Compare CyberArk vs Netwrix

CyberArk

Based on 301 reviews.

Netwrix

Based on 44 reviews.

Overview

CyberArk is an information security company focused on privileged account security. The company's technology is deployed worldwide primarily in the financial services, energy, retail, and healthcare markets. As of September 2014, CyberArk had nearly 1,600 customers, including over 30 of the Fortune 100 and approximately 15% of the Global 2000. In June 2014, CyberArk filed with the Securities and Exchange Commission for an IPO, listing revenues of $66.2 million for 2013.

Information Not Available

Sample Customers

CyberArk Privileged Access Manager

Rockwell Automation

CyberArk Identity

MLB, Citi, Pfizer, SulAmerica, GE Capital, Shiseido

Netwrix Auditor

AT&T, SanDisk, Siemens, Verizon, Electrolux, Allianz, Societe Generale

Netwrix StealthINTERCEPT

Columbia University, Disney, AIG, ANZ, TD Bank, MasterCard, Morgan Stanley, Godiva, NBC Universal, Family Dollar.

Popular Solutions

CyberArk Privileged Access Manager

56 reviews

CyberArk Endpoint Privilege Manager

19 reviews

CyberArk Identity

12 reviews

Netwrix Endpoint Protector

9 reviews

Netwrix Auditor

1 reviews

NNT Log Tracker Enterprise

0 reviews

Top Industries

Financial Services Firm

14%

Computer Software Company

13%

Educational Organization

13%

Manufacturing Company

Financial Services Firm

14%

Computer Software Company

Government

Manufacturing Company

Quotes From Member Reviews

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Most Helpful Reviews

Sumit Chavan
Lead Consultant at a tech vendor
My use case involves users who have admin rights and who do not have admin rights. We control the activities of users...
Read full review of CyberArk Endpoint Privilege Manager »
Adam Goldstein
Systems Engineer at a insurance company
As the Venafi administrator at my previous organization, which was a payments processor and software company handling...
Read full review of Venafi »
Sean Izor
Senior PAM Consultant at iC Consult GmbH
I started as a CyberArk administrator for a fairly large bank in the US. They are a large global company. They formed...
Read full review of CyberArk Privileged Access Manager »
IsaacHammond
Head of IT at Skutin Solutions
If I have a core banking application platform with users or privileged users accessing that particular environment, I...
Read full review of CyberArk Identity »
Rajat-Jain
Senior Member Of Technical Staff at a energy/utilities company
We own a robotic process automation platform called UiPath. We use CyberArk Secrets Management to bring the...
Read full review of CyberArk Secrets Management »

Review 1 of 5

Sivakumar Mahathevan
Head of Sales and Technical - Malaysia at Halodata
My customers' usual use cases for this solution are mostly for compliance at this juncture because, in Asia,...
Read full review of Netwrix Endpoint Protector »
Simonas Palevicius
Business Development Manager at BAKOTECH
Our clients primarily use it for auditing and data classification as they want to know who can access sensitive data,...
Read full review of Netwrix Data Classification »
Mohamed Tantawy
IT Technical Support Deputy General Manager at a financial services firm
Netwrix Auditor allows me to monitor all admin activities, including user management and privilege access control. It...
Read full review of Netwrix Auditor »
Jason Peter Stone
Infrastructure Engineer at The Malcolm Group Limited
We use the tool for auditing purposes. We use it to audit specific areas of our business, particularly focusing on...
Read full review of Netwrix StealthINTERCEPT »
Jagganath Tendle
Senior Infra Manager at a tech vendor
I mainly use this solution to meet PCI compliance.
Read full review of NNT Log Tracker Enterprise »

Review 1 of 5

Customer Service

Aparna Solanki
Security Consultant at SNSIN
My company has not contacted the product's technical support since our internal team took care of the deployment...
Read full review of CyberArk Endpoint Privilege Manager »
Hrushikesh Karambelkar
Sri Privileged Access Management Architect at Edgile
The technical support is fantastic and quick to respond.
Read full review of CyberArk Privileged Access Manager »
Mammad BNB
Director Of Technical Operations at BNB Security Alliance
I am satisfied with the vendor's support.
Read full review of CyberArk Privileged Access Manager »
Yagya Mishra
Security Managing Consultant at IBM
The technical support from CyberArk is quite impressive. They are responsive and provide detailed information when...
Read full review of CyberArk Privileged Access Manager »
IkeEkweruo
Sr. PAM Consultant at a tech vendor
I rate customer service and support seven out of ten.
Read full review of CyberArk Endpoint Privilege Manager »
Gaurav Gaurav
Architect at a tech services company
Technical support has been excellent overall. We are pleased with their level of service.
Read full review of CyberArk Privileged Access Manager »
Anonymous User
Security Technical Consultant at a tech services company
Technical support is 8/10; level of engagement depends on severity of problem.
Read full review of CyberArk Privileged Access Manager »
Carlos Augusto C.
Security Engineer at ITAM
Sometimes, support is not easy because you need to share the company's architecture. Maybe they are on time, but they...
Read full review of CyberArk Privileged Access Manager »
Anonymous User
Head of Technical Services at a tech services company
Technical support works with customers and partners to resolve issues in a timely way.
Read full review of CyberArk Privileged Access Manager »
Anonymous User
IT Admin at a tech company
The technical support is good.
Read full review of CyberArk Privileged Access Manager »
Anonymous User
Consultant at a financial services firm
I have not contacted technical support. I am not an engineer, I work for the bank and I have implemented this solution.
Read full review of CyberArk Privileged Access Manager »
Anonymous User
Advanced CyberArk Specialist at a tech services company
Customer Service: Customer service is very responsive and they are willing to help you with any deployment decisions,...
Read full review of CyberArk Privileged Access Manager »
Anonymous User
Systems Admin II at a transportation company
For the most part, technical support is very knowledgeable. Sometimes, you get the one person whom you might have to...
Read full review of CyberArk Privileged Access Manager »
Sumit Batabyal
Security Team Lead at a tech services company
They are very helpful for us whenever we have any questions.
Read full review of CyberArk Privileged Access Manager »
Anonymous User
Associate Vice President & Head of Apps Support at a tech services company
The support has been good. Turnaround times have been okay. They have not been immediate, but they do respond in a...
Read full review of CyberArk Privileged Access Manager »
Sathesh-Thangaraju
Technical Support Analyst at Capgemini
Support is available through different models, depending on the license agreement. Dedicated customer support...
Read full review of CyberArk Privileged Access Manager »
Paul Stapleton
Enterprise Architect at a tech services company
Technical support is fine, they are better than what they used to be.
Read full review of CyberArk Endpoint Privilege Manager »
Anonymous User
Global Security Systems Consultant at a insurance company
Venafi's technical support is impressively fast. Inquiries are typically addressed the same day, with most issues,...
Read full review of Venafi »
Ashish Khanal
Identity and Access Management Consultant at a tech services company
Although I was part of business side of the team, and I only had interaction with internal engineering team, I found...
Read full review of CyberArk Privileged Access Manager »
Anonymous User
Director at a tech services company
Our customers contact us for any technical support, but we are able to sort out customer issues to a very large...
Read full review of CyberArk Privileged Access Manager »
Keith Dughi
Network Engineer at CalSTRS
I haven't used them myself, but I've been in the loop. The person driving the project at this point is somebody from...
Read full review of CyberArk Privileged Access Manager »
Th. B.
Senior Cybersecurity Manager at a financial services firm
Their technical support is good, but it can be better. Even if we provide everything required along with the ticket,...
Read full review of CyberArk Privileged Access Manager »
Aniket-Singh
Senior Engineer at a tech vendor
Support-wise, they are the best. I would rate the technical support for CyberArk Privileged Access Manager a nine out...
Read full review of CyberArk Privileged Access Manager »
Shad Smith
Technical Architect at a tech vendor
Support does vary depending on how critical your issue is and if it needs to be elevated to dev support.
Read full review of CyberArk Privileged Access Manager »
Sean Izor
Senior PAM Consultant at iC Consult GmbH
When your client base grows from a few hundred to over three thousand, the number of tech support calls increases...
Read full review of CyberArk Privileged Access Manager »
Anonymous User
Manager at a financial services firm
I have utilized CyberArk technical support for issues and this was very straightforward to work with. The response...
Read full review of CyberArk Privileged Access Manager »
Bruce P
IT Manager at BCBS of MI
CyberArk support is pretty solid.
Read full review of CyberArk Privileged Access Manager »
Ashish Pandey
Delivery Manager at Tech Mahindra Limited
I would rate CyberArk's customer support as a seven out of ten. The rating stems from the fact that sometimes...
Read full review of CyberArk Privileged Access Manager »
Anonymous User
Information Security Engineer at a international affairs institute
The support is always very responsive, accurate, and complete in their solutions. I've always had a personal contact...
Read full review of CyberArk Privileged Access Manager »
Anonymous User
Security Lead at a insurance company
CyberArk support isn't the worst, but it's certainly not the best. I'd give it a six out of 10. They were responsive....
Read full review of CyberArk Privileged Access Manager »

Review 1 of 30

Sivakumar Mahathevan
Head of Sales and Technical - Malaysia at Halodata
I am satisfied with Endpoint Protector support services. It is exceptional.
Read full review of Netwrix Endpoint Protector »
Mohamed Tantawy
IT Technical Support Deputy General Manager at a financial services firm
The technical support for Netwrix Auditor is excellent, with a maximum ticket resolution time of around 24 hours. I'm...
Read full review of Netwrix Auditor »
Mohammad Amir Hossain
Head of IT Infrastructure at a tech vendor
Their support is very good. We have had very good experiences with them. They have been responsive and they're...
Read full review of Netwrix Endpoint Protector »
Mohammad Amir Hossain
Head of IT Infrastructure at a tech vendor
I rate technical support as ten out of ten.
Read full review of Netwrix Endpoint Protector »
Simonas Palevicius
Business Development Manager at BAKOTECH
The quality of support ultimately depends on the distributor. As for its direct support, it's generally good, but it...
Read full review of Netwrix Data Classification »
Dani Bachour
System Administrator at Hariss International
Netwrix Auditor's technical support is nice.
Read full review of Netwrix Auditor »
Sivakumar Mahathevan
Head of Sales and Technical - Malaysia at Halodata
I would rate the technical support for Netwrix Endpoint Protector as a nine because we have trained engineers, and I...
Read full review of Netwrix Endpoint Protector »
Jason Peter Stone
Infrastructure Engineer at The Malcolm Group Limited
The tool's support has been quite responsive and quick to fix any issues.
Read full review of Netwrix StealthINTERCEPT »
Alex Alexandre
system administrator at INSIGHT CREDIT UNION
The technical support is very good and they are responsive.
Read full review of Netwrix Auditor »
Anonymous User
Vice President Operations at a tech services company
We haven't needed to engage tech support.
Read full review of Netwrix Auditor »
Anonymous User
People Operations Manager at a tech services company
For the most part, their technical support has been really responsive and good about setting up time to go over...
Read full review of Netwrix Endpoint Protector »
Sanjeev Goyal
Head IT at Trantor
Whenever we contacted support they would give us a resolution and we would apply it. One issue would get resolved but...
Read full review of Netwrix Endpoint Protector »
Darshil Sanghvi
Consultant at a tech services company
There are areas where CoSoSys supports more than other vendors do. For example, they offer support for Windows, Mac,...
Read full review of Netwrix Endpoint Protector »
Anonymous User
CTO at a aerospace/defense firm
They were excellent. They were very responsive and helpful.
Read full review of Netwrix Endpoint Protector »
Anonymous User
Information Security Manager at a financial services firm
I have never personally been involved with technical support. There was joint deployment with our MSP. There have...
Read full review of Netwrix Endpoint Protector »
Anonymous User
IT Engineer at a tech services company
Generally, they are very helpful when we escalate an issue. However, the time difference can make some discussions...
Read full review of Netwrix Endpoint Protector »
Abhinav Varshney
BDM at Hercules Infotech Pvt Ltd
The technical support services are good.
Read full review of Netwrix Endpoint Protector »
Anonymous User
Senior Engineer at GIG kuwait
Their technical support is perfect. They were awesome whenever I had an issue and contacted them.
Read full review of Netwrix Endpoint Protector »
Jagganath Tendle
Senior Infra Manager at a tech vendor
NNT's technical support is sound, but the overall time for resolutions could be improved.
Read full review of NNT Log Tracker Enterprise »
Alex Alexandre
system administrator at INSIGHT CREDIT UNION
One of the areas where there is room for improvement is support. It takes time for them to respond. They need to...
Read full review of Netwrix Endpoint Protector »
Rene Wenger
Core Facilities & ICT Manager at MJB International LLC/ Al Masaood John Brown LLC
If we have an issue, their support is great. They come back normally within the same day with either a solution or...
Read full review of Netwrix Endpoint Protector »
Anonymous User
IT Manager at a marketing services firm
I have not used technical support often, but every time I have, it was perfect. They have good support and they have...
Read full review of Netwrix Endpoint Protector »
Ray Grau
Interactive Developer at Customer Communications Group, Inc.
Technical support has been fantastic. They get back to me quickly. They're willing to schedule video conferencing so...
Read full review of Netwrix Endpoint Protector »
Anonymous User
IT Infrastructure Manager at a non-profit
Customer Service: The service we've seen from NNT to date has been extraordinarily good. Technical Support: Technical...
Read full review of NNT Log Tracker Enterprise »
Anonymous User
Security Architect at a tech services company
Our experience with their technical support has been better over the last year. Initially it was a little bit shaky,...
Read full review of Netwrix Endpoint Protector »
Jagganath Tendle
Senior Infra Manager at a tech vendor
I contact technical support on a regular business because we have to customize things as per our requirements. They...
Read full review of NNT Log Tracker Enterprise »
Anonymous User
IT Manager at a tech vendor
Within the past month or two, I have experienced problems and contacted technical support by email. They immediately...
Read full review of Netwrix Endpoint Protector »
Mahesh Chenchalapu
IT Manager of Information Technology Operations Manager at astrafaelcomsys.com
The support is excellent. I got responses promptly, just like the vendor stated. If I email or call support, they are...
Read full review of Netwrix Endpoint Protector »
Shyami Lakshika
Associate Engineer - Network & Security at Connex Information Technologies
I have contacted the support once and the experience was good, I was satisfied.
Read full review of Change Tracker Gen7 R2 »
Anonymous User
Information Technology Security Engineer at a comms service provider
I would give their support a ten out of ten. I have nothing but good things to say about them. They have good...
Read full review of Netwrix Endpoint Protector »

Review 1 of 30

Technical Support

No Data Available

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