Compare Pindrop vs Ping Identity

Pindrop

Ping Identity

Based on 60 reviews.

Sample Customers

Popular Solutions

ForgeRock

4 reviews

Ping Identity Platform

14 reviews

Top Industries

Financial Services Firm

17%

Outsourcing Company

16%

Performing Arts

13%

Retailer

Financial Services Firm

21%

Manufacturing Company

Computer Software Company

Retailer

Quotes From Member Reviews

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Most Helpful Reviews

No Data Available

Ahmet Murat Ülker
Devops Engineer and Trainer at a tech vendor
I use the solution in my company for all of our authentications, specifically microservice authentications.
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Shruthi R Varikoti
Senior ServiceNow Developer at a financial services firm
I work with Governance, Risk, and Compliance (GRC), IT Service Management (ITSM), and Customer Service Management...
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Review 1 of 2

Customer Service

No Data Available

Dilip Reddy
Ping Engineer at a financial services firm
If some access is denied to some users, then they can contact the support team for help you can help them fix...
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Trisha Bhola
Senior Associate at a tech services company
We raised tickets asking for improvements, but sometimes we don't get the proper solution. They are responding, but...
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MAHESHKUMAR7
Cyber Security Engineer at a tech services company
A lot of teams work with technical support, but I work with it for user issues only. You might need support with...
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Lakshmi Kanth Muthyala
IAM lead at a consultancy
They provide good technical support, but resource availability can be limited compared to larger providers like Azure...
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Mario Del Toro
CyberSecurity Executive IAM Engineer at a tech vendor
My experience with the support team is good.
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Jatin Sawhney
Information Security Associate Manager at a tech services company
I would rate the support for this solution a three out of five because you can't depend entirely on them. You have to...
Read full review of ForgeRock »
Artsiom Mkrtychan
Senior Software Engineer at a tech vendor
My company does contact the solution's technical support from time to time in relation to the custom components that...
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Reviewer345234
Associate General Manager at a tech services company
We had a good experience with the solution's technical support team.
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Anonymous User
Solution Architect at a computer software company
Technical support for PingFederate is fine.
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Anonymous User
Regional IT Application Owner at a manufacturing company
I've never reached out for technical support due to the fact that we have an internal team here in Germany. They are...
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Anonymous User
Sales Representative at a comms service provider
I have not needed to contact support yet.
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Anonymous User
Staff of the founders office/IM consultant at a tech services company
We've had issues with incorrect reporting and needed to contact support. Reports were missing values, or the details...
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Anonymous User
Clustercoördinator Vernieuwing en Ontwikkeling
Very good. Helped correctly. Bugs were fixed quickly.
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Mohamed Yassine Benomar
Cyber Security Consultant at a tech company
Their technical support is good.
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Anonymous User
Solution Architect at a tech vendor
Support-wise, PingID is an eight out of ten because when my company faced a P1 incident or issue that company members...
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Shruthi R Varikoti
Senior ServiceNow Developer at a financial services firm
In Ping, I have reached out to technical support for troubleshooting SAML certificate mismatches and federated errors...
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Bino Yohannan
Technology Architect at a tech services company
It's awesome. Instant responses on support calls.
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Anonymous User
Technology Solutions Leader at a outsourcing company
We're still in the honeymoon phase with ForgeRock. Even though we have very small business interests with them today,...
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Anonymous User
President at a tech services company
The technical support is fine and we have not had any issues.
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Tavernt Muchenje
Managing Director at a tech services company
ForgeRock was born out of the open souced technology and users can use the community support without a license. Users...
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Anonymous User
Head Of Service Management at a financial services firm
Whenever we experience an incident, we call everyone in the breach and the system owner expert will call the support...
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Anonymous User
Identity and Access Manager at a security firm
It depends on whether you have a good partner network. If you have limited support for professional technical...
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Jean-Michel Repond
System manager at a legal firm
I have contacted their support. It's quite good. Out of ten, I would rate it a seven.
Read full review of ForgeRock »
Sukhwinder Singh Sadioura
Sr. IAM Consultant at a marketing services firm
I have used technical support and they have a great team.
Read full review of ForgeRock »
Vyshakh Babji
Developer at a computer software company
The solution architect and the sales managers gave the initial support. PingID's support portal is confusing, and it...
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Senthil Kandhasamy
Solution Engineer at a tech services company
I provide full support in the application integration for our customers.
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Anonymous User
Lead IAM manager at a tech services company
The technical support team is very good.
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Anonymous User
Level 3 it security engineer at a manufacturing company
We get support. The support engineers are good. They are quite proactive.
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Anonymous User
CEO at a non-profit
ForgeRock's technical support is pretty good compared to other products. The only thing is they don't want you to ask...
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Anonymous User
Manager at a consultancy
Technical support needs improvement. We have raised many cases but every time I call, they don't support. You need to...
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Technical Support

No Data Available

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