Compare Teamwork vs Zendesk

Teamwork

Based on 3 reviews.

Zendesk

Based on 81 reviews.

Sample Customers

Popular Solutions

0 reviews

13 reviews

0 reviews

2 reviews

Top Industries

Manufacturing Company

10%

Comms Service Provider

10%

Wholesaler/Distributor

Performing Arts

Computer Software Company

Manufacturing Company

Outsourcing Company

Quotes From Member Reviews

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Most Helpful Reviews

Ryan Beckstead
Multimedia Services Administrator at a university
We use the product to design online courses. It also helps us with media production and marketing.
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Review 1 of 1

AmandaSanchez
Consultant and Startup Founder at a consultancy
I have not used Zendesk for a few years now, but when I did at TOPs Software, I used it for four years to set up...
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Jairo Vega
Technical Support Engineer/ QA at a computer software company
We tried to implement a 24/7 kind of global support with Zendesk, so we enabled Talk and enabled chat and ticketing,...
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Anonymous User
Manager of Network Development

Read full review of BIME Analytics [EOL] »

Review 1 of 3

Customer Service

Taha Khaleel
Chief Operations Officer at a manufacturing company
The solution's technical support is not needed in my company.
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Ryan Beckstead
Multimedia Services Administrator at a university
They follow international time and are responsive.
Read full review of Teamwork »
Luiz Gewers
Project Manager at a comms service provider
The solution is very simple to use. I do not remember contacting technical support.
Read full review of Teamwork »

Review 1 of 3

Tariq-Muhammad
SEO at a tech services company
We have our own experts that we use for support. Additionally, the solution is easy to use and it does not need a lot...
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Jairo Vega
Technical Support Engineer/ QA at a computer software company
My experience with Zendesk's customer support has not been positive. When I open a ticket for a bug, it often does...
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Jairo Vega
Technical Support Engineer/ QA at a computer software company
I'd say a nine for the support from Zendesk when considering the platform overall. My experience with Zendesk...
Read full review of Zendesk Messaging »
Ahmed Nassar
Sr. Atlassian Consultant at a consultancy
The support team is time-consuming, and they don't find the answer to our problem. Because if you are doing your job...
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Jovana Pavlovic
Senior Back Office Manager at a financial services firm
We've never directly dealt with technical support. Another department was responsible for support items.
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AmandaSanchez
Consultant and Startup Founder at a consultancy
We loved being able to track everything about tickets, including their open times and notifications for users...
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Anonymous User
IT Specialist at a non-profit
Customer Service: 6/10 – usually helpful but sometimes very slow. Technical Support: 6/10 – usually helpful but...
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Anonymous User
Head of Customer Service at a hospitality company
Customer Service: Mainly it's been good. Technical Support: Mainly it's been good.
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Anonymous User
Google Apps deployment Specialist and Support Manager at a tech services company
Zendesk tech support is done via a forum, but the knowledge base contains most of the technical knowledge.
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Anonymous User
Customer Support/Retail Division at a consumer goods company
The level of technical support is very good and they are very helpful.
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Anonymous User
Consultant en organisation & chargé de mission à l'international at a consultancy
I would give the technical support a 9/10 rating.
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Abha Jhunjhunwala
Staff Technical Writer at a tech services company
I have been in contact with Zendesk support. They have different levels with different levels of support. We are an...
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Anonymous User
Customer Onboarding at a tech services company
The support is not on chat often which is quite frustrating if you want immediate answers but they do respond to...
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ManishArora
Vice President at a comms service provider
We have had no issues with technical support so far.
Read full review of Zendesk Messaging »
Anonymous User
Technical Support Engineer, Team Lead at a computer software company
Zendesk's support team are available 24/7 for the enterprise-level customers. Though certain bugs are not immediately...
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Anita Orioma
Customer Success Manager
Their support team from Zendesk is excellent, similar to what you have in Freshdesk.
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Jose Barbosa
CEO at a tech services company
We had no problems with their technical support.
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Anonymous User
Risk Analyst at a financial services firm
10/10 as they are prompt, courteous, and is available 24/7 via a wide array of channels. Zendesk's team was really...
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Anonymous User
Senior Sales Engineer at a computer software company
During the early years, we were not viewed as a very large (or important) customer, but as we started to grow and...
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Anonymous User
Institutional Sales Executive (Head of APAC region) at a financial services firm
They have a very good Q&A page/system, I will give them the best rating.
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Anonymous User
Team Lead - CSM Nordics at a marketing services firm
It is rarely needed.
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Anonymous User
Customer Happiness Associate at a non-profit
Customer Service: Zendesk is always very responsive to our questions and very quick to let us know if there are any...
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Anonymous User
IT Support Technician at a consultancy
We have had excellent response time from Zendesk and issues are usually fixed quickly.
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Anonymous User
Project Coordinator at a tech company
I have never had to use tech support.
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Filipe Abreu
Junior system analyst at a tech services company
I have never had to interact with Zendesk's support team.
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Anonymous User
Senior Operations Manager at a tech services company
It's a solid 7/10 for specific contacts, and it would be higher including my account managers in two different...
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Anonymous User
HR Source Specialist at a computer software company
Customer Service: I have never had to contact customer service in regards to Zendesk, which I would say that's a good...
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Anonymous User
Marketplace Integrity Specialist at a comms service provider
Customer Service: Zendesk has great customer service and there are rarely technical issues. Technical Support: I have...
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Anonymous User
Application Support Specialist at a construction company
I personally never had to call Zendesk for tech support or customer service. That was funneled through a different...
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Anonymous User
Application Support Specialist at a construction company
Customer Service: I never had to call customer service. That was done by the admin person. Technical Support: I...
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Review 1 of 30

Technical Support

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