Compare SAP vs Splunk

SAP

Based on 1484 reviews.

Splunk

Based on 822 reviews.

Latest Research

Buyer's Guide

SAP IT Operations Analytics vs. Splunk Enterprise Security

March 2025

SAP IT Operations Analytics vs. Splunk Enterprise Security

Updated: March 2025

Buyer's Guide

SAP IT Operations Analytics vs. Splunk AppDynamics

February 2025

SAP IT Operations Analytics vs. Splunk AppDynamics

Updated: February 2025

Sample Customers

SAP Lumira

Medtronic, Cirque du Soleil, Antarc, B&G Manufacturing, EarlySense, eBay, Ferrero, James Austin Company, Lenovo, Sagem, RAK Ceramics, Vodafone

SAP BusinessObjects Design Studio

Wipro, Tetra Pak, MIGROS

SAP BusinessObjects Dashboards

Jebsen & Jessen

SAP IT Operations Analytics

Medtronic, Cirque du Soleil, Antarc, B&G Manufacturing, EarlySense, eBay, Ferrero, James Austin Company, Lenovo, Sagem, RAK Ceramics, Vodafone

Splunk Enterprise Security

Splunk has more than 7,000 customers spread across over 90 countries. These customers include Telenor, UniCredit, ideeli, McKenney's, Tesco, and SurveyMonkey.

Splunk AppDynamics

Cisco, Sony, Nasdaq, Reserve Bank of New Zealand, Edmunds.com, Puma, Fox News, DirecTV, Pizza Hut, T-Systems, Cornell University, OpenTable, BITMARCK, Green Mountain Power, Care.com, Overstock, Paddy Power, eHarmony, Kraft, The Motley Fool, The Container Store, and more See more customers

Splunk Cloud Platform

Mindtouch

Popular Solutions

SAP S/4HANA

62 reviews

SAP ERP

21 reviews

SAP BusinessObjects Business Intelligence Platform

11 reviews

Splunk Enterprise Security

147 reviews

Splunk AppDynamics

43 reviews

Splunk Cloud Platform

48 reviews

Top Industries

Educational Organization

17%

Manufacturing Company

12%

Computer Software Company

10%

Financial Services Firm

15%

Computer Software Company

15%

Government

Manufacturing Company

Quotes From Member Reviews

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Most Helpful Reviews

Deepak Madhavan
Delivery Head- IT Shared Services at a manufacturing company
I manage an SAP Central competence, and we are working on multiple S/4HANA implementations. Our Webex begins with...
Read full review of SAP S/4HANA »
Srinivasan Kuppuswamy
Founder Partner & Chief Consultant at Sagesse Abundance
Our company helps customers integrate the solution for interface resource planning and cutting across different...
Read full review of SAP ERP »
Sajid Farooq
Head of Professional Services at HCC - Technology & Advisory
SAP S/4HANA Cloud is an ERP solution. We use it in multiple industries to maintain their process flows for financial,...
Read full review of SAP S/4HANA Cloud »
PinakiGhosh
COO at Data Core Systems
Our existing customers who are on ECC are on-premises. They are migrating to SAP Cloud Platform, specifically on...
Read full review of SAP Cloud Platform »
A K 18
Director of Infrastructure at a university
HANA is used to analyze data quickly and build real-time dashboards, which allows us to track data live and monitor...
Read full review of SAP HANA »

Review 1 of 5

ROBERT-CHRISTIAN
CTO Security & Resilience at a tech vendor
We are an MSSP, and some of our customers have Splunk Enterprise Security, and we run it for them.
Read full review of Splunk Enterprise Security »
Sunil K R
Senior Software Engineer at Wipro Limited
We use Splunk ITSI to monitor the different stages, spaces, and processes of payment operation.
Read full review of Splunk ITSI (IT Service Intelligence) »
Lakshmi Padaga
Java Developer at U.S. Bank
We use Splunk in APM to monitor our applications. So, we integrated it into our systems to enhance our monitoring and...
Read full review of Splunk Observability Cloud »
Sathis-Kumar
Senior Manager at Bank of America
We primarily use Splunk Real User Monitoring to analyze performance bottlenecks and application transactions. It...
Read full review of Splunk Real User Monitoring (RUM) »
Job Asiimwe
Sr Manager at Continued
I use the Splunk Cloud Platform for security monitoring. My company is a technology company with over 40,000 employees.
Read full review of Splunk Cloud Platform »

Review 1 of 5

Customer Service

Anand_Kumar
Enterprise Architect at DXC Technology
The technical support is good. I haven't seen any issues.
Read full review of SAP NetWeaver Enterprise Portal »
Kanchan Khubnani
Management trainee at a analyst firm
I haven't contacted technical support yet.
Read full review of SAP ERP »
Jayarami Reddy Pujeri
ERP Head at ID Fresh Food
The support from SAP is good and there is useful online documentation if we have issues. We are a growing business...
Read full review of SAP Business One »
Kumar Madhur
Service Delivery Project Manager at HCL Technologies
The support services are not good for SAP HCM. It could be faster.
Read full review of SAP HCM »
Chakrapani Mishra
Practice Head at Arete Global
SAP’s support is good.
Read full review of SAP Cloud Platform »
Harish Golla
SAP Consultant at Quadricit
I rate the support of SAP Business One a seven out of ten.
Read full review of SAP Business One »
Ijlal Naqvi
Lead SAP Cloud Services at a computer software company
With SAP Business One, support is mostly delivered by partners. SAP doesn't deliver direct support. Established...
Read full review of SAP Business One »
Alaba Ayotunde O. OLUWAYIMIKA
It Asset Management Lead at Dangote Industries Limited
For technical support, we recruited a lot of guys who have experience with SAP. We also have support for users....
Read full review of SAP S/4HANA »
Anonymous User
Associate Manager at a consultancy
They are helpful and quite professional. Sometimes, they don't respond faster, and sometimes, they say that it needs...
Read full review of SAP BusinessObjects Business Intelligence Platform »
AndreeaSoloi
Process Excellence Manager at a healthcare company
Technical support offers prompt answers from our initial contact (sales representatives) to the consultant we worked...
Read full review of SAP Signavio Process Manager »
Anonymous User
IT manager at a tech services company
I haven't contacted SAP for support with ERP, but I have a relationship with them. My previous company was a software...
Read full review of SAP ERP »
Anonymous User
Planning Analyst at a healthcare company
Technical support is good. I contacted SAP about an issue on a Friday afternoon and was able to speak with an SAP rep...
Read full review of SAP Lumira »
Anonymous User
Technical Consultant at a tech vendor
Technical support is good, but we have to renew the support license every year. If we don't renew, we don't get any...
Read full review of SAP BusinessObjects Business Intelligence Platform »
Pallavi A
Lead Solution Engineer at DSM Business Services
Customer support is very quick.
Read full review of SAP S/4HANA Cloud »
Anonymous User
Manager at a consultancy
It is the standard level that we use from SAP. Thorough and slow, but it's very administrative if you follow strictly...
Read full review of SAP Master Data Governance »
Anonymous User
Database Consultant at a pharma/biotech company
I would say I'm satisfied with technical support, buy it can be improved also. Improved in terms of data warehousing,...
Read full review of SAP HANA »
Anonymous User
Process Integration Tech Lead at a manufacturing company
Technical support has been excellent.
Read full review of SAP Cloud Platform »
-Rakesh Yadav
Senior SAP Hybris Consultant at Freelance
The customer support is good. Normally they keep asking about the incident or support ticket. Their team will contact...
Read full review of SAP Commerce Cloud »
Anonymous User
Asset Management Specialist at a educational organization
I was satisfied with the support from SAP Contextor.
Read full review of SAP Intelligent RPA »
Juan Carlos Briceño
SAP BO Business Consultant at FARMINDUSTRIA S.A.
The technical support is excellent.
Read full review of SAP Business One »
Ali Mirnia
Chief Executive Officer at Redment
The technical support on offer is very good. We're quite satisfied with their level of service.
Read full review of SAP HANA »
Anonymous User
Senior Consultant at a tech vendor
There is SAP support available.
Read full review of SAP SuccessFactors Learning »
Abdul-Rasool
Senior Practice Manager - Head of SAP at a tech consulting company
The support that is provided is excellent. We have no complaints as to the level of support we've been given.
Read full review of SAP HANA Enterprise Cloud »
Anonymous User
Project Manager at a tech services company
I rate technical support as medium.
Read full review of SAP SuccessFactors »
Anonymous User
SAP Data and Analytics Leader - Technology Consulting and Advisory at a consultancy
Technical support is quite helpful and responsive. I would rate them at an eight or nine out of ten. We are very...
Read full review of SAP S/4HANA Cloud »
Thomas Kuhn
Head of CoE Process Management at a healthcare company
The technical support is excellent!
Read full review of SAP Signavio Process Manager »
Anonymous User
Manager, Development at a computer software company
7/10
Read full review of SAP Crystal Reports »
Anonymous User
Deputy Human Resources Coordinator at a financial services firm
We haven't needed to use support yet.
Read full review of SAP SuccessFactors »
Anonymous User
Head- IT at a tech services company
Technical support could be better. When we have requested this, the tendency has been to instruct us to implement a...
Read full review of SAP HANA »
Anthony Debyser
BI Architect at ArcelorMittal
Their technical support is not perfect and could be better. SAP Analytics Cloud is still lacking a lot of...
Read full review of SAP Analytics Cloud »

Review 1 of 30

Valarie
SOC Technical Lead at a educational organization
I have not used it very often. I have used it once or twice, but I would say that the engineers I have worked with...
Read full review of Splunk Enterprise Security »
Ian Gatundu
System engineer at Agile Cloud Ltd
I rate Splunk support nine out of 10. We provide frontline support to our clients, but we periodically pass them on...
Read full review of Splunk Cloud Platform »
JOEL MUNDOH
Splunk Administrator / Architect at MetLife
The quality of support depends on the individual use case and how we configure the solution.
Read full review of Splunk ITSI (IT Service Intelligence) »
Pulkit Thakur
Data Engineering Sr Analyst at Accenture
I would rate the solution’s support around seven to eight.
Read full review of Splunk SOAR »
Sathis-Kumar
Senior Manager at Bank of America
The technical support for this solution is good.
Read full review of Splunk AppDynamics »
Sathis-Kumar
Senior Manager at Bank of America
Technical support is good but could be improved, particularly concerning the time taken for ticket resolution.
Read full review of Splunk Synthetic Monitoring »
MANISH CHOUDHARY.
SOC manager at a tech vendor
The Splunk technical support is good but their call times differ.
Read full review of Splunk Enterprise Security »
Surya Ambavarapu
MSP ENGINEER at bitsIO Inc.
The technical support team is always supportive but their response time and knowledge can be improved.
Read full review of Splunk Enterprise Security »
Himanshu Tejwani
Platform Architect at Appcino Technologies
We have not opted for paid support but have utilized community support, which is good but could benefit from more...
Read full review of Splunk Enterprise Platform »
Anonymous User
Advanced Systems Engineer - 3 at a retailer
It's excellent.
Read full review of Splunk On-Call »
Anonymous User
Network Infrastructure Manager at a educational organization
The few times we reached out to technical support, they were helpful and able to address the issues.
Read full review of Splunk Cloud Platform »
Anonymous User
Audit Remideation/Financial Manager at a tech services company
The technical support is pretty good. I would rate it at a seven out of ten. We're mostly happy with the level of...
Read full review of Splunk Enterprise Security »
Anonymous User
Programmer/Analyst at a tech company
We constantly use technical support. It’s pretty good, depending on the nature of the challenge we're having....
Read full review of Splunk AppDynamics »
Anonymous User
Web Engineer at a tech company
I have not used technical support.
Read full review of Splunk AppDynamics »
Anonymous User
Cyber Security Analyst at a tech services company
Most of the time, some docs are not available. When you see the documents, they add a link, we go to the link but...
Read full review of Splunk Enterprise Security »
Anonymous User
ICT Services Manager at a computer software company
I appreciate that whenever we have an issue, we have very good support. If there is something wrong, I always have...
Read full review of Splunk On-Call »
Christopher Mooney
Incident Manager at CyberCore Technologies
The community (Splunk Answers/Slack Channel/User Groups) can help get you started.
Read full review of Splunk Enterprise Security »
Anonymous User
Senior technical consultant at a healthcare company
We frequently engage with support now since we have a lot of incidents. They consistently ask for feedback on our...
Read full review of Splunk Cloud Platform »
Praful Bhatnagar
Principal Systems Engineer at Aricent
The technical support is fine. At times, they take time to respond back but it may have been the support contract...
Read full review of Splunk Enterprise Security »
Ermal Galo
Information Security Officer at a financial services firm
We have a technical support contract. For the most part, we can do it probably ourselves. When technical support...
Read full review of Splunk Enterprise Security »
MS Alam.
System Administrator at Nournet communications
I have used the technical support a few times and they were good.
Read full review of Splunk Observability Cloud »
Anonymous User
Owner at a computer software company
I've never dealt with technical support. I cannot rate their services or speak to how helpful or responsive they are.
Read full review of Splunk User Behavior Analytics »
Bharath Babu Kasimsetty
Sr. Manager Digital & Technology at CBRE Group, Inc.
We have licensed technical support with AppDynamics and they are really good.
Read full review of Splunk AppDynamics »
Anonymous User
Cyber Security Architect at a financial services firm
Splunk SOAR's technical support has been responsive. We have to go through tiers to get to the correct person for...
Read full review of Splunk SOAR »
Anonymous User
Data Center Architect at a outsourcing company
We've had a few calls, and they're very responsive.
Read full review of Splunk Enterprise Security »
Anonymous User
Incident Manager at a manufacturing company
I usually go to forums and discussions to get answers to my issues. You might need a Splunk account username to talk...
Read full review of Splunk Cloud Platform »
Gregg Woodcock
Consultant at Splunxter, Inc.
It used to be great (but perhaps that was because my employer at the time was a key prospect in a vertical where...
Read full review of Splunk Enterprise Security »
Anonymous User
IT Engineer at a venture capital & private equity firm
The technical support is good.
Read full review of Splunk Cloud Platform »
Anonymous User
Technical Project Lead, Systems Architect at Bodhtree
Technical support is slow. Basically, we mail, we wait, we mail. But I think depending on the priority they take...
Read full review of Splunk AppDynamics »
SureshKumaresan
Cyber Security Consultant at HCL Technologies
I rate Splunk support seven out of 10.
Read full review of Splunk Enterprise Security »

Review 1 of 30

Technical Support

No Data Available

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