Compare Planview vs TIBCO

Planview

Based on 143 reviews.

TIBCO

Based on 205 reviews.

Sample Customers

Popular Solutions

2 reviews

0 reviews

0 reviews

7 reviews

5 reviews

9 reviews

Top Industries

Financial Services Firm

15%

Computer Software Company

12%

Manufacturing Company

11%

Educational Organization

Financial Services Firm

21%

Computer Software Company

13%

Manufacturing Company

Healthcare Company

Quotes From Member Reviews

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Most Helpful Reviews

Bobby Ozuna
Planview Portfolio Support Analyst at Thermo Fisher Scientific Inc.
Currently, we're building out a model for managing work for timesheets in Enterprise One, and then syncing that work...
Read full review of Planview Portfolios »
Eli Gerson
Manager of Innovation at Ameren Corporation
The team I'm on within our company does corporate planning and strategy. We're the innovation team within that world....
Read full review of Planview IdeaPlace »
Susan Breckenridge
Global IT PMO Manager at a wholesaler/distributor
PPM Pro started out being just an IT application. Within the IT PMO, we needed a way to track our portfolio. We had...
Read full review of Planview PPM Pro »
Nathan Streyle
Perfect Execution Manager at a manufacturing company
We have several different teams and they all have different boards for tracking, tasks, projects, and then completing...
Read full review of Planview AgilePlace »
ProjectMan83637
Project Manager at a manufacturing company
I'm an R&D Project Manager for new product development. We develop valves, pumps and seals, and I come from the valve...
Read full review of Planview ProjectPlace »

Review 1 of 5

Choon Hwa Khoh
Head of Product Test at ams AG
I use the solution in my company for file transfer, data extraction, and ETL.
Read full review of TIBCO Business Studio »
Amitava Roy
Principal Enterprise Architect (Cognizant Digital Business) at Cognizant
We use it for API management, as an API gateway. All those APIs have been published there, and we call them from...
Read full review of TIBCO Cloud API Management »
Mohsin Pathan
Associate Vice President - Solutions, presales & services at Bahwan CyberTek
Spotfire is very powerful, especially for oil and gas, as it has a very intuitive and very strong UI. These are some...
Read full review of TIBCO Spotfire »
ChristopherLebuso
Software Developer at Telkom Mobile
I receive the requirements, and I build my services on typical BusinessWorks.
Read full review of TIBCO BusinessWorks »
Srikanth Bhuvanagiri
Sr Technical Analyst at Sumtotal
We support the SumTotal function using Jasper as the LMS reporting system for listing available activities in the...
Read full review of TIBCO Jaspersoft »

Review 1 of 5

Customer Service

Antonio Lira
Territory Manager LATAM at LeaseWeb
They have very good customer service and technical support.
Read full review of Planview Daptiv »
EduardoMaya
Project Office Manager at Hoteles City Express
Customer support sometimes takes a lot of time, but otherwise they do great. It is necessary to have some support...
Read full review of Planview Portfolios »
Mark Hillman
Global Head of Portfolio Management at a wholesaler/distributor
We've opened a few tickets with Planview due to bugs, defects, or configuration issues. Because it varies so much, I...
Read full review of Planview Portfolios »
Eduardo Maya
PMO at Hoteles City Express
We have a connection-related problem. We have been asking them for a solution for about two months, but we still...
Read full review of Planview ProjectPlace »
Jane Mattei
Project Administrator - PMI at a energy/utilities company
Excellent. The online documentation is very complete and useful, particularly for functions that are not often used....
Read full review of Planview Daptiv »
Anonymous User
Senior Enterprise Architect at a financial services firm
Customer Service: 7 out of 10 Technical Support: 7 out of 10
Read full review of Planview Portfolios »
Rohan Sankhe
Business Consultant at a financial services firm
The technical support is really good and very prompt. It's quite impressive compared to our experience with other...
Read full review of Planview AgilePlace »
Anonymous User
Manufacturing Manager, Capital COE at a manufacturing company
We meet with our Planview representative once a week. If we have any questions, we just ask her, then she gets us the...
Read full review of Planview AgilePlace »
NarendernathMiriyala
Sr Information Technology Supervisor at Solar Turbines
The support is good. There are some good people there. My frustration is that there is so much turnover at Planview....
Read full review of Planview Portfolios »
Kori Patrick
Technical Manager, Innovation R&D at Enbridge Gas
The technical support has been good. I use the chat feature quite a bit, so I get support right away there. I also...
Read full review of Planview IdeaPlace »
KrishnaMohandos
Director PMO at Sephora USA
We have had both ups and downs with the support. We have been with Planview for three years. We have the new...
Read full review of Planview PPM Pro »
Anonymous User
Management consultant at Sloan Consulting
The technical support is excellent and responsive. Planview has a very active user community that they promote.
Read full review of Planview PPM Pro »
Raghavender Benkal
PM Systems Analyst at a insurance company
They have been excellent. They're very accessible. I would give their support team the highest rating because of the...
Read full review of Planview Portfolios »
Anonymous User
Director IT at a insurance company
We're not live yet, so I can't speak to post go-live technical support.
Read full review of Planview Portfolios »
Ray Veenema
Portfolio Manager at State Of Delaware
Their support is great. When I open a case I can always cut the responses within a couple of minutes, depending on...
Read full review of Planview Portfolios »
Vi EnChoong
Sr R&D Manager at Thermo Fisher Scientific
I don't interact with the technical support of Planview that much. We have our own IT department. Usually, we...
Read full review of Planview PPM Pro »
Anonymous User
Director of Enterprise Program and Portfolio Management at a retailer
My experience with their tech support was great. We had no issues. They were responsive and knowledgeable.
Read full review of Planview Portfolios »
Anonymous User
Executive Support Team Leader at a manufacturing company
I have not talked to their tech support, however, Planview's tech support in general has been good.
Read full review of Planview AgilePlace »
Anonymous User
Director of Project Management at a tech services company
The technical support is excellent. They are knowledgeable and quick to resolve issues. The only issue I have is with...
Read full review of Planview PPM Pro »
Anonymous User
Senior Consultant at a tech services company
Customer Service: 10/10 Technical Support: Technical support is great. They have got really good experts on their team.
Read full review of Planview Portfolios »
JonMarquardt
Associate at BlackRock, Inc.
I have used the technical support more on the consulting side of things. There have been no issues there. Everything...
Read full review of Planview Portfolios »
Anonymous User
Innovation Consultant at a healthcare company
The biggest room for improvement for Planview, from a customer relationship standpoint, is to bring more value to...
Read full review of Planview IdeaPlace »
Anonymous User
Lead Intellectual Property Engineer at a manufacturing company
The technical support is very good.
Read full review of Planview IdeaPlace »
Beth Noser
Applications Analyst at University of Kansas Medical Center
I have found their technical support to be helpful. I have opened a few cases with them and they've been very...
Read full review of Planview AgilePlace »
Anonymous User
Director, Solution Strategy & PMO at Verisk Analytics
So far, we have had a very good experience with customer service and tech support.
Read full review of Planview AgilePlace »
Allan Shafer
IT Architect at a healthcare company
The technical support seems strong. I know they've started doing some more off-shore support, and that space still...
Read full review of Planview Portfolios »
Anonymous User
IT Business Office Group Manager at a financial services firm
I'm unimpressed with technical support. When my folks call or email they say if it doesn't do whatever it's supposed...
Read full review of Planview Portfolios »
Kimberly Gibney
Solutions Development Manager at Wake County
Technical support is on top of things. They really know the system and we've stumped them a few times over the years....
Read full review of Planview PPM Pro »
JoanSureshkumar
Sr Innovation Coordinator at Advance Auto Parts, Inc.
I love our Spigit team and the team that I have been working with. Anytime we have any issues that are quick, the IT...
Read full review of Planview IdeaPlace »
Anonymous User
Site Reliability Engineer at a wholesaler/distributor
I usually just Google online or going to their site. I think their site's very robust, explains a lot, and you can...
Read full review of Planview ProjectPlace »

Review 1 of 30

FabioFerri
Managing Director at Catenate
Customer service used to be good. It is still pretty good, I would say. It has not changed much.
Read full review of TIBCO Business Studio »
Ray Ochieng
Integration Lead at a comms service provider
In terms of support, sometimes we get the engineers that are assigned. They don't understand the internal workings of...
Read full review of TIBCO ActiveMatrix BPM »
Mustofa Yonus
Cheif Specialist- Licensing Systems at Roads & Transport Authority
I rate the technical support a seven out of ten.
Read full review of TIBCO ActiveMatrix Service Bus »
Ray Ochieng
Integration Lead at a comms service provider
There's a case that I raised some time back and it took almost two weeks, with them telling me they took it to the...
Read full review of TIBCO BusinessWorks »
Davide Conti
CEO at daconti
We have a preferred line to TIBCO EBX for support. Their response is very good but their efficiency could improve. I...
Read full review of TIBCO EBX »
Chan Sambopol
Manager, Core Banking Office at a financial services firm
I don't use technical support right now. I don't subscribe to the enterprise version, so everything I learned I had...
Read full review of TIBCO Jaspersoft »
Mohammed Aljazayeerly
Technical and Delivery Manager (Integration) at United Delta
The technical support is not great. Whenever we open a ticket for TIBCO Mashery API Management, they tell us that we...
Read full review of TIBCO Cloud API Management »
BertrandOuattara
Consultant BI-EPM at DVC
The technical team takes care of the customer and they usually responds quickly. I think we are very satisfied with...
Read full review of TIBCO EBX »
Anonymous User
Head of IT Integration & Finance Transformation at a financial services firm
We've had good experience with technical support.
Read full review of TIBCO BusinessWorks »
Anonymous User
Developer and a Software Administrator (currently unemployed)
Technical support was always very responsive. They were probably more responsive than I was — there were a couple of...
Read full review of TIBCO Spotfire »
Anonymous User
Head of Technology Department at a comms service provider
TIBCO technical support is quick. Whenever we have an issue the support team is quick to get on the phone and resolve...
Read full review of TIBCO BusinessWorks »
Anonymous User
Manager at a consultancy
The technical support is average.
Read full review of TIBCO Jaspersoft »
Anonymous User
Data Architect at a computer software company
TIBCO support has always been great. I would rate them a nine out of ten.
Read full review of TIBCO Cloud API Management »
Anonymous User
Business Enabler at a tech services company
The customer support for this solution is very good.
Read full review of TIBCO Spotfire »
Anonymous User
Business Intelligence | IT Service Management at a comms service provider
Technical support is 6/10.
Read full review of TIBCO Jaspersoft »
Anonymous User
Business Enabler at a tech services company
TIBCO's support was satisfactory, centralized, and cost-optimized. They were quite prompt and often responded to...
Read full review of TIBCO EBX »
Anonymous User
Analytics Consultant at a consultancy
I rate technical support 7/10 and getting better.
Read full review of TIBCO Spotfire »
Srikanth Bhuvanagiri
Sr Technical Analyst at Sumtotal
Technical support takes about 24 hours to respond, but it's based on the subscription. If we're Pro license users,...
Read full review of TIBCO Jaspersoft »
ArchanaN
Associate Director at Mresult
I have not interacted much with technical support due to being in a development role, so I cannot comment extensively.
Read full review of TIBCO Spotfire »
Federico Pulice
Senior Consultant at Provincia
Their technical support is good. I've had to reach out a few times when I couldn't resolve something myself, and they...
Read full review of TIBCO ActiveMatrix BPM »
Anonymous User
Senior Technical Architect at a tech services company
TIBCO's technical support is reliable and helpful.
Read full review of TIBCO Enterprise Message Service »
Anonymous User
Vice President - Fixed Income at a financial services firm
Technical support is medium. They don’t have a user hotline to call. Any technical issue will have to be either...
Read full review of TIBCO Spotfire »
Anonymous User
Technical Architect at a financial services firm
Technical support is good.
Read full review of TIBCO BusinessWorks »
Mir Abul Ula Ali Khan
Middleware and Enterprise Integration Head at a financial services firm
Their support teams aren't that great for the latest version.
Read full review of TIBCO ActiveMatrix Service Bus »
Anonymous User
BI & Digital Transformation Consultant at a manufacturing company
Technical support is 8/10.
Read full review of TIBCO Spotfire »
Mohamed AbdElHak
Integration support supervisor at EBC
I have used TIBCO support several times, and I had a good experience.
Read full review of TIBCO Enterprise Message Service »
Ramesh Shan
Vice President at Citigroup
Their technical support is very good.
Read full review of TIBCO BusinessWorks »
Anonymous User
Spotfire Technical Analyst at a energy/utilities company
Technical support is really good. For every TIBCO product, there is a community where we can post our questions and...
Read full review of TIBCO Spotfire »
Anonymous User
Project Controls Consultant
I haven't had enough experience dealing with technical support to answer this question.
Read full review of TIBCO Spotfire »
Anand-Kumar
Head of Architecture at a insurance company
In terms of technical support - it can be improved. I would give support a 7 out of 10.
Read full review of TIBCO EBX »

Review 1 of 30

Technical Support

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