Compare SonarSource Sàrl vs Sonatype

SonarQube is an open source platform for continuous inspection of code quality. In 2009, SonarQube received the Jolt Awards under testing tools category.

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Sample Customers

SonarQube

Snowflake, Booking.com, Deutsche Bank, AstraZeneca, and Ford Motor Company.

Sonatype Repository Firewall

EDF, Tomitribe, Crosskey, Blackboard, Travel audience

Sonatype Lifecycle

Genome.One, Blackboard, Crediterform, Crosskey, Intuit, Progress Software, Qualys, Liberty Mutual Insurance

Popular Solutions

SonarQube

19 reviews

SonarQube for IDE (formerly SonarLint)

1 reviews

Sonatype Lifecycle

5 reviews

Sonatype Nexus Repository

1 reviews

Sonatype Repository Firewall

1 reviews

Top Industries

Computer Software Company

14%

Financial Services Firm

13%

Manufacturing Company

13%

Comms Service Provider

Financial Services Firm

22%

Computer Software Company

12%

Manufacturing Company

Government

Quotes From Member Reviews

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Most Helpful Reviews

KarthikHarpanhalli
Sr Software Engineering Supervisor at a manufacturing company
My usual use cases for SonarQube Server (formerly SonarQube) are for static code analysis to detect any build...
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AshishGupta12
Application Security Engineer at a comms service provider
We are using SonarQube for IDE (formerly SonarLint) for our SAST function.
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Review 1 of 2

@RahulVerma
Presales Engineer at a outsourcing company
My main use case for Sonatype Lifecycle is open-source scanning for SCA. We pair it with Fortify (our SAST/DAST...
Read full review of Sonatype Lifecycle »
Thien Phan
Platform Engineer at a financial services firm
I am using the Sonatype Nexus Repository and it's working well with the corporation. I have not purchased the...
Read full review of Sonatype Nexus Repository »
AbhilashJain
DevOps engineer at a tech vendor
Whenever we have builds, we upload our builds or artifacts to Sonatype Container. This is the basic purpose. Sonatype...
Read full review of Sonatype Container »
Jay-Kim
CEO at a tech services company
Many companies, including ours, use Nexus Repository due to concerns about malware and critical vulnerabilities....
Read full review of Sonatype Repository Firewall »

Review 1 of 4

Customer Service

Jayashree Acharyya
Director at a consumer goods company
We have worked with the support from SonarQube and we have had good experiences.
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Diego Moreo
Software Quality Coordinator at a retailer
I have not used their technical support or dealt directly with their customer service.
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Denis Walrave
Project Leader / Technical Expert at a hospitality company
The technical support is good.
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Rakesh Thakur
Technical Architect at a insurance company
We're using the Community Edition, and I think support comes only with the paid version. But we had an initial...
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Anshuman Kishore
Director Product Development at a computer software company
I have not personally been in contact with technical support. I believe that our team recently had contact with them...
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Anonymous User
Digital Solutions Architect at a tech services company
I have not needed to use technical support.
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Anonymous User
System Analyst // System Architect at a tech services company
SonarQube's technical support is good.
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Anonymous User
Founder at a tech services company
We didn't contact them.
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ErnestoGonzalez
Backend Architect at a computer software company
I have not used the support.
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Anonymous User
DevOps Lead at a marketing services firm
We do have an enterprise version, however, that does not include the support right now. If we have any issues we're...
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Anonymous User
Senior Technical Architect at a tech services company
We have used technical support in the past but not recently. I would rate the support from SonarQube a four out of five.
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Anonymous User
CTO at a computer software company
As we are using the community version, there is no technical support.
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Anonymous User
Devops Engineer at a healthcare company
Good.
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Anonymous User
SW Automation Team Leader at a tech services company
They have very good documentation at the SonarQube site; during inquiries on possible purchases, the SonarSource team...
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BvsReddy
Company Director
We have not required technical support for this solution.
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Hilman Tehrani
Information Technology Technical Architect at a insurance company
With the use of community version, we already have utilized and carried out our needs to fulfil application security...
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Anonymous User
Security Information Manager at a tech services company
I've never used technical support. I can't talk about how helpful they are, never spoken with them personally. If I...
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Anonymous User
Manager, Software Development Engineering at a computer software company
We don't have contact with technical support, any issues are solved by our operation team.
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Anonymous User
Software Developer at a tech services company
6.5/10.
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Anonymous User
Application Security Analyst at a agriculture
We have not needed to use the technical support.
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Elham-Gharegozloo
Senior System Analyst at a tech services company
Because of the sanctions in our country, we cannot contact technical support directly.
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Daniel Hall
Technical Architect at a energy/utilities company
We have had no need to contact technical support.
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Ahmed Elkholy
Test Expert at a comms service provider
We contacted technical support about the BPM and WebMethod programming language. They supported us with a fast...
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Anonymous User
Senior Software Engineer at a tech services company
Technical support as a whole, it was a while ago, like three months after we stopped using their services, that they...
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Anonymous User
CEO at a computer software company
I did not have much interaction with customer support. When I did contact them, the experience was very good,...
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TibinLukose
Software Engineer at a tech services company
The community support is great. I have not had reason to contact the technical support team from the vendor.
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Anonymous User
Director at a consultancy
Fairly good.
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Anonymous User
DevOps at a tech company
The technical support team has experts on it. They are available on Twitter, Google Groups, and StackOverflow.
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Anonymous User
QA Engineer at a tech services company
Customer Service: I think is good, also there is a new forum named...
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Anonymous User
Senior Product Manager at a financial services firm
SonarQube needs to improve its support model. They do not work 24/7, and they do not provide weekend support in case...
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Review 1 of 30

CuneytGurses
DevOps Engineer at a tech services company
While it's true that there is no explicit support for various license types, the summer type seems to be highly...
Read full review of Sonatype Nexus Repository »
Ashish Shukla
Global Treasurer at a tech services company
I think we posted one or two queries on the development side, but the response was not that great. This may be due to...
Read full review of Sonatype Repository Firewall »
Axel Niering
Software Architect Sales Systems at a tech services company
We have always had quick responses to questions we had, and they have always been very helpful. The people involved...
Read full review of Sonatype Lifecycle »
@RahulVerma
Presales Engineer at a outsourcing company
Customer support has been quite responsive, usually getting back to us within a couple of hours. Teams are flexible...
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SrinathKuppannan2
Integration Manager at a comms service provider
The support was good. However, getting the right resources for specific activities is a problem. Once an issue is...
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Carlos Leão
Analista De Sistemas at a tech services company
We use Sonatype Lifecycle in its open-source software edition, so we do not have experience with their customer...
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ManojKumar9
Systems Analyst at a financial services firm
It's easy to solve issues and their support team is very helpful when I need help. They are able to give us solutions...
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Anonymous User
Security Consultant at a financial services firm
I would rate Sonatype's technical support a solid ten out of ten. They are highly engaged, conduct weekly meetings to...
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Anonymous User
Security DevOps Engineer at a legal firm
The technical support is adequate, but I did experience a frustrating issue once. They could benefit from a dedicated...
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Charles Chani
DevSecOps at a financial services firm
Technical support is very good and the model that Sonatype has taken is that it is a product company, it is not a...
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Anonymous User
Application Development Manager at a financial services firm
I haven't opened a support ticket yet.
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Anonymous User
Enterprise Application Security Analyst at a comms service provider
Their tech support is pretty good. I only know of one or two instances where the gentleman in our company who does...
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Katrin Schenker
Software Engineer at a manufacturing company
An evaluation of Sonatype's technical support is more a question for our infrastructure team. We did have some...
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Anonymous User
Java Development Manager at a government
Technical support has been really prompt.
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Anonymous User
Technical Consultant at a computer software company
I rate the technical support from Sonatype Nexus Lifecycle a six out of ten.
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Anonymous User
Product Owner Secure Coding at a financial services firm
I have contacted them, and I would rate them a seven out of 10. Like every big company that you contact for support,...
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Ricardo Van Den Broek
Software Architect at a tech vendor
We filed a ticket for some unknown components and got quick feedback. They gave us pointers on how to figure out what...
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Anonymous User
Vice President, Cybersecurity at a financial services firm
We have a weekly call with their technical support team. Their service has improved dramatically since they allocated...
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Amal Alshehri
Sr cyber analyst at a energy/utilities company
I am very satisfied with their support. They are very nice people, and they are very helpful. I would rate their...
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ConfigManag73548
Configuration Manager at a wellness & fitness company
We haven't had an instance where we needed to call tech support. There haven't been issues to the extent that we...
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Goutham Kumar
Principal DevSecOPs at a computer software company
The technical support is good. I would rate them as eight out of ten. They are helpful when we raise any tickets.
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Andy Cox
Product Strategy Group Director at a tech services company
The technical support is generally good. A couple of years ago there were some things that had been logged and that...
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Jumani Blango
Adjunct at a university
I've never had to contact technical support.
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Anonymous User
Technical Manager at a financial services firm
Sonatype support is quite responsive. When we needed something, we could reach out and set up a meeting. They provide...
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ColinStandish
Project Manager at a recreational facilities/services company
Technical support is not perfect, but quite good. On a scale of one to ten, it's a seven or eight. They're generally...
Read full review of Sonatype Nexus Repository »
Amal Alshehri
Sr cyber analyst at a energy/utilities company
I am very satisfied with their support. They are very nice people, and they are very helpful. I would rate their...
Read full review of Sonatype Lifecycle »
Anonymous User
Section Chief at a government
We've just been using Sonatype Nexus Lifecycle, so we can't evaluate its technical support for now.
Read full review of Sonatype Lifecycle »
Hagen Rahn
Senior Software Engineer at a computer software company
Technical support is very prompt. If we have a question we get the answer within a few hours. Within less than two...
Read full review of Sonatype Nexus Repository »
Anonymous User
Lead Member Of Technical Staff at a tech vendor
The customer support could be improved. Their response time is quite slow and it can take a long time to deploy new...
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Russell Webster
VP and Sr. Manager at a financial services firm
Tech support is really available and very helpful.
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Review 1 of 30

Technical Support

No Data Available

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