Compare Delinea vs TrendAI

Delinea

Based on 68 reviews.

TrendAI

Based on 619 reviews.

Overview

Information Not Available

Trend Micro Inc. is a global security software company founded in Los Angeles, California with global headquarters in Tokyo, Japan, and regional headquarters in Asia, Europe and the Americas. The company develops security software for servers, cloud computing environments, and small business. Its cloud and virtualization security products provide cloud security for customers of VMware, The company was founded in 1988 in Los Angeles by Steve Chang, his wife, Jenny Chang, and her sister, Eva Chen The company was established with proceeds from Steve Chang's previous sale of a copy protection dongle to a United States-based Rainbow Technologies.

Sample Customers

Popular Solutions

Delinea Secret Server

9 reviews

Delinea Privileged Access Service

3 reviews

Delinea Authentication Service

1 reviews

Trend Vision One Endpoint Security

15 reviews

TrendAI Vision One

59 reviews

Trend Micro Deep Security

19 reviews

Top Industries

Computer Software Company

10%

Manufacturing Company

10%

Financial Services Firm

10%

Government

Computer Software Company

13%

Manufacturing Company

Financial Services Firm

Comms Service Provider

Quotes From Member Reviews

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Most Helpful Reviews

Reena Bhardwaj
Senior Quality Analyst at a retailer
My main use cases for Delinea Secret Server revolve around implementing it for our Privileged Access Management,...
Read full review of Delinea Secret Server »
Francesco Panacea
Senior Consultant at a consultancy
I use the product to secure the system administrators' access to the crown jewels of the customer.
Read full review of Delinea Authentication Service »
Francesco Panacea
Senior Consultant at a consultancy
I typically use Delinea Privileged Access Service within my IT infrastructure management for consulting, to secure...
Read full review of Delinea Privileged Access Service »

Review 1 of 3

SemihDalkıran
Cyber Security Senior Technical Consultant at a consultancy
A few use cases for TrendAI Vision One include end user installation by my company distributor company. We sell Trend...
Read full review of TrendAI Vision One »
AsadAli
SOC Team Lead at a security firm
My experience is with Trend Micro technologies. I have worked on Trend Micro Email Security and can discuss the email...
Read full review of Trend Micro Email Security »
SyedRaza1
Group CIO at a non-tech company
My major use case for mobile security is to secure mobile communication.
Read full review of Trend Micro Mobile Security »
Anonymous User
Information Technology Service Desk Manager at a tech vendor
My main use case for Trend Micro Deep Security is its best feature, virtual patching, which allows us to secure our...
Read full review of Trend Micro Deep Security »
Anonymous User
Senior IT Security Engineer at a financial services firm
My usual use cases for Trend Micro Deep Discovery are focused on Deep Discovery Email Inspector, which is...
Read full review of Trend Micro Deep Discovery »

Review 1 of 5

Customer Service

ChrisMorrison
Technical Engineer at a tech services company
Their technical support is very good. If you run into problems with the deployment, for example, then they will help...
Read full review of Delinea Privileged Access Service »
NajibulIslam
Technical Account Manager (Information Security) at a security firm
The support provided thus far has been satisfactory. For straightforward problems, we are capable of resolving them...
Read full review of Delinea Privileged Access Service »
Jared Ochieng
Information Technology Security Specialist at a computer software company
Since I'm speaking as a system security engineer, most of the time we're able to solve any problems the customers...
Read full review of Delinea Secret Server »
ChrisMorrison
Technical Engineer at a tech services company
The technical support team has helped us with a lot of situation and are great.
Read full review of Delinea Privileged Access Service »
Reena Bhardwaj
Senior Quality Analyst at a retailer
I have contacted Delinea support for an issue where Secret Server logs off when the IP address is not secure, and I...
Read full review of Delinea Secret Server »
Fernando Gonzalez Perez
Identity and Access Management Specialist at a computer software company
I rate customer service and support a zero out of ten. We reached out to them to solve an issue, and they hung up on us.
Read full review of Delinea Secret Server »
Siva Jp
Chief Architect - Cloud Xperienz Platform - CIS Technology Office at a tech vendor
The support team must be more mature. When we log a ticket for some issue, by the time the support personnel resolve...
Read full review of Delinea Privileged Access Service »
Avinash Gopu.
Associate VP and Cyber Security Specialist at a financial services firm
Delinea's technical support was excellent. They responded to our tickets on the same day and provided access to their...
Read full review of Delinea Secret Server »
Vera Ruivivar
IT Security Risk and Compliance Manager at a outsourcing company
We have had no problems with the support team. They get back to us within the agreed timeframe.
Read full review of Delinea Privileged Access Service »
NajibulIslam
Technical Account Manager (Information Security) at a security firm
While support is good, sometimes the documentation, especially for newer features, is not. That can be a challenge....
Read full review of Delinea Secret Server »
Meo Ist
Senior Product Manager and Technology Consultant at a computer software company
I rate Delinea support 10 out of 10. It's good, but I don't need it often. Sometimes I need help with configuration....
Read full review of Delinea Secret Server »
Himanshu Pandey
Lead Consultant at a tech vendor
Delinea has very good support, rating them an eight or nine out of ten. Compared to other tools, their support is...
Read full review of Delinea Privileged Access Service »
Francesco Panacea
Senior Consultant at a consultancy
My thoughts about support of Delinea in general are that they are so so.
Read full review of Delinea Privileged Access Service »
Gantavya Sharma
Server Projects and Operations Administrator at a comms service provider
I rate customer service and support as six out of ten.
Read full review of Delinea Secret Server »
Anonymous User
Systems Administrator at a tech services company
Customer Service: Customer service is 10/10. Technical Support: Technical support is 10/10.
Read full review of Delinea Secret Server »
Anonymous User
Enterprise Architect - Information Security at a transportation company
The technical support is quite good. When I was implementing this solution, they were able to assist me and did a...
Read full review of Delinea Privileged Access Service »
IrmaShattuck
Program Manager at a recruiting/HR firm
We have had dealings with technical support, but have not encountered any problems with them. They helped walk us...
Read full review of Delinea Secret Server »
Anonymous User
DevOps Lead at a computer software company
I do not have any experience with technical support because I am not the person managing the product. We do have an...
Read full review of Delinea Secret Server »
Anonymous User
Principal Solutions Architect at a computer software company
Technical support is okay. I've dealt with bad tech support services on other solutions, however, in the case of this...
Read full review of Delinea Secret Server »
Anonymous User
Product Security Engineer
I have only used technical support once and it wasn't bad. It was slower than I wanted, but I don't think it was bad.
Read full review of Delinea Secret Server »
Siddiq Mohiuddin Mohammed
Team Lead, System Infrastructure at a manufacturing company
The solution's technical support is good.
Read full review of Delinea Secret Server »
Sharkrit Impat
Head of Platform Engineering at a computer software company
They are pretty good when it comes to basic support. If you have questions or concerns beyond the basic support you...
Read full review of Delinea Secret Server »
Anonymous User
Manager at a consultancy
We haven't used technical support.
Read full review of Delinea Secret Server »
FabioPericoli
Director / Engineer at a tech services company
Technical support is fine but as I said, it could be a little more friendly.
Read full review of Delinea Secret Server »
Anonymous User
Threat Protection Architect at a consumer goods company
Technical support helps us regularly. We have not had any big issues, so overall, no problems.
Read full review of Delinea Secret Server »
Anonymous User
Security Operations at a tech company
Customer Service: Customer service is excellent. Customer relations and tech support have both been quick to respond...
Read full review of Delinea Secret Server »
Peter Rajic
Technology Infrastructure Senior Analyst at a educational organization
I have not contacted technical support. We had our representative involved, and he brought in a technical person to...
Read full review of Delinea Secret Server »
Anonymous User
Director at a tech services company
Their technical support is all right. Some of the open-source stuff isn't supported properly, but generally, it is...
Read full review of Delinea Secret Server »
Taras Dubrova
BDM at a tech services company
The tool's product support is nice.
Read full review of Delinea Secret Server »
Mustafizur-Rahman
Senior Cyber Security Engineer at a tech services company
I would rate customer service and support from Delinea at four out of ten. When I faced issues integrating custom...
Read full review of Delinea Secret Server »

Review 1 of 30

Hany Magdy
Enterprise Solutions Consultant at a tech services company
I've never used technical support. I cannot speak to how helpful or responsive they would be.
Read full review of Trend Micro Web Security »
Vikas Ingle
Infrastructure and Security Lead at a program development consultancy
We have contacted technical support several times. Technical support is good.
Read full review of Trend Vision One Endpoint Security »
GANESAN K
Senior Technical Engineer at a security firm
Two factors are important: the time to give the first response and the technical ability of the engineers. I heard...
Read full review of TrendAI Vision One »
Infosc Ann
Information Security Specialist at a government
I rate Trend Micro support 9 out of 10. We have contacted them many times. They provide immediate answers and...
Read full review of Trend Vision One Endpoint Security »
Nadeem Syed
CEO at a tech services company
Overall, the solution's technical support is pretty good. The solution has a 3-tier system, where one is partner...
Read full review of Trend Micro Deep Discovery »
John Trembly
Technical Specialist at a educational organization
I have the enterprise version, so I can usually talk to someone in the Philippines even during after-hours. I only do...
Read full review of Trend Vision One Endpoint Security »
Bharat Shrestha
Systems Architect at a construction company
That's the area of struggle. There is room for improvement here.
Read full review of Trend Micro TippingPoint Threat Protection System »
Assistantmgr67
Assistance Manager, ICT Communication at a energy/utilities company
I rate the technical support a ten out of ten.
Read full review of Trend Micro Smart Protection »
Jasneet Singh
Cloud Security Engineer at a retailer
The customer support experience has been fantastic. They are fairly technical. What I like is that they are very...
Read full review of TrendAI Vision One »
NaveedUddin
Head of IT at a energy/utilities company
I would rate their technical support between seven and eight. The main issue is the time difference, which can cause...
Read full review of Trend Micro Worry-Free Services Suites »
Sabbir Rubayat
Sr. Manager (Technology) at a tech services company
Even Trend Micro ScanMail support staff are not familiar with this product. Their support is getting worse day by...
Read full review of Trend Micro ScanMail »
Vikas Saxena
Information Technology Manager at a manufacturing company
I am satisfied with their support. I would rate their support a nine out of ten.
Read full review of Trend Vision One Endpoint Security »
Udhayakumar Murugan
Information Technology Administrator at a tech services company
I rate customer service at nine out of ten.
Read full review of Trend Micro Worry-Free Services Suites »
Varsha Malla
Assistant Manager at a consultancy
I would rate customer service as 4 out of 10.
Read full review of TrendAI Vision One »
Abhishek Jain.
Principal Consultant at a educational organization
I haven't had any issues with technical support.
Read full review of Trend Vision One Endpoint Security »
Matthew White
Production DBA at a financial services firm
Customer service team are fantastic and help provide timely resolution to issues and questions
Read full review of Trend Micro Deep Security »
Nandotjitouwa Kavimaka
Network Administrator at a university
The Trend Micro technical team was highly responsive and provided good support.
Read full review of Trend Micro Email Security »
Desmond Peh
Information Technology Security Manager at a manufacturing company
Support is okay. They could be more responsive and could provide more communication channels.
Read full review of TrendAI Vision One »
Jeevan Kumar
Technical Manager at a tech services company
We have contacted technical support, and they are very good.
Read full review of Trend Micro Deep Security »
Anonymous User
CBO at a security firm
There is a local team, and they're responsive. I would rate them 4 out of 5.
Read full review of Trend Micro Email Security »
Ramesh Elayarajendiradoss
Endpoint Solutions Support at a consumer goods company
Trend Micro provides the best support. Whenever I raise a ticket, whether critical or high priority, their team...
Read full review of Trend Micro Deep Security »
Anonymous User
Senior Cloud Management Administrator at a comms service provider
The technical support services are excellent in terms of response time and quality.
Read full review of Trend Micro InterScan Messaging Security »
Anonymous User
Security Specialist at a transportation company
We have Service One, which includes three-year support. It is 24/7/365 support and they are quite good.
Read full review of TrendAI Vision One »
Sergey Apostolov
Network Security Engineer at a tech services company
We have our own global distributor, a local provider, and they have some technical personnel that covers the lower...
Read full review of Trend Vision One Endpoint Security »
Anonymous User
General Manager at a tech services company
There will always be problems to fix, but once it's stable, it's stable. For the first three months, there is always...
Read full review of Trend Vision One Endpoint Security »
Nagendran Ponnan
DGM-IT at a construction company
Tech support should be faster.
Read full review of Trend Micro Smart Protection »
Dharmendrasinh Rajput
VP at a construction company
The technical support services could be better. They don’t have enough team members to support queries. They take a...
Read full review of Trend Micro Integrated Data Loss Prevention »
Anonymous User
Cybersecurity Technician at a healthcare company
I rate Trend Micro support eight out of 10. The quality varies depending on the technician. All of them are...
Read full review of Trend Vision One Endpoint Security »
Enayat Galsulkar
Senior Information Security Consultant at a comms service provider
We have not had any issues with Trend Micro but we've never raised any case with them. It's very rare that we would...
Read full review of Trend Micro Endpoint Encryption »
nulluser
Works
The customer support is very good.
Read full review of Trend Micro Deep Security »

Review 1 of 30

Technical Support

No Data Available

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