Compare Fortra vs SoftExpert

Fortra

Based on 194 reviews.

SoftExpert

Based on 2 reviews.

Latest Research

Buyer's Guide

Bizagi vs. SoftExpert BPM

February 2026

Bizagi vs. SoftExpert BPM

Updated: February 2026

Sample Customers

SoftExpert BPM

Coca Cola, CRODA, CSN, Abril, Midea Carrier

Popular Solutions

63 reviews

17 reviews

4 reviews

0 reviews

Top Industries

Financial Services Firm

11%

Computer Software Company

Manufacturing Company

Comms Service Provider

Computer Software Company

22%

Manufacturing Company

10%

Maritime Company

Comms Service Provider

Quotes From Member Reviews

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Most Helpful Reviews

Jane Rachma Kiniti
IT Project Manager at a retailer
My main use case for Automate is automating my everyday tasks, such as reporting, task assignment, and updating...
Read full review of Fortra's Automate »
Syed Mubeen
Cyber Security Researcher at a tech services company
The main use case for Digital Guardian is for endpoint DLP, as it is the product for endpoint-level DLP and is one of...
Read full review of Digital Guardian »
Anuj Bhagwat
DevOps Engineer at a computer software company
Our use case is sharing the file with multiple users. It's a centralized file share system.
Read full review of GoAnywhere MFT »
Ravi Kumar Dake
Software Developer at a computer software company
Basically, Globalscape EFT is used for file management transfer, and we use the secure protocol. First, we begin with...
Read full review of Globalscape EFT »
Anonymous User
Cyber Security Engineer at a tech services company
I use it a lot for independent research. I have a copy with me on my Kali box. There’s a good reason that it’s...
Read full review of Fortra's Cobalt Strike »

Review 1 of 5

Andrea González
Business Consultant at a computer software company
We are using SoftExpert BPM for document management, workflow, and forms.
Read full review of SoftExpert BPM »

Review 1 of 1

Customer Service

Yash Bawane
Data engineer at a consultancy
The support team was responsive and helpful. They guided us thoroughly whenever we had an issue. It's somewhat...
Read full review of GoAnywhere MFT »
Watchara Manusnanta
Product Manager at a transportation company
I have not used the support.
Read full review of Digital Guardian »
AbhishekRajput
Senior Associate at a media company
We’ve used technical support in the past. They can take time to fix the problem, however. If it is an L1 and L2...
Read full review of Digital Guardian »
Corey Cole
Service Coordinator - Technology Security at a government
We spent a lot of time with the technology support team from Fortra. When we finally got the right person, they knew...
Read full review of Fortra Tripwire IP360 »
Stephen Whigham
Senior PBM Systems Administrator at a pharma/biotech company
Technical support has been pretty good. We've had some support directly through their chat service. I've had a couple...
Read full review of GoAnywhere MFT »
Jayvie Otinez Britanico
Project Lead at a comms service provider
The technical support is delayed in providing a resolution. It can take up to five days to resolve an issue.
Read full review of GoAnywhere MFT »
Ibukun Shweta
DevOps Engineer at a tech services company
In terms of customer support, I find them responsive and helpful. I would rate the customer support an 8 out of 10...
Read full review of Fortra's Automate »
Rohit Prajapat
Software Engineer / Manager at a educational organization
I would rate the technical support that GoAnywhere MFT provides around a seven. I talked with the support once, and...
Read full review of GoAnywhere MFT »
Chandan Yadav
Tech Consultant at a tech services company
While the technical support team is knowledgeable, their response time for critical issues needs improvement. A...
Read full review of GoAnywhere MFT »
Anonymous User
Director of Enterprise Architecture and Integration Engineering at a financial services firm
Their support is good. We have a good relationship with customer support, our account manager, and the consulting...
Read full review of GoAnywhere MFT »
George Pate
Facility Manager at a tech services company
We were in constant communication with Alert Logic's technical support team, depending on whether we needed to add...
Read full review of Fortra's Alert Logic MDR »
Junaid Shaik
Technology Lead at a consultancy
I would rate them a ten out of ten. The vendor support is one of the best ones I've ever worked with. They are always...
Read full review of GoAnywhere MFT »
Anonymous User
Continuous improvement coordinator at a insurance company
They are good.
Read full review of Fortra's Automate »
Ravi Kumar Dake
Software Developer at a computer software company
I would rate Fortra's support for Globalscape EFT around a seven on a scale of one to ten. I worked on-site in South...
Read full review of Globalscape EFT »
Anonymous User
Observability & Monitoring Engineer at a retailer
First-level support for GoAnywhere MFT would rate about a seven for skill level. Second-level support, after waiting...
Read full review of GoAnywhere MFT »
Anonymous User
Cloud Engineer II at a tech vendor
I have not had a reason to contact technical support, so I cannot comment on that aspect.
Read full review of Fortra's Automate »
Steven Helfgott
EDI Manager at a wholesaler/distributor
The technical support is excellent. I enjoy chatting with technical support, as it allows me to get a quick response...
Read full review of Fortra's Automate »
Swaroop Shivoji
Technical Lead at a tech vendor
They receive technical support, which sometimes feels delayed, but they do get responses. A quicker response would be...
Read full review of Globalscape EFT »
Ramesh-D
Senior IT Developer at a energy/utilities company
Fortra's Automate has good documentation and a lot of videos available. We were also given training. So, overall,...
Read full review of Fortra's Automate »
FranciscoSosa Garcia
RPA Architect & RPA Product Owner
While, in general, technical support was good, the knowledge base on offer was awful. The online support, that kind...
Read full review of Fortra's Automate »
Anonymous User
SAP Basis Administrator at a energy/utilities company
They are very responsive and very knowledgeable. I would rate them a nine out of ten. Sometimes, they are hard to...
Read full review of GoAnywhere MFT »
Sukhbir Singh
IT Service Management Professional - Applications at a tech vendor
I would give technical support a rating of 10/10. They are very knowledgeable.
Read full review of Globalscape EFT »
Riyad Chowdhury
Senior Systems Engineer at a media company
I have not contacted the technical support.
Read full review of Fortra's Alert Logic MDR »
Anonymous User
Manager Managed File Transfer at a tech services company
When it comes to technical support, I would give it a rating of three. The technical support is slow to respond and...
Read full review of GoAnywhere MFT »
Andrew Draus
Data Automation Engineer at a financial services firm
The technical support is very good. They are responsive and work through issues with me. I called them two or three...
Read full review of Fortra's Automate »
ImadMehmood
Technical Engineer
The technical support is good. Their development team releases new versions 4 times a year.
Read full review of GoAnywhere MFT »
John Mwangi
Sr Software Engineer at a consultancy
I would rate the technical support a ten out of ten. GoAnywhere offers top-rated customer support. They are always...
Read full review of GoAnywhere MFT »
SusangRamesh
Product Marketing Manager at a media company
The support team for GoAnywhere MFT is very knowledgeable. Any query that I have, they are very patient with me and...
Read full review of GoAnywhere MFT »
Anonymous User
Senior IT Auditor at a retailer
I haven't heard any complaints.
Read full review of Fortra Tripwire IP360 »
Anonymous User
System Administrator
I rate the technical support 10 out of 10 because it provided excellent service during implementation and when we...
Read full review of Fortra's Automate »

Review 1 of 30

Andrea González
Business Consultant at a computer software company
I did not use the support from the vendor.
Read full review of SoftExpert BPM »
Anonymous User
CEO at a consultancy
There's a time difference between our country the country where support is based of seven hours. In some cases, the...
Read full review of SoftExpert BPM »

Review 1 of 2

Technical Support

No Data Available

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