrix Endpoint Protector »
Mohamed Tantawy
IT Technical Support Deputy General Manager at a financial services firm
The technical support for Netwrix Auditor is excellent, with a maximum ticket resolution time of around 24 hours. I'm...
Read full review of Netwrix Auditor »
Jason Peter Stone
Infrastructure Engineer at a logistics company
The tool's support has been quite responsive and quick to fix any issues.
Read full review of Netwrix StealthINTERCEPT »
SunnyKumar
Senior IT Engineer at a tech vendor
We typically reach out to customer support when encountering issues, especially when internet access or certain...
Read full review of Netwrix Endpoint Protector »
Dani Bachour
System Administrator at a manufacturing company
Netwrix Auditor's technical support is nice.
Read full review of Netwrix Auditor »
Sivakumar Mahathevan
Head of Sales and Technical - Malaysia at a tech services company
I am satisfied with Endpoint Protector support services. It is exceptional.
Read full review of Netwrix Endpoint Protector »
Mohammad Amir Hossain
Head of IT Infrastructure at a tech vendor
I rate technical support as ten out of ten.
Read full review of Netwrix Endpoint Protector »
Sivakumar Mahathevan
Head of Sales and Technical - Malaysia at a tech services company
I would rate the technical support for Netwrix Endpoint Protector as a nine because we have trained engineers, and I...
Read full review of Netwrix Endpoint Protector »
Naman Verma.
Security Delivery Specialist at a consultancy
The customer service and support were helpful.
Read full review of Netwrix Endpoint Protector »
Jagganath Tendle
Senior Infra Manager at a tech vendor
I contact technical support on a regular business because we have to customize things as per our requirements. They...
Read full review of NNT Log Tracker Enterprise »
Anonymous User
Vice President Operations at a tech services company
We haven't needed to engage tech support.
Read full review of Netwrix Auditor »
Abhinav Varshney
BDM at a construction company
The technical support services are good.
Read full review of Netwrix Endpoint Protector »
Anonymous User
CTO at a aerospace/defense firm
They were excellent. They were very responsive and helpful.
Read full review of Netwrix Endpoint Protector »
Anonymous User
Information Security Manager at a financial services firm
I have never personally been involved with technical support. There was joint deployment with our MSP. There have...
Read full review of Netwrix Endpoint Protector »
Anonymous User
Security Architect at a tech services company
Our experience with their technical support has been better over the last year. Initially it was a little bit shaky,...
Read full review of Netwrix Endpoint Protector »
Anonymous User
IT Manager at a marketing services firm
I have not used technical support often, but every time I have, it was perfect. They have good support and they have...
Read full review of Netwrix Endpoint Protector »
Anonymous User
IT Engineer at a tech services company
Generally, they are very helpful when we escalate an issue. However, the time difference can make some discussions...
Read full review of Netwrix Endpoint Protector »
Anonymous User
Senior Engineer at a insurance company
Their technical support is perfect. They were awesome whenever I had an issue and contacted them.
Read full review of Netwrix Endpoint Protector »
Jagganath Tendle
Senior Infra Manager at a tech vendor
NNT's technical support is sound, but the overall time for resolutions could be improved.
Read full review of NNT Log Tracker Enterprise »
Rene Wenger
Core Facilities & ICT Manager at a energy/utilities company
If we have an issue, their support is great. They come back normally within the same day with either a solution or...
Read full review of Netwrix Endpoint Protector »
Anonymous User
People Operations Manager at a tech services company
For the most part, their technical support has been really responsive and good about setting up time to go over...
Read full review of Netwrix Endpoint Protector »
Alex Alexandre
system administrator at a financial services firm
The technical support is very good and they are responsive.
Read full review of Netwrix Auditor »
Anonymous User
IT Infrastructure Manager at a non-profit
Customer Service: The service we've seen from NNT to date has been extraordinarily good. Technical Support: Technical...
Read full review of NNT Log Tracker Enterprise »
Anonymous User
IT Manager at a tech vendor
Within the past month or two, I have experienced problems and contacted technical support by email. They immediately...
Read full review of Netwrix Endpoint Protector »
Mahesh Chenchalapu
IT Manager of Information Technology Operations Manager at a aerospace/defense firm
The support is excellent. I got responses promptly, just like the vendor stated. If I email or call support, they are...
Read full review of Netwrix Endpoint Protector »
Sanjeev Goyal
Head IT at a tech services company
Whenever we contacted support they would give us a resolution and we would apply it. One issue would get resolved but...
Read full review of Netwrix Endpoint Protector »
Sarang Bhagwat
Senior System Administrator at a computer software company
I never needed to contact the vendor for technical support because we faced very few issues. Most concerns were...
Read full review of Netwrix Endpoint Protector »
Mayur Parmar
IT Specialist
We have been in touch with technical support and our experience has been pretty nice.
Read full review of Netwrix Endpoint Protector »
Ray Grau
Interactive Developer at a marketing services firm
Technical support has been fantastic. They get back to me quickly. They're willing to schedule video conferencing so...
Read full review of Netwrix Endpoint Protector »
Anonymous User
Information Technology Security Engineer at a comms service provider
I would give their support a ten out of ten. I have nothing but good things to say about them. They have good...
Read full review of Netwrix Endpoint Protector »

Review 1 of 30

Technical Support

No Data Available

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