Compare Teamwork vs Zendesk

Teamwork

Based on 3 reviews.

Zendesk

Based on 72 reviews.

Sample Customers

Popular Solutions

2 reviews

6 reviews

0 reviews

0 reviews

Top Industries

No Data Available

Computer Software Company

21%

Manufacturing Company

Performing Arts

Educational Organization

Quotes From Member Reviews

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Most Helpful Reviews

Ryan Beckstead
Multimedia Services Administrator at Brigham Young University
We use the product to design online courses. It also helps us with media production and marketing.
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Review 1 of 1

Anita Orioma
Customer Success Manager at Mimshackworks Endeavors
For the company I was working with that used Zendesk, they paid for the subscription. I cannot provide exact...
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ManishArora
Vice President at Bypass Network Services
We use this platform for customer engagement via tickets. It has the flexibility to share internal notes via the same...
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Anonymous User
Manager of Network Development

Read full review of BIME Analytics [EOL] »

Review 1 of 3

Customer Service

Taha Khaleel
Chief Operations Officer at PRO-VISION
The solution's technical support is not needed in my company.
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Ryan Beckstead
Multimedia Services Administrator at Brigham Young University
They follow international time and are responsive.
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Luiz Gewers
Project Manager at Individual
The solution is very simple to use. I do not remember contacting technical support.
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Review 1 of 3

Ahmed Nassar
Technical Consultant at Spectrum Group
The support team is time-consuming, and they don't find the answer to our problem. Because if you are doing your job...
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Ludovic Leleu
Customer service manager at a healthcare company
The tech support is very good, and was provided by the integrator himself. They know this solution a lot better than...
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Anonymous User
IT Specialist at a non-profit
Customer Service: 6/10 – usually helpful but sometimes very slow. Technical Support: 6/10 – usually helpful but...
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Anonymous User
Team Lead - CSM Nordics at a marketing services firm
It is rarely needed.
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Anonymous User
Consultant en organisation & chargé de mission à l'international at a consultancy
I would give the technical support a 9/10 rating.
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Anonymous User
Director of IT at a computer software company
It's stellar.
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Anonymous User
VManager, Product Catalog, Quality Control & Customer Service at a retailer
Good. I really wish they had a chat feature - like Olark for example. But I guess it makes sense. Olark is chat...
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Anonymous User
IT Consultant/System Adminstrator at a tech company
Customer Service: 6/10 Technical Support: 6/10
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Anonymous User
Operations Manager at a recruiting/HR firm
Customer Service: Customer Service is non existent. Technical Support: I would give it a 4/10. They have a bar on the...
Read full review of BIME Analytics [EOL] »
Anonymous User
Marketplace Integrity Specialist at a comms service provider
Customer Service: Zendesk has great customer service and there are rarely technical issues. Technical Support: I have...
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Anonymous User
Google Apps deployment Specialist and Support Manager at a tech services company
Zendesk tech support is done via a forum, but the knowledge base contains most of the technical knowledge.
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Anonymous User
Account Coordinator at a tech vendor
Customer Service: I believe the company had a trial period with SalesForce, but switched to Zendesk because of the...
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Anonymous User
Application Support Specialist at a construction company
Customer Service: I never had to call customer service. That was done by the admin person. Technical Support: I...
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Anonymous User
Customer Support/Retail Division at a consumer goods company
The level of technical support is very good and they are very helpful.
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Anita Orioma
Customer Success Manager at Mimshackworks Endeavors
Their support team from Zendesk is excellent, similar to what you have in Freshdesk.
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Anonymous User
Project Manager/Product Owner at a tech services company
I've never been in touch with Zendesk technical support. I met with the vendor and they were very, very helpful. We...
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Anonymous User
HR Source Specialist at a computer software company
Customer Service: I have never had to contact customer service in regards to Zendesk, which I would say that's a good...
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Anonymous User
Senior Sales Engineer at a computer software company
During the early years, we were not viewed as a very large (or important) customer, but as we started to grow and...
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Anonymous User
Zendesk Specialist at a tech services company
Zendesk support has always been stellar. Most are spot on, some go above and beyond.
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Anonymous User
Consultant / Public Speaking / Writing
8/10
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Abha Jhunjhunwala
Staff Technical Writer at Netradyne
I have been in contact with Zendesk support. They have different levels with different levels of support. We are an...
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Jose Barbosa
CEO at Finanblue
We had no problems with their technical support.
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Anonymous User
Customer Experience Lead at a tech services company
10/10 - they helped me solved my problem and to understand how it works.
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Anonymous User
User Happiness Manager at a tech vendor
The customer service and support experience were okay. When contacted, they respond really fast. I’ll give it to them...
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Anonymous User
Senior Operations Manager at a tech services company
It's a solid 7/10 for specific contacts, and it would be higher including my account managers in two different...
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Anonymous User
Sales and Data Analyst at a tech services company
8.5/10 - They have a chat feature to answer questions while the user is working on the BIME platform. They respond in...
Read full review of BIME Analytics [EOL] »
Anonymous User
Operations Intelligence at a transportation company
Customer Service: Never talk to them, we talk to our global IT. Technical Support: Never talk to them, we talk to our...
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Anonymous User
Customer Happiness Associate at Indiegogo
Customer Service: Zendesk is always very responsive to our questions and very quick to let us know if there are any...
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ManishArora
Vice President at Bypass Network Services
We have had no issues with technical support so far.
Read full review of Zendesk Messaging »
Anonymous User
Application Support Specialist at a construction company
I personally never had to call Zendesk for tech support or customer service. That was funneled through a different...
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Review 1 of 30

Technical Support

No Data Available

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