Compare CyberArk vs Securonix Solutions

CyberArk

Based on 342 reviews.

Securonix Solutions

Based on 39 reviews.

Overview

CyberArk is an information security company focused on privileged account security. The company's technology is deployed worldwide primarily in the financial services, energy, retail, and healthcare markets. As of September 2014, CyberArk had nearly 1,600 customers, including over 30 of the Fortune 100 and approximately 15% of the Global 2000. In June 2014, CyberArk filed with the Securities and Exchange Commission for an IPO, listing revenues of $66.2 million for 2013.

Information Not Available

Sample Customers

CyberArk Identity

MLB, Citi, Pfizer, SulAmerica, GE Capital, Shiseido

Securonix UEBA

Pfizer, McKesson, BNY Mellon, New York Life

Popular Solutions

CyberArk Privileged Access Manager

41 reviews

CyberArk Endpoint Privilege Manager

10 reviews

CyberArk Identity

12 reviews

Securonix Next-Gen SIEM

8 reviews

Securonix UEBA

1 reviews

Top Industries

Financial Services Firm

13%

Manufacturing Company

10%

Computer Software Company

Comms Service Provider

10%

Manufacturing Company

10%

Computer Software Company

Construction Company

Quotes From Member Reviews

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Most Helpful Reviews

Pavan Ingaleshwar
Soc Analyst at ISECURION
My main use cases for CyberArk IGA Powered by Zilla include access governance, access reviews, identifying excessive...
Read full review of CyberArk IGA Powered by Zilla »
Atul-Gujar
CyberArk manager at a comms service provider
We are working with CyberArk solutions such as PAM on-premises. We are working with CyberArk Privileged Access...
Read full review of CyberArk Privileged Access Manager »
Hariharan Thangasamy
Cybersecurity Delivery Analyst at Accenture
The main use cases for CyberArk Identity help us to strengthen security to protect sensitive data centers and...
Read full review of CyberArk Identity »
Manojkumar Reddy
Associate Technology Consultant at a tech vendor
CyberArk Secure Cloud Access is our primary solution for access identity management across different cloud platforms...
Read full review of CyberArk Secure Cloud Access »
Diego Rivera
Commercial and Technical Professional Manager at Evolution Technologies Group
I work in the financial industry, currently providing services for Banco Colombia, one of the most important banks in...
Read full review of CyberArk Endpoint Privilege Manager »

Review 1 of 5

Anonymous User
Assistant VP, Idm Compliance at a financial services firm
We have actually used our company, which is a large one, and we are using multiple Securonix Next-Gen SIEM...
Read full review of Securonix Next-Gen SIEM »
Yoganantham Theerthagiri
Regional Channel Manager at i2sBusiness Solutions
My primary use case for Securonix UEBA is user threat notification and user behavior analysis.
Read full review of Securonix UEBA »

Review 1 of 2

Customer Service

Oluwajuwon Olorunlona
Cyber Security Engineer at eprocessconsulting
I've contacted CyberArk Endpoint Privilege Manager technical support, and I'd rate support as seven out of ten....
Read full review of CyberArk Endpoint Privilege Manager »
Sumit Chavan
Lead Consultant at a tech vendor
I would rate their customer service as eight out of ten. Over the past six to seven months, support has been...
Read full review of CyberArk Endpoint Privilege Manager »
Mohammed-Talukdar
Lead Cyber Security Architect at a tech services company
The technical support is good.
Read full review of CyberArk Identity »
reviewer907214
Director, CyberSecurity at ASHBURN CONSULTING LLC
Support has been a mixed bag. First-level support has been extremely time-consuming to get to an escalation resource...
Read full review of CyberArk Privileged Access Manager »
Fabio Facchinetti
Solution Achitect at Var Group SpA
I don’t deal directly with customer support, but I've heard good things from my colleagues who do. They usually...
Read full review of CyberArk Endpoint Privilege Manager »
Mohamed Fouad
Cybersecurity Team Leader at EMAK For Computer Manufacturing (ECM)
CyberArk customer support is professional. We contacted them on only one case and resolved it in time. Based on our...
Read full review of CyberArk Privileged Access Manager »
Korneliusz Lis
CyberSecurity Service Support Specialist at Integrity Partners
Sometimes it is hard to understand the capabilities, limitations, etc. They try to help with that.
Read full review of CyberArk Privileged Access Manager »
Anonymous User
Senior Security Manager at SMU
I have not used technical support.
Read full review of CyberArk Privileged Access Manager »
Anonymous User
Senior Executive Information Security at a manufacturing company
I rate technical support 9/10, very good.
Read full review of CyberArk Privileged Access Manager »
Anonymous User
Owner at a tech consulting company
It can take time before you get a solution. Frequently, we have already solved it ourselves. CyberArk is re-arranging...
Read full review of CyberArk Privileged Access Manager »
Isaac-Hammond
Head Of IT at NetPulse Limited
For the technical support of CyberArk, I rate them nine out of ten. While my experience from a partner perspective...
Read full review of CyberArk IGA Powered by Zilla »
Anonymous User
Solution Engineer at a comms service provider
We worked directly with Certificate Manager professional support, and our experience was excellent. Their technical...
Read full review of CyberArk Certificate Manager »
Anonymous User
IT Security Architect at a comms service provider
Customer support has been very helpful and responsive. My customer success manager facilitated many calls with...
Read full review of CyberArk Privileged Access Manager »
Eli Galindo
Data Security Analyst II at a financial services firm
The technical support is good at communicating. I learned a lot yesterday about how to figure out a support case...
Read full review of CyberArk Privileged Access Manager »
Anonymous User
Information Security Engineer II at a healthcare company
Customer support for this product still needs some improvement.
Read full review of CyberArk Privileged Access Manager »
Anonymous User
Technical consultant at a healthcare company
Technical support is good but the problem is when we are using the application side. The support people have a...
Read full review of CyberArk Privileged Access Manager »
Anonymous User
Security Architect at a financial services firm
We did not need to contact technical support.
Read full review of CyberArk Privileged Access Manager »
Anonymous User
Works at a consumer goods company
I don't handle that kind of interaction, but my engineer does. Sometimes it requires escalation, but I have not heard...
Read full review of CyberArk Privileged Access Manager »
Song Ye
Senior System Engineer at a transportation company
We open the cases. We have made phone calls. We have engaged the professional services and the consulting services to...
Read full review of CyberArk Privileged Access Manager »
Anonymous User
Information Security Advisor at a insurance company
CyberArk technical support is top notch. They provide ticketing and immediate escalation of issues, as well as direct...
Read full review of CyberArk Privileged Access Manager »
Jack Gammon
Security Analyst at a financial services firm
The technical support is great. They are very responsive.
Read full review of CyberArk Privileged Access Manager »
Anonymous User
Technical Lead IMSS at a computer software company
The tech support is amazing. If you have any issues that you need help with, the CyberArk support team reaches out...
Read full review of CyberArk Privileged Access Manager »
Theo Hughes
Cyber Security Engineer at a insurance company
A couple of years ago, I contacted the technical support for something small and a patch fixed it. I'd rate the...
Read full review of CyberArk Certificate Manager »
Padmanabha Hegde
Manager at a computer software company
On a scale from one to ten, I give a seven for customer service. While support processes have changed, making it more...
Read full review of CyberArk Endpoint Privilege Manager »
Anonymous User
Presales Engineer at a computer software company
I contacted them more when I started to work with this solution. I still contact them but not so much. I would rate...
Read full review of CyberArk Privileged Access Manager »
Anonymous User
Senior Consultant (CyberArk) at a financial services firm
Technical support is excellent; one of the most knowledgeable and well-trained support staff.
Read full review of CyberArk Privileged Access Manager »
Anonymous User
IT Security Architect at a comms service provider
CyberArk's support team is knowledgeable and helpful, consistently responding on time. If the assigned support person...
Read full review of CyberArk Secrets Management »
Anonymous User
Principal entity management engineer at a retailer
Technical support is pretty responsive and knowledgeable. We do get the right person.
Read full review of CyberArk Privileged Access Manager »
Rodney Dapilmoto
Systems Admin Analyst 3 at CPS Energy
CyberArk could use some improvement in their level of customer service. Sometimes, it can take more than a day before...
Read full review of CyberArk Privileged Access Manager »
Anonymous User
Pre-sales Engineer at StarLink - Trusted Security Advisor
The technical support is good, there are no issues. They know what to do when you call them, they are competent....
Read full review of CyberArk Privileged Access Manager »

Review 1 of 30

NELSON COIMBRA DA SILVA
Cyber Security Sales Engineer Manager at a comms service provider
Since I work in the sales team, I didn't need technical support. My role is mainly focused on discussing and selling...
Read full review of Securonix Next-Gen SIEM »
Ibrahim Albalawi
SOC Leader at a tech consulting company
Most of the time, their support is very good, but sometimes, we had to escalate the issues. Sometimes, we opened a...
Read full review of Securonix Next-Gen SIEM »
Mohammed Nadeem Rais
Lead - Cyber Security at NMC Healthcare
Securonix is generally regarded for its strong customer service and support, which is a critical factor in ensuring...
Read full review of Securonix Next-Gen SIEM »
Sudhakaran Krishnan
Consultant at LTI - Larsen & Toubro Infotech
The technical support is fine. I would rate them as eight out of 10.
Read full review of Securonix Next-Gen SIEM »
Andres Fuentes
SOC Analyst at ComWare S.A
I would rate their support at 8.5 to nine out of 10. Sometimes it has taken a little while because the investigation...
Read full review of Securonix Next-Gen SIEM »
Pavan Lingam
Cyber Security - Consultant at LTI - Larsen & Toubro Infotech
I rate the technical support a nine out of ten. They're friendly. Whenever we have a P1 issue, we write an email and...
Read full review of Securonix Next-Gen SIEM »
Sebastian Velazquez
Cyber Intelligence Supervisor at a tech services company
Support is an area for improvement because it takes a little time for them to attend to tickets. And regarding more...
Read full review of Securonix Next-Gen SIEM »
Kris Nawani
Co-Founder/Director at Bangkok MSP Company Limited
I haven't contacted the technical support since we have a strong in-house team.
Read full review of Securonix Next-Gen SIEM »
Rafael-Barrios
Cybersecurity SE at a tech vendor
I have had to call support three or four times, and I would rate them a ten out of ten.
Read full review of Securonix Next-Gen SIEM »
Anonymous User
Security Specialist at a tech vendor
We are not raising any questions with customer service or support.
Read full review of Securonix Next-Gen SIEM »
Mohamad Ammar
Services Sales Consultant at Alpha
Technical support for Securonix is good. I rate the technical support an eight out of ten. I don't give a ten out of...
Read full review of Securonix Next-Gen SIEM »
Anonymous User
Lead Security Engineer at a tech services company
I deal with their tech support on an almost daily basis. I would give it a 6 out of 10.
Read full review of Securonix UEBA »
Amit Chopra
CEO/Executive Director at Iconic Engines
We work with a lot of vendors and a lot of companies, but the support that we have gotten from Securonix, from their...
Read full review of Securonix Next-Gen SIEM »
Yoganantham Theerthagiri
Regional Channel Manager at i2sBusiness Solutions
The support system is not very good as of now. They have a local support team based here and in India.
Read full review of Securonix UEBA »
Anonymous User
Assistant VP, Idm Compliance at a financial services firm
For technical support, I can rate it as seven. They also have the same issues other vendors are facing. They are good...
Read full review of Securonix Next-Gen SIEM »
GarySingh
Cyber Security Team Lead at Avalara
In the initial setup itself we needed to dive deep into this. We had some deep technical questions and we were lucky...
Read full review of Securonix Next-Gen SIEM »
Anonymous User
Lead Security Engineer at a tech services company
Six months ago, if someone asked me about the support, I would say, "Not good." Now, the support is pretty effective....
Read full review of Securonix Next-Gen SIEM »
Yi Liu
Principal Member of Technical Staff at AT&T
On a scale of one to ten, I'll give Securonix tech support a ten. They're extremely knowledgeable, they're able to...
Read full review of Securonix UEBA »
Anonymous User
VP International Business and Alliances at a tech services company
They excel in response times and quick reactions when there's an actual threat. We work with a particular team which...
Read full review of Securonix Next-Gen SIEM »
Edward Ruprecht
Lead Cyber Security Engineer at a insurance company
Their technical support has been pretty helpful. We have a lot of direct contacts with some of the higher-level...
Read full review of Securonix Next-Gen SIEM »
Anonymous User
Cyber Security Analyst at a retailer
Their support was pretty good. We didn't have any issues there. They were pretty fast. Anytime we had downtime or any...
Read full review of Securonix Next-Gen SIEM »
Anonymous User
Works
The technical support from Securonix is good. If I raise a ticket, it initially goes to the L1 team, but the next...
Read full review of Securonix Next-Gen SIEM »
Anonymous User
Leader - Investigations, Insider Threat at a tech services company
Technical support is excellent.
Read full review of Securonix Next-Gen SIEM »
Francesco Andre Castro Montoya
Security Developer at a tech consulting company
We have had some slightly delayed response times from technical support, but it is nothing out of the ordinary.
Read full review of Securonix Next-Gen SIEM »
Anonymous User
Executive Vice President,Global Head at a tech vendor
As platinum partners, we have excellent technical support. We have had no issues.
Read full review of Securonix UEBA »
Anonymous User
Regional Director, Customer Success (GTM Solutions & Services) at a tech services company
Technical support is terrible. they are very bad. They are not helpful or responsive, and we were quite disappointed...
Read full review of Securonix Next-Gen SIEM »
Anonymous User
SVP Insider Threat at a financial services firm
Technical support is fairly good. I meet with them on a weekly basis. I give them any concerns, issues, use-case...
Read full review of Securonix Next-Gen SIEM »
Yoganantham Theerthagiri
Regional Channel Manager at i2sBusiness Solutions
I find customer service to be very good.
Read full review of Securonix Next-Gen SIEM »
Greg Stewart
Director of Intellectual Property Protection at a pharma/biotech company
I would give them a ten out of ten on technical support. In the past, we did have some issues with their technical...
Read full review of Securonix Next-Gen SIEM »
Bavan Balakrishnan
Senior SOC Developer at XVE Security
Customer support is rated around seven to eight out of ten. The support system requires creating support requests,...
Read full review of Securonix Next-Gen SIEM »

Review 1 of 30

Technical Support

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