Compare Omada vs One Identity

OneLogin has thousands of customers across multiple industries and from around the globe such as Uber, Airbnb, Noom, Petco, Sony, Lucky Brand, Tesco, Airbus, Japan Airlines, Aetna, Compass, Kaplan, Susan G. Komen, AAA and PennyMac.

One Identity Active Roles

City of Frankfurt, Moore Public Schools, George Washington University, Transavia Airlines, Howard County, MD. See all stories at OneIdentity.com/casestudies

Popular Solutions

Omada Identity

25 reviews

One Identity Manager

66 reviews

One Identity Safeguard

12 reviews

One Identity Active Roles

11 reviews

Top Industries

Financial Services Firm

15%

Computer Software Company

12%

Manufacturing Company

Government

Computer Software Company

15%

Financial Services Firm

Government

Manufacturing Company

Quotes From Member Reviews

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Most Helpful Reviews

Anonymous User
Manager at a manufacturing company
We use Omada Identity for managing 99% of our employees and non-employee identities. We also use it for provisioning...
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Review 1 of 1

Grzegorz Kosela
solution architect/ engineer at APEX.IT Sp. z o.o.
My use case is for task automation, such as user provisioning, deprovisioning, delegation provisioning, and rights...
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Anonymous User
Senior identity and security specialist at a pharma/biotech company
It is mainly an identity governance tool. It is being used to collect, for example, any new employee records or...
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Anonymous User
Team Lead / Consultant at a computer software company
We are using it internally because I work in a consultancy company. I use it both for our internal privileged...
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Anonymous User
Junior Security Consultant at a computer software company
We used single sign-on, multifactor authentication, lifecycle management, and connectors.
Read full review of OneLogin by One Identity »
Rebecca Wehrle
Server Sup Specialist II at Cable One
We use the solution for compliance with password requirements and enhanced security. It allows us to adhere to...
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Review 1 of 5

Customer Service

Harold Van Ham
Product owner Identity & Access management at Avans Hogeschool
So far, we have Mads as our customer success manager. He is a very good engineer. He is almost a part of our team, so...
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Pernilla Hulth
IAM Project Manager (Independent) at a retailer
I rate Omada support 10 out of 10.
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Ilanguak Olsen
Owner at Iqo.dk
My team contacts Omada Identity technical support whenever there's an error or a hiccup. There's a ticketing system...
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Espen Bago
Identity and Access Program Owner at NAV
I have interacted with them because we had used the vendor instead of a third-party integrator, which worked well for...
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Espen Bago
Identity and Access Program Owner at NAV
My team had contacted Omada Identity's technical support for a few things, and I think they were generally satisfied.
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Dietmar Wettach
Identity and Access Product Owner at Flughafen Zürich AG
We receive technical support from our partner in Switzerland.
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Michael Rask Christensen
Principal Cybersecurity Consultant at NNIT
I have not interacted with them as a customer, but I have interacted with them as a partner. I used to work on a...
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Peter Schouten
Systems Adminstrator at Avans Hogeschool
They have very good support. I would rate them an eight out of ten.
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Anonymous User
IT Project Manager at a energy/utilities company
With our customer success manager (CSM), we have a monthly meeting. So anytime we have some questions on each help, I...
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Nicole Voelker
Application Consulting & Management Administrator at a computer software company
We haven't submitted any support tickets to Omada so far because we have been solving our issues with consultants.
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Anonymous User
Senior Consultant at Københavns Kommune
Their technical support is good, but there is room for improvement. One problem that we have discussed with Omada...
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Ahmed-Hamza
Identity Access Management (IAM) Engineer at Draexlmaier
On a scale from one to ten, I would rate the technical support at a six; it's not catastrophic, however, it's not the...
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DuaneGraham
CEO at Clango
We have relationships with Omada from the chief revenue officer, all the way down. When we really need to make...
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Marc Plagge
IAM Product Owner at a transportation company
The technical support team has specific response times. Additionally, we have an Omada consultant present on our site...
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Arno Stolwijk
Partner bij Navaio IT Security at Navaio IT Security
They know what they are doing when setting up the business because this is their core business. There is no waiting...
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Anonymous User
Works at a financial services firm
The technical support team is constantly working to improve, but resolving complex issues can still be...
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Anonymous User
Director, Identity and Access Management at a computer software company
While I appreciate that Omada's technical support surpasses my prior experiences, their response times can sometimes...
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Thorsten Brüggemann
Head of IT Identity Team at a manufacturing company
The project environment is, of course, different from the live environment. It will be interesting to see how users...
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Anonymous User
Selvstænding IAM-arkitekt at a financial services firm
Above average.
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Anonymous User
Project manager Identity & Access Management bij Fontys Hogescholen at a university
We had good support from the supplier for this product.
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Anonymous User
SQL Server Consultant at a tech services company
I have had no problem with technical support. I have enrolled two similar people, with access to their partner...
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Anonymous User
Service Manager - IT Tools and Solutions, IT Contract Management, Super User Network Manager at a mining and metals company
OK, with complex questions from us.
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Anonymous User
IT Expert Identity and Access Management at a retailer
We had special contact within Omada, so their support was always very good throughout the years. When Omada got...
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User:720332
IT Security Consultant at a computer software company
I rate our support a seven out of ten. We do not get support directly from Omada. Instead, we use a partner. They're...
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Anonymous User
Client platform engineer at a energy/utilities company
I rate Omada support 9 out of 10. We haven't had an SLA in place for long. They respond quickly when we submit...
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Anonymous User
Identity and Access Architect at a renewables & environment company
I rate Omada support 9 out of 10. I'm quite satisfied. We have always had a strong consultant that supports us. We...
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Anonymous User
Product owner at a energy/utilities company
The response time can be slow at times. They are knowledgeable but seem to be so busy that they can't respond to our...
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Angéla
Senior IAM Specialist at Gemeente Utrecht
Right now, I don't feel that I have any influence on the features that they are delivering to us. My supplier has...
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Anonymous User
Manager at a manufacturing company
We do not contact their technical support directly because we have a service agreement already in place with them...
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Sudhik Kathariya
Senior Developer at Guidewire Limited
Their support is good. It is not the best. They could do better in terms of response time and knowledge.
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Review 1 of 30

Ahmad Sallam
Senior Specialist at a financial services firm
Support needs to be better because this is a framework-style product and your own developer needs to be able to work...
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Debasis Sahoo.
Lead Consultant at Wipro Limited
We just take the normal support whenever we have any issues. For the premium support, you have to pay a lot. The...
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Yehuda Fabian
System Administrator at a healthcare company
It is good. I would rate them a nine out of ten.
Read full review of One Identity Active Roles »
Jakub Stawowski
Principal Architect at ING
I believe we use Premier Support. To be perfectly honest, we were not very happy about Premier Support, and it was...
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Grzegorz Kosela
solution architect/ engineer at APEX.IT Sp. z o.o.
It's rate support ten out of ten.
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Samir Abu Tahoun
Chief Executive Officer at SMT
If One Identity Password Manager was providing good support I would not have as many complaints as I am. We are a...
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Charles Essien
Back End Developer at DC Smarter
I've used both regular support and partner support, but recently, I haven't had to use it because I have experienced...
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Anonymous User
IT Specialist at a tech services company
We use regular support. The response times are too long. Sometimes it could take days.
Read full review of One Identity Safeguard »
Jeremy Dhuit
Head of Global Digital Identity Services at a hospitality company
Customer support is rated six. Sometimes having a fix for a bug takes too much time. While in production, issues tend...
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Anonymous User
Systems Specialist at a financial services firm
We speak to our consultants. They are our technical support.
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Nawaz Sarwar
Consultant at a tech vendor
I find the support good, but not excellent. When I open a ticket, resolutions can take a long time, and I sometimes...
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Anonymous User
Group Manager at a tech vendor
I've contacted support in the past. There is premiere and regular support, and I've used both. I work mostly on the...
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Anonymous User
PreSales Engineer at a tech vendor
Customer Service: absolutely perfect Technical Support: Technical support is 10/10, absolutely.
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Anonymous User
Principal Consultant at a computer software company
I believe the support model could be better.
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Oliver Castellucchio
IT Infrastructure & Cloud Security Manager at Thux
We have not used customer service.
Read full review of syslog-ng »
Anonymous User
IT Business Process Specialist at a manufacturing company
The technical support is non-existent. It is not worth talking about.
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Anonymous User
Control System Cybersecurity Analyst at a energy/utilities company
I didn't use their tech support a bunch. The one big issue I had with OneLogin wasn't actually OneLogin's fault. I...
Read full review of OneLogin by One Identity »
Anonymous User
Director of Information Security at a healthcare company
We haven't had to use technical support. It's been a solid platform so far.
Read full review of One Identity Safeguard »
Anonymous User
Cyber Security Engineer at a financial services firm
One Identity support is okay.
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Anonymous User
Information Security Manager at a manufacturing company
The support service provided by the vendor on this product is pretty solid. It is an excellent support service. I...
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Anonymous User
IT Lead, Security services at a aerospace/defense firm
The technical support is generally very responsive. There are a few that I know by name because we work with them...
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Marta Dern
Analyst at Grifols
We have opened a couple of cases and we've had a really good response from the team. Initially, we contacted...
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Anonymous User
Identity and Access Manager at a insurance company
I rate customer support at eight out of ten. The response time has room for improvement as it can take quite a long...
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Anonymous User
Directory Service Specialist at a tech company
There is great technical support. No issues there.
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Anonymous User
Security engineer at a consultancy
I would rate their support a seven out of ten. There are other vendors in the market that provide better support. We...
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Anonymous User
Senior Solution Consultant at a tech services company
Technical support replies really promptly. The support team is very experienced and focused on the product. On the...
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Anonymous User
Works
Our experience with technical support has been extremely good.
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Anonymous User
IAM Specialist
Most clients use regular support, but some clients use premium support.
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Cody Engelman
Expert Systems Architect at Tempur Sealy International, Inc.
I love the tech support guys. Anytime that I have a problem, I can always put in a ticket. They get back to me right...
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Tadej Grebensek
IT Engineer at Gorenje Vertriebs GmbH
I haven't had much contact with the solution's tech support. My partner contacts them.
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Review 1 of 30

Technical Support

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