Compare SolarWinds vs Tanium

SolarWinds

Based on 403 reviews.

Tanium

Based on 19 reviews.

Latest Research

Buyer's Guide

SolarWinds Server and Application Monitor vs. Tanium

July 2025

Tanium vs. SolarWinds Server and Application Monitor

Updated: July 2025

Buyer's Guide

SolarWinds Server and Application Monitor vs. Tanium

July 2025

SolarWinds Server and Application Monitor vs. Tanium

Updated: July 2025

Overview

SolarWinds Inc. develops enterprise information technology infrastructure management software for IT professionals. In 2007, SolarWinds raised funding from Austin Ventures, Bain Capital and Insight Venture Partners. SolarWinds completed its initial public offering of $112.5 million in 2009. In 2012, SolarWinds' total revenue reached $269 million. In June 2014, the company purchased the Swedish web-monitoring company Pingdom.

Information Not Available

Sample Customers

SolarWinds Server and Application Monitor

Andr. L. Riis AS, NetSuite

Tanium

JPMorgan Chase, eBay, Amazon, US Bank, MetLife, pwc, Cerner, Delphi, MGM Grand, New York Life

Popular Solutions

SolarWinds NPM

16 reviews

SolarWinds NetFlow Traffic Analyzer

11 reviews

SolarWinds Server and Application Monitor

9 reviews

Tanium

5 reviews

Tanium XEM

1 reviews

Top Industries

Computer Software Company

10%

Government

10%

Manufacturing Company

10%

Financial Services Firm

15%

Government

12%

Computer Software Company

Manufacturing Company

Quotes From Member Reviews

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Most Helpful Reviews

Raja Xabi
Technical Manager at APRAL
I assess the impact of the alerting and reporting capabilities of SolarWinds NetFlow Traffic Analyzer by using email...
Read full review of SolarWinds NetFlow Traffic Analyzer »
Sorin Gogean
IT Infrastructure Senior Network Technician at Autoliv
I have experience regarding the AD part, but my focus for the last 15 years has been oriented to the network side. My...
Read full review of SolarWinds Network Device Monitor »
Waqas Masood
Assistant Director at Higher Education Commission
I am working in the Higher Education Commission of Pakistan as part of the Pakistan Education Research Network, which...
Read full review of SolarWinds Server and Application Monitor »
Michael Savchenko
Business Developement Manager at I.ua
The SolarWinds Hybrid Cloud Observability solution is primarily used by companies that need to manage their IT...
Read full review of SolarWinds Hybrid Cloud Observability »
SJ6
Network Security Engineer at a comms service provider
Our primary use case for Kiwi Syslog is for gathering logs necessary for auditing purposes.
Read full review of SolarWinds Kiwi Syslog Server »

Review 1 of 5

Vignesh K
Infra Vulnarability Manager at Rezilyens
We primarily use Tanium for patching, focusing on vulnerabilities. Our major goal with Tanium is to patch based on...
Read full review of Tanium »
Vikram
Works at Colgate-Palmolive
I use the solution in my company for reporting, software delivery, and patching. The tool is similar to SCCM.
Read full review of Tanium XEM »

Review 1 of 2

Customer Service

Ravi Khanchandani
Founder Director at Techsa Services
Technical support is reliable, earning around an eight or nine rating.
Read full review of SolarWinds Network Configuration Manager »
OSSENI Adam
Senior Technical Consultant at ADE Technology Group
The vendor contacted us to inquire about the status of the solution and offered their assistance with the deployment....
Read full review of SolarWinds Network Configuration Manager »
ERIK LABRA
Technical Specialist, consultant at a tech vendor
Technical support is pretty good, they are very keen to help. There are some options which provide premier support...
Read full review of SolarWinds NPM »
Moldir Shynggys
Application Security Analyst at a tech services company
I've previously emailed their support when the system went down and they replied relatively quickly although didn't...
Read full review of Samanage »
Dr. SureshHungenahally
Chief Executive Officer at a consultancy
Support is very good. You raise a ticket, you get a response, and they're technically good. That's what the main...
Read full review of SolarWinds NetFlow Traffic Analyzer »
Vijay Samant
Assistant Manager at a computer software company
I rate the technical support from SolarWinds as ten out of ten.
Read full review of SolarWinds Network Device Monitor »
Fausto Espinosa
Production manager at Cobiscorp
I found the technical support for SolarWinds Database Performance Analyzer very good.
Read full review of SolarWinds Database Performance Analyzer »
Donald Bakels
Chief Executive Officer (CEO) at Adfontessoftware
Technical support needs to respond to its customers faster. We are not 100% satisfied with the level of support we get.
Read full review of SolarWinds Network Device Monitor »
Naglaa ELDeeb
Assistant Director, IT Service Excellence Quality Assurance at American University in Cairo (AUC)
Whenever I have a problem or I need to ask a question, I contact the SolarWinds support team. I would rate their...
Read full review of SolarWinds NPM »
Masud Alam
Manager at Optimum Origens Inc.
They have no local representative; we rely on the customer portal, which is not proactive and takes time.
Read full review of SolarWinds ipMonitor »
Alessandra Amorim
Technology Manager - Managed Services at Yssy
The solution's technical support should improve its knowledge base. They should have more material in Portuguese...
Read full review of SolarWinds Log Analyzer »
Dale Partridge
Senior Executive IT Program Manager at a computer software company
Our team that has worked with technical support hasn't had any complaints. It goes pretty well.
Read full review of SolarWinds NPM »
Anonymous User
Web Administrator at a sports company
Customer Service: Customer service is exceptional. They are very much in tune with our service needs and are always...
Read full review of SolarWinds AppOptics »
Anonymous User
Systems Administrator at a tech services company
Customer Service: Excellent. Technical Support: Good.
Read full review of SolarWinds Server and Application Monitor »
Anonymous User
Freelancer Information Security & SIEM Consultant at a tech consulting company
Customer Service: 0/10 as there were no knowledge base articles when I used it, and every new patch required customer...
Read full review of SolarWinds NPM »
Anonymous User
Senior Technical Engineer at a tech vendor
I have contacted SolarWinds technical support six or seven times and I think that the support is very good. The only...
Read full review of SolarWinds Security Event Manager »
Anonymous User
Senior Network Administrator at a manufacturing company
Customer Service: This is one area where SolarWinds can do better. Customer service, in terms of account renewals,...
Read full review of SolarWinds NPM »
Romario Martin
Database Administrator at JN Welding
The support team is excellent, very responsive, and quick to address issues based on severity.
Read full review of SolarWinds Database Performance Analyzer »
Anonymous User
Analyst Network Operations at a comms service provider
Overall, since we've been using it until now, I'd say technical support is pretty good. On a scale of 1-10, I'd...
Read full review of SolarWinds NPM »
Anonymous User
Systems Architect at a tech services company
I am not sure. I'm not the person who tries to troubleshoot it. I don't think we needed much support. Only once there...
Read full review of SolarWinds Server and Application Monitor »
Nouman Khan
Senior Solutions Specialist (Network & Security) at Ooredoo Qatar
We have been in contact with technical support and they are good.
Read full review of SolarWinds NPM »
Anonymous User
Manager, Enterprise Monitoring at a healthcare company
In general, the technical support is great. Around new major releases, you do experience longer waits; and every so...
Read full review of SolarWinds NPM »
Olufemi Adalemo
Chief Technology Officer at Leystel Nigeria Limited
Technical support is good. I have no complaints.
Read full review of SolarWinds Network Configuration Manager »
Anonymous User
Presales Manager at a tech services company
Customer service is good, but there is room for improvement. Sometimes, customers look for on-premises support...
Read full review of SolarWinds NPM »
RajasekharMaturi
Technical Lead at a tech vendor
In technical support, I face a few issues. They often say that only premium subscribers receive support within one or...
Read full review of SolarWinds NetFlow Traffic Analyzer »
Anonymous User
Network Engineer at a comms service provider
Customer Service: I haven’t worked with their customer service probably since the beginning, any problems with the...
Read full review of SolarWinds NPM »
Akhil Reddy
Software Developer at Noesis IT Consulting Services
The technical support services are good. However, they could respond faster.
Read full review of SolarWinds Server Configuration Monitor »
WILSON KEREBEI
CEO at WilCom Systems Ltd
We have made a few calls to support. We have not encountered very many issues that would require support.
Read full review of SolarWinds Network Device Monitor »
Daniel Shine
Systems and Data Warehouse Supervisor at MMSD
We have very few issues that require technical support, we only contact them a few times a year. They generally...
Read full review of SolarWinds NPM »
Anonymous User
Business Consultant. at a tech services company
The technical support is nothing special. The service is available on a 24/7 basis, which is good enough for my market.
Read full review of SolarWinds Server and Application Monitor »

Review 1 of 30

Mo Vermeiren
Cybersecurity Business & Technology Consultant at Capgemini
We have a direct relationship with Tanium, so we have an educated technical account manager.
Read full review of Tanium »
Santiago Mantilla
Senior Information Technology Security Consultant at Intelector
The support Tanium provides could improve by reducing the delay times for issue responses.
Read full review of Tanium »
Daniel Blackburn
IT Operation Services Manager / IT Vendor Coordinator / Change Manager at a healthcare company
I have not contacted the tool's support directly but my team has and finds them to be pretty responsive. They are top...
Read full review of Tanium »
NitinKushwaha
Product Manager at OakNorth
We contacted the technical support team with the help of a third-party vendor. They were able to solve 90% of the cases.
Read full review of Tanium »
Anonymous User
Architect at a government
So far, I am satisfied with their customer service. I would rate their technical support as an eight.
Read full review of Tanium »
Anonymous User
IT Security Manager at a transportation company
The technical support on offer is below average. For some of our other systems, I have a phone number I can call. I...
Read full review of Tanium »
Vikas K
Technical Consultant at Aon Corporation
I have never interacted with technical support. At this stage, my subordinate group is handling it. But they are...
Read full review of Tanium »
Anonymous User
Channel Director at a tech services company
I have never used the technical support so can't comment. The community is pretty good although there's not enough...
Read full review of Tanium »
Anonymous User
CEO
The problem with the tool is the way it is developed. It's not anything that support could resolve. The tool's...
Read full review of Tanium »
GaborPalatinus
Senior Director of Corporate IT at a tech vendor
I can't recall if we used Tanium's professional services. With Patch My PC, we worked with a third-party reseller who...
Read full review of Tanium »
Vikram
Works at Colgate-Palmolive
The solution's technical support is very responsive. I rate the technical support a nine out of ten.
Read full review of Tanium XEM »
Anonymous User
Founder at a construction company
Technical support is lacking. I would rate the technical support a three out of five. That is not necessarily people;...
Read full review of Tanium »
Anonymous User
Threat Intelligence at a university
I don't deal with technical support directly.
Read full review of Tanium »
KAPIL SINGH PAYAL
SCCM at Itcinfotech
When I was getting issues, there were some engineers from Tanium whom I asked regarding the driver package. They...
Read full review of Tanium »
Vignesh K
Infra Vulnarability Manager at Rezilyens
Customer service is good. However, I would appreciate more comprehensive documentation for troubleshooting.
Read full review of Tanium »

Review 1 of 15

Technical Support

No Data Available

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