Compare IFS vs ProProfs

IFS

Based on 31 reviews.

ProProfs

Based on 2 reviews.

Overview

IFS AB is a global enterprise software company headquartered in Linkping, Sweden, with 2700 employees at offices all over the world. Based in Sweden, it maintains development centrers in Sweden, Sri Lanka and Poland while operating as a multinational corporation through subsidiaries in the Americas, Europe, Africa, and Asia Pacific. IFS focuses on four core strategic processes: service & asset management, manufacturing, supply chain and projects. IFS develops, supplies, and implements IFS Applications,

Information Not Available

Sample Customers

IFS Cloud Platform

China Airlines, Electrolux Group, Babcock, Cimcorp, Sky, Multiplex, Veolia.

ProProfs Help Desk

Sony, Dell, Cisco

BigContacts

1. Atlassian 2. Cisco 3. CocaCola 4. Dell 5. Equinix 6. Google 7. IBM 8. Intel 9. LinkedIn 10. Microsoft 11. Netflix 12. Oracle 13. PayPal 14. Salesforce 15. SAP 16. ServiceNow 17. Siemens 18. Spotify 19. Square 20. TMobile 21. Toyota 22. Twitter 23. Uber 24. Visa 25. Walt Disney 26. WeWork 27. World Bank 28. Xerox 29. Zynga

Popular Solutions

IFS Cloud Platform

3 reviews

ProProfs Knowledge Base

0 reviews

ProProfs Project

0 reviews

Top Industries

Computer Software Company

14%

Manufacturing Company

11%

Comms Service Provider

Financial Services Firm

Comms Service Provider

14%

Retailer

14%

Computer Software Company

11%

University

11%

Quotes From Member Reviews

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Most Helpful Reviews

Thangaraj Ramasamy
Consultant at a tech vendor
Currently, I am working with Arcwide, which is a service industry that predominantly focuses on IFS consulting,...
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Review 1 of 1

Anonymous User
Senior Researcher at ProProfs at a tech vendor

Read full review of ProProfs Knowledge Base »

Review 1 of 1

Customer Service

Brendan Fisher
IFS Applications Consultant at a consultancy
I have contacted technical support in the past. The solutions to the problems, when they come, are, as you would...
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Jaroslav Kratochvíl
Solution Delivery Director at a tech services company
I have contacted tech support many times. The support is slow since some issues take ages to be taken care of. I...
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Patrick Abi Habib
IFS Applications & Data Migration consultant at a tech services company
I rate IFS support five out of 10. The only issue is the time difference. They provide a solution most of the time,...
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Ratheesh G
Manager at a aerospace/defense firm
We have had an issue that we don't get proper after-sale service when we get technical glitches.
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GirirajInja
Head of IT operations at a tech services company
IFS Applications' technical support is good, but it needs to evolve in comparison to competitors like Microsoft,...
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Rafal Zaborowski
Supply Chain Manager, Proxy, Matw Global D&I Council Memeber at a manufacturing company
My rating for the IFS Applications technical support team is a five out of ten.
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Troy Zeleznik
ERP Systems Analyst at a manufacturing company
Technical support is very customer focused and does their best. Because our implementation is quite complex, some of...
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FabrizioMagistrelli
Head of Business Applications at a manufacturing company
The technical support could improve. My experience with IFS Applications support has been mixed. While we were using...
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Waqar Shah
Manager at a manufacturing company
Technical support is better
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Ratheesh Gee
Manager at a educational organization
I haven't dealt with the solution's technical support team directly. At our company, we have an in-house IT...
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Anonymous User
Senior Consultant at a tech services company
The technical support offered by IFS could be improved. Navigating their large organizational structure to find the...
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Anonymous User
Senior Director at a consultancy
I am not able to recall much about support. Documentation-wise, they need more. There is not much available online,...
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Anonymous User
Principal Consultant at a training & coaching company
Technical support could still be improved. They have excellent support in other parts of the world, however, I been...
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Chris Knightley Hill
Lead Filler and Strainer at a manufacturing company
IFS Service is great. They are very responsive and have helped us out of a couple of holes.
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Anonymous User
Presales and Solution Architect at a tech services company
In a large majority of cases, we handle the technical support for our clients. It's been very rare where we would...
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Anonymous User
CEO at a tech services company
Local Australian based support is good. This consists mainly of product consultants, subject matter experts, and...
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Ratheesh Gee
Manager at a educational organization
The technical support my company receives from the implementation partners of the solution is not that great. If we...
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Anonymous User
Presales and Solution Architect at a tech services company
There are times where we require technical support. Most of the time we provide our clients with support.
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Anonymous User
Product & Project Manager at a tech services company
Customer Service: I rate the level of customer service a good 8/10. Technical Support: I rate the level of technical...
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Anonymous User
Managing Director at a tech services company
Of course we had moments that we had to talk with the company in Edinburgh to solve some problems, and they had the...
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Sree Krishna Gurram
Solution Architect at a tech services company
We have had multiple interactions with the technical support team, particularly for issues related to bugs or similar...
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Anonymous User
Sr. Project Consultant (IFS-Complex MRO Process) at a tech vendor
Their post-implementation support is good but a little slower than anticipated.
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Ahmed Shehata
IT Quality Section Head at a transportation company
the customer service is not good as expected but we can say its fair
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MarkosSymeonides
CEO North America at a tech services company
Good phone local support and self-service as well. Good ( almost too much ) documentation.
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Anonymous User
Project Manager at a tech services company
The technical support is generally good when you are subscribed to the Annual Maintenance and Support package....
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Alan Stewart
Business Analyst at a manufacturing company
I rate IFS support eight out of 10. IFS technical support is excellent. Their 24/7 support center is based in Sri...
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Review 1 of 26

Anonymous User
Senior Researcher at ProProfs at a tech vendor
Customer Service: Customer service is 8.5 out of 10. Technical Support: Technical support is 9 out of 10.
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Review 1 of 1

Technical Support

No Data Available

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