To improve IBM API Connect, based on customer experience, you could work on latency. You can increase scalability and availability. If you're connecting with any other cloud, it connects to the infrastructure which needs to be managed with the customers and cloud providers, so if you have a setup, we can handle it easily. I have faced latency issues on the server, related to our management. If you need to stabilize your server based on peak traffic, you need to configure the scalability model. You need to know when traffic peaks, so use auto-scaling when traffic comes. If the application is not in use, the value should be zero, and it starts from zero. Based on customer experience, the value will increase, and when there is no customer servicing, the peak would be reduced, making the value remain zero. Following this approach, you should be able to optimize costs and satisfy customer experience.
