ESET PROTECT Enterprise Reviews

We're able to manage the computers with ESET Protect. There are different ways to connect the computers to the server, and the common way is to deploy the agent through the domain cloud, like Windows servers. That's how we've deployed the agent for all the computers. I work with our organization unit and know which computer belongs to which department. Once the computer is connected to the server, I create two folders, static and dynamic. The dynamic folders are under the static folders. The reason that we use the dynamic is to automate the test. For example, if a computer doesn't have an anti-virus in any dynamic folder, we can install an anti-virus automatically.

We can create a task under the dynamic folder, which helps with implementing all the processes, installing an anti-virus, installing an agent, updating the anti-virus, or updating the practice system. For example, if a computer is under attack, we also create isolate folders when we detect the ESET because one of those texts automatically moves the computer to that dynamic folder, which isolates the computer from the network. Then, from that moment, we check what is happening and the issue. For example, with something like Trajan, we check if the malicious object was blocked or what happened with the malicious object. Then we check the computer errors, and the malicious object is blocked if we don't find anything. So we create a report and then resolve the computer, and it automatically moves again to the folder.

Another use case is how we allow users to connect devices to the computer. With ESET Protect, you can restrict or allow devices. For example, we like to allow the users to connect live phones, VSP, CDs, and the content filter wireless. Every month we have to give a report to the customer informing them that we have received an attack, blocked these attacks and resolved it. That's the kind of report we provide to the customer at the end of the month. We also use ESET Protect for the MSP and the users' administration.

Depending on your organization, you can set different rules. For example, for the executives, we can block malicious or adult websites and leave the game and streaming websites. For the office or a salesperson, we can restrict more things. It's helped us with restrictions and knowing which users we can provide permissions to and which users we need to restrict.

The dynamic folders are the most valuable feature because, in the dynamic folder, you can set the rules. If any computer matches that rule, the computer automatically moves to that dynamic group. Since we already have a task, the computers move to that group automatically, and the task will run. So, for example, if the task in this computer is not updated, move it to that group, and then ESET Protect runs the test to upgrade the Windows Protect system.

The way we manage all the computers and how it's centralized to one server can be improved. Since the service is on cloud, we don't want to worry about the connection. So the availability and sustainability could also be improved. Also, you can't connect the ESET Protect server with your domain, meaning ESET Protect automatically extracts the information of all the computers in that domain and then creates a list of all the computers. Then, with that list in the cloud, if we don't have any rules, we move to the lesser computers. Then we can organize the computer into a folder or organization.

Currently, we cannot split the rules for all different MSPs. So if we want to assess a rule in the EDR, it affects the whole organization, which means all the different customers. That's not a good thing because we need to allow some websites for some customers and block them for others. The EDR doesn't have that solution yet, but ESET advised that they're working on it and will have that feature by this year. So we must be very cautious when creating something on the EDR side.

We have been using this solution since 2014, and we're currently working with ESET Protect Cloud. Before, it was on-premises, and then they migrated the server to cloud.

The stability is great on cloud, and on-premises stability depends on your ISP.

We don't have an issue with scalability, and I rate the scalability a nine out of ten. We plan to increase our usage in the future.

The technical support is good.

When I joined my company, they were using another anti-virus called Silas. I suggested ESET Protect as a solution because Silas was missing a lot of features. I prepared a survey on the Linux operating system, Devin. From this frontier, I built Devin from scratch to leave it running from all the customers.

If you have the necessary information to complete the setup, it's normal and not complex. It could be complex for on-premises if you're missing a public IP. If you are going to set it up on cloud, then it isn't an issue. For example, if you have it on-premises, you have to migrate the database on all those things to the cloud. It takes two hours to review the settings, and more time is needed for configuration because there are some sets you cannot migrate to the computers, such as tasks or groups. You need to create them from scratch on the cloud.

The company has a contract, so if a computer is added to the organization through the domain, the computer gets the policy. The policy installs the agent, and it connects to the server as soon as it is online. Since we have the automatic test, the server installs the anti-virus. It checks if a third-party anti-virus is installed and if it is updated. It then checks if the system is dated. As soon as the computer is under the domain, it automatically happens.

The ROI is good.

I rate the pricing an eight out of ten, with one being expensive and ten being good value. Other solutions are less expensive.

I rate the solution a ten out of ten.

We use ESET Protect for antivirus protection and we deploy it on-premises. We have computers in the network for our client and an on-premises server installed for them.

It has improved our organization by give us security and ease of management for all ESET security products even a amatuer IT guy can manage ESET protect Server and easily handle all issues.

The management feature is most valuable because it's very easy to use. We can easily manage resources, disable or enable clients and update them.

The automation could be improved because when we attempt to push the antivirus and it fails, we have to install it manually. Also, the next release could include the dashboard on the front end to give more information about detections. Currently, the detection dashboard is different, and we have to click the detection on the other side.

We have been using the solution for more than five years.

The solution is stable.

we can easily scale eset protect on workstations just need license and in server it will be managed easily.

We have had a good experience with customer service and support. I rate them a nine out of ten.

Positive

The initial setup was straightforward, but sometimes the proxy had an issue because it didn't work well.

We initially deployed via a third party using a parent server provider. However, we are now managing it by ourselves.

Its not that expensive.

It was recommended by our Vendor technology provider.

I rate the solution a nine out of ten. The solution is good and very lightweight, but its automation can be improved. Nevertheless, I recommend the solution to people considering it because it does not require extra knowledge, and you don't need extra expertise to manage the ESET Protect Server.

The product enabled Zero-Day Protection for our environment. We never encountered any issues regarding threats.

Sometimes, the connection to the machine requires troubleshooting. This particular area needs improvement. The installers downloaded from the cloud don't function automatically. It needs manual intervention to conduct the installation process and resolve endpoint communication.

We have been working with ESET PROTECT Enterprise for four years. At present, we use the latest version.

We encounter stability issues from an operational management perspective. I rate it a seven out of ten.

We have 4,000 ESET PROTECT Enterprise users in our organization. It is perfectly scalable. I rate its scalability a ten out of ten.

The technical support team is very approachable.

Positive

We have used McAfee before. At present, we are using Microsoft Defender for critical servers. In comparison with ESET, McAfee is costlier.

The product is cloud-based, and thus, it is self-maintained.

The product generates a return on investment regarding ransomware and malware protection. The major benefit of using ESET is protection and security.

The product is cost-effective compared to Microsoft Defender. I rate the pricing a four out of ten.

I recommend ESET PROTECT Enterprise to others and rate it a seven out of ten.

We primarily use the solution for security purposes.

The solution helps to minimize infections or severe cleanup work required.

The reporting tools are the solution's most valuable aspect. We're able to see what is going on within the network to see if there is any illicit activity happening.

Overall, the solution works pretty well as far as I know. Internal security is like modern warfare. You rely on it to tell you you are alright and your system is clean. In that sense, it's been effective, and I have no complaints in terms of its capabilities.

The solution offers a lot of configuration capabilities.

The solution offers good documentation and step by step guides.

The logging is very good.

The way that the remote deployment works needs to be improved. I'm not sure if Trend Micro is still around, however, we found that solution much easier to deploy. They need to update their deployment methodology.

The solution can be quite technical and therefore is challenging for new users.

I've been using the solution for eight years.

The stability of the solution is great. It doesn't crash. It doesn't freeze. It doesn't seem to have bugs or glitches. We've found it to be quite reliable in the five years we've worked with it.

It's fairly easy to scale the solution if you need to. I believe it's just a matter of getting more licenses. That's all. I don't see that as a limitation.

We've dealt with technical support previously. It's been a pleasant experience whenever I've dealt with them. I haven't had to deal with them too much, however, they are always helpful. They're knowledgeable and responsive.

We used to use Trend Micro. We've used other products as well.

The other products that we did use, why we chose them would boil down to the fact that a lot of them offered this educational discount. It was quite a big selling point. The other products that I was aware of the company using previously were on par with this solution. However, this solution ended up being more expensive, purely because they don't offer educational discounts. With a school obviously having multiple devices you are kind of seen as being an enterprise by many companies. 

The initial setup was not complex. The implementation was pretty straightforward. However, the deployment could be easier. 

That said, a basic setup only takes an hour or two to implement completely.

We're just a customer. We don't have a business relationship with the company.

We tend to use the solution's most recent version. We try to keep it updates. We remotely deploy the solution.

If a company has technical individuals and they understand networking and antivirus criminologies, the solution would be good for them. For a novice user it might be quite complicated. In my opinion, it doesn't really have straight forward Wizards or base templates. It's got a lot of room for configuration, which is in some ways is fantastic - if you are technical. If you're not technical, it's probably a bit complicated.

That said, there is documentation, and there are step by step guides, so a new user isn't completely blind going it. It's just more challenging.

I'd rate the solution nine out of ten. Aside from the fact that it could be easier to use, I have nothing bad to say about it.

We are mainly using ESET Protect for web filtering.

The most valuable feature of ESET Protect is the security while accessing any transaction, such as online banking systems. When I access a banking website a new browser opens which is more secure, which I find very useful.

ESET Protect could improve the performance. The performance of the home computers and laptops becomes slow due to their heavy software load.  It would be a benefit to make a lighter version of the software which does not have any impact on the performance of the computer's hardware.

I have been using ESET Protect for approximately five years.

ESET Protect is a reliable solution in the time I have used it.

If you want to scale ESET Protect all you need to do is purchase more licenses.

I have not used the support from ESET Protect.

The initial setup of ESET Protect was straightforward. All you need to do is click next multiple times and then it is complete.

I rate the setup of ESET Protect a five out of five.

There is a license needed to use ESET Protect. The licensing cost is very low, it is approximately $10 per license.

I rate the price of ESET Protect a five out of five.

I rate ESET Protect a ten out of ten.

ESET File Security is used to provide access to files remotely and securely.

The most valuable features of ESET File Security are the performance and it doesn't take too many resources.

In the current version of ESET File Security, you cannot download a file, it always wants the real-time upload which you have to wait until the file is ready. This is annoying. In previous versions, you were able to use the downloaded engine.

I have been using ESET File Security for approximately ten years.

ESET File Security is reliable and stable. We had only one infection from a website, in the years of us using the solution. This was with approximately 20 people using the solution, it extremely effective.

We have approximately 20 people using ESET File Security in my organization.

I have not used technical support.

I have evaluated many other solutions similar to ESET File Security.

I rate ESET File Security a ten out of ten.

We use the solution to protect our clients' servers and endpoint devices.

The solution provides EDR. You can customize how you prepare the endpoint for clients and the dashboard alerts.

The solution could be cheaper.

I have been using ESET PROTECT Enterprise for two years.

I can access the code or ES support, but I'm mostly redirected to the reseller for assistance.

Positive

The initial setup is straightforward and takes a day to complete.

The product is expensive.

I rate the product’s pricing an eight out of ten, where one is cheap, and ten is expensive.

There is a team to manage the network.

Overall, I rate the solution a nine out of ten.

We primarily use this solution for the server.

This is an antivirus and network protection software. It mostly can protect our VMs and keeps our organizations safer.

The solution is very easy to deploy.

You can manage the solution easily. I can get a lot of people on the central management console.

The pricing is okay.

It's very straightforward to use the product.

The solution doesn't have high memory usage.

I can't think of any features that are missing. It's quite a complete solution.

We haven't looked too hard at the solution itself. I'm not sure of any aspects that are lacking. It provides all the functionality we need.

In terms of management accounts, there's a lot of manuals that seem to be mixed up. Sometimes, it's a little bit confusing.

At this point, I have been using the solution for a number of years.

The solution is quite stable. We haven't really dealt with bugs or glitches. It doesn't crash or freeze. It's quite reliable.

The solution can scale quite well. If a company needs to expand the solution, it can do so easily.

Currently, we have 100 servers that are benefiting from this product.

We're partners and therefore have a good relationship with technical support. They are responsive and knowledgeable. We're satisfied with the level of service the solution provides. I'd rate them ten out of ten.

We previously used Symantec. We switched due to the fact that it was too expensive. This product has similar features to Symantec, however, it costs much less.

The initial setup is pretty straightforward. I would not describe it as complex.

We're both a customer and a partner.

I am not sure of which version of the solution our organization is using at this time.

We use just the antivirus software. We don't need to pay a lot of attention to it.

Overall, I would rate the solution nine out of ten. It does everything we need it to do and it's easy to use.