Compare Dell Technologies vs Trellix

Dell Technologies

Based on 1991 reviews.

Trellix

Based on 433 reviews.

Sample Customers

Trellix Endpoint Security Platform

inHouseIT, Seagate Technology

Trellix Active Response

Liquor Control Board of Ontario

Trellix Endpoint Detection and Response (EDR)

Sutherland Global Services

Popular Solutions

Dell PowerEdge R-Series

170 reviews

Dell Unity XT

13 reviews

Dell PowerStore

122 reviews

Trellix Endpoint Security Platform

21 reviews

Trellix MOVE AntiVirus

9 reviews

Trellix Network Detection and Response

7 reviews

Top Industries

Computer Software Company

12%

Manufacturing Company

11%

Financial Services Firm

Government

Manufacturing Company

12%

Financial Services Firm

10%

Computer Software Company

10%

Government

Quotes From Member Reviews

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Most Helpful Reviews

Branko Cirovic
Storage Engineer at a outsourcing company
Dell PowerProtect Data Domain's main use case is backup, integrating with Veeam, NetWorker, and other backup...
Read full review of Dell PowerProtect Data Domain »
Tom van Mil
Systems Administrator at a tech services company
My role in using or managing Dell PowerEdge R-Series involves having a cluster for all our customers who need a...
Read full review of Dell PowerEdge R-Series »
MayankChauhan
Lead Consultant - Cloud & Infrastructure Services at a computer software company
We use Dell PowerMax for very IO-intensive databases. These are OLTP databases with a lot of real-time transactions...
Read full review of Dell PowerMax »
Anonymous User
Vmware Windows Senior Engineer at a manufacturing company
My role in using or managing Dell PowerStore is that of a system engineer. The size of my company is approximately...
Read full review of Dell PowerStore »
Bill Engelmeyer
Systems Engineer at a aerospace/defense firm
Our use case with Dell PowerScale (Isilon) is that we do large data storage for that platform. That's probably the...
Read full review of Dell PowerScale (Isilon) »

Review 1 of 5

Felipe Antoniazzi
Cybersecurity Engineer Lead at a healthcare company
In my field, I have been in the information security area for 17 years, and I am currently working in my position for...
Read full review of Trellix Collaboration Security »
GANESAN K
Senior Technical Engineer at a security firm
We have been distributing Trellix DLP solutions for around 5 to 6 years because we have our DLP customers. When going...
Read full review of Trellix DLP »
CESARCASTRO
Committee Of IT Cybersececurity at a energy/utilities company
We are in the energy market, specifically in energy generation. We got the Trellix EDR installed in most endpoints.
Read full review of Trellix Endpoint Detection and Response (EDR) »
JerryOniye
Enterprise Resources Planning Manager at a manufacturing company
I can briefly describe our use cases for Trellix MOVE AntiVirus. We use it on all our computers at the office here....
Read full review of Trellix MOVE AntiVirus »
Kumaresan B
Senior Technical Support Engineer at a consultancy
We block DMARC for incoming mails and have threat detection enabled to block or identify any spam mail received in...
Read full review of Trellix Email Security »

Review 1 of 5

Customer Service

Amarjit Rathee
Associate Vice President at a tech services company
The support is excellent. The remote team is proactive.
Read full review of Dell ObjectScale »
KennethEtsula
Presales Manager at a tech services company
Technical support is good. I'm satisfied with them.
Read full review of Dell PowerProtect Data Domain »
Ali Yazıcı
IT Service Manager at a financial services firm
The technical support is very good and we are satisfied with it.
Read full review of VMAX [EOL] »
Brian Mijnals
System Administrator at a educational organization
The support is getting better. Before, we had to call and explain what was going on. Now, the support has a website....
Read full review of Dell PowerEdge R-Series »
Anonymous User
Network Administrator at a tech services company
I have contacted Dell technical support in the past, although it was in regards to a server and client, rather than...
Read full review of Dell PowerConnect Switches [EOL] »
Anonymous User
Storage System Engineer at a retailer
It depends on the topic you submit regarding Dell support. I have not had any problems with Dell PowerStore, but...
Read full review of Dell PowerStore »
Tahir Shahid
Chief Consultant and Architect at a consultancy
With respect to the technical support, there is room for improvement. Because of the model that they are adopting,...
Read full review of Vblock [EOL] »
Anonymous User
System Engineer at a tech services company
Customer Service: It's great. Technical Support: It's great.
Read full review of VNX [EOL] »
Nikolay Muravev
Lead System Administrator at a healthcare company
We are happy with everything, especially their technical support. We had a situation where there was an outage in the...
Read full review of Dell PowerMax »
Mahmoud Abuherra
Manager, Technical Services at a comms service provider
Customer support is generally good but sometimes struggles with complex issues, which can prolong resolution times.
Read full review of Dell ObjectScale »
Anonymous User
Sr Solution Architect - Enterprise Storage and Virtualization at a computer software company
I don't deal with them. I am more on the presales and delivery side. I'm sure there are challenges around that, but...
Read full review of VxRail »
Anonymous User
Manager Storage And Back Up at a manufacturing company
We had a licensing issue to do with encryption but, other than that, we have not had to use tech support. It took a...
Read full review of Dell Unity XT »
Anonymous User
Senior Solutions Architect at a comms service provider
Technical support is available, however, it takes some time to change something in the system. We would prefer a...
Read full review of Moogsoft »
Mohammad Ahsan
L1 Analyst at a tech services company
I would rate the technical support from the Mulesoft team around a 7 out of 10 based on my experience.
Read full review of Moogsoft »
Consulti67
Consultant at a financial services firm
I really haven't had any experience with technical support from the Moogsoft company as I don't think we ever had to...
Read full review of Moogsoft »
Ramon Bannink
Senior System Administrator at a educational organization
The solution's technical support is great. In our organization, we have had several incidents related to firmware in...
Read full review of Dell PowerStore »
Anonymous User
Storage Solutions Architect at a healthcare company
Technical support has been good and responsive. They know how to fix an issue.
Read full review of Dell Unity XT »
Anonymous User
Engineer at a logistics company
Customer Service: 4 out of 5. Technical Support: Technical Support: 3 Engineer Support: 5
Read full review of Dell AppSync »
Anonymous User
Senior Infrastructure Engineer at a manufacturing company
Technical support is excellent.
Read full review of Dell XtremIO »
Symone Van Riel-Lenos
Team Manager at a insurance company
If I would rate Dell support on a scale of one to ten, I would give them an eight and a half. They made a few...
Read full review of Dell Business Laptops »
Wasi Rizvi
IT Specialist at a university
I personally don't deal with customer support but due to multiple unsuccessful attempts to upgrade, my administrator...
Read full review of Dell NetWorker »
Anonymous User
Systems Engineer at a financial services firm
The technical support is good. However, the support portal needs fixing. Accessing a service request on the support...
Read full review of Dell Unity XT »
Anonymous User
Assistant Manager Specialist at a computer software company
The first level support from Dell I was not happy with because as a technician I needed to get the second or third...
Read full review of Dell Unity XT »
Herzel Cohen
IT Infrastructure Manager at a real estate/law firm
Support is very good if we need it. If we have any problem with the equipment, the Dell team works with us to fix...
Read full review of Dell PowerEdge R-Series »
Anonymous User
Backup & Storage administrator at a tech services company
This is difficult question. Honestly, EMC NetWorker technical support is not very helpful for me, because I have much...
Read full review of Dell NetWorker »
YongJie Huang
Sr. Software Engineer at a outsourcing company
I asked them a question this afternoon regarding Dell PowerEdge XR-Series, and they responded to me very quickly. I...
Read full review of Dell PowerEdge XR-Series »
Anonymous User
IT System Administrator at a aerospace/defense firm
I give the support a 10 out of 10. The people are a 10 but I´ll give the waiting time that it takes to get to the...
Read full review of Dell PowerEdge R-Series »
Anonymous User
Network Analyst at a healthcare company
Customer Service: Customer service is top-notch with a dedicated sales and technical resource who are familiar with...
Read full review of VNX [EOL] »
Anonymous User
Systems / Security Administrator
Technical support has not been needed.
Read full review of VxRail »
Anonymous User
Senior Engineer at a tech company
Technical support generally is acceptable. Having to jump through hoops can sometime be frustrating. Especially when...
Read full review of Dell PowerEdge MX- Series »

Review 1 of 30

Christian Guillén
Sales Manager at a computer software company
I rate the technical support a ten out of ten.
Read full review of Trellix Endpoint Detection and Response (EDR) »
Daniel_Martins
Head of Management Security Services at a tech services company
I rate their support with Trellix as a nine out of ten. Many times, we didn't need the support for IPS because we...
Read full review of Trellix Intrusion Prevention System »
BiswabhanuPanda
Senior technical consultant at a computer software company
Technical support is very responsive. Sometimes there is a delay. I understand, but it's okay.
Read full review of Trellix Helix Connect »
Yaser_Altwailey
Network Engineer at a government
I have experience with technical support for the product. The support offered by the solution is good.
Read full review of Trellix MOVE AntiVirus »
Pankaj Marathe
Technical Lead at a computer software company
The technical support has been good.
Read full review of Trellix MOVE AntiVirus »
Anonymous User
Head of Client Infrastructure at a computer software company
We have technical support from Trellix teams, who also helped us build the Trellix system. We had a second team that...
Read full review of Trellix Advanced Threat Defense »
Anonymous User
System Engineer at a tech services company
Their technical support is very good and responsive.
Read full review of Trellix Network Detection and Response »
DuyNguyen4
Presales and product manager at a computer software company
The technical support works fast and is knowledgeable and customer-friendly.
Read full review of Trellix Endpoint Security Platform »
Anonymous User
IT Infrastructure Specialist at a government
Customer Service: Customer service is excellent. Technical Support: In my experience with them, technical support is...
Read full review of Trellix Endpoint Security Platform »
Anonymous User
Delivery Manager at a tech services company
The support is pretty good, we haven't had any problems.
Read full review of Trellix Endpoint Security Platform »
Amlan Sahoo
Systems-Engineer at a tech services company
Customer Service: Customer service is very good. Technical Support: Technical support is very good.
Read full review of Trellix ESM »
Anonymous User
It at a manufacturing company
I don't use the product's technical support because I work as a system engineer, and for me, it is not difficult to...
Read full review of Trellix MOVE AntiVirus »
Anonymous User
IT Support Engineer at a tech services company
VMcAfee technical support is very good. The first thing which must be done is to log a case, at which point we must...
Read full review of Trellix MOVE AntiVirus »
AhmedEmara1
Infrastructure Manager
The support team is knowledgeable.
Read full review of Trellix MOVE AntiVirus »
LeonWessels
IT Security Manager at a comms service provider
So far, the engineers that manage this solution claim that they're pretty good in terms of technical support. If they...
Read full review of Trellix Active Response »
Wilfred Mwigio
ITOfficer at a educational organization
The tech support was pretty responsive and I believe all my questions were answered within the stated timeline. I...
Read full review of Trellix Endpoint Security Platform »
Anonymous User
CEO at a tech services company
Technical support is correct and absolutely helpful. We had some issues during the migration from McAfee to Trellix,...
Read full review of Trellix Endpoint Security Platform »
Anonymous User
Information Technology Infrastructure Engineer at a tech services company
I've never had a chance to reach out to technical support. I've only been using the solution for a month and the...
Read full review of Trellix MOVE AntiVirus »
Anonymous User
Security Product Manager at a financial services firm
For technical support, we work in two ways. We have a partner that is looking after the platform, and we have the...
Read full review of Trellix ESM »
Anonymous User
Senior Technology Specialist at a financial services firm
I haven't used any tech support. We tend to get the latest updates to protect ourselves. However, if we need to, we...
Read full review of Trellix MOVE AntiVirus »
AndyNoble
Head of Operational Excellence at a pharma/biotech company
I've never contacted technical support, I cannot speak to how helpful or responsive they are.
Read full review of Trellix MOVE AntiVirus »
SmadiHuthaifa
Security Engineer at a tech services company
Technical support was good, but can be improved. You need to send the ticket to a higher authority to get what you...
Read full review of Trellix Intrusion Prevention System »
Sagi Zelinger
Professional Services Division Manager at a tech services company
Technical support is great.
Read full review of Trellix Network Detection and Response »
Prasanna VA
Senior Technical Manager at a tech services company
We have been in touch with the McAfee technical support. They also struggled with a problem we had with an infected...
Read full review of Trellix Endpoint Security Platform »
Anonymous User
Senior Security Consultant at a integrator
Customer Service: Excellent 8.5/10 Technical Support: 9/10 - Very fast support and engineers have good knowledge of...
Read full review of Trellix Endpoint Security Platform »
Anonymous User
Cyber Security Consultant at a energy/utilities company
The customer service is good.
Read full review of Trellix Endpoint Security Platform »
Anonymous User
Information Management Specialist at a government
I've never had to contact technical support. Therefore, I cannot speak to how helpful or responsive they would be.
Read full review of Trellix MOVE AntiVirus »
Anonymous User
Network and Security Engineer at a tech services company
I have not made use of technical support.
Read full review of Trellix MOVE AntiVirus »
Anonymous User
Technical Presales Consultant/ Engineer at a tech vendor
Their technical support is generally responsive and has good resolutions for issues. They respond quickly.
Read full review of Trellix MOVE AntiVirus »
Mohit Dhingra
Senior Vice President IT at a tech services company
I would rate support for Trellix ESM 10 out of 10 because if we connect with the support in the UK, we get excellent...
Read full review of Trellix ESM »

Review 1 of 30

Technical Support

No Data Available

We monitor all reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.