Compare Dell Technologies vs Freshworks

Dell Technologies

Based on 2001 reviews.

Freshworks

Based on 87 reviews.

Latest Research

Buyer's Guide

Freshservice vs. ServiceNow

January 2026

ServiceNow vs. Freshservice

Updated: January 2026

Sample Customers

Freshservice

Sinclair Broadcast Group, Western Carriers, Judson University, Golf Canada, Travix, Proxama, Paymentez, Ready Auto Transport

Popular Solutions

Dell PowerEdge R-Series

149 reviews

13 reviews

122 reviews

12 reviews

12 reviews

2 reviews

Top Industries

Computer Software Company

12%

Manufacturing Company

10%

Financial Services Firm

Government

Manufacturing Company

University

Educational Organization

Computer Software Company

Quotes From Member Reviews

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Most Helpful Reviews

Branko Cirovic
Storage Engineer at a outsourcing company
Dell PowerProtect Data Domain's main use case is backup, integrating with Veeam, NetWorker, and other backup...
Read full review of Dell PowerProtect Data Domain »
Gouranga Maiti
Sr. Project Manager IT at a manufacturing company
My usual use cases for Dell PowerMax require high throughputs, so I need computing power in addition to IOPS, which...
Read full review of Dell PowerMax »
Anonymous User
Supply Chain and Procurement Specialist at a tech services company
We use several versions of Dell PowerEdge R-Series. Most of the servers we currently use are the R350s. R370s are not...
Read full review of Dell PowerEdge R-Series »
Anonymous User
Vmware Windows Senior Engineer at a manufacturing company
My role in using or managing Dell PowerStore is that of a system engineer. The size of my company is approximately...
Read full review of Dell PowerStore »
Bill Engelmeyer
Systems Engineer at a aerospace/defense firm
Our use case with Dell PowerScale (Isilon) is that we do large data storage for that platform. That's probably the...
Read full review of Dell PowerScale (Isilon) »

Review 1 of 5

Gauri Thakur
Director, Portfolio Projects at a computer software company
My team has had SCSM experience because we moved the entire workflow of SCSM into ServiceNow, but it was part of...
Read full review of Freshdesk »
Raja Farrar
IT Service Delivery Manager at a tech services company
My main use case for Freshservice is for IT support, ITSM management, and asset management. For instance, I use...
Read full review of Freshservice »
Poornima Kumari
Interviewee at a healthcare company
I was trained in the use of Freshteam over the course of one month as part of an internship at the company I've been...
Read full review of Freshteam »

Review 1 of 3

Customer Service

Amarjit Rathee
Associate Vice President at a tech services company
The support is excellent. The remote team is proactive.
Read full review of Dell ObjectScale »
SunilNarayanan
Sr.EMC Storage Specialist at a energy/utilities company
The support for this solution is really good. I always use the chat medium because it is easy to open a ticket and...
Read full review of VxRail »
Mohammad Jundiah
Solutions Architect at a tech services company
I use CloudIQ, now called AIOps, which is a very good predictability tool and AI anomaly detection that is free when...
Read full review of Dell PowerStore »
Nick Hamilton
Enterprise IT Architect at a computer software company
Technical support is good.
Read full review of Dell PowerPath »
Ayodeji Oyewole
Managing Director at a transportation company
Customer service used to be good. Currently, I'm unsure of its quality, and I would rate it around five out of ten.
Read full review of Dell Avamar »
DenisBrodsky
Director Of IT at a tech vendor
The customer service and technical support are exceptional, with fast response times and prompt solution delivery. I...
Read full review of Dell PowerEdge R-Series »
Saikat Chakraborty
General Manager at a tech services company
We are generally satisfied with the customer support.
Read full review of Dell PowerFlex »
MD-MONIRUZZAMAN
Assistant Vice President at a financial services firm
The support from the local partner was good, and we required minimal support from Dell. The administration of the...
Read full review of Dell XtremIO »
Matt Hunter
Systems Engineer & Manager at a retailer
I may have used the customer service or support for Dell PowerEdge Rack Servers maybe nine years ago. I honestly...
Read full review of Dell PowerEdge R-Series »
Anonymous User
Infrastructure Systems Team Lead at a manufacturing company
Technical support can be quite problematic and difficult to resolve issues.
Read full review of Dell XtremIO »
rrukhaiyar573
Technical Manager at a recreational facilities/services company
When you have Dell support, you can be assured that you will receive comprehensive assistance. However, while...
Read full review of Dell XtremIO »
Mohamed Zein
Datacenter TeamLeader at a tech vendor
I have found the technical support very good.
Read full review of Dell PowerFlex »
Anonymous User
Principle Technology Services Engineer at a manufacturing company
The solution’s technical support is pretty decent.
Read full review of Dell PowerStore »
Letarik Terefe
Information Technology Division Director at a insurance company
We didn't need to contact the support since we didn't face any issues after deployment.
Read full review of Dell XtremIO »
Abhishek Mangal
Automation Consultant at a computer software company
I have not contacted technical support because, as consultants, we are not hands-on, and haven't had any reason to...
Read full review of Moogsoft »
Amjed Antari
Pre-Sales Manager at a tech services company
Technical support rates at a seven out of ten, primarily due to response time rather than knowledge. Issues arise...
Read full review of Dell PowerStore »
Shamal Chalil
Senior Technical Consultant at a computer software company
The technical support is good.
Read full review of Dell vSAN Ready Nodes »
Anonymous User
Vendor Account Manager at a comms service provider
The technical support for this solution is good.
Read full review of Dell PowerEdge R-Series »
Tooritsemoshe Ojei
Server System Manager
I rate customer service and support an eight out of ten.
Read full review of Dell PowerEdge VRTX [EOL] »
Anonymous User
Principal at a tech services company
I haven't used the technical support.
Read full review of VxRail »
Anonymous User
Network Engineer at a educational organization
Customer Service: EMC customer service has always been spot on. Any issues we have are dealt with right away....
Read full review of VNX [EOL] »
Anonymous User
Data Center Team Lead at a comms service provider
I do not have any direct contact with technical support because I am not doing the product delivery. If the...
Read full review of VxRail »
Shiraz Ahmed
Founder & CEO at a tech services company
I haven't had to contact support as of yet.
Read full review of Dell Avamar »
Marcos Palmiro
Infrastructure and Capacity Architecture Specialist at a comms service provider
It's very good. They do proactive monitoring, and if something goes wrong, they come and solve the issue without us...
Read full review of Dell VMAX All Flash »
Anonymous User
Senior Implementation Engineer at a tech company
I would give technical support a rating of 7/10, given recent issues that arose. During the merger process with Dell,...
Read full review of Dell Unity XT »
Ahmed Kamel
Sr. Storage Systems Engineer at a pharma/biotech company
The support is very good. They respond very quickly when we have issues and the responses are good. However, the...
Read full review of Dell PowerMax »
Chong Teck Soo
Managing Director at a comms service provider
Dell's support is responsive.
Read full review of Dell Unity XT »
David Hammink
System Administrator at a construction company
Whenever a disk had a problem, EMC was right on top of it. In some instances, they called me before I even knew what...
Read full review of CLARiiON CX4 series [EOL] »
Jimmy Herrera
Subgerente De Planificación E Implementación TI at a financial services firm
I have worked with the customer service and support for Dell PowerStore, and I have had good experiences with...
Read full review of Dell PowerStore »
Anonymous User
Data center Manager at a financial services firm
Their technical support can be improved because, sometimes, when you report an issue, it takes a while for them to...
Read full review of Dell VxBlock System »

Review 1 of 30

Dedy Mulyadi
General Manager - Head of IT and Security at a comms service provider
Support is quite good.
Read full review of Freshservice »
Curtis Braun
Principal Consultant at a consultancy
They're not very good at technical support.
Read full review of Freshservice »
JoseQuintero1
Senior Services Manager at a tech services company
Their technical support five years ago was quite fast, but that speed has been decreasing over time due to the growth...
Read full review of Freshsales »
Amit Lavi
VP Customer Success at a tech vendor
The technical support from Freshdesk is great, they are responsive.
Read full review of Freshdesk »
Mark Freemantle
Head of PMO at a comms service provider
I didn't have a direct connection to Freshservice's support itself. I used to go to our local support. Our IT help...
Read full review of Freshservice »
GeorgeMartin
Director and Owner at a tech services company
I've contacted customer support on multiple occasions and there are two main considerations; response time, and...
Read full review of Freshservice »
SujayRao
Senior Manager, Customer Value & Innovation at a financial services firm
Technical support for Freshdesk is rated at eight point five out of ten. While support is generally helpful, there...
Read full review of Freshdesk »
Leandro-Coelho
Engenheiro de pré-vendas at a consumer goods company
The technical support for this solution is good. We receive support from our distributor called Tech Data Synnex. I...
Read full review of Freshsales »
JoseQuintero1
Senior Services Manager at a tech services company
Covid took a toll on the support we have received from the Freshworks team with most of their support teams based in...
Read full review of Freshteam »
Parth Sudra
Solutions Architect at a outsourcing company
My experience with the customer support team of Freshdesk rates five out of 10. They are not too supportive, but I...
Read full review of Freshdesk »
Bharanidharan K
NOC SOC ANALYST
The support team is really good. While taking a data report for one month, the real-time data and metrics it shows...
Read full review of Freshdesk »
Alexey Timchenko
Senior Vice President Information Technology at a comms service provider
I have used the vendor's tech support, and they are very responsive, with room for improvement. Occasionally, dealing...
Read full review of Freshdesk »
Yudhi Nr
Business Development Manager at a non-tech company
I would the customer support an eight out of ten as they respond to our queries quickly.
Read full review of Freshsales »
Paulo Roberto Vieira Mendes
Operations Manager at a leisure / travel company
We had one issue that we had to escalate to the technical support. It crashed and we had to have their help to fix...
Read full review of Freshdesk »
Anita Orioma
Customer Success Manager
The Freshdesk support team has been good. If you reach out for needed support, they are responsive. However, we have...
Read full review of Freshdesk »
Deepak Bartwal
Application Manager at a retailer
There is no direct contact number to reach a designated person. We need to call their tech support and deal with a...
Read full review of Freshdesk »
Anonymous User
IT & Operations Manager at a financial services firm
I've had some problems with Freshservice's technical support. They often drag out cases by continually passing them...
Read full review of Freshservice »
Anonymous User
Information manager
Freshservice's technical support has issues with delays and translations.
Read full review of Freshservice »
Anonymous User
Director Of Technology Services at a comms service provider
We did reach out to technical support in the past. Their response time and knowledgeability could be improved.
Read full review of Freshservice »
Anonymous User
Head of IT Services at a financial services firm
Technical support is good. I give them 7/10.
Read full review of Freshservice »
Ashok R
Technical support manager at a tech vendor
The customer support has been good. Initially, we contacted them frequently, but now it is rarely needed. We would...
Read full review of Freshservice »
reviewer783452
Senior Information Technology System Administrator at a insurance company
The technical support staff are responsive and reactive. We contacted support when we were having issues with...
Read full review of Freshservice »
Anonymous User
Mobile Developer at a tech services company
8/10 - since they are always active and take actions if possible.
Read full review of Freshdesk »
Anonymous User
Sr. Manager, Tmt Business Consulting (Focused On B2 B Tech Product Cos.) at a security firm
Freshsales' technical support is really good. I want to verify that the support team knew we were doing a POC for...
Read full review of Freshsales »
Poornima Kumari
Interviewee at a healthcare company
The technical support is nice. When I was working with Freshteam I was able to ask Freshworks, the parent company,...
Read full review of Freshteam »
Sabrina Adhar
Call Centre Manager at a retailer
They offer customer support, and I would rate them a nine on a scale of one to ten, as their service meets our...
Read full review of Freshdesk »
Emmanuel Manios
Lead Enterprise Support Technician at a retailer
I've only used them a couple of times. However, in every case that they've helped me out with, they've been very...
Read full review of Freshservice »
Anonymous User
IT Project Manager at a computer software company
I've never been in touch with support. I' not sure if anyone has. I can't speak to how helpful or responsive they...
Read full review of Freshservice »
Ashakir Akbar
SAP-Program Manager at a manufacturing company
Technical support is good and super fast.
Read full review of Freshdesk »
David Seinsche
Freshdesk/Zendesk Consultant at a retailer
You can talk to the support easily - just send an email - and they're very fast in helping you and offering solutions...
Read full review of Freshdesk »

Review 1 of 30

Technical Support

No Data Available

We monitor all reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.