Compare Freshworks vs Secude

Freshworks

Based on 87 reviews.

Secude

Sample Customers

Popular Solutions

Freshservice

13 reviews

Freshdesk

12 reviews

Freshsales

2 reviews

Top Industries

Manufacturing Company

University

Computer Software Company

Educational Organization

No Data Available

Quotes From Member Reviews

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Most Helpful Reviews

Gauri Thakur
Director, Portfolio Projects at a computer software company
My team has had SCSM experience because we moved the entire workflow of SCSM into ServiceNow, but it was part of...
Read full review of Freshdesk »
Raja Farrar
IT Service Delivery Manager at a tech services company
My main use case for Freshservice is for IT support, ITSM management, and asset management. For instance, I use...
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Poornima Kumari
Interviewee at a healthcare company
I was trained in the use of Freshteam over the course of one month as part of an internship at the company I've been...
Read full review of Freshteam »

Review 1 of 3

No Data Available

Customer Service

Leandro-Coelho
Engenheiro de pré-vendas at a consumer goods company
The technical support for this solution is good. We receive support from our distributor called Tech Data Synnex. I...
Read full review of Freshsales »
Alexey Timchenko
Senior Vice President Information Technology at a comms service provider
I have used the vendor's tech support, and they are very responsive, with room for improvement. Occasionally, dealing...
Read full review of Freshdesk »
Parth Sudra
Solutions Architect at a outsourcing company
My experience with the customer support team of Freshdesk rates five out of 10. They are not too supportive, but I...
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HeshamFouad
Quality and Technical Support Department Manager at a tech services company
We have made use of the training academy and the technical support team from Freshdesk. Both have been very good...
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GeorgeMartin
Director and Owner at a tech services company
I've contacted customer support on multiple occasions and there are two main considerations; response time, and...
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JoseQuintero1
Senior Services Manager at a tech services company
Covid took a toll on the support we have received from the Freshworks team with most of their support teams based in...
Read full review of Freshteam »
Gauri Thakur
Director, Portfolio Projects at a computer software company
I don't communicate frequently with the technical support of Freshdesk. My customers, the OEM, do. My team has the...
Read full review of Freshdesk »
Mark Freemantle
Head of PMO at a comms service provider
I didn't have a direct connection to Freshservice's support itself. I used to go to our local support. Our IT help...
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SujayRao
Senior Manager, Customer Value & Innovation at a financial services firm
Technical support for Freshdesk is rated at eight point five out of ten. While support is generally helpful, there...
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Bijoykrishna Das
sap technical lead at a manufacturing company
The technical support team is very good.
Read full review of Freshservice »
Alexey Timchenko
Senior Vice President Information Technology at a comms service provider
The solution has been great. We haven't needed technical support.
Read full review of Freshdesk »
JoseQuintero1
Senior Services Manager at a tech services company
Their technical support five years ago was quite fast, but that speed has been decreasing over time due to the growth...
Read full review of Freshsales »
Salman Naeem
Assistant Manager at a tech vendor
The customer service and support are very friendly and respond fast. Overall, it is good.
Read full review of Freshdesk »
Amit Lavi
VP Customer Success at a tech vendor
The technical support from Freshdesk is great, they are responsive.
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Dedy Mulyadi
General Manager - Head of IT and Security at a comms service provider
Support is quite good.
Read full review of Freshservice »
Trilochana Gouda
IT manager at a comms service provider
We had a good experience with customer service, receiving a positive response from technical support.
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Sonu Thomas
Operations Manager at a tech services company
The support must be faster.
Read full review of Freshsales »
Anonymous User
Senior Helpdesk at a non-profit
That would actually be another area they can improve because I feel like the ability to go in and contact support is...
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Harshit Pahuja
Operations Manager at a healthcare company
Customer Service: 8/10 Technical Support: 8/10
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Raja Farrar
IT Service Delivery Manager at a tech services company
I have seen a favorable return on investment resulting from Freshservice. Time savings are evident with MTTR reduced...
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Yudhi Nr
Business Development Manager at a non-tech company
I would the customer support an eight out of ten as they respond to our queries quickly.
Read full review of Freshsales »
Divya BC
CX Team at a tech services company
If we have any doubts, we have many articles available online. We contact the support team only in a worst-case...
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reviewer9072573
IT Technician at a retailer
The customer service is satisfactory, though there might be delays in response for non-critical issues.
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Anonymous User
Operations Manager at a retailer
When it comes to setting new help desks and integrating these with different companies' emails, etc. It may be tricky...
Read full review of Freshdesk »
Line WillumsenSolem
Development Manager at a computer software company
I haven’t contacted technical support myself, but I've heard that it is good.
Read full review of Freshdesk »
Poornima Kumari
Interviewee at a healthcare company
The technical support is nice. When I was working with Freshteam I was able to ask Freshworks, the parent company,...
Read full review of Freshteam »
Anonymous User
Presales Engineer at a tech services company
Freshservice support is very reactive and helpful when we have a question or issue. Technical support is totally free...
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Ashakir Akbar
SAP-Program Manager at a manufacturing company
Technical support is good and super fast.
Read full review of Freshdesk »
Anonymous User
Head of IT Services at a financial services firm
Technical support is good. I give them 7/10.
Read full review of Freshservice »
Ashok R
Technical support manager at a tech vendor
The customer support has been good. Initially, we contacted them frequently, but now it is rarely needed. We would...
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Review 1 of 30

No Data Available

Technical Support

No Data Available

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