Compare CyberArk vs Securonix Solutions

CyberArk

Based on 336 reviews.

Securonix Solutions

Based on 39 reviews.

Overview

CyberArk is an information security company focused on privileged account security. The company's technology is deployed worldwide primarily in the financial services, energy, retail, and healthcare markets. As of September 2014, CyberArk had nearly 1,600 customers, including over 30 of the Fortune 100 and approximately 15% of the Global 2000. In June 2014, CyberArk filed with the Securities and Exchange Commission for an IPO, listing revenues of $66.2 million for 2013.

Information Not Available

Sample Customers

CyberArk Identity

MLB, Citi, Pfizer, SulAmerica, GE Capital, Shiseido

Securonix UEBA

Pfizer, McKesson, BNY Mellon, New York Life

Popular Solutions

CyberArk Privileged Access Manager

42 reviews

CyberArk Endpoint Privilege Manager

13 reviews

CyberArk Identity

12 reviews

Securonix Next-Gen SIEM

8 reviews

Securonix UEBA

1 reviews

Top Industries

Financial Services Firm

13%

Manufacturing Company

10%

Computer Software Company

10%

Comms Service Provider

Manufacturing Company

10%

Computer Software Company

10%

Comms Service Provider

Financial Services Firm

Quotes From Member Reviews

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Most Helpful Reviews

Atul-Gujar
CyberArk manager at a comms service provider
We are working with CyberArk solutions such as PAM on-premises. We are working with CyberArk Privileged Access...
Read full review of CyberArk Privileged Access Manager »
Hariharan Thangasamy
Cybersecurity Delivery Analyst at Accenture
The main use cases for CyberArk Identity help us to strengthen security to protect sensitive data centers and...
Read full review of CyberArk Identity »
Manojkumar Reddy
Associate Technology Consultant at a tech vendor
CyberArk Secure Cloud Access is our primary solution for access identity management across different cloud platforms...
Read full review of CyberArk Secure Cloud Access »
Padmanabha Hegde
Manager at a computer software company
For privileges itself, I, as a Windows administrator, can connect to a laptop or desktop, and I need multi-factor...
Read full review of CyberArk Endpoint Privilege Manager »
Anonymous User
Associate Director at a legal firm
My use cases for CyberArk IGA Powered by Zilla are identity and access management and governance, focusing on...
Read full review of CyberArk IGA Powered by Zilla »

Review 1 of 5

Anonymous User
Assistant VP, Idm Compliance at a financial services firm
We have actually used our company, which is a large one, and we are using multiple Securonix Next-Gen SIEM...
Read full review of Securonix Next-Gen SIEM »
Yoganantham Theerthagiri
Regional Channel Manager at i2sBusiness Solutions
My primary use case for Securonix UEBA is user threat notification and user behavior analysis.
Read full review of Securonix UEBA »

Review 1 of 2

Customer Service

Gary Jolley
PAM Architect at GCA
Technical support is awesome! CyberArk has excellent technical support. They may not be timely. They're not quick,...
Read full review of CyberArk Privileged Access Manager »
Julio Montero
Access Management Analyst at Telefónica
I have contacted technical support. We used their help with virtual machines that CyberArk gives. I had one machine...
Read full review of CyberArk Identity »
Anson Mani
Cyber Security Consultant at a financial services firm
I have contacted the technical support for the solution. I rate the technical support a nine out of ten.
Read full review of CyberArk Endpoint Privilege Manager »
Alex Lozikoff
Business Development Manager at Softprom by ERC
The customer service and support could be better. The response time could be better.
Read full review of CyberArk Privileged Access Manager »
Hariharan Thangasamy
Cybersecurity Delivery Analyst at Accenture
My experience with technical support has been very good. When I reached out to them, I received prompt responses and...
Read full review of CyberArk Identity »
Volodymir Kolisnyk
Security specialist at Kavitech
Customer support takes too much time to provide some response. When you open some cases, sometimes it takes one or...
Read full review of CyberArk Privileged Access Manager »
RiaanDu Preez
Senior Cyber Security Specialist Architect at a tech consulting company
I would rate technical support from CyberArk a nine out of ten; there's always space for improvement.
Read full review of CyberArk Identity »
Anish R
Digital Architect - IAM at a manufacturing company
We do get a lot of support from them. We have taken professional services also in my previous engagement, where we...
Read full review of CyberArk Endpoint Privilege Manager »
Anonymous User
Iam Engineer at a tech services company
I would give the technical support a 9/10 rating. It has superb technical support for U.S. clients. However, for...
Read full review of CyberArk Privileged Access Manager »
Sack Pephirom
Senior Security Engineer at a financial services firm
For what I was using technical support for, they were really knowledgeable. They were able to resolve the issues that...
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Anonymous User
Manager Engineering at a comms service provider
We are satisfied with the technical support.
Read full review of CyberArk Privileged Access Manager »
Anonymous User
Threat Protection Architect at a consumer goods company
Very good always reactive. The commercial part was more difficult.
Read full review of CyberArk Privileged Access Manager »
Anonymous User
Assistant System Engineer at a consultancy
The support from Certificate Manager needs improvement. I would rate the technical support a seven out of ten.
Read full review of CyberArk Certificate Manager »
Jack Gammon
Security Analyst at a financial services firm
The technical support is great. They are very responsive.
Read full review of CyberArk Privileged Access Manager »
Anonymous User
Chief Catalyst at a tech services company
Technical support is excellent. We haven't faced many issues, of course. The best part is the platform is pretty easy...
Read full review of C3M Cloud Control [EOL] »
Anonymous User
Consultant at a tech company
Their support is good. It is split up into different areas (technical, implementation, etc.) and I always have a...
Read full review of CyberArk Privileged Access Manager »
Anonymous User
Security Technical Consultant at a tech services company
Technical support is 8/10; level of engagement depends on severity of problem.
Read full review of CyberArk Privileged Access Manager »
Anonymous User
Senior Leader at a financial services firm
The support from CyberArk Enterprise Password Vault is good. I rate the support from CyberArk Enterprise Password...
Read full review of CyberArk Privileged Access Manager »
Tanmay Kaushal
Cyber Security Consultant at a tech services company
Customer Service: CyberArk support is one of the best support I have ever seen. I worked on multiple tools and had a...
Read full review of CyberArk Privileged Access Manager »
Anonymous User
Senior Security Consultant at a computer software company
CyberArk has a solid community. It's easy to get support and feedback from the forums. However, it can be difficult...
Read full review of CyberArk Privileged Access Manager »
Anonymous User
IT Cyber Security Lead at a mining and metals company
CyberArk's support is excellent, providing personalized assistance through a dedicated local account manager and...
Read full review of CyberArk Privileged Access Manager »
Anonymous User
Security Architect at a healthcare company
We have contacted them less frequently as we have become more familiar with the solution. A lot of times now engaging...
Read full review of CyberArk Privileged Access Manager »
Stephen Brittain
Security Analyst at a insurance company
The technical support does a good job. Sometimes, it takes you a little bit to get to the right person. As they grow,...
Read full review of CyberArk Privileged Access Manager »
Anonymous User
Works at a consumer goods company
I don't handle that kind of interaction, but my engineer does. Sometimes it requires escalation, but I have not heard...
Read full review of CyberArk Privileged Access Manager »
Anonymous User
Information Security Advisor at a insurance company
CyberArk technical support is top notch. They provide ticketing and immediate escalation of issues, as well as direct...
Read full review of CyberArk Privileged Access Manager »
Anonymous User
Presales Engineer at a tech services company
The technical support for this solution is very good. If I was to rate it on a scale of one to five, I would give it...
Read full review of CyberArk Privileged Access Manager »
Anonymous User
Presales Engineer at a computer software company
I contacted them more when I started to work with this solution. I still contact them but not so much. I would rate...
Read full review of CyberArk Privileged Access Manager »
Anonymous User
Global Security Systems Consultant at a insurance company
Certificate Manager's technical support is impressively fast. Inquiries are typically addressed the same day, with...
Read full review of CyberArk Certificate Manager »
Anonymous User
Technical Lead at a tech services company
Technical support is quite efficient and they always provide a timely response.
Read full review of CyberArk Privileged Access Manager »
Padmanabha Hegde
Manager at a computer software company
The technical support is quite good, but we have had issues with logs filling up and not always getting accurate...
Read full review of CyberArk Endpoint Privilege Manager »

Review 1 of 30

NELSON COIMBRA DA SILVA
Cyber Security Sales Engineer Manager at a comms service provider
Since I work in the sales team, I didn't need technical support. My role is mainly focused on discussing and selling...
Read full review of Securonix Next-Gen SIEM »
Rafael-Barrios
Cybersecurity SE at a tech vendor
I have had to call support three or four times, and I would rate them a ten out of ten.
Read full review of Securonix Next-Gen SIEM »
Sudhakaran Krishnan
Consultant at LTI - Larsen & Toubro Infotech
The technical support is fine. I would rate them as eight out of 10.
Read full review of Securonix Next-Gen SIEM »
Sebastian Velazquez
Cyber Intelligence Supervisor at a tech services company
Support is an area for improvement because it takes a little time for them to attend to tickets. And regarding more...
Read full review of Securonix Next-Gen SIEM »
Andres Fuentes
SOC Analyst at ComWare S.A
I would rate their support at 8.5 to nine out of 10. Sometimes it has taken a little while because the investigation...
Read full review of Securonix Next-Gen SIEM »
Kris Nawani
Co-Founder/Director at Bangkok MSP Company Limited
I haven't contacted the technical support since we have a strong in-house team.
Read full review of Securonix Next-Gen SIEM »
Pavan Lingam
Cyber Security - Consultant at LTI - Larsen & Toubro Infotech
I rate the technical support a nine out of ten. They're friendly. Whenever we have a P1 issue, we write an email and...
Read full review of Securonix Next-Gen SIEM »
Ibrahim Albalawi
SOC Leader at a tech consulting company
Most of the time, their support is very good, but sometimes, we had to escalate the issues. Sometimes, we opened a...
Read full review of Securonix Next-Gen SIEM »
Mohammed Nadeem Rais
Lead - Cyber Security at NMC Healthcare
Securonix is generally regarded for its strong customer service and support, which is a critical factor in ensuring...
Read full review of Securonix Next-Gen SIEM »
Yoganantham Theerthagiri
Regional Channel Manager at i2sBusiness Solutions
The support system is not very good as of now. They have a local support team based here and in India.
Read full review of Securonix UEBA »
Greg Stewart
Director of Intellectual Property Protection at a pharma/biotech company
I would give them a ten out of ten on technical support. In the past, we did have some issues with their technical...
Read full review of Securonix Next-Gen SIEM »
Edward Ruprecht
Lead Cyber Security Engineer at a insurance company
Their technical support has been pretty helpful. We have a lot of direct contacts with some of the higher-level...
Read full review of Securonix Next-Gen SIEM »
Sanjay-Kulkarni
Manager Security Operation Center at a tech services company
The technical support is okay.
Read full review of Securonix Next-Gen SIEM »
Yi Liu
Principal Member of Technical Staff at AT&T
On a scale of one to ten, I'll give Securonix tech support a ten. They're extremely knowledgeable, they're able to...
Read full review of Securonix UEBA »
GarySingh
Cyber Security Team Lead at Avalara
In the initial setup itself we needed to dive deep into this. We had some deep technical questions and we were lucky...
Read full review of Securonix Next-Gen SIEM »
Ishika Garg
Senior Security Consultant at LTI - Larsen & Toubro Infotech
Their support has improved it a lot, They do support us or they do reply to us, but they need to be very fast. They...
Read full review of Securonix Next-Gen SIEM »
Bavan Balakrishnan
Senior SOC Developer at XVE Security
Customer support is rated around seven to eight out of ten. The support system requires creating support requests,...
Read full review of Securonix Next-Gen SIEM »
Anonymous User
Security Specialist at a tech vendor
We are not raising any questions with customer service or support.
Read full review of Securonix Next-Gen SIEM »
Anonymous User
Lead Security Engineer at a tech services company
I deal with their tech support on an almost daily basis. I would give it a 6 out of 10.
Read full review of Securonix UEBA »
Anonymous User
SVP Insider Threat at a financial services firm
Technical support is fairly good. I meet with them on a weekly basis. I give them any concerns, issues, use-case...
Read full review of Securonix Next-Gen SIEM »
Amit Chopra
CEO/Executive Director at Iconic Engines
We work with a lot of vendors and a lot of companies, but the support that we have gotten from Securonix, from their...
Read full review of Securonix Next-Gen SIEM »
Anonymous User
Regional Director, Customer Success (GTM Solutions & Services) at a tech services company
Technical support is terrible. they are very bad. They are not helpful or responsive, and we were quite disappointed...
Read full review of Securonix Next-Gen SIEM »
Mohamad Ammar
Services Sales Consultant at Alpha
Technical support for Securonix is good. I rate the technical support an eight out of ten. I don't give a ten out of...
Read full review of Securonix Next-Gen SIEM »
Anonymous User
Leader - Investigations, Insider Threat at a tech services company
Technical support is excellent.
Read full review of Securonix Next-Gen SIEM »
Anonymous User
Works
The technical support from Securonix is good. If I raise a ticket, it initially goes to the L1 team, but the next...
Read full review of Securonix Next-Gen SIEM »
Francesco Andre Castro Montoya
Security Developer at a tech consulting company
We have had some slightly delayed response times from technical support, but it is nothing out of the ordinary.
Read full review of Securonix Next-Gen SIEM »
Yoganantham Theerthagiri
Regional Channel Manager at i2sBusiness Solutions
I find customer service to be very good.
Read full review of Securonix Next-Gen SIEM »
Jeanpierre Soto Salvatierra
Head of Cybersecurity at a tech services company
The support is excellent. At the service level, they attend to us quickly. We have a post-sale person who follows up...
Read full review of Securonix Next-Gen SIEM »
Anonymous User
VP International Business and Alliances at a tech services company
They excel in response times and quick reactions when there's an actual threat. We work with a particular team which...
Read full review of Securonix Next-Gen SIEM »
Anonymous User
Lead Security Engineer at a tech services company
Six months ago, if someone asked me about the support, I would say, "Not good." Now, the support is pretty effective....
Read full review of Securonix Next-Gen SIEM »

Review 1 of 30

Technical Support

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