Compare Dell Technologies vs Trellix

Dell Technologies

Based on 2000 reviews.

Trellix

Based on 433 reviews.

Sample Customers

Trellix Endpoint Security Platform

inHouseIT, Seagate Technology

Trellix Active Response

Liquor Control Board of Ontario

Trellix Endpoint Detection and Response (EDR)

Sutherland Global Services

Popular Solutions

Dell PowerEdge R-Series

151 reviews

Dell Unity XT

13 reviews

Dell PowerStore

122 reviews

Trellix Endpoint Security Platform

21 reviews

Trellix MOVE AntiVirus

8 reviews

Trellix Network Detection and Response

7 reviews

Top Industries

Computer Software Company

12%

Manufacturing Company

10%

Financial Services Firm

Government

Manufacturing Company

11%

Financial Services Firm

10%

Computer Software Company

Government

Quotes From Member Reviews

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Most Helpful Reviews

Branko Cirovic
Storage Engineer at a outsourcing company
Dell PowerProtect Data Domain's main use case is backup, integrating with Veeam, NetWorker, and other backup...
Read full review of Dell PowerProtect Data Domain »
Gouranga Maiti
Sr. Project Manager IT at a manufacturing company
My usual use cases for Dell PowerMax require high throughputs, so I need computing power in addition to IOPS, which...
Read full review of Dell PowerMax »
Anonymous User
Supply Chain and Procurement Specialist at a tech services company
We use several versions of Dell PowerEdge R-Series. Most of the servers we currently use are the R350s. R370s are not...
Read full review of Dell PowerEdge R-Series »
Anonymous User
Vmware Windows Senior Engineer at a manufacturing company
My role in using or managing Dell PowerStore is that of a system engineer. The size of my company is approximately...
Read full review of Dell PowerStore »
Bill Engelmeyer
Systems Engineer at a aerospace/defense firm
Our use case with Dell PowerScale (Isilon) is that we do large data storage for that platform. That's probably the...
Read full review of Dell PowerScale (Isilon) »

Review 1 of 5

Felipe Antoniazzi
Cybersecurity Engineer Lead at a healthcare company
In my field, I have been in the information security area for 17 years, and I am currently working in my position for...
Read full review of Trellix Collaboration Security »
GANESAN K
Senior Technical Engineer at a security firm
We have been distributing Trellix DLP solutions for around 5 to 6 years because we have our DLP customers. When going...
Read full review of Trellix DLP »
CESARCASTRO
Committee Of IT Cybersececurity at a energy/utilities company
We are in the energy market, specifically in energy generation. We got the Trellix EDR installed in most endpoints.
Read full review of Trellix Endpoint Detection and Response (EDR) »
JerryOniye
Enterprise Resources Planning Manager at a manufacturing company
I can briefly describe our use cases for Trellix MOVE AntiVirus. We use it on all our computers at the office here....
Read full review of Trellix MOVE AntiVirus »
Kumaresan B
Senior Technical Support Engineer at a consultancy
We block DMARC for incoming mails and have threat detection enabled to block or identify any spam mail received in...
Read full review of Trellix Email Security »

Review 1 of 5

Customer Service

Mansoor Ahmed Salim Khan
Unit Head Systems Admin at a educational organization
Dell's support is excellent - if any issues occur, we open the case, and the maintenance gets done. The only problem...
Read full review of Dell Avamar »
AndreTan
Data Continuity Specialist at a tech services company
I would rate the customer service and support nine out of ten.
Read full review of Dell NetWorker »
AnkurGupta1
Lead Consultan at a tech services company
I would rate support at seven or eight; while it is not particularly bad, it needs some improvements.
Read full review of Dell Data Protection Advisor »
PurwandiPurwandi
Senior Cloud Engineer at a tech services company
We have had their tech support until now. There is no problem with their tech support. They provide good support.
Read full review of Dell Avamar »
AnjaneyaVara Prasad
Solution Architect at a tech vendor
I would rate the technical support a nine out of ten since they offer good support. They assist with fixing bugs or...
Read full review of Dell PowerProtect Data Domain »
SamuelThomas
Consultant at a tech services company
The solution's technical support is very good. We get very good support from Dell in the Middle East, but L3 access...
Read full review of VxRail »
Ran Zaradez
CEO
When I have a problem or question, I call customer service, and they keep checking with me until the problem is...
Read full review of Dell PowerEdge R-Series »
Muzammil Nasim
Software Architect at a manufacturing company
Regarding technical support from Dell, we did not have to contact them. We are not able to comment on that at this...
Read full review of Dell PowerEdge R-Series »
Evans Chitando
Chief Business Technology Consultant at a tech services company
The technical support is quite good, especially coming from the speed of the technology and support that we received...
Read full review of Dell SC Series »
Mahmoud-Yassin
Head of IT Infrastructure and Security Operations at a financial services firm
Excellent. The technical support at EMC is one of the best I have known.
Read full review of DD Boost »
Branko Cirovic
Storage Engineer at a outsourcing company
The tool's support is good.
Read full review of Dell PowerScale (Isilon) »
Vivek Jaiswal
Manager IT at a manufacturing company
Whenever we require support, we get it promptly and properly.
Read full review of Dell Avamar »
Asa Asdas
Technician at a tech services company
We have a dedicated team for technical support. However, we contact Dell's support team in case of complicated...
Read full review of Dell PowerEdge MX- Series »
Anonymous User
Data Center Supervisor
I have called the SC Series support and they've been great.
Read full review of Dell SC Series »
RAJESHPURI
Owner at a tech services company
The solution's technical support is very good. We haven't faced any issues with the support team. I rate the...
Read full review of Dell Unity XT »
Emir Erkara
IT Coordinator at a manufacturing company
We are satisfied with technical support.
Read full review of Dell PowerVault »
Reviewer7839213
Scientist/Engineer 'F' at a manufacturing company
The technical support is the best.
Read full review of Dell PowerEdge R-Series »
Anonymous User
CS Core planning manager at a comms service provider
Our system integrator provides the first level of support on top of our agreement with the vendor itself, so I can...
Read full review of Dell PowerEdge FX [EOL] »
Mohammed Ajmal
Storage Backup Administrator at a tech vendor
I would rate Dell's technical support as a 10 out of 10 because they respond quickly, especially when we have Dell...
Read full review of Dell PowerStore »
Frank R
CIO at a healthcare company
The technical support is good and quick. I would like a little faster response, but I don't think that their response...
Read full review of Dell Unity XT »
Anonymous User
Systems Admin at a insurance company
I think the support from Dell EMC has improved greatly from what I received from EMC before they were purchased. They...
Read full review of Dell Unity XT »
Adnan Yasin
Director, Information Technology at a non-profit
With Dell PowerEdge Rack Servers, there is no one better in the industry for tech support service. I can vouch for...
Read full review of Dell PowerEdge R-Series »
Cezary Majewski
Network Infrastructure Administrator at a transportation company
We've reached out to technical support, and we've had a good experience. Dell offers very good support.
Read full review of Dell PowerConnect Switches [EOL] »
Anonymous User
IT Infrastructure analyst at a energy/utilities company
There were delays in solving problems.
Read full review of Dell VPLEX »
Rony Chamoun
Team Lead for Data center at a computer software company
I have not used the support from Dell vSAN Ready Nodes.
Read full review of Dell vSAN Ready Nodes »
Jeremy Meeler
Systems Programmer/Specialist -- Infrastructure Engineer at a university
I would rate support for this solution a six out of ten. A few years ago, I would have rated it an eight or nine out...
Read full review of Dell Unity XT »
Anonymous User
Consultant at a manufacturing company
The customer support for Dell PowerStore is excellent.
Read full review of Dell PowerStore »
Anonymous User
Managing Director at a tech services company
Technical support is excellent.
Read full review of Dell Data Protection - Endpoint Security Suite [EOL] »
Giorgio Pozzi
System Administrator at a tech company
I rate the technical support a nine out of ten.
Read full review of Dell PowerVault »
Anonymous User
Head of Infrastructure at a cloud solution provider
I would rate them a seven out of ten. I find that when I put in a ticket, they come back and ask me questions that I...
Read full review of Dell PowerEdge R-Series »

Review 1 of 30

Abanoub Alfy
Information Technology Security Analyst at a financial services firm
Trellix Helix's technical support is great.
Read full review of Trellix Helix Connect »
RiaanDu Preez
Senior Cyber Security Specialist Architect at a tech consulting company
It depends on who I get. If I reach someone within the country who understands the environment, it is usually very...
Read full review of Trellix DLP »
Zaw Htun
Cybersecurity Manager at a healthcare company
The technical support team is responsive and helpful, particularly when addressing technical issues during deployment...
Read full review of Trellix XDR »
Amirsaeed Iloukhani
Security Consultant at a financial services firm
The support from McAfee ESM could improve. They could improve the speed. I rate the support from McAfee ESM a four...
Read full review of Trellix ESM »
Abdullah Al Hadi
Information Security Engineer at a tech consulting company
Technical support from Trellix is generally good, with a rating of eight out of ten. Some engineers are...
Read full review of Trellix Endpoint Security Platform »
Vishal Khare
IT manager at a wholesaler/distributor
The technical support is good.
Read full review of Trellix MOVE AntiVirus »
Abdullah Al Hadi
Information Security Engineer at a tech consulting company
Technical support is crucial, especially when facing critical issues. It's rated six out of ten. Improvements are...
Read full review of Trellix XDR »
Zubair Ahmad
Senior Chief Manager at a financial services firm
We have not had direct contact with McAfee support. We have received support from the vendor. The support is...
Read full review of Trellix Endpoint Security Platform »
Raunaq Rakesh
Senior Consultant at a educational organization
The technical support is not good. I tried logging in from a different account with my laptop and re-changed the ID....
Read full review of Trellix MOVE AntiVirus »
Cybersecon67
Cyber Security Consultant at a computer software company
Technical support, as well as their online knowledge base, has helped us a lot. However, our current issue with...
Read full review of Trellix ESM »
Anonymous User
General Manager at a tech services company
Generally, in Turkey, support is very good. Soon they will open a call center in Turkey with a Turkish speaker with...
Read full review of Trellix Endpoint Security Platform »
Archie Scorgie
Information Security Senior Advisor at a energy/utilities company
We do get quick responses from support. However, it sometimes takes a bit longer to reach the final solution,...
Read full review of Trellix Endpoint Security Platform »
Manirama Krishnamoorthy
Director Engineering at a manufacturing company
I haven't had any issues with technical support.
Read full review of Trellix MOVE AntiVirus »
IT7b60
IT at a security firm
Technical support was helpful for what I needed.
Read full review of Trellix Advanced Threat Defense »
Anonymous User
Delivery Manager at a tech services company
The support is pretty good, we haven't had any problems.
Read full review of Trellix Endpoint Security Platform »
Anonymous User
Lead Program Manager at a computer software company
They are very good. They follow the SLA and have two types of support. Premium support is available 24/7, and it is...
Read full review of Trellix Network Detection and Response »
Pavithra Ahuja
Freelance consultant at a consultancy
I've never used technical support.
Read full review of Trellix MOVE AntiVirus »
Anonymous User
Lead Information Technology Specialist at a healthcare company
Customer Service: very good .... Technical Support: Technical support is excellent. We've worked with them a lot over...
Read full review of Trellix Endpoint Security Platform »
Rahul Sawhney
Group Manager at a tech vendor
We have contacted tech support. Tech support was brilliant. They were very knowledgeable, very skillful, and very...
Read full review of Trellix Endpoint Security Platform »
Technicalconsult568
product manager at a tech services company
They have a strong technical support.
Read full review of Trellix Endpoint Security Platform »
Anonymous User
Works at a retailer
The solution's technical support is satisfactory, but there are some hiccups. Sometimes it is required to escalate to...
Read full review of Trellix Endpoint Security Platform »
Salleh Kodri
Solution architect
McAfee technical support has been not that great in the past two months, and it could be because they just merged...
Read full review of Trellix Endpoint Detection and Response (EDR) »
SaiKiran
Presales Engineer at a security firm
Support is knowledgeable but could be fast.
Read full review of Trellix DLP »
Anonymous User
Systems Architect at a educational organization
The technical support comes without charge. As a general rule, when it comes to companies, IT divisions provide...
Read full review of Trellix MOVE AntiVirus »
Anonymous User
Sr Manager - Information Security & Researcher at a tech services company
We are satisfied with technical support. It is good.
Read full review of FireEye Managed Defense [EOL] »
Anonymous User
Works at a government
The technical support could be improved. We currently have business support and this has been a lot better than the...
Read full review of Trellix Endpoint Security Platform »
Sagi Zelinger
Professional Services Division Manager at a tech services company
Technical support is great.
Read full review of Trellix Network Detection and Response »
Kalidas Mangle
Sr. System Engineer at a tech vendor
I rate the technical support a ten out of ten.
Read full review of Trellix Intrusion Prevention System »
Anonymous User
Senior Project Manager at a computer software company
I did not have a chance to interact with the technical support team at McAfee because our local internal IT takes...
Read full review of Trellix Endpoint Security Platform »
Anonymous User
Intel Security Systems Engineer at a tech services company
Intel Security technical support is very efficient, although the wait times on the customer support line can be quite...
Read full review of Trellix Endpoint Security Platform »

Review 1 of 30

Technical Support

No Data Available

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