Compare Dell Technologies vs Trellix

Dell Technologies

Based on 2037 reviews.

Trellix

Based on 445 reviews.

Sample Customers

Trellix Endpoint Security Platform

inHouseIT, Seagate Technology

Trellix Active Response

Liquor Control Board of Ontario

Trellix Endpoint Detection and Response (EDR)

Sutherland Global Services

Popular Solutions

Dell PowerEdge R-Series

147 reviews

Dell Unity XT

13 reviews

Dell PowerStore

129 reviews

Trellix Endpoint Security Platform

20 reviews

Trellix MOVE AntiVirus

5 reviews

Trellix Network Detection and Response

5 reviews

Top Industries

Computer Software Company

11%

Manufacturing Company

10%

Financial Services Firm

Government

Manufacturing Company

11%

Financial Services Firm

Government

Computer Software Company

Quotes From Member Reviews

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Most Helpful Reviews

Branko Cirovic
Storage Engineer at Comtrade Group
Dell PowerProtect Data Domain's main use case is backup, integrating with Veeam, NetWorker, and other backup...
Read full review of Dell PowerProtect Data Domain »
Tom van Mil
Systems Administrator at Lico Innovations B.v.
My role in using or managing Dell PowerEdge R-Series involves having a cluster for all our customers who need a...
Read full review of Dell PowerEdge R-Series »
Anonymous User
Vmware Windows Senior Engineer at a manufacturing company
My role in using or managing Dell PowerStore is that of a system engineer. The size of my company is approximately...
Read full review of Dell PowerStore »
Bill Engelmeyer
Systems Engineer at Unisity LLC
Our use case with Dell PowerScale (Isilon) is that we do large data storage for that platform. That's probably the...
Read full review of Dell PowerScale (Isilon) »
Anonymous User
Lead Architect at a comms service provider
I started as a Storage and Backup Administrator and have been working with Data Protector and Dell PowerProtect Data...
Read full review of Dell PowerProtect Data Manager »

Review 1 of 5

Ronald Paz
Consulting Systems Engineer at Boomslang Tech
The primary use case for Trellix Email Security has been advanced phishing and malware prevention at the mail gateway...
Read full review of Trellix Email Security »
Felipe Antoniazzi
Cybersecurity Engineer Lead at Johnson & Johnson
In my field, I have been in the information security area for 17 years, and I am currently working in my position for...
Read full review of Trellix Collaboration Security »
Ronald Paz
Consulting Systems Engineer at Boomslang Tech
My main use case for Trellix Helix Connect is centralized correlation automation response for Trellix tools. Instead...
Read full review of Trellix Helix Connect »
Ronald Paz
Consulting Systems Engineer at Boomslang Tech
My main use case for Trellix Endpoint Detection and Response (EDR) will be at JPFV Corporation, where I led...
Read full review of Trellix Endpoint Detection and Response (EDR) »
GANESAN K
Senior Technical Engineer at Safezone Secure Solutions Private Limited
We have been distributing Trellix DLP solutions for around 5 to 6 years because we have our DLP customers. When going...
Read full review of Trellix DLP »

Review 1 of 5

Customer Service

Naveed Muhammad
Head - Solution Design & Architect at a tech services company
I rate Dell's technical support very high. Their experts are available and whenever I open any case, it gets resolved...
Read full review of Dell PowerStore »
Hassen Trabelsi
IT Manager at Messer France
I would rate their support for these servers a solid eight out of ten. We have not encountered many problems, but...
Read full review of Dell PowerEdge R-Series »
Saikat Chakraborty
General Manager at ACT FIBERNET
We have been dealing with them for some time and we are happy with the product. There's no issue from that perspective.
Read full review of Dell PowerFlex »
Mark Torpy
Data Protection Specialist at Tech Mahindra Limited
Technical support is good and they provide break/fix support. Anything that does not work or your DPA has an issue...
Read full review of Dell Data Protection Advisor »
Hans Blaasvær
Managing Director at KT húsið
The technical support for Dell Data Protection is excellent and expensive. Their technical support has a fast...
Read full review of Dell Data Protection - Endpoint Security Suite [EOL] »
Danno Johnson
Senior Network System Engineer at a tech services company
I have been in contact with technical support a lot. Sometimes I run into little anomalies that I need an explanation...
Read full review of Dell PowerEdge R-Series »
Anonymous User
Manager Infrastructure at a manufacturing company
The customer service for this solution is really good. We have a dedicated support account manager and system...
Read full review of Dell PowerScale (Isilon) »
Anonymous User
Administrative at a university
Technical support is okay, however, they only offer service in English. If you don't speak English, or English is not...
Read full review of Dell NetWorker »
Anonymous User
Sr. Storage Engineer at a consultancy
I have had pretty good support including being escalated to engineering very quickly, this could be considered a good...
Read full review of Dell XtremIO »
Anonymous User
Storage Architect at a manufacturing company
The technical support has been A plus.
Read full review of Dell PowerMax »
Anonymous User
Technical Account Manager at a computer software company
I've heard the technical support is pretty good. They have a dedicated team. It's not like a general support pool. So...
Read full review of Dell VxFlex Ready Nodes »
Roshith Mele Areekkal
Deputy Secretary at Life Insurance Corporation of India
We don't have on-site support. We rely solely on their offline support. We receive on-site support upon upgradation....
Read full review of DD Boost »
Anonymous User
Director at a pharma/biotech company
Technical support is excellent.
Read full review of Dell XtremIO »
Anonymous User
Senior Consultant at a tech services company
I have no experience with technical support from Dell because I have not deployed it before.
Read full review of Dell PowerProtect Data Manager »
Anonymous User
IT Officer - Hardare & Software
Technical support is excellent, but somewhat slow in the African region.
Read full review of VNX [EOL] »
Lei Wang
Manager of Storage Engineering at a financial services firm
The technical support is good.
Read full review of Dell PowerMax »
Anonymous User
Senior Director at a manufacturing company
Thankfully, we haven't had to deal with technical support yet.
Read full review of Dell Unity XT »
Imran Sideek
Business Development Manager at a computer software company
The customer service and support are okay.
Read full review of Dell vSAN Ready Nodes »
Deena Khattab
MIS Manager at Misr Glass Manufacturing
We have an annual subscription for support, so we contact them for upgrades and stuff like that. There is some...
Read full review of Dell Avamar »
Anonymous User
Storage Team Manager at a government
Their technical support is really good. We are using one of their monitoring tools and it phones home to the...
Read full review of Dell PowerMax »
Cheifarch67
Chief Architect at a consultancy
The major advantage is that you've got solid context during collaboration and knowledge capture. The tool itself has...
Read full review of Moogsoft »
Anonymous User
Solution Architect at a tech services company
I would evaluate support on a scale of one to ten as an eight. To make support a ten, I would want improvements in...
Read full review of Dell PowerStore »
Anonymous User
Analytics and Sustainment Engineer at a aerospace/defense firm
We have Dell EMC engineers helping us out and doing some over the shoulder training. They are working with our...
Read full review of Dell Unity XT »
Anonymous User
Technical Support Manager at a computer software company
When I tried to open a ticket with the Dell EMC team, during the installation phase, they kept bouncing me from one...
Read full review of Dell PowerStore »
Anonymous User
Infrastructure Manager at a tech services company
They are good.
Read full review of Dell PowerEdge C- Series »
Anonymous User
System Engineer at a tech services company
I have contacted technical support. As a percentage, I would rate them 70%.
Read full review of Dell NetWorker »
Anonymous User
Vice President at a financial services firm
I would rate the technical support a 10/10.
Read full review of VNX [EOL] »
Anonymous User
Senior Engineering Manager at a media company
The technical support from Dell is satisfactory. There is always room for improvement in terms of response time and...
Read full review of Dell vSAN Ready Nodes »
Sachin JungKarki
Chief Information Security Officer at KNS
We have contacted technical support.
Read full review of Dell PowerEdge C- Series »
Anonymous User
System Administrator at a hospitality company
We had one node that failed, and the technical support was very good about helping us.
Read full review of VxRail »

Review 1 of 30

Murali Krishnan L
Technical Manager (SOC Operations) at Novac Technology Solutions
My experience was 50/50. Sometimes, it was good. Sometimes, they took some time.
Read full review of Trellix Endpoint Security Platform »
Serhat Dalkıç
Data Securtiy Specialist at Eksim
The technical support by Trellix is good. We use technical support, and it is fast.
Read full review of Trellix DLP »
AndyChan3
General manager at a tech services company
The technical support from McAfee is about average.
Read full review of Trellix Endpoint Security Platform »
Supriya Rao
Sr. Manager - Sales at UST Global
The support from McAfee MOVE AntiVirus is good. I rate the support from McAfee MOVE AntiVirus a four out of five.
Read full review of Trellix MOVE AntiVirus »
JerryOniye
Enterprise Resources Planning Manager at Mandilas Toyota
Technical support from Trellix MOVE AntiVirus has been great throughout. We have clear and concise communication...
Read full review of Trellix MOVE AntiVirus »
GANESAN K
Senior Technical Engineer at Safezone Secure Solutions Private Limited
I acknowledge their technical expertise in the product, but the support has not been as satisfactory as it was with...
Read full review of Trellix Endpoint Security Platform »
Abanoub Alfy
Information Technology Security Analyst at EBC
Trellix Helix's technical support is great.
Read full review of Trellix Helix Connect »
Sandhya Machkuri
Associate Technical Solutions Professional at Alliance Pro IT Pvt Ltd
The product’s support is good.
Read full review of Trellix Endpoint Security Platform »
WAKKAS AHMAD
Security Consultant at Mahle
I would rate the technical support of this solution a nine, on a scale from one to 10, with one being the worst and...
Read full review of Trellix Collaboration Security »
ObaseunAwoyinfa
Security Consultant at Trinexia
Support for Trellix EDR is not great. There have been instances where we encountered issues that required support...
Read full review of Trellix Endpoint Detection and Response (EDR) »
Anonymous User
Technical Presales Consultant/ Engineer at a tech vendor
Technical support is great. I didn't have to interact with them that much, but they provided good support at the...
Read full review of Trellix Endpoint Security Platform »
Salleh Kodri
Solution architect at CSP
McAfee technical support has been not that great in the past two months, and it could be because they just merged...
Read full review of Trellix Endpoint Detection and Response (EDR) »
Philippe Panardie
RSSI at SDIS49
Technical support is rather good. But it's very restrictive, it's false of maintenance. If you're don't authenticate...
Read full review of Trellix Network Detection and Response »
SaiKiran
Presales Engineer at Vincacyber
Support is knowledgeable but could be fast.
Read full review of Trellix DLP »
Anonymous User
IT Infrastructure Specialist at a government
Customer Service: Customer service is excellent. Technical Support: In my experience with them, technical support is...
Read full review of Trellix Endpoint Security Platform »
Technicalconsult568
product manager at MCS
They have a strong technical support.
Read full review of Trellix Endpoint Security Platform »
Hubert Luberek
Information Technology Security Architect at a financial services firm
This solution needs stronger support in Eastern Europe because of the time difference between, for example, Poland...
Read full review of Trellix Endpoint Security Platform »
Suresh Sudarsenan
Senior Consultant at SCPD
The technical support is good but the local people are bad.
Read full review of Trellix Endpoint Security Platform »
Pavithra Ahuja
Freelance consultant at a consultancy
I've never had a need to reach out to technical support. There haven't been any issues with the product. Therefore, I...
Read full review of Trellix MOVE AntiVirus »
Anonymous User
Assistant Administrator at a healthcare company
For technical support, it depends upon which region you're connecting with. Most of the time, if you're in the Middle...
Read full review of Trellix Endpoint Security Platform »
Anonymous User
Sr. Sales Engineer at a tech services company
They had pretty good tech support. I think a lot of what happened to McAfee, from my perspective, was everything went...
Read full review of Trellix Endpoint Detection and Response (EDR) »
LeonWessels
IT Security Manager at Telecommunications Services of Trinidad & Tobago Limited (TSTT)
So far, the engineers that manage this solution claim that they're pretty good in terms of technical support. If they...
Read full review of Trellix Active Response »
Anonymous User
General Manager at a tech services company
I rate Trellix support nine out of 10.
Read full review of Trellix Endpoint Security Platform »
Syed Faisal
ICT Manager at SecurEyes
Technical support can take some time to respond on the first level. They could improve the speed at which they...
Read full review of Trellix Endpoint Security Platform »
Prashant_Pawar
Project Manager at LTIMINDTREE
FireEye responds promptly, and their support has been excellent so far.
Read full review of Trellix Endpoint Security Platform »
VenkatKrishnan
VP - Cyber Security at Olam International
Technical support I would say is average. A lot of times we've gotten standard responses from support. They don't...
Read full review of Trellix Endpoint Security Platform »
Kalidas Mangle
Sr. System Engineer at Zensar Technologies
The support from both the vendor and Trellix is excellent. Customers are satisfied with the quick response times. We...
Read full review of Trellix DLP »
Anonymous User
information security at a insurance company
In my company, if you face issues with Trellix Network Detection and Response or Trellix EDR, there is a separate...
Read full review of Trellix Network Detection and Response »
Mohit Dhingra
Senior Vice President IT at AS IT Consulting Pvt. Ltd.
I would rate support for Trellix ESM 10 out of 10 because if we connect with the support in the UK, we get excellent...
Read full review of Trellix ESM »
Anonymous User
Infrastructure Specialist at a healthcare company
Customer Service: 8/10 Technical Support: 8/10
Read full review of Trellix Endpoint Security Platform »

Review 1 of 30

Technical Support

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