Compare SAP vs Splunk

SAP

Based on 1541 reviews.

Splunk

Based on 846 reviews.

Latest Research

Buyer's Guide

SAP IT Operations Analytics vs. Splunk Enterprise Security

June 2025

SAP IT Operations Analytics vs. Splunk Enterprise Security

Updated: June 2025

Buyer's Guide

SAP IT Operations Analytics vs. Splunk AppDynamics

June 2025

SAP IT Operations Analytics vs. Splunk AppDynamics

Updated: June 2025

Sample Customers

SAP Lumira

Medtronic, Cirque du Soleil, Antarc, B&G Manufacturing, EarlySense, eBay, Ferrero, James Austin Company, Lenovo, Sagem, RAK Ceramics, Vodafone

SAP BusinessObjects Design Studio

Wipro, Tetra Pak, MIGROS

SAP BusinessObjects Dashboards

Jebsen & Jessen

SAP IT Operations Analytics

Medtronic, Cirque du Soleil, Antarc, B&G Manufacturing, EarlySense, eBay, Ferrero, James Austin Company, Lenovo, Sagem, RAK Ceramics, Vodafone

Splunk Enterprise Security

Splunk has more than 7,000 customers spread across over 90 countries. These customers include Telenor, UniCredit, ideeli, McKenney's, Tesco, and SurveyMonkey.

Splunk AppDynamics

Cisco, Sony, Nasdaq, Reserve Bank of New Zealand, Edmunds.com, Puma, Fox News, DirecTV, Pizza Hut, T-Systems, Cornell University, OpenTable, BITMARCK, Green Mountain Power, Care.com, Overstock, Paddy Power, eHarmony, Kraft, The Motley Fool, The Container Store, and more See more customers

Splunk Cloud Platform

Mindtouch

Popular Solutions

SAP S/4HANA

64 reviews

SAP BusinessObjects Business Intelligence Platform

14 reviews

SAP ERP

16 reviews

Splunk Enterprise Security

151 reviews

Splunk AppDynamics

39 reviews

Splunk Cloud Platform

48 reviews

Top Industries

Manufacturing Company

12%

Computer Software Company

11%

Financial Services Firm

Educational Organization

Computer Software Company

14%

Financial Services Firm

14%

Manufacturing Company

Government

Quotes From Member Reviews

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Most Helpful Reviews

Deepak Madhavan
Delivery Head- IT Shared Services at a manufacturing company
I manage an SAP Central competence, and we are working on multiple S/4HANA implementations. Our Webex begins with...
Read full review of SAP S/4HANA »
Ramesh Pampana
Manager, SAP Practice at a computer software company
With SAP S/4HANA Cloud, we are doing migrations, spin-offs, starboards, and implementations. We are doing end-to-end...
Read full review of SAP S/4HANA Cloud »
PawanDihiye
Manager at Adidas
The use cases for SAP Signavio Process Intelligence vary depending on the industry, and recently, I have worked on a...
Read full review of SAP Signavio Process Intelligence »
Hari Priya
SAP Analytics Lead at Miracle Software Systems, Inc
I worked with SAP BW4HANA, creating Web Intelligence reports using BEx queries. I am a BW consultant with 14 years of...
Read full review of SAP BW4HANA »
Hari Priya
SAP Analytics Lead at Miracle Software Systems, Inc
For SAP HANA, my first project involved migrating from SAP HANA to BW due to cost concerns. The client requested...
Read full review of SAP HANA »

Review 1 of 5

Gyanesh Rahatekar
Back office at Reliance Industries Ltd
I get information related to application transactions on a day-to-day basis and manage their capacity augmentation...
Read full review of Splunk AppDynamics »
Anonymous User
Splunk System Engineer at a non-tech company
The typical use case for Splunk Enterprise Security is to meet regulations and requirements for critical...
Read full review of Splunk Enterprise Security »
Abdelmonam LABBOUZ
Splunk Observability Expert
The solution involves observability in general, such as Application Performance Monitoring, and generally addresses...
Read full review of Splunk Observability Cloud »
Siva Kuppala
Enterprise Architect at Wipro Limited
The main use cases for Splunk User Behavior Analytics include threat detection. I detect insider threats, compromised...
Read full review of Splunk User Behavior Analytics »
Kishore Gorantla
Splunk/SOAR Engineer
My use case for the solution is basically focused on deploying and configuring data related to Splunk, upgrading the...
Read full review of Splunk SOAR »

Review 1 of 5

Customer Service

Majid-Mustafa
Senior SAP Technical Consultant at Tallimax Consultancy
After the successful implementation of S/4HANA for a client, technical support is available 24/7 because the client...
Read full review of SAP S/4HANA Cloud »
Marissa Schwan
Founder and Director at a consultancy
I communicate with technical support on a regular basis. I have an account manager located in Spain whom I can...
Read full review of SAP SuccessFactors »
Kumar Saurav
Director - SAP BTP at Incture
I would rate the technical support as an eight out of ten. It could improve by providing quicker and more accurate...
Read full review of SAP Mobile Platform »
NAWAL SAXENA
SAP Project Manager at Saudi Cable Company
The technical support is very good. We have generated support tickets, and they have provided helpful advice and...
Read full review of SAP S/4HANA »
Vimal Bhardwaj
Deputy Manager, Information Technology at Greenpanel Industries
The quality of technical support services depends on the partner we are collaborating with. They help us in...
Read full review of SAP CRM »
Nisha Kannake
Pre-Sales at Cloud4C Services
I'm satisfied with the SAP SuccessFactors knowledge base and support.
Read full review of SAP SuccessFactors »
Shylaraj AK
Senior Architect at a construction company
Technical support is the same as that provided by the cloud platform. We are a premier partner with a premium SAP...
Read full review of SAP BusinessObjects Business Intelligence Platform »
Renelia Villanueva
Vice President & Group Head- People & Workplace Management at Alorica
We have internal IT technical support, and while good, both internal and external support should attend to requests...
Read full review of SAP HCM »
Anonymous User
Data Architect, Enterprise Data Warehouse at a healthcare company
Customer Service: We have to go through our systems integrator (Telus). Technical Support: Technical support is not...
Read full review of SAP IQ »
VivekGupta3
Analytics Manager at a manufacturing company
We did not find any major support areas that needed the support from SAP. The majority of the application support our...
Read full review of SAP BusinessObjects Business Intelligence Platform »
Anonymous User
Sr. Data Warehouse Engineer at a real estate/law firm
Customer Service: 5/10. Technical Support: 5/10.
Read full review of SAP BusinessObjects Business Intelligence Platform »
Chaiwat Savatdichaipruk
Managing Director at a construction company
Technical support is very good.
Read full review of SAP Business One »
Anonymous User
Information Technology Infrastructure Manager at a comms service provider
We have used the technical support team once, and their service was very good.
Read full review of SAP NetWeaver »
Anonymous User
IT Consultant at a manufacturing company
Technical support is fairly good. At times it can take three to four weeks to get back to us with a resolution....
Read full review of SAP NetWeaver »
Patrick Steenkamp
Project Manager at a consultancy
Good, as this is done in-house.
Read full review of SAP NetWeaver Enterprise Portal »
YogendraSingh
Head-IT/SAP at Barista Coffee Company Ltd.
I have contacted the technical support from SAP HANA and they are providing a complete solution to customers. I have...
Read full review of SAP HANA »
Anonymous User
Software Engineer at a manufacturing company
Their technical support is very good. The response time depends on how critical the problem is. They do give a proper...
Read full review of SAP Process Orchestration »
Anonymous User
SAP HCM Professional at a financial services firm
Our local vendor does not have that much experience. It makes it difficult for them to give training or fix some...
Read full review of SAP CRM »
reviewer8857240
Program manger at a consultancy
For technical support from the vendor SAP, I would rate them based on their responsiveness and effectiveness.
Read full review of SAP HANA »
Samuel Hon
IT Manager at Chun Wo Construction
I have dealt with technical support in the past. I consider them to be quite good. They are not too bad, actually....
Read full review of SAP ERP »
AshishMittal
Associate Vice President of technologies at Celebal Technologies
They are not excellent, but they are not bad either.
Read full review of SAP S/4HANA »
Vijay Sarathi
DGM at Bharat Electronics Limited
Technical support could be better and faster.
Read full review of SAP BusinessObjects GRC »
Anonymous User
SAP Process Orchestration Team Lead at a retailer
The solution's technical support is good. I rate the technical support an eight out of ten.
Read full review of SAP Process Orchestration »
Anonymous User
Consultant at a tech services company
Customer Service: It could be better. Technical Support: Could also be better. There are still a few niggles that...
Read full review of SAP Data Services »
Philip Benjamin
Executive Director at a non-profit
We signed on for technical support from the initial consultant but when that didn't work, the second consultant...
Read full review of SAP Adaptive Server Enterprise »
Sateesh Nagabhiru
Senior Integration Engeneer at ATOS
Sometimes, if there is a system-related issue where I have to contact SAP and raise an incident, it takes a couple of...
Read full review of SAP Process Orchestration »
MARTIN BAÑALES
Independent Consultant at Bosch&Cia
We have the contact and support of the partner that sold us the SAP application. Therefore, support comes through a...
Read full review of SAP Business One »
Ramasamy Telungupalayam
SAP Intelligent Enterprise Manager at Arram solutions ltd
We don't require that much support; it's all in the cloud and it's been pretty good. It's well supported I would say.
Read full review of SAP Analytics Cloud »
YogendraSingh
Head-IT/SAP at Barista Coffee Company Ltd.
Technical support has been great. We've used them in the past and have been satisfied with how they have helped us.
Read full review of SAP S/4HANA Cloud »
Anonymous User
IFS, SAP and Applications Specialist at a engineering company
I would give technical support a rating of 5/10. The support was good, but a little slow at times. I am sure SAP can...
Read full review of SAP Jam »

Review 1 of 30

Sneha Golhar
Senior Engineer at Wipro Limited
The support team is supportive and quick to respond. Splunk offers Platinum, Gold, and Silver support. With the...
Read full review of Splunk Enterprise Security »
DipeshBhawsar
Archtect at a financial services firm
The technical support was responsive and knowledgeable.
Read full review of Splunk Enterprise Security »
Manish Ved
Lead Infrastructure Domain Architect (Systems) at a healthcare company
I would rate the technical support of this solution a 10, on a scale from one to 10, with one being the worst and 10...
Read full review of Splunk Observability Cloud »
Parthiban Santhanakrishnan
Director of Performance Testing at QualiTest Group
There is good support available when needed.
Read full review of Splunk AppDynamics »
Ravikranth Telekarapu
Splunk Engineer at Prudent Technologies and Consulting, Inc.
The Splunk support team is adequate, but their response time is slow.
Read full review of Splunk ITSI (IT Service Intelligence) »
Sathis-Kumar
Senior Manager at Bank of America
Technical support is good but could be improved, particularly concerning the time taken for ticket resolution.
Read full review of Splunk Observability Cloud »
Daniel Hammons
Senior Director of Detection and Response at a consultancy
I would rate their support a seven out of ten. Sometimes, you get some solid people, but other times, it takes a bit...
Read full review of Splunk Enterprise Security »
Muhammad Firdaus
Splunk Presales & Splunk Technical Engineer at Westcon-Comstor
I don't have any insights into technical support. It's the same level of support as Phanton, as far as I know.
Read full review of Splunk ITSI (IT Service Intelligence) »
Tony Fabrikant
CTO at IHS Markit
Our internal tools team did work with the Splunk support team extensively. I was not directly involved, but from my...
Read full review of Splunk Enterprise Security »
Anonymous User
Senior Systems Engineer at a manufacturing company
Customer Service: 8 out of 10 - I felt that the AppDynamics team was very engaged and more than willing to help but...
Read full review of Splunk AppDynamics »
Anonymous User
Lead Splunk Architect at a financial services firm
In my opinion Splunk has three levels of support. First level is their forum (Splunk Answers). The Forum is very rich...
Read full review of Splunk Enterprise Security »
Anonymous User
Technical Architect-Product Development
The technical capabilities of people sitting in technical support is questionable. The reason being this is an...
Read full review of Splunk AppDynamics »
Ramakrishna Vedavyas
QA Leader at Synchrony
The technical support from Splunk is commendable. They respond quickly, often within 24 hours, and provide necessary...
Read full review of Splunk Security Essentials »
Anonymous User
Cyber Security Architect at a financial services firm
Splunk SOAR's technical support has been responsive. We have to go through tiers to get to the correct person for...
Read full review of Splunk SOAR »
Rishi Raval
Officer at State Street
I work with a lot of Splunk’s support people. I like them. They're all good.
Read full review of Splunk ITSI (IT Service Intelligence) »
Kent Yan
Information Security Analyst at a leisure / travel company
I never really had to use professional services. For the most part, everybody is knowledgeable and patient, and there...
Read full review of Splunk Enterprise Security »
TomO’Donoghue
Senior Consultant at North Swindon Practice Group Surgery
I rate Splunk support five out of 10. The support quality leaves much to be desired because ITSI support can be...
Read full review of Splunk ITSI (IT Service Intelligence) »
Anonymous User
Engineer in Training at a energy/utilities company
For technical support, I look at the online community, which has been a great help. I haven't used Splunk support...
Read full review of Splunk Enterprise Security »
Anonymous User
Systems Engineer III at a financial services firm
Technical support is better than in most of my experiences with most companies. They don't solve tickets as fast as...
Read full review of Splunk AppDynamics »
Anonymous User
Software Engineer at a insurance company
We have pretty good support. It is hard for me to rate them because I don't use their support much. We have a lot of...
Read full review of Splunk Cloud Platform »
Anonymous User
Sr. Manager, SOC, NOC, and Corporate Security at a computer software company
When it comes to the solution's technical support, I would say it all depends on what the request is or who is...
Read full review of Splunk Cloud Platform »
Anonymous User
DBA at a tech services company
The other team took care of the support. I am only a DBA but as far as I know, I haven't heard of any issues as such.
Read full review of Splunk AppDynamics »
Kenneth Barnes
CTA\Owner at UCSolutions
The support is okay, however, there are a couple of things that they couldn't figure out and they couldn't help me...
Read full review of Splunk Enterprise Security »
Anonymous User
Security Delivery Analyst at a consultancy
The technical support is adequate.
Read full review of Splunk Enterprise Security »
Anonymous User
Senior System Administrator at a tech company
Technical support and customer service have been amazing. I have been able to get support both through the portal,...
Read full review of Splunk AppDynamics »
Anonymous User
BS Systems Engineer at a tech services company
The last time we needed tech support help it was in order to restore some data from frozen parts. They clarified that...
Read full review of Splunk User Behavior Analytics »
Anonymous User
IT Operations Executive at a computer software company
I'm not technically responsible for technical support. Historically, we would ping the OEM, and ask them to assist us...
Read full review of Splunk AppDynamics »
Anonymous User
Splunk Administrator at a government
Splunk's support is very good, but because the cloud environment was pretty new, I ran into a couple of stumbling...
Read full review of Splunk Cloud Platform »
SureshKumaresan
Cyber Security Consultant at HCL Technologies
I rate Splunk support seven out of 10.
Read full review of Splunk Enterprise Security »
Anonymous User
Splunk engineer at a computer software company
Support is an area I have not really reached out to on behalf of our customers. I usually just go to Splunk Answers...
Read full review of Splunk Observability Cloud »

Review 1 of 30

Technical Support

No Data Available

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