We use the platform to provide secure perimeter internet access for customers and also to provide secure networks or secure SANs for customers. We have a global partnership with Cisco and I'm a re-sales and security manager of IT services.
SOC & SECURITY SERVICES DIRECTOR at a comms service provider with 501-1,000 employees
Filtering, IPS, and the A&P on small operations are all great features
Pros and Cons
- "A good intrusion prevention system and filtering."
- "Implementations require the use of a console. It would help if the console was embedded."
What is our primary use case?
What is most valuable?
The top features for me are the filtering, the intrusion prevention system, and the AMP on small operations.
What needs improvement?
To configure the FirePower it is required an external console. It would be nice to have the console embedded in the Firewall so you don't require an extra device. I'd like to see some kind of SD-WAN included as a feature.
For how long have I used the solution?
I've been using this solution for six years.
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What do I think about the stability of the solution?
The solution is very stable and we feel very secure with it.
What do I think about the scalability of the solution?
The scalability is no problem.
How are customer service and support?
The technical support is excellent.
How was the initial setup?
The initial setup is quite straightforward. I think someone who knows the iOS platform and knows about firewalls can setup the device. If you don't have experience, it will be somewhat complicated. If you know the platform, implementation is very quick. We've installed over 1,000 firewalls for different customers.
What other advice do I have?
This is a very stable platform, and you can adjust the engine for malware protection. It is one of the best and a very reliable solution.
I would rate this solution a 10 out of 10.
Which deployment model are you using for this solution?
On-premises
Disclosure: My company has a business relationship with this vendor other than being a customer. Partner
Senior IT Analyst at a insurance company with 51-200 employees
Comparable pricing, stable, with good and responsive technical support
Pros and Cons
- "There are no issues that we are aware of. It does its job silently in the background."
- "The initial setup could be simplified, as it can be complex for new users."
What is our primary use case?
We use this solution for our firewall and intrusion prevention system.
What is most valuable?
The most valuable feature is that I have 16 public IP addresses that tunnel through into servers inside.
There are no issues that we are aware of. It does its job silently in the background.
What needs improvement?
The initial setup could be simplified, as it can be complex for new users.
For how long have I used the solution?
We have been working with this solution for a couple of years.
What do I think about the stability of the solution?
It's stable. If there is ever a problem, it never seems to be the firewall.
What do I think about the scalability of the solution?
This particular model can't quite handle the bandwidth we need. We're actually replacing it shortly with the new higher capacity model.
How are customer service and technical support?
Technical support is good. They are responsive.
How was the initial setup?
The initial setup was somewhat complex at first.
What about the implementation team?
We had help from an integrator, which was Dell. They were helpful.
What's my experience with pricing, setup cost, and licensing?
The price is comparable.
What other advice do I have?
We are just at the beginning of the deployment of Arctic Wolf for managed detection and response. We don't have a lot of information yet, as we are onboarding it now.
We wanted to have someone watching and we couldn't set up the SOC by ourselves because we need six security dedicated people to man it at all times. With a staff of 80, it was too much. We engaged Arctic Wolf to be our 24/7 eyes on the potential risks that are happening. They can alert us and we can deal with it.
We like to use the integrator just to make sure that the firewall is set up correctly. If you don't have people dedicated to the firewall, then you can't do it in-house.
I would rate the Cisco firepower NGFW Firewall a nine out of ten.
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
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Acting Director, Office of Talent Management at a government with 10,001+ employees
The UI needs improvement, as does the SNMP configuration, but the feature set is good
Pros and Cons
- "The feature set is fine and is rarely a problem."
- "Cisco makes horrible UIs, so the interface is something that should be improved."
What is most valuable?
The feature set is fine and is rarely a problem.
What needs improvement?
Cisco makes horrible UIs, so the interface is something that should be improved. Usability is poor and it doesn't matter how good the feature set is. If the UI, whether the command-line interface or GUI, isn't good or isn't usable, then you're going to miss things. You may configure it wrong and you're going to have security issues.
Security vendors have this weird approach where they like to make their UIs a test of manhood, and frankly, that's a waste of my time.
The SNMP implementation is incredibly painful to use.
For how long have I used the solution?
I have been using Cisco Firepower NGFW Firewall within the past year.
Which solution did I use previously and why did I switch?
I work with a lot of different IT products including three different firewall solutions in the past 12 months.
What other advice do I have?
Everything has room for improvement.
I would rate this solution a five out of ten.
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
Data Analyst at a hospitality company with 201-500 employees
User-friendly, provides good access, and is fairly easy to implement
Pros and Cons
- "It is a very user-friendly product."
- "I don't have to see all the object groups that have been created on that firewall. That's just something that I would really appreciate on the CLA, even though it already exists on the GUI."
What is our primary use case?
We primarily use the solution in order to create access rules. That's what I use it for mostly. Sometimes, if I need to do some mapping, I may also leverage this product.
What is most valuable?
In terms of access, the solution is great at making sure that the firewall has the right IPs, or that the right IPs are passing through where they should be.
The product does a good job of making sure that the connection is one that the user can trust. It keeps everything secure.
From what I've already done with ASA, I've noted that it's a very simple solution.
It is a very user-friendly product. I started with the GUI version. There are different versions. You could have the CLA, and the GUI version if you like. Both are really user-friendly and they're easy to learn.
What needs improvement?
We haven't been working with the product for too long, and therefore I haven't really found any features that are lacking. So far, it's been pretty solid.
One of the things that would make my life easier on ASA, especially for the CLA, is if it had an ASBN feature, specifically for the CLA. This would allow you to be able to see at once where a particular object group is being used without having to copy out all the object groups that have already been created.
I don't have to see all the object groups that have been created on that firewall. That's just something that I would really appreciate on the CLA, even though it already exists on the GUI.
For how long have I used the solution?
I've been using the solution for six months now. It's been less than a year. It hasn't been too long just yet.
What do I think about the stability of the solution?
The solution has been quite stable.
Most of the clients that we deal with use this solution. No one has ever complained about having a breach or anything, to the best of my knowledge, even though we see some people combine different firewalls together, and use them alongside Cisco ASA. So far, we've not had any issue with Cisco ASA. It's reliable and keeps our clients safe.
What do I think about the scalability of the solution?
I've never tried to scale the product. I haven't worked with it too long at this point. I wouldn't be able to comment on its scalability potential.
How are customer service and technical support?
I've never dealt with technical support yet. I can't speak to their level or response or their knowledge of the product.
Which solution did I use previously and why did I switch?
In the past, I've worked with Check Point and Fortinet as well.
How was the initial setup?
I've been handling the implementation. So far, it's been good, even with no prior knowledge of the solution itself. It's my first time working with it.
On my team, lots of people are working on different aspects, and most of the setup is being done by those that have more knowledge about the firewall than we have. We don't have anything to do with the setup, we just make sure that we implement whatever connections the clients already have. It's already broken down that way, just to avoid as many mistakes as possible.
We already have a process for implementation based on the number of connections. The maximum we normally work on each connection is maybe 20 to 30 minutes. However, the process could be as little as one minute. It depends on how many connections we want to add at a time.
What about the implementation team?
We're handing the implementation via our own in-house team.
What's my experience with pricing, setup cost, and licensing?
I'm just handling the implementation and therefore don't have any insights on the pricing aspect of the solution. I wouldn't be able to say how much the company pays or if the pricing is high or low.
That said, the pricing isn't an issue. It's more about what's best for the customer or the client. We want to give the client the best service, and very good protection. If a client begins to worry about pricing, we can't exactly guarantee the same level of safety.
What other advice do I have?
Our company has a partnership with Cisco.
We have different clients and therefore use different versions of the solution. Nobody wants to use an out-of-date version, and therefore, we work to keep everything updated.
Overall, I would rate the solution at a nine out of ten.
Disclosure: My company has a business relationship with this vendor other than being a customer. Partner
Manager IT & Security at a comms service provider with 51-200 employees
Feature-rich VPN connection, scalable, stable, and has perfect support
Pros and Cons
- "I like all of the features."
- "It is my understanding that they are in the process of discontinuing this device."
What is our primary use case?
We are using this solution for the site-to-site VPN tunnels and VPN Connections.
What is most valuable?
I like all of the features.
What needs improvement?
It is my understanding that they are in the process of discontinuing this device.
They are in the process of shutting down this ASA series and will continue with Firepower.
In the next release, it could be more secure.
For how long have I used the solution?
I have been using Cisco ASA Firewall for six years.
We are not using the latest version.
What do I think about the stability of the solution?
It's a stable solution. I have not had any issues.
What do I think about the scalability of the solution?
This product is scalable. We have 100 users in our organization.
We will not continue to use this solution. We will be upgrading to either Firepower or Check Point.
How are customer service and technical support?
Technical support is perfect.
Which solution did I use previously and why did I switch?
I was using Dell SonicWall before Cisco ASA Firewall.
How was the initial setup?
The initial setup was straightforward.
It's easy to install and it doesn't take a lot of time for the initial configuration.
It took an hour to install.
What about the implementation team?
I completed the installation myself. We did not use a vendor or vendor team.
What's my experience with pricing, setup cost, and licensing?
There are licensing costs.
What other advice do I have?
I would not recommend this solution. The technology is old and they should move to Firepower or NextGen Firewall.
I would rate the Cisco ASA Firewall an eight out of ten.
Which deployment model are you using for this solution?
On-premises
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
Lead Network Engineer at a government with 1,001-5,000 employees
Stable and scalable with very responsive technical support
Pros and Cons
- "It's got the capabilities of amassing a lot of throughput with remote access and VPNs."
- "They need a VTI. I know it's going to be available in the next software version, which is the 6.7 version. However, the problem with that is that the 6.7 is going to deprecate all the older IKEv1 deployment tunnels. Therefore, the problem is that we have a lot of customers which are using older encryptions. If I do that, update it, it's not going to work for me."
What is our primary use case?
The way we've installed Firepower was for the migration process. For example, there was a data center consolidation, and therefore we had to move everything. We offer data center products to our customers across VPN funnels. We had to move away from older ASAs, so it's a lift and shift. We move older ASAs, which were dispersed in many sites, and we consolidated a couple of services in a single site. Firepower was left there in place. I came in and I took over the administration duties, and now I'm trying to put everything together in a way that it makes sense.
With Firepower, they have better hardware. It's fitted for more throughput, more load. I'm trying to centralize service delivery on this high-availability pair and move all the remote access to Firepower. Then, it's all part of a transition process from a hybrid cloud to a full cloud deployment on a cloud provider. It's mostly just a necessary pain, until we move away from our on-prem deployments. Currently, I'm working with Azure, etc. and I try to look at the main design of the whole process, even though it's going to take two years.
COVID has also made everything very, very slow for us as we try to move away from our initial plan.
What is most valuable?
The 2100 models are extremely useful for us.
It's got the capabilities of amassing a lot of throughput with remote access and VPNs.
What needs improvement?
They need a VTI. I know it's going to be available in the next software version, which is the 6.7 version. However, the problem with that is that the 6.7 is going to deprecate all the older IKEv1 deployment tunnels. Therefore, the problem is that we have a lot of customers which are using older encryptions. If I do that, update it, it's not going to work for me.
For how long have I used the solution?
We've been using the solution for about a year.
What do I think about the stability of the solution?
The solution is pretty solid in terms of stability, however, I prefer Palo Alto. For the enterprise world, it's better to have Palo Alto. For the service provider field, Firepower is quite well suited, I'd say. That said, Palo Alto, is definitely the enterprise way to go. For a smaller deployment, you can also go with FortiGate. It's simple, however, it works for smaller offices.
What do I think about the scalability of the solution?
The scalability of the product is pretty good. If you need to expand it, you can do so with relative ease.
How are customer service and technical support?
The technical support is amazing. They do reply quickly, and often within an hour. It's been great. I've worked at Cisco before, however, with the type of contract we are in, I find it super fast right now. We're quite satisfied with the level of support.
What's my experience with pricing, setup cost, and licensing?
I don't have any knowledge as to what the product costs. It's not part of the business I deal with.
Palo Alto, it's my understanding, is a little more expensive, however, it depends on the users and on the design. It always depends on the contract
What other advice do I have?
We're just customers. We don't have a business relationship with Cisco.
It's a solid, reliable product, however, if it's right for a company depends on the use case and the size of the organization. For a startup, this might not be a suitable option.
Overall, I'd rate this solution nine out of ten. As a comparison, if I was rating Palo Alto, I would give it a ten out of ten.
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
Cosultant at a government with 1,001-5,000 employees
Stable with a straightforward setup and good overall features
Pros and Cons
- "The implementation is pretty straightforward."
- "In a future release, it would be ideal if they could offer an open interface to other security products so that we could easily connect to our own open industry standard."
What is our primary use case?
The solution is primarily used for protecting the environment, or the cloud environments for our customers.
What is most valuable?
All the specific features you find within the NextGen firewall are quite useful. The touch intel feature is specifically useful to us. We deliberately choose this kind of product due to its set of features.
The implementation is pretty straightforward.
What needs improvement?
The security market is a fast-changing market. The solution needs to always check if the latest threats are covered under the solution.
It would always be helpful if the pricing was improved upon a bit.
In a future release, it would be ideal if they could offer an open interface to other security products so that we could easily connect to our own open industry standard.
For how long have I used the solution?
We've been using the solution for about five or more years at this point.
What do I think about the stability of the solution?
The solution is stable. It's very reliable. It doesn't crash or freeze and doesn't seem to be plagued by bugs or glitches.
What do I think about the scalability of the solution?
The solution can scale quite well. A company that needs to expand it can do so easily.
In our case, we have clients with anywhere between 1,000 and 10,000 users.
How are customer service and technical support?
We have our own in-house team that can assist our clients should they need technical support. They're quite knowledgeable and can handle any issues.
Which solution did I use previously and why did I switch?
I also have experience with Fortinet and Check Point.
How was the initial setup?
The implementation isn't complex. It's straightforward. However, it also depends on the specifications of the customer. Normally we check that out first and then we can make a judgment of how to best implement the solution.
Typically, the deployment takes about two days to complete.
In terms of maintenance, we have about five people, who are engineers, who can handle the job.
What about the implementation team?
We deliver the solution to our customers.
What's my experience with pricing, setup cost, and licensing?
You do need to pay for the software license. In general, it's a moderately expensive solution. It's not the cheapest on the market.
What other advice do I have?
We're a partner. We aren't an end-user. We are a managed security provider, and therefore we use this solution for our customers.
We always provide the latest version of the solution to our clients.
Typically, we use both cloud and on-premises deployment models.
I'd recommend the solution to others. It's quite good.
On a scale from one to ten, I would rate it at an eight.
Which deployment model are you using for this solution?
On-premises
Disclosure: My company has a business relationship with this vendor other than being a customer. Partner
Technical Consultant at a outsourcing company with 201-500 employees
Good stability, excellent technical support, and powerful intrusion detection
Pros and Cons
- "Technical support services are excellent."
- "On firewall features, Fortinet is better. Cisco needs to become more competitive and add more features or meet Fortinet's offering."
What is our primary use case?
We primarily use the solution for the various firewalls.
What is most valuable?
Cisco is powerful when it comes to detecting intrusions. It's better than, for example, Fortinet.
Cisco has multiple products - not just firewalls. The integration between other items provides a powerful end-to-end solution. It's nice and easy. There is one management system and visibility into all of the features. Using the same product is more powerful than using multiple systems. Cisco is known by most customers due to the fact that at least they have switches. However, when clients say "we need an end-to-end option" Cisco is there.
The stability is very good.
Technical support services are excellent.
What needs improvement?
Before an ASA, it was a live log. It was easy and comfortable to work with. After the next-generation firewall, Firepower, the live log became really slow. I cannot reach the information easily or quickly. This has only been the case since we migrated to next-generation firewalls.
There is some delay between the log itself. It's not really real-time. Let's say there's a delay of more than 20 seconds. If they had a monitoring system, something to minimize this delay, it would be good.
It would be ideal if I could give more bandwidth to certain sites, such as Youtube.
I work with Fortinet also, and I find that Fortinet is easier now. Before it was Cisco that was easier. Now Fortinet is simpler to work with.
On firewall features, Fortinet is better. Cisco needs to become more competitive and add more features or meet Fortinet's offering.
For how long have I used the solution?
I've been using the solution since about 2003, when I originally implemented it.
What do I think about the stability of the solution?
The solution is extremely stable. We don't have any issues whatsoever. It doesn't have bugs or glitches. It works well. Occasionally, it may need patches, however, there's very little downtime.
What do I think about the scalability of the solution?
The scalability of the solution is very good. We have no trouble expanding the solution.
They have multiple products that fit in multiple areas. They also have virtual firewalls, which are working well in virtualization systems. They have the data center firewalls feature for data centers. It's scalable enough to cover most of the use cases that might arise.
How are customer service and support?
Cisco offers excellent technical support. They're useful and very responsive - depending on the situation itself. Sometimes we require the support of agents and we've found Cisco to have one of the best support systems in the market.
Which solution did I use previously and why did I switch?
I also work with Fortinet, and it's my sense that, while Fortinet is getting easier to use, Cisco is getting harder to deal with.
How was the initial setup?
The initial setup is not complex at all. It's pretty straightforward.
A full deployment takes between two and three days. It's pretty quick to set up.
What's my experience with pricing, setup cost, and licensing?
The pricing is neither cheap nor expensive. It's somewhere in the middle. If you compare it to Fortinet or Palo Alto, Fortinet is low and Palo Alto is very high. Cisco falls in the middle between the two.
As far as deployment options go, they often have more wiggle-room with discounts, especially for larger deployments. Therefore, in general, it ranges closer to Fortinet's pricing.
What other advice do I have?
We're partners with Cisco, Fortinet, and Palo Alto.
I work with on-premises deployments and virtual firewalls, however, I don't use the cloud.
The solution works well for medium-sized enterprises.
Overall, I would rate the solution nine out of ten.
I'd recommend users to layer in solutions. At the perimeter, if they have two tiers, I'd recommend Palo Alto as the first and then Cisco ASA as the second. Cisco can work on the data center or Fortinet. In the case of Fortinet, they have the best backline throughput from all of the other products.
Which deployment model are you using for this solution?
On-premises
Disclosure: My company has a business relationship with this vendor other than being a customer. partner
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