Compare Diligent vs Trellix

Diligent

Based on 15 reviews.

Trellix

Based on 433 reviews.

Latest Research

Buyer's Guide

Splunk Enterprise Security vs. Trellix Helix Connect

December 2025

Splunk Enterprise Security vs. Trellix Helix Connect

Updated: December 2025

Sample Customers

Trellix Helix Connect

Police Bank, Verisk Analytics, Teck Resources

Popular Solutions

ACL Analytics

7 reviews

Diligent One Platform (formerly Highbond)

0 reviews

Galvanize IncidentBond [EOL]

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Trellix Endpoint Security Platform

21 reviews

Trellix MOVE AntiVirus

8 reviews

Trellix Network Detection and Response

7 reviews

Top Industries

Financial Services Firm

14%

Government

11%

Computer Software Company

Manufacturing Company

11%

Financial Services Firm

10%

Computer Software Company

Government

Quotes From Member Reviews

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Most Helpful Reviews

Anonymous User
ACL Consultant
We normally use ACL Analytics to automate what we call control testing across different business areas. We have...
Read full review of ACL Analytics »
WillWillis
Data Analyst
The primary use case of the solution is analytics.
Read full review of Diligent One Platform (formerly Highbond) »
Daniel Eakin
Information Security Engineer at a financial services firm
The Rsam solution that we have implemented at my employer is used in many ways. Due to the nature of information...
Read full review of Galvanize IncidentBond [EOL] »

Review 1 of 3

Felipe Antoniazzi
Cybersecurity Engineer Lead at a healthcare company
In my field, I have been in the information security area for 17 years, and I am currently working in my position for...
Read full review of Trellix Collaboration Security »
GANESAN K
Senior Technical Engineer at a security firm
We have been distributing Trellix DLP solutions for around 5 to 6 years because we have our DLP customers. When going...
Read full review of Trellix DLP »
CESARCASTRO
Committee Of IT Cybersececurity at a energy/utilities company
We are in the energy market, specifically in energy generation. We got the Trellix EDR installed in most endpoints.
Read full review of Trellix Endpoint Detection and Response (EDR) »
Kumaresan B
Senior Technical Support Engineer at a consultancy
We block DMARC for incoming mails and have threat detection enabled to block or identify any spam mail received in...
Read full review of Trellix Email Security »
Bhupesh-Sharma
Large account Manager at a media company
We do not use Trellix Intrusion Prevention System; rather, we sell the Trellix Intrusion Prevention System solution....
Read full review of Trellix Intrusion Prevention System »

Review 1 of 5

Customer Service

Sohail Ahmed
Assistant Audit Officer at a computer software company
I found ACL Analytics to be a very reliable software. When I encountered issues in different scenarios, I sought help...
Read full review of ACL Analytics »
John Erian
Team leader - Internal Audit sector at a financial services firm
I escalate many questions to technical support, and they usually respond to me. However, the local support sponsor in...
Read full review of ACL Analytics »
Anonymous User
ACL Consultant
I would rate the technical support for ACL Analytics as a 7. This rating is due to slow response times; it would take...
Read full review of ACL Analytics »
WillWillis
Data Analyst
Technical support is available 24 hours seven days a week. The response time is good.
Read full review of Diligent One Platform (formerly Highbond) »
Victor Mugambi
Group Internal Audit - Data Analytics Specialist at a non-profit
The technical support team for ACL Analytics is quite efficient and ready to help if I face any challenges.
Read full review of ACL Analytics »
Anonymous User
CSO at a wellness & fitness company
Customer Service: Customer service is excellent. Technical Support: Technical support is excellent.
Read full review of Diligent One Platform (formerly Highbond) »
Anonymous User
Senior Audit Analyst 2 at a tech vendor
We contacted technical support via a vendor. For major technical issues, resolutions typically took six to eight...
Read full review of ACL Analytics »
Bentry Harawa
Assistant ICT Officer at a energy/utilities company

Read full review of ACL Analytics »
Russell LeBlanc
Internal Auditor at a healthcare company
I've used them a few times. They've been pretty helpful whenever I had any issues.
Read full review of ACL Analytics »
Anonymous User
Managing Member at a analyst firm
Customer Service: They're very good. Technical Support: They're very good.
Read full review of ACL Analytics »
Russell LeBlanc
Internal Auditor at a healthcare company
I get an answer whenever I call support.
Read full review of ACL Analytics »

Review 1 of 11

Zaw Htun
Cybersecurity Manager at a healthcare company
The technical support team is responsive and helpful, particularly when addressing technical issues during deployment...
Read full review of Trellix XDR »
Pankaj Marathe
Technical Lead at a computer software company
The technical support has been good.
Read full review of Trellix MOVE AntiVirus »
Michael Tsentsarevsky
Cyber Security Analyst. Technology, Intelligence, Research and Evaluation at a financial services firm
We have very good support from McAfee. We are satisfied with the level of service.
Read full review of Trellix MOVE AntiVirus »
Christian Guillén
Sales Manager at a computer software company
I rate the technical support a ten out of ten.
Read full review of Trellix Endpoint Detection and Response (EDR) »
Roshan Jadhav
Technical Consultant at a security firm
I have communicated with Trellix technical support whenever I face challenges, and they have been supportive.
Read full review of Trellix DLP »
Abu Imran
Information Security Engineer at a tech consulting company
I rate the technical support an eight out of ten.
Read full review of Trellix Endpoint Security Platform »
Venugopal Potumudi
Senior Consultant at a tech vendor
For desktop support, they are pretty good.
Read full review of Trellix Endpoint Security Platform »
Sheikh Abdul Hannan
Technical Manager at a consultancy
Tech support from Trellix Endpoint Security is better than that of its competitors. I would rate the tech support a...
Read full review of Trellix Endpoint Security Platform »
Meleria Mangaring
Solutions Engineer at a wholesaler/distributor
I haven't had any experience with technical support. I'm working as a presales engineer, however, I have colleagues...
Read full review of Trellix Endpoint Security Platform »
Madhav-Reddy
Senior SAP Basis Consultant at a tech services company
I would rate my experience with the technical support of Trellix DLP around seven to seven and a half.
Read full review of Trellix DLP »
Mac Wang
Project Manager at a tech services company
We have not contacted technical support because we are not using this solution. Our customers contact them for support.
Read full review of Trellix MOVE AntiVirus »
Mohd Fadhil
Security Engineer at a tech services company
I am satisfied with the solution's support.
Read full review of Trellix Endpoint Security Platform »
Anonymous User
Technical Lead Specialist at a computer software company
I have contacted technical support and they are good.
Read full review of Trellix Endpoint Security Platform »
Anonymous User
Threat Intelligence Engineer (Security Engineering Team) at a government
Mcafee's SIEM support team is very good.
Read full review of Trellix ESM »
Hayaa Kayasseh
Process Specialist - Operational Excellence at a government
I have not had any experience with technical support.
Read full review of Trellix MOVE AntiVirus »
Anonymous User
Lead Information Technology Specialist at a healthcare company
Customer Service: very good .... Technical Support: Technical support is excellent. We've worked with them a lot over...
Read full review of Trellix Endpoint Security Platform »
Durai M
IT Head at a comms service provider
The issue with technical support lies in the response time. When submitting a complaint, there is a delay, sometimes...
Read full review of Trellix Endpoint Security Platform »
Anonymous User
Business System Analyst at a consultancy
I have not used technical support for the product.
Read full review of Trellix ESM »
Victor Alexandrescu
IT Consultant and Project Manager at a government
We have had issues where we had to contact technical support. While they answered ok, the timing may have been a...
Read full review of Trellix ESM »
Shahid Abuareeb
Delivery Manager at a consultancy
Tech support is not as helpful as they were in the past.
Read full review of Trellix Endpoint Security Platform »
Anonymous User
Senior Manager Information Technology at a pharma/biotech company
We are working with McAfee on support issues that we have encountered.
Read full review of Trellix Active Response »
Sayed Ahmed
I-Security Engineer at a tech consulting company
Tech support is responsive. They're good, the very best.
Read full review of Trellix Endpoint Security Platform »
Chuck Bartenbach
CISO at a manufacturing company
I would rate technical support very well.
Read full review of Trellix Advanced Threat Defense »
Anonymous User
Security Analyst at a financial services firm
We receive our technical support through a third-party. Directly with FireEye, I'm not sure about technical support.
Read full review of Trellix Network Detection and Response »
Cybersecon67
Cyber Security Consultant at a computer software company
Technical support, as well as their online knowledge base, has helped us a lot. However, our current issue with...
Read full review of Trellix ESM »
KarimBondok
Cyber security team lead at a financial services firm
The customer service and support are very fast. Trellix’s vendor support is excellent. They have responsive experts...
Read full review of Trellix Helix Connect »
Kumaresan B
Senior Technical Support Engineer at a consultancy
It's proper support. So no delays. They always respond on time and the responses are informative.
Read full review of Trellix Helix Connect »
Kuldeep Patel
Senior System Administrator at a computer software company
We don't get any support from McAfee. If the endpoint server is down or something is not working, or the data is not...
Read full review of Trellix Endpoint Security Platform »
Anonymous User
Managing Director at a computer software company
We have used technical support in the past and I find that their response time can be a little bit slow. Also, they...
Read full review of Trellix Endpoint Security Platform »
Anonymous User
‎Infrastructure Analyst at a energy/utilities company
The technical support from McAfee is good, and also the account manager that we have is very supportive and...
Read full review of Trellix MOVE AntiVirus »

Review 1 of 30

Technical Support

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