Compare Diligent vs Trellix

Diligent

Based on 15 reviews.

Trellix

Based on 433 reviews.

Latest Research

Buyer's Guide

Splunk Enterprise Security vs. Trellix Helix Connect

December 2025

Splunk Enterprise Security vs. Trellix Helix Connect

Updated: December 2025

Sample Customers

Trellix Helix Connect

Police Bank, Verisk Analytics, Teck Resources

Popular Solutions

ACL Analytics

7 reviews

Diligent One Platform (formerly Highbond)

0 reviews

Galvanize IncidentBond [EOL]

0 reviews

Trellix Endpoint Security Platform

21 reviews

Trellix MOVE AntiVirus

8 reviews

Trellix Network Detection and Response

7 reviews

Top Industries

Financial Services Firm

14%

Government

11%

Computer Software Company

Manufacturing Company

11%

Financial Services Firm

10%

Computer Software Company

Government

Quotes From Member Reviews

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Most Helpful Reviews

Anonymous User
ACL Consultant
We normally use ACL Analytics to automate what we call control testing across different business areas. We have...
Read full review of ACL Analytics »
WillWillis
Data Analyst
The primary use case of the solution is analytics.
Read full review of Diligent One Platform (formerly Highbond) »
Daniel Eakin
Information Security Engineer at a financial services firm
The Rsam solution that we have implemented at my employer is used in many ways. Due to the nature of information...
Read full review of Galvanize IncidentBond [EOL] »

Review 1 of 3

Felipe Antoniazzi
Cybersecurity Engineer Lead at a healthcare company
In my field, I have been in the information security area for 17 years, and I am currently working in my position for...
Read full review of Trellix Collaboration Security »
GANESAN K
Senior Technical Engineer at a security firm
We have been distributing Trellix DLP solutions for around 5 to 6 years because we have our DLP customers. When going...
Read full review of Trellix DLP »
CESARCASTRO
Committee Of IT Cybersececurity at a energy/utilities company
We are in the energy market, specifically in energy generation. We got the Trellix EDR installed in most endpoints.
Read full review of Trellix Endpoint Detection and Response (EDR) »
JerryOniye
Enterprise Resources Planning Manager at a manufacturing company
I can briefly describe our use cases for Trellix MOVE AntiVirus. We use it on all our computers at the office here....
Read full review of Trellix MOVE AntiVirus »
Kumaresan B
Senior Technical Support Engineer at a consultancy
We block DMARC for incoming mails and have threat detection enabled to block or identify any spam mail received in...
Read full review of Trellix Email Security »

Review 1 of 5

Customer Service

John Erian
Team leader - Internal Audit sector at a financial services firm
I escalate many questions to technical support, and they usually respond to me. However, the local support sponsor in...
Read full review of ACL Analytics »
Sohail Ahmed
Assistant Audit Officer at a computer software company
I found ACL Analytics to be a very reliable software. When I encountered issues in different scenarios, I sought help...
Read full review of ACL Analytics »
Anonymous User
CSO at a wellness & fitness company
Customer Service: Customer service is excellent. Technical Support: Technical support is excellent.
Read full review of Diligent One Platform (formerly Highbond) »
WillWillis
Data Analyst
Technical support is available 24 hours seven days a week. The response time is good.
Read full review of Diligent One Platform (formerly Highbond) »
Bentry Harawa
Assistant ICT Officer at a energy/utilities company

Read full review of ACL Analytics »
Anonymous User
Managing Member at a analyst firm
Customer Service: They're very good. Technical Support: They're very good.
Read full review of ACL Analytics »
Russell LeBlanc
Internal Auditor at a healthcare company
I've used them a few times. They've been pretty helpful whenever I had any issues.
Read full review of ACL Analytics »
Anonymous User
Senior Audit Analyst 2 at a tech vendor
We contacted technical support via a vendor. For major technical issues, resolutions typically took six to eight...
Read full review of ACL Analytics »
Russell LeBlanc
Internal Auditor at a healthcare company
I get an answer whenever I call support.
Read full review of ACL Analytics »
Anonymous User
ACL Consultant
I would rate the technical support for ACL Analytics as a 7. This rating is due to slow response times; it would take...
Read full review of ACL Analytics »
Victor Mugambi
Group Internal Audit - Data Analytics Specialist at a non-profit
The technical support team for ACL Analytics is quite efficient and ready to help if I face any challenges.
Read full review of ACL Analytics »

Review 1 of 11

LawrenceKwaghga
Deputy Director, Research at a government
Our IT team requires deployment assistance from the product’s technical support team.
Read full review of Trellix Endpoint Security Platform »
Shashank-Gahoi
Security Architect at a tech services company
The support team is the worst. The support team must improve its knowledge.
Read full review of Trellix Endpoint Detection and Response (EDR) »
Ebenezer D
Network Security & Data Management Admin at a tech vendor
I rate the technical support below five out of ten.
Read full review of Trellix Endpoint Security Platform »
Peter Antoni
Product and Service Architect at a legal firm
My experience with the product's tech support is good.
Read full review of Trellix Endpoint Security Platform »
Shreyansh Sharma
Instrument and Control Engineer at a energy/utilities company
There is room for improvement in the customer service and support.
Read full review of Trellix Endpoint Security Platform »
Marlon Advento
Technical Consultant at a tech services company
We've reached out to technical support in the past. You can email them and make a ticket or you can call them by...
Read full review of Trellix Intrusion Prevention System »
Suresh Pathipatti
Senior Information Technology Administrator at a healthcare company
Technical support has been fine. We haven't really had any big problems to deal with.
Read full review of Trellix Endpoint Security Platform »
Vishal Khare
IT manager at a wholesaler/distributor
The technical support is good.
Read full review of Trellix MOVE AntiVirus »
Amirsaeed Iloukhani
Security Consultant at a financial services firm
The support from McAfee ESM could improve. They could improve the speed. I rate the support from McAfee ESM a four...
Read full review of Trellix ESM »
GANESAN K
Senior Technical Engineer at a security firm
The technical support from Trellix was excellent previously, but since the rebranding, it needs improvement. When...
Read full review of Trellix DLP »
Nishant Singh Chauhan
Assitanat Manager at a financial services firm
The solution's technical support is good. During the night time, I have seen that there are some issues with the...
Read full review of Trellix DLP »
Anonymous User
Technical Support Specalist at a government
Customer Service: I've not had to contact customer support. Technical Support: I've not had to contact tech support.
Read full review of Trellix Endpoint Security Platform »
Anonymous User
Senior Value Engineering at a tech vendor
The technical support for Trellix Helix is rated four out of five. Despite the ongoing transformation due to a fusion...
Read full review of Trellix Helix Connect »
AhmedEmara1
Infrastructure Manager
The support team is knowledgeable.
Read full review of Trellix MOVE AntiVirus »
Anonymous User
Systems Engineer at a computer software company
Our experience is from the technical support in India, and it is good.
Read full review of Trellix Endpoint Security Platform »
Anonymous User
Assistant Administrator at a healthcare company
For technical support, it depends upon which region you're connecting with. Most of the time, if you're in the Middle...
Read full review of Trellix Endpoint Security Platform »
Anonymous User
Manager - Computing at a tech services company
Their support is not good. It needs to be improved.
Read full review of Trellix Endpoint Security Platform »
Anonymous User
Manager Pre-Sales (ICT) at a comms service provider
The technical support is very good. They are very knowledgeable and also happy to help out.
Read full review of Trellix Endpoint Security Platform »
Anonymous User
Head of Client Infrastructure at a computer software company
We have technical support from Trellix teams, who also helped us build the Trellix system. We had a second team that...
Read full review of Trellix Advanced Threat Defense »
Aggry Motlhwa
IT Security Specialist at a financial services firm
The tech support has been superb. You log a call. Sometimes we are in a different time zone when we log a service...
Read full review of Trellix Endpoint Security Platform »
Anonymous User
Senior Security Specialist at a manufacturing company
Sometimes, they have been helpful, and sometimes, they drag their feet, and it takes days to fix an issue.
Read full review of Trellix ESM »
Anonymous User
Network and Security Engineer at a tech services company
I have not made use of technical support.
Read full review of Trellix MOVE AntiVirus »
Shahid Abuareeb
Delivery Manager at a consultancy
Tech support is not as helpful as they were in the past.
Read full review of Trellix Endpoint Security Platform »
Anonymous User
Senior Project Manager at a computer software company
I did not have a chance to interact with the technical support team at McAfee because our local internal IT takes...
Read full review of Trellix Endpoint Security Platform »
Chandrasekhar Reddy Chennuru
Scientist/Engineer-SG at a educational organization
I did not have a problem with the support I received from McAfee MOVE AntiVirus.
Read full review of Trellix MOVE AntiVirus »
itmanager1231232
IT Manager at a tech services company
It has good technical support, which is available around the clock. You can call up anytime and get whatever you...
Read full review of Trellix ESM »
Anonymous User
ICT Security Officer at a healthcare company
In our experience, technical support has been good.
Read full review of Trellix ESM »
Steve Wiles
Technical Support Engineer at a comms service provider
The technical support could improve from McAfee.
Read full review of Trellix ESM »
Philippe Panardie
RSSI at a government
Technical support is rather good. But it's very restrictive, it's false of maintenance. If you're don't authenticate...
Read full review of Trellix Network Detection and Response »
Anonymous User
Threat Intelligence Engineer (Security Engineering Team) at a government
Mcafee's SIEM support team is very good.
Read full review of Trellix ESM »

Review 1 of 30

Technical Support

No Data Available

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