ABBYY Vantage Reviews and Pricing

reviewer1832391

Assistant to CEO and Sale Lead on RPA UiPath Solution at a tech services company with 11-50 employees

Oct 4, 2023

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The initial setup is of medium complexity but offers low scalability and stability

Pros and Cons

"The OTR (Optical Text Recognition) is the most valuable feature of this solution."

"There is an area of improvement. For example, when we read the data from the OCR, the accuracy is not good."

What is our primary use case?

It is used for reading the invoice and working between customer ERP to implement RPA service, the robotic process automation. We've read the data from MD.

What is most valuable?

The OTR (Optical Text Recognition) is the most valuable feature of this solution.

What needs improvement?

There is an area of improvement. For example, when we read the data from the OCR, the accuracy is not good.

In future releases, I would like to see Thailand English integration in this solution. There is not a lot of Thai language integration, which is pre-dominantly an issue in Thailand.

For how long have I used the solution?

It's been in use for the past year. We use the latest version of the solution.

Buyer's Guide

ABBYY Vantage

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What do I think about the stability of the solution?

I would rate the stability a six out of ten.

What do I think about the scalability of the solution?

It is pretty low in terms of scalability. I would rate the solution a two out of ten.

How are customer service and support?

In Thailand, we've had to be the technical support, especially as resellers. So there's not really a lot of technical support available in the Thai language.

How was the initial setup?

The initial setup is of medium complexity. I would rate my experience with the initial setup a six out of ten, where one is difficult, and ten is easy.

We have deployed it both on-premises and on the cloud.

What other advice do I have?

Overall, I would rate the solution a five out of ten. Specifically in Thailand, ABBYY Vantage does not have proper Thai language integration. So, when you're trying to read or analyze data that implements Thai language, it proves quite problematic.

Disclosure: My company has a business relationship with this vendor other than being a customer. Reseller