Compare Dell Technologies vs Freshworks

Dell Technologies

Based on 2000 reviews.

Freshworks

Based on 87 reviews.

Latest Research

Buyer's Guide

Freshservice vs. ServiceNow

January 2026

ServiceNow vs. Freshservice

Updated: January 2026

Sample Customers

Freshservice

Sinclair Broadcast Group, Western Carriers, Judson University, Golf Canada, Travix, Proxama, Paymentez, Ready Auto Transport

Popular Solutions

Dell PowerEdge R-Series

151 reviews

13 reviews

122 reviews

13 reviews

12 reviews

2 reviews

Top Industries

Computer Software Company

12%

Manufacturing Company

10%

Financial Services Firm

Government

Manufacturing Company

University

Computer Software Company

Educational Organization

Quotes From Member Reviews

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Most Helpful Reviews

Branko Cirovic
Storage Engineer at a outsourcing company
Dell PowerProtect Data Domain's main use case is backup, integrating with Veeam, NetWorker, and other backup...
Read full review of Dell PowerProtect Data Domain »
Gouranga Maiti
Sr. Project Manager IT at a manufacturing company
My usual use cases for Dell PowerMax require high throughputs, so I need computing power in addition to IOPS, which...
Read full review of Dell PowerMax »
Anonymous User
Supply Chain and Procurement Specialist at a tech services company
We use several versions of Dell PowerEdge R-Series. Most of the servers we currently use are the R350s. R370s are not...
Read full review of Dell PowerEdge R-Series »
Anonymous User
Vmware Windows Senior Engineer at a manufacturing company
My role in using or managing Dell PowerStore is that of a system engineer. The size of my company is approximately...
Read full review of Dell PowerStore »
Bill Engelmeyer
Systems Engineer at a aerospace/defense firm
Our use case with Dell PowerScale (Isilon) is that we do large data storage for that platform. That's probably the...
Read full review of Dell PowerScale (Isilon) »

Review 1 of 5

Gauri Thakur
Director, Portfolio Projects at a computer software company
My team has had SCSM experience because we moved the entire workflow of SCSM into ServiceNow, but it was part of...
Read full review of Freshdesk »
Raja Farrar
IT Service Delivery Manager at a tech services company
My main use case for Freshservice is for IT support, ITSM management, and asset management. For instance, I use...
Read full review of Freshservice »
Poornima Kumari
Interviewee at a healthcare company
I was trained in the use of Freshteam over the course of one month as part of an internship at the company I've been...
Read full review of Freshteam »

Review 1 of 3

Customer Service

Lysias Albert Singbo
Senior Systems Engineer at a financial services firm
Dell NetWorkers’ technical support services need improvement.
Read full review of Dell NetWorker »
Leo Pascubillo
Solutions Engineer at a comms service provider
Technical support is good since they support us 24/7. I rate the technical support an eight to nine out of ten.
Read full review of Dell PowerEdge C- Series »
Storemgr67
Storage Manager at a financial services firm
Nine out of 10.
Read full review of Dell PowerProtect Data Domain »
Pavaredh Poungkeaw
Product Manager at a university
We create tickets for support. We are using the Dell portal and if we have any problem with VMware or hardware, we...
Read full review of VxRail »
Gouranga Maiti
Sr. Project Manager IT at a manufacturing company
Technical support is mission-critical support type, and we are getting very prompt support. Although we had HP...
Read full review of Dell PowerEdge C- Series »
Hamed Mohamed
Adv. Service Manager at a tech services company
I've contacted technical support, They are fine. They are helpful and responsive.
Read full review of Dell PowerStore »
Niraj Shah
Founder Owner at a wholesaler/distributor
Technical support is very good. They offer round-the-clock technical support, and we have many other resources...
Read full review of Dell PowerEdge C- Series »
Varunraj PTK
Senior System Engineer at a computer software company
I would rate the technical support for Dell PowerStore as eight on a scale from one to ten. I have contacted support...
Read full review of Dell PowerStore »
PAUL WAMBULWA
System Engineer at a tech services company
Delays in feedback and scheduling can affect interactions, but generally, support provides good solutions once...
Read full review of Dell PowerProtect Data Manager »
Vaidyanathan Swaminathan
Co-Founder at a outsourcing company
The support is horrible. There are bugs in the solution that have not been fixed yet. The vendor said they would fix...
Read full review of Dell RecoverPoint »
RafaelGamaluis
Architect Engineer, IT INFRASTRUCTURES Project Manager at a recreational facilities/services company
I rate customer service nine out of ten. The support is technically very good. Sometimes, they take a long time to...
Read full review of DD Boost »
Mario Castillo
Jefe de IT at a non-profit
The solution is not that easy to use, but Dell's support is great.
Read full review of Dell Data Protection Advisor »
Aqib Butt
Enterprise Solution Manager at a tech services company
Dell’s support team is highly responsive, especially under ProSupport Plus or Mission Critical SLAs. Cases are...
Read full review of Dell PowerFlex »
Saikat Chakraborty
General Manager at a tech services company
We have been dealing with them for some time and we are happy with the product. There's no issue from that perspective.
Read full review of Dell PowerFlex »
Anonymous User
Senior Systems Engineer at a non-profit
We've had great support from the Dell EMC team. I would rate their Copilot support the best that we have seen in the...
Read full review of Dell SC Series »
Anonymous User
Associate Director, Health Information Technologies at a university
Dell's support is fantastic. We've never really had any problems with them. I would rate them an eight out of ten.
Read full review of Dell PowerEdge R-Series »
Anonymous User
General Manager at a tech services company
We haven't needed much support due to our capable in-house team, but improving documentation would be beneficial.
Read full review of Moogsoft »
Absar Khan
Backup Administrator at a financial services firm
The technical support from EMC is quite good.
Read full review of Dell Avamar »
Anonymous User
IT-Systems Administrator at a manufacturing company
Most times, we take care of things on our own. Usually, when there is something that needs to be fixed or replaced,...
Read full review of Dell PowerEdge R-Series »
Mohammed Farooqui
Platform and Backup Support Senior Manager at a financial services firm
I would rate the technical support for this solution a seven out of ten. Since the start of COVID, there is a...
Read full review of Dell PowerEdge R-Series »
Anonymous User
Director, Marketing & Sales at a tech services company
The solution's technical support team is good, knowledgeable, and quick. On a scale from one to ten, where one is bad...
Read full review of Dell PowerScale (Isilon) »
Anonymous User
Senior Infrastructure Engineer at a retailer
The technical support is excellent, and they consistently possess extensive knowledge about the products.
Read full review of Dell PowerEdge R-Series »
Anonymous User
Head of Professional Solutions at a tech services company
Dell support is fine. It's on an expert level. They are well aware of all the technical to-do's with the product....
Read full review of VxRail »
Andrius Paplauskas
Group Team Lead, Enterprise Solutions at a consultancy
The benefit of using Dell PowerStore is that we have comprehensive and excellent support from Dell. While we haven't...
Read full review of Dell PowerStore »
OlegIremashvili
Senior System Engineer at a tech services company
We haven't had any issues in which we needed to contact their technical support.
Read full review of CloudArray [EOL] »
Anonymous User
Pre-sales specialist at a computer software company
Technical support for this product is very good.
Read full review of Dell AppSync »
Anonymous User
Principal Consultant at a tech services company
The technical support from Dell was very good.
Read full review of VxRail »
Anonymous User
Senior Solutions Architect at a tech vendor
Other people from my team interact with the technical support team at Dell. I have not heard anything negative so it...
Read full review of Dell XC Appliance »
Anonymous User
Senior Engineer, Disaster Recovery at a financial services firm
Their technical support is excellent. We've never had any problem dealing with Avamar in terms of technical support....
Read full review of Dell Avamar »
EMANUEL CORDEIRO
IT Manager at a consumer goods company
I have not been in contact with technical support.
Read full review of VxRail »

Review 1 of 30

ElvisHenriquez
Senior Services Manager at a retailer
The support is great.
Read full review of Freshservice »
Amit Lavi
VP Customer Success at a tech vendor
The technical support from Freshdesk is great, they are responsive.
Read full review of Freshdesk »
ElvisHenriquez
Senior Services Manager at a retailer
Technical support is excellent. It's one of the best support providers I've ever worked with.
Read full review of Freshdesk »
Ehwsf Duhsf
Senior Executive ICT at a financial services firm
For maintenance and support, we have a dedicated team. In case we require support, it is assigned to someone who is...
Read full review of Freshdesk »
Salman Naeem
Assistant Manager at a tech vendor
The customer service and support are very friendly and respond fast. Overall, it is good.
Read full review of Freshdesk »
Leandro-Coelho
Engenheiro de pré-vendas at a consumer goods company
The technical support for this solution is good. We receive support from our distributor called Tech Data Synnex. I...
Read full review of Freshsales »
SujayRao
Senior Manager, Customer Value & Innovation at a financial services firm
Technical support for Freshdesk is rated at eight point five out of ten. While support is generally helpful, there...
Read full review of Freshdesk »
David Seinsche
Freshdesk/Zendesk Consultant at a retailer
You can talk to the support easily - just send an email - and they're very fast in helping you and offering solutions...
Read full review of Freshdesk »
Anonymous User
Lecturer at a university
Customer Service: 8/10 Technical Support: 8/10
Read full review of Freshdesk »
Anonymous User
Sr. Manager, Tmt Business Consulting (Focused On B2 B Tech Product Cos.) at a security firm
Freshsales' technical support is really good. I want to verify that the support team knew we were doing a POC for...
Read full review of Freshsales »
Line WillumsenSolem
Development Manager at a computer software company
I haven’t contacted technical support myself, but I've heard that it is good.
Read full review of Freshdesk »
MilafZaid
Customer Service Manager
I've been in touch with technical support in the past. I'm not exactly satisfied with their level of support. It's...
Read full review of Freshdesk »
Anonymous User
IT & Operations Manager at a financial services firm
Their technical support could be improved. There have been times where we have been bounced around for simple issues....
Read full review of Freshservice »
Harshit Pahuja
Operations Manager at a healthcare company
Customer Service: 8/10 Technical Support: 8/10
Read full review of Freshdesk »
Anonymous User
Director of IT at a wholesaler/distributor
They were decent. I was CC'd on a couple of emails when we were setting it up initially. There was some stuff about...
Read full review of Freshdesk »
Anonymous User
Mobile Developer at a tech services company
8/10 - since they are always active and take actions if possible.
Read full review of Freshdesk »
Anonymous User
Senior Helpdesk at a non-profit
That would actually be another area they can improve because I feel like the ability to go in and contact support is...
Read full review of Freshservice »
Anonymous User
Security Engineer (SOC) at a tech services company
Freshservice's customer support is responsive and helpful. When we have questions about configuring AWS-related...
Read full review of Freshservice »
Anonymous User
Director Of Technology Services at a comms service provider
We did reach out to technical support in the past. Their response time and knowledgeability could be improved.
Read full review of Freshservice »
Anonymous User
Operations Manager at a retailer
When it comes to setting new help desks and integrating these with different companies' emails, etc. It may be tricky...
Read full review of Freshdesk »
Raja Farrar
IT Service Delivery Manager at a tech services company
I have seen a favorable return on investment resulting from Freshservice. Time savings are evident with MTTR reduced...
Read full review of Freshservice »
Anonymous User
Head of IT Services at a financial services firm
Technical support is good. I give them 7/10.
Read full review of Freshservice »
Anonymous User
Senior Technical Analyst at a computer software company
I've only reached out to Freshdesk support a few times, and they've always been responsive and helpful.
Read full review of Freshdesk »
Anonymous User
IT & Operations Manager at a financial services firm
I've had some problems with Freshservice's technical support. They often drag out cases by continually passing them...
Read full review of Freshservice »
Anonymous User
Business Systems Analyst at a transportation company
We literally have weekly meetings with them, and for the last two years, we've had some hit-and-miss experiences. The...
Read full review of Freshservice »
Srini Konakanchi
Vice President at a computer software company
The technical capabilities of the support team are good. However, they rely heavily on their partners to fill their...
Read full review of Freshdesk »
Cesar Quiroz
CIO at a manufacturing company
Technical support has been very good. Their response times are very fast - faster than other competitors. We haven't...
Read full review of Freshservice »
Rajkumar Reghu Varma
Infrastructure Architect -Application Dynamics at a tech services company
Once you log into an instance, there is always chat support available. You can also email them. they are very easy to...
Read full review of Freshservice »
Yudhi Nr
Business Development Manager at a non-tech company
I would the customer support an eight out of ten as they respond to our queries quickly.
Read full review of Freshsales »
Emmanuel Manios
Lead Enterprise Support Technician at a retailer
I've only used them a couple of times. However, in every case that they've helped me out with, they've been very...
Read full review of Freshservice »

Review 1 of 30

Technical Support

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