Compare SmartBear vs TIBCO

SmartBear

Based on 230 reviews.

TIBCO

Based on 205 reviews.

Latest Research

Buyer's Guide

SwaggerHub vs. TIBCO Cloud API Management

April 2025

TIBCO Cloud API Management vs. SwaggerHub

Updated: April 2025

Buyer's Guide

SwaggerHub vs. TIBCO Cloud API Management

April 2025

SwaggerHub vs. TIBCO Cloud API Management

Updated: April 2025

Overview

SmartBear Software is a software company which provides tools for software developers, quality assurance engineers and IT professionals. SmartBear Software is the unification of AutomatedQA, Eviware, the original Smart Bear Software and Pragmatic Software. Currently, SmartBear provides code review, automated testing, performance/load testing, API testing, performance profiling and development management tools. These include:

Information Not Available

Sample Customers

CucumberStudio

Cisco, Cardinal Health, Intuit, Smartbox, Accenture, Deliveroo

SwaggerHub

Sonic, Zuora, Woolworths, CrowdFlower

TIBCO Cloud API Management

uShip, Sabre, TouchTunes, Best Buy, Cisco, Comcast, athenahealth, Coca-Cola Enterprises, CentralIndex.com, Constant Contact, Edmunds.com, FoodEssentials, Getty Images, Klout, Rovi, Rotten Tomatoes, Sportradar, TomTom, ACTIVE.com

Popular Solutions

SmartBear TestComplete

10 reviews

4 reviews

3 reviews

7 reviews

5 reviews

9 reviews

Top Industries

Financial Services Firm

18%

Computer Software Company

17%

Manufacturing Company

10%

Government

Financial Services Firm

21%

Computer Software Company

13%

Manufacturing Company

Healthcare Company

Quotes From Member Reviews

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Most Helpful Reviews

SwaminathanSubramanian
Director/Enterprise Solutions Architect, Technology Advisor at Kyndryl
I started using SwaggerHub in its previous version, SmartMiner, with a tool called SoapUI. I used it to create mock...
Read full review of SwaggerHub »
SandeepSingh9
Sr. QA Engineer at Arizona Department of Education
Our use case for ReadyAPI is REST API Testing. We essentially test student data because we're working for a school...
Read full review of ReadyAPI »
Walter Wirch
Technical Expert at Bertelsmann SE & Co.
CucumberStudio is primarily used for designing test scenarios and automating testing. We have implemented it in...
Read full review of CucumberStudio »
IsaacSamuel
Assistant Director at a consultancy
I have been working with the AlertSite ( /products/alertsite-reviews ) product since 2019. Within our organization,...
Read full review of AlertSite »
Jyoti Mittal
Director - Quality Engineering at a financial services firm
I use it for test management within Jira.
Read full review of Zephyr Enterprise »

Review 1 of 5

Choon Hwa Khoh
Head of Product Test at ams AG
I use the solution in my company for file transfer, data extraction, and ETL.
Read full review of TIBCO Business Studio »
Amitava Roy
Principal Enterprise Architect (Cognizant Digital Business) at Cognizant
We use it for API management, as an API gateway. All those APIs have been published there, and we call them from...
Read full review of TIBCO Cloud API Management »
Mohsin Pathan
Associate Vice President - Solutions, presales & services at Bahwan CyberTek
Spotfire is very powerful, especially for oil and gas, as it has a very intuitive and very strong UI. These are some...
Read full review of TIBCO Spotfire »
ChristopherLebuso
Software Developer at Telkom Mobile
I receive the requirements, and I build my services on typical BusinessWorks.
Read full review of TIBCO BusinessWorks »
Srikanth Bhuvanagiri
Sr Technical Analyst at Sumtotal
We support the SumTotal function using Jasper as the LMS reporting system for listing available activities in the...
Read full review of TIBCO Jaspersoft »

Review 1 of 5

Customer Service

Behdad Afghahi
Owner & CEO at Simin Invest AB
I would rate the customer support for this solution a four out of five.
Read full review of ReadyAPI Performance »
Suraj Branwal
Senior Analyst Monitoring and Reporting at Empower
In terms of support, AlertSite has documentation, though it's not completely updated, I find most of the details to...
Read full review of AlertSite »
George Mahlangu
Automation Tester at Telesure Investment Holdings (TIH)
The support team provides comprehensive support. The support persons are always willing to jump on a call to assist us.
Read full review of ReadyAPI »
Amrutha Shekar
Senior Test Engineer at a tech vendor
I've never contacted technical support. I cannot speak to how helpful or responsive they are.
Read full review of ReadyAPI Performance »
Manoj Venkat Punukollu
Lead Engineer at a tech services company
I have not used the support from ReadyAPI.
Read full review of ReadyAPI »
Blaine Anderson
Software Development Team Lead at a engineering company
Tech support that we have received so far is pretty good. We haven't really needed to use a lot of their tech support.
Read full review of SmartBear TestComplete »
Faiz Ahmed
Test Automation Specialist / Lead at a consultancy
I rate ReadyAPI support eight out of 10. There is some room for improvement. Because we are paying such a huge cost,...
Read full review of ReadyAPI Test »
Sowmya Somepalli
Senior Automation Engineer at a financial services firm
I think the support is good, but it's not immediate because we have many layers. If I have a question, I take it to a...
Read full review of ReadyAPI »
SandeepSingh9
Sr. QA Engineer at Arizona Department of Education
The technical support team for ReadyAPI has been very prompt in replying to my concerns. Usually, when you send out...
Read full review of ReadyAPI »
Sandhiya T S
Sr Solutions Engineer at Lexington Soft
Technical support is excellent. If you reach out to them, they will get back to you within 24 hours.
Read full review of SmartBear TestComplete »
Anonymous User
Middleware Technical Analyst at a comms service provider
To be honest, I've never had to contact technical support; I just Goggle the answers to any issues I experience. I've...
Read full review of ReadyAPI Test »
Anonymous User
Business Development Manager at a tech services company
Customer Service: 10 out of 10. Technical Support: 10 out of 10.
Read full review of ReadyAPI Virtualization »
Soumya-Jain
Test Lead Engineer at Strategy Compass
I purchased the license from a vendor based in India, and when I have any issues, I reach out to them directly. I...
Read full review of ReadyAPI »
Anonymous User
Team Lead at a tech vendor
Customer Service: 5/5. Technical Support: 5/5.
Read full review of SmartBear TestComplete »
Charles Netshivhera
Integration Specialist at a financial services firm
The technical support for this solution is always available. They have an online chat that is quick.
Read full review of SmartBear TestComplete »
Anonymous User
Test Automation Engineer at a tech vendor
It is impressive! What I like the most is the fact that support team helps solving problems not only for their...
Read full review of SmartBear TestComplete »
Anonymous User
Systems Test Manager at a transportation company
Technical support can be improved by being more efficient in responding to questions.
Read full review of SmartBear TestComplete »
Anonymous User
Quality Assurance Practice Leader
Customer Service can be slow to respond to electronic forms of communication and they do not have a way for a...
Read full review of SmartBear TestComplete »
Anonymous User
Head of Software Development Lab at a logistics company
An eight out of 10. They respond quite fast (in few hours) and are very open-minded.
Read full review of CucumberStudio »
Harry Mc Kay
QA Manager at a computer software company
I didn’t require any technical support.
Read full review of SmartBear TestComplete »
Anonymous User
Sr Technical Consultant at a wholesaler/distributor
The ticket was not cited as properly. None of the cases they raised at the time were addressed. Support can be...
Read full review of AlertSite »
Anonymous User
Technical Leader at a tech services company
Customer Service: I haven't had to use customer service. Technical Support: I haven't had to use technical support.
Read full review of SmartBear TestComplete »
Anonymous User
Mobile QA Tester at a comms service provider
I would rate it 10/10. Every time I had a question or issue I couldn’t figure out, they were right there to help.
Read full review of SmartBear TestComplete »
Anonymous User
Senior QA & Test Manager, Head of Test Automation at a tech services company
Customer Service: Average Technical Support: Good
Read full review of SmartBear TestComplete »
Anonymous User
Software Quality Analyst I at Bentley Systems Incorporated
Customer Service: It's very good. Technical Support: It's very good.
Read full review of SmartBear TestComplete »
Anonymous User
Sr. Automation Architect (Desktop & Mobile Application) at a tech services company
Customer Service: Customer service is very good and to the point. Technical Support: Technical support is very...
Read full review of ReadyAPI Virtualization »
Anonymous User
Software Engineer at Birlasoft IndiaLtd.
I am not the one who handles their technical support. My team has not raised any concerns about the support team. If...
Read full review of ReadyAPI Performance »
Anonymous User
Technical Product Manager at a tech vendor
The technical support is very good. They are knowledgeable and responsive. I have contacted support multiple times....
Read full review of ReadyAPI Test »
TatyanaPytel
Project Manager at Atlant Inc.
We were in contact with technical support and they were useful. We are satisfied with the support.
Read full review of ReadyAPI Test »
Anonymous User
Quality Assurance Engineer
Customer Service: Another one of the many reasons why I chose TestComplete. The level of customer service and...
Read full review of SmartBear TestComplete »

Review 1 of 30

Lourens Janse Van Rensburg
Consultant/data engineer at A2zconsulting
They provide very good support.
Read full review of TIBCO EBX »
Abhijeet Rakh
Integration Consultant at a tech services company
The technical support for TIBCO BusinessWorks is very good.
Read full review of TIBCO BusinessWorks »
Choon Hwa Khoh
Head of Product Test at ams AG
The solution's technical support is very responsive. Even if sometimes I ask for the sample code, the technical...
Read full review of TIBCO Business Studio »
Mohsin Pathan
Associate Vice President - Solutions, presales & services at Bahwan CyberTek
This is a flagship product and the technical support is good.
Read full review of TIBCO Live Datamart »
Davide Conti
CEO at daconti
We have a preferred line to TIBCO EBX for support. Their response is very good but their efficiency could improve. I...
Read full review of TIBCO EBX »
Ishtiaque Ali
Data Analytics Solution Architect at Cinergie Digital
The technical support is good.
Read full review of TIBCO Spotfire »
FabioFerri
Managing Director at Catenate
Customer service used to be good. It is still pretty good, I would say. It has not changed much.
Read full review of TIBCO Business Studio »
Amitava Roy
Principal Enterprise Architect (Cognizant Digital Business) at Cognizant
Support is okay, sort of. They respond back, but sometimes it lags a bit.
Read full review of TIBCO Cloud API Management »
Ray Ochieng
Integration Lead at a comms service provider
We have had one or two issues with technical support. There seemed to be an issue with a ticket that we raised...
Read full review of TIBCO ActiveMatrix Service Bus »
Ray Ochieng
Integration Lead at a comms service provider
It has been frustrating. I feel like we've been let down. Currently, even if you have any data-related issues, the...
Read full review of TIBCO Enterprise Message Service »
Anonymous User
Managing Executive at System Business, s. r. o.
It is a good forum.
Read full review of TIBCO Jaspersoft »
IshtiaqueAli
Data Scientist at NUCES
The support services provided are not very engaging compared to other tools like Power BI or Tableau. Resources for...
Read full review of TIBCO Spotfire »
Srikanth Bhuvanagiri
Sr Technical Analyst at Sumtotal
Technical support takes about 24 hours to respond, but it's based on the subscription. If we're Pro license users,...
Read full review of TIBCO Jaspersoft »
Anonymous User
Senior Consultant at a consultancy
Customer Service: I am a technical guy, but according to the business, they are very responsive and generous....
Read full review of TIBCO Spotfire »
Venkat Ramanan
Principal Consultant at a tech services company
The technical support for this solution is very good. Whenever we are stuck with any kind of technical issue, we...
Read full review of TIBCO ActiveMatrix Service Bus »
Anonymous User
Project Controls Consultant
I haven't had enough experience dealing with technical support to answer this question.
Read full review of TIBCO Spotfire »
Anonymous User
AVP, Data Analyst - Expert at a financial services firm
Technical support is exemplary.
Read full review of TIBCO Spotfire »
Anonymous User
Sr Technical Architect at a computer software company
While I haven't been in direct communication with technical support, we do have teams that are able to reach them if...
Read full review of TIBCO EBX »
RahulPatil1
Vice President at a financial services firm
The TIBCO BusinessWorks tech support is not very responsive. It's not that great. The tech support staff is not very...
Read full review of TIBCO BusinessWorks »
Javed Mir
Jaspersoft SME at na
I have contacted support a number of times for various reasons. For example, I contacted them with issues moving from...
Read full review of TIBCO Jaspersoft »
RobertoMessora
Head of Business Integration and Architecture at Jakala
I'm not directly involved with the technical support because there is another guy here in the company that is in...
Read full review of TIBCO ActiveMatrix BPM »
Anonymous User
Business Intelligence Lead at a transportation company
Excellent.
Read full review of TIBCO Spotfire »
Manoel Pereira De Lima Junior
IT Specialist focused on Application Architecture at a financial services firm
TIBCO Rendezvous' support is very good. We have a resident here in Brazil and he always responds fast to problems or...
Read full review of TIBCO Rendezvous »
Anonymous User
Senior Analyst - Reservoir Engineering at a energy/utilities company
On a scale of 1 to 10, I’d say customer service is a 9. Their customer service representatives are usually extremely...
Read full review of TIBCO Spotfire »
Anonymous User
Sr. IT Business Intelligence Scientist at a tech services company
Almost perfect support, 9. The only issue I had was understanding some of the techs verbally due to “English not...
Read full review of TIBCO Spotfire »
Samuel-Kwahene
Executive: Enterprise Integration Solutions at OneConnect Solutions
The technical support is fine. Initially, we try to solve an issue ourselves, if we can't we will go to the TIBCO...
Read full review of TIBCO Data Science »
Anonymous User
Founder at a consultancy
I would give technical support a rating of 10/10. I called a rep and he made a special fix for our project on the fly...
Read full review of TIBCO Jaspersoft »
MahmoudAbu-Ghali
Solutions Development Senior Manager at Zain KSA
I'd describe technical support as average. Average to superior, because they are not excellent. Sometimes they take...
Read full review of TIBCO BusinessWorks »
Anonymous User
Organization's Metrics Consultant at a tech services company
Customer Service: It’s good, at least the Tibco Community is active and very helpful. Technical Support: 9/10
Read full review of TIBCO Spotfire »
Ray Odhiambo
Manager, Business Process Automation & Order Mngt Dvpt at Safaricom Ethiopia plc
Customer support responded to us but could not answer our questions regarding how Spotfire connects to the system....
Read full review of TIBCO Spotfire »

Review 1 of 30

Technical Support

No Data Available

We monitor all reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.