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HM
Hariharan Manikumar
Consultant | AWS Cloud & Cloud Security at a tech services company with 5,001-10,000 employees
MSP
May 18, 2020
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User-friendly and stable with good technical support
Pros and Cons
  • "The most valuable feature is usability, as it is quite user-friendly."
  • "Overall, this is a good product, we are satisfied with the support, and I recommend it."
  • "It would be good if the AWS Secrets Manager were more customizable."
  • "It would be good if the AWS Secrets Manager were more customizable."

What is most valuable?

The most valuable feature is usability, as it is quite user-friendly.

What needs improvement?

It would be good if the AWS Secrets Manager were more customizable.

For how long have I used the solution?

I have been working with AWS Secrets Manager for about two and a half years.

What do I think about the stability of the solution?

This is a stable product.

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What do I think about the scalability of the solution?

I have not tested the scalability. I have about forty people on my team who are administrators and developers.

How are customer service and support?

We have a dedicated TAM in case we have any queries and we are in touch with them on a weekly basis. We work with AWS very closely and there are no issues in terms of support.

Which solution did I use previously and why did I switch?

We did not use another similar solution prior to this one.

How was the initial setup?

There was nothing complex about the installation.

What about the implementation team?

The vendor assisted us with the installation. The setup was completed within a day.

What other advice do I have?

I have been using AWS for the past 10 years and am quite comfortable working in that environment. The Secrets Manager is just one of the AWS products that I use regularly.

Overall, this is a good product, we are satisfied with the support, and I recommend it.

I would rate this solution an eight out of ten.

Which deployment model are you using for this solution?

Public Cloud

If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?

Amazon Web Services (AWS)
Disclosure: My company has a business relationship with this vendor other than being a customer. partner
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Buyer's Guide
Download our free Enterprise Password Managers Report and find out what your peers are saying about Amazon Web Services (AWS), Microsoft, HashiCorp, and more!
Buyer's Guide
Enterprise Password Managers
May 2026
DOWNLOAD NOW
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