ABBYY Vantage Reviews

We use this solution for invoice processing.

The most valuable feature of this solution is its ability to extract content from documents. It is able to identify specific fields and special characters. We are able to train the tool to identify certain sets of fields based on specific definitions. This solution is also user-friendly. 

This solution could be improved by offering better integration with other platforms. They have released the connectors for all other RPA tools such as Blue Prism UiPath, but this integration is quite challenging to use. It's not very straightforward or easy to understand for a non-technical person. The integration should be configured in such a way that anyone can understand it and use it.

I have been using this solution for six to eight months.

ABBYY is a user-friendly and stable product. ABBYY is more flexible and stable compared to a solution like Kofax.

This is definitely a scalable solution. 

The customer support team are knowledgeable and responsive. Their response depends on the license that you hold with them. Their licenses come with predefined response and SLA times. If you are a golden license holder, you will receive a response within three to four hours. 

Positive

There are different sets of initial configurations and this depends on the use case. We have standalone and multi-server setups. Being a consultant, I configured ABBYY FlexiCapture myself. I could easily go through their documentation and figure out what needed to be done and how it needed to be done. The documentation is user-friendly.

They have a trial license that is limited to a certain number of pages. The paid license varies from six months to one year depending on the number of documents that need to be processed. We are a consulting firm and our license model depends on customer requirements. 

I would rate this solution a nine out of ten. 

I work with document automation where we have to create settings to understand if all the documents are there to be processed or if there is something missing. I gather the data from these documents, making them available for any automation like UiPath.

I like that it has the capability of processing a high volume of documents with great accuracy, and also the possibility of creating layers with APIs and robotic process automation. We can use these layers to connect and create an automation for the data that are available from the paper source or document source.

They have a product called Mobile Web Capture that connects with ABBYY FlexiCapture and it is a separate feature. I think they should embed Mobile Web Capture as a standard feature.

I have been using ABBYY Flexi Capture for the past ten years.

ABBYY FlexiCapture is stable.

There is no other IDP solution able to scale as ABBYY FlexiCapture. They don't only have the OCR and the ability to contextualize it, but the ability to scale and process million of pages, I have not seen anything like it in the market.

When you reach technical support for some idea of writitng simple scripts, they want you to speak to professional services. There are two parts to technical support. One is the professional service team where you are charged every time you try to reach them. And the other is the support. The support should be able to give the most basic information to the customers like simple scripts. They are not allowed to provide simple funciotnalities scripts. You have to contact the professional sales team. Many of these small problems can be solved quickly by technical support. 

Professional Services know everything you need about the tool.

Positive

Setup is easy. There are some specific jobs that need some scripts to call the functionalities of this solution. You do not have a map to follow how-to read some specific functionalities. But most of our processes, ninety-five percent of them, we were able to process and create from the tool itself, the user interface, and by adding some simple scripts.

You can trust ABBYY FlexiCapture. It is a smart solution and has many functionalities. I can recommend instead other low-cost and no-cost solutions. 

You can not compare ABBYY FlexiCapture with anything else on the market. On a scale of one to ten, I rate ABBYY FlexiCapture a ten.

The advantage of this tool is that it is a proven product. A lot of other products are quite new in the market.

Initially, it was good, but now, in terms of ease of implementation and accuracy, there are better competitors in the market. What we are seeing in some of the other tools isn't there in ABBYY. They have to improve it to include such features. Otherwise, it will be difficult for them to compete in the market.

There is more ease of implementation in new products. The time taken to extract the information is less in new products. We should be able to have a very light implementation. I have seen other products where you don't have to install anything, and everything works on the cloud as a service.

Similarly, there are difficulties with some of the documents, but there are some for which it works out. ABBYY should be definitely looking into that.

It has been more than three years.

Based on the implementation experience we have, it is scalable, and there is no doubt about it.

I don't have much experience with them. I only contacted their support team for something related to their training.

There is no doubt that it is a good tool, but you need to think about what is your goal and what you want to use it for in the long term. When we started, this was the only intelligent document-processing company available, but now, there are a number of players in the market. We came to know very recently that they have a higher success rate than this one. So, you have to evaluate according to your needs. 

I would rate it a six out of ten.

We are an implementor and we create solutions for our clients. One of the products that we use is ABBYY FlexiCapture.

We are currently implementing a use case for capturing bank statements. Using ABBYY FlexiCapture, we are working to capture the check statements with different fonts that include the value, payee name, and date of birth.

This product makes intelligent automatic documentation predictions, and for our use case and what we are targeting, the accuracy is 90%.

The most valuable feature is the accuracy of document extraction. If you compare it to other applications, such as IQ Bot, or products on AWS, FlexiCapture is much better.

The accuracy changes depending on the scenario so you need to test it before committing to this solution.

The is a stable product.

FlexiCapture is scalable. 

I would rate the technical support a nine out of ten.

I also use IQ Bot and UiPath. ABBYY is easier to use than these other products.

The initial setup is not difficult. The vendor provides technical documents to assist with deployment. It normally takes a few days to deploy but if there are a lot of configurations, for example with all of the network-related stuff, it takes more time.

For the deployment, between three and five people are enough. The maintenance can be handled by two people.

My advice for anybody who is considering this product is to start with a PoC. They need to see whether it's feasible and can handle the documents that they want to capture. Before entering into an agreement to purchase the product, try different samples and different scenarios because the accuracy is different.

I would rate this solution a ten out of ten.

We are using this solution for bank transfer orders.

The most valuable features have been the rate of recognition and the structured documents.

The recognition intelligence could improve by having more details in the documents. There are limitations with the forms, templates, and manuscripts. 

In an upcoming release, it would be a benefit to have Arabic documentation.

I have been using this solution for one year.

We contracted the technical support and everything was fine with their support.

I have previously used UiPath and I would recommend it over ABBYY FlexiCapture. UiPath is easier to use, has both intelligence and robotic processes, supports many OCR platforms, and the documents are updated frequently by the company.

The setup of this solution was a medium level of difficulty. The difficulty level depends on the model, the quality of documents, and the process.

The price of this ABBYY FlexiCapture is a bit expensive and the price is based on how many documents have been captured. For example, one or two million captures.

I rate ABBYY FlexiCapture an eight out of ten.

We primarily use this product for data capture.

The most valuable feature is the ability to capture data from documents with different formats.

IT team don't need to maintain multiple systems.

If you are not used for training layout feature, a lot of effort is required in order to upgrade to the latest version.  FlexiCapture get the better training layout feature in deep learning and NLP.

We have been using FlexiCapture for three years.

FlexiCapture is a stable product.

Scalability has not been a problem. 

I would say that the technical support is average. 

This is the first data capture product that we have used.

The initial setup and preparing for our first capture was no so easy. The application used to create the database was not easy to use.

We are the in-house team.

For us, the price is reasonable for semi-structure and unstructured forms.

We did not evaluate other options before implementing FlexiCapture.

My advice for anybody who is considering this product is that if they have many different types of documents that need to be captured, then this is a good option.

I would rate this solution an eight out of ten.

Our primary use case is for invoicing. We use it for product licenses and reports about insurance policies and invoices.

It's a very useful and user-friendly product.

The stability is very good. 

We use around 100% of data and the success rate is 90%.

We have around fifty users using this solution. The users are mostly engineers and developers. 

The initial setup was straightforward. 

I would rate this solution an eight out of ten. Not a ten because sometimes some documents have handwritten data. If this improved, I would rate it a ten out of ten.

The product is user-friendly. I would recommend it. 

We are a solution provider and ABBEY FlexiCapture is one of the products that we implement for our clients. It is an OCR tool that we use as part of different automation solutions. 

It is flexible and easy to deploy into any environment, be it on-premises or in the cloud.

The handwriting recognition is very good, as it can recognize handwriting done with pen and paper with at least 70% accuracy.

The interface is very easy for a non-technical person to use. For example, the fields that have been correctly identified are color-coded green, whereas the exceptions are color-coded red. 

Our basic concern is that ABBYY does not allow you to use the product unless you are a trained professional. This has been a roadblock for some of our clients because they have been okay with the pricing, but because they are not an expert on ABBEY, they are not able to use it.

In the future, I would like to see integration with Google Sheets. That way, if somebody has data in another format then ABBEY can pull it out and work with it directly.

We have been using ABBYY FlexiCapture for more than two and a half years.

This is a pretty stable platform.

We have not found any issues with scalability.

The majority of our clients are small to medium-sized businesses with less than $500,000 USD annual revenue. We do have some enterprise-level clients that have a revenue of more than $1,000,000 USD per year.

The technical support is pretty good. The ABBYY support teams are very good and there is an open community, which is very supportive as well. We normally get a response within about six hours of creating a ticket.

It is very easy to set up. The deployment takes around 48 hours, end to end.

This is absolutely a solution that I would recommend. If you are having problems with handwritten text and the recognition of data then ABBYY is the place to go.

I would rate this solution a nine out of ten.