Try our new research platform with insights from 80,000+ expert users

ESET PROTECT Enterprise vs Intercept X Endpoint comparison

 

Comparison Buyer's Guide

Executive SummaryUpdated on Oct 8, 2024

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

ROI

Sentiment score
7.0
ESET PROTECT Enterprise offers excellent ROI with strong security, cost-effectiveness, and user satisfaction prompting switches from competitors.
Sentiment score
6.5
Intercept X Endpoint is praised for its cost-effectiveness, ransomware protection, strategic impact, and overall network security satisfaction.
The return on investment is excellent due to its functionality and ease of installation.
There was money saving from using ESET PROTECT Enterprise, which is why I switched from CrowdStrike to ESET.
 

Customer Service

Sentiment score
7.9
ESET PROTECT Enterprise's customer support is praised for being responsive, knowledgeable, and effective, despite occasional redirection to resellers.
Sentiment score
6.5
Intercept X Endpoint support is mixed; many praise responsiveness, though some experience delays, especially in sanctioned regions.
The tech support from ESET is amazing, and I would rate it as ten out of ten.
They are very responsive and help in solving issues quickly.
Even if support is addressing my problem, if the two issues I mentioned are not resolved, then the support process is not complete.
Technical support from Sophos is rated as nine out of ten, which represents high quality.
There are issues with onboarding technical engineers to resolve problems, which causes delays.
 

Scalability Issues

Sentiment score
7.5
ESET PROTECT Enterprise offers robust scalability, easily expanding licenses for large deployments, though server-level enhancements may benefit.
Sentiment score
7.6
Intercept X Endpoint is praised for its scalability, ease of deployment, and adaptability for businesses of all sizes.
It can efficiently scale up to thousands of devices in an organization without issues.
I have used many products before, and this solution is definitely scalable.
It is better suited for workstations rather than server environments.
The tool's scalability is good, and I would rate it an eight out of ten.
 

Stability Issues

Sentiment score
7.4
ESET PROTECT Enterprise is stable but occasionally disrupts work with update-related restarts; users seek improved notifications.
Sentiment score
8.0
Intercept X Endpoint is stable and reliable, though some report occasional issues with updates and high resource usage.
When it performs an update, ESET PROTECT Enterprise should request permission for restarting because otherwise, users lose their work.
The solution is stable, and I have not encountered any glitches.
The solution is very, very stable.
In terms of stability, I would rate Intercept X Endpoint an eight out of ten.
To improve Intercept X Endpoint performance, upgrades in RAM and other system features are needed.
 

Room For Improvement

ESET PROTECT Enterprise requires improved remote deployment, performance, automation, flexibility, documentation, and affordability to enhance user experience.
Intercept X Endpoint needs enhancements in user management, integration, performance, customization, and support, while addressing high resource consumption.
Sometimes, agents lose connection with the management console, and the administration team needs to reinstall the agents on the computers.
They need to reduce the number of notifications on the endpoints.
It takes a lot of processing power when the machine is initially booted.
There should be a profile where I can see what files Sophos is scanning.
Intercept X Endpoint sometimes slows down machines due to high CPU utilization and significant RAM consumption during scanning.
There is a licensing issue with Intercept X Endpoint; these licenses are user-based, and most of our customers require per-device licenses because they use one PC for multiple accounts, which presents a problem.
 

Setup Cost

ESET PROTECT Enterprise users consider pricing reasonable, competitive, and offering good value despite occasional price increases.
Intercept X Endpoint pricing varies by deployment, offering annual plans with discounts and flexible payments, valued for robust features.
I pay 40 dollars per agent annually, which is cheaper than 60 dollars per agent for Check Point.
We recently paid fourteen dollars and thirty-six cents per unit for 20 users, which is reasonable.
Comparing it to other solutions in the market, it was slightly higher.
The pricing of Intercept X Endpoint is a bit high.
I would describe it as economical, but not much cheaper than other solutions.
 

Valuable Features

ESET PROTECT Enterprise provides robust network monitoring, efficient management, automated tasks, reliable EDR, and secure, low-resource antivirus protection.
Sophos Intercept X Endpoint provides AI-driven security, centralized management, easy setup, and cost-effective protection with advanced threat detection.
It allows simple whitelisting and has a learning mode for new installations, which reduces false positives by adapting to typical user habits.
Its web component prevents infections from malicious websites, which enhances its anti-malware capabilities.
One of the strong features of ESET PROTECT Enterprise is its ability to work well on old computers.
The stronger the AI/ML in an endpoint, the better the protection against unknown threats.
Intercept X Endpoint is the only endpoint security product I know that provides content filtering and application controls.
Intercept X Endpoint has been stable, and I appreciate the centralized management and the reporting feature.
 

Categories and Ranking

ESET PROTECT Enterprise
Ranking in Extended Detection and Response (XDR)
20th
Average Rating
8.6
Reviews Sentiment
7.0
Number of Reviews
16
Ranking in other categories
Anti-Malware Tools (12th)
Intercept X Endpoint
Ranking in Extended Detection and Response (XDR)
11th
Average Rating
8.4
Reviews Sentiment
6.9
Number of Reviews
106
Ranking in other categories
Endpoint Protection Platform (EPP) (10th), Endpoint Detection and Response (EDR) (11th), ZTNA (8th), Managed Detection and Response (MDR) (7th), Ransomware Protection (3rd)
 

Mindshare comparison

As of July 2025, in the Extended Detection and Response (XDR) category, the mindshare of ESET PROTECT Enterprise is 0.8%, up from 0.4% compared to the previous year. The mindshare of Intercept X Endpoint is 1.4%, down from 2.2% compared to the previous year. It is calculated based on PeerSpot user engagement data.
Extended Detection and Response (XDR)
 

Featured Reviews

Daniel Cordero - PeerSpot reviewer
Comprehensive solution manages diverse security policies and enhances organizational network protection
The best features of ESET PROTECT Enterprise include its unique platform that allows me to manage firewall policies based on license type. Depending on the license, I can apply different policies across a range of IPs to ensure network safety. Regarding real-time analytics and threat detection capabilities in ESET PROTECT Enterprise, I find them excellent. I can configure rules and receive email notifications about vulnerabilities. For instance, ESET LiveGuard checks all devices, identifying issues when vulnerabilities are found and alerting me promptly. ESET PROTECT Enterprise reporting and auditing features help my customers meet compliance requirements by allowing me to apply various security policies across their companies, ensuring their devices remain secure. ESET PROTECT Enterprise has EDR endpoint detection and response capabilities that have helped reduce security incidents for my customers. Although it's not the best EDR, ESET LiveGuard constantly monitors devices, effectively identifying and stopping threats such as ransomware. The product is an antivirus, specifically ESET PROTECT Enterprise, which provides solid protection.
Suwandhi Suraweera - PeerSpot reviewer
Offers advanced filtering features and benefits from improved licensing and performance
There is a licensing issue with Intercept X Endpoint. Their licenses are user-based. Most of our customers use per device licenses, and they need per device licenses because they use one PC for multiple accounts. This creates a problem. There was one customer who complained about the slowness of PCs using Intercept X Endpoint. They use minor performance PCs, which causes their PCs to become slow.
report
Use our free recommendation engine to learn which Extended Detection and Response (XDR) solutions are best for your needs.
860,632 professionals have used our research since 2012.
 

Top Industries

By visitors reading reviews
Computer Software Company
17%
Comms Service Provider
13%
Government
11%
Financial Services Firm
11%
Computer Software Company
18%
Manufacturing Company
7%
Financial Services Firm
6%
Comms Service Provider
6%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
 

Questions from the Community

What do you like most about ESET Protect?
The product enabled Zero-Day Protection for our environment. We never encountered any issues regarding threats.
What needs improvement with ESET Protect?
ESET PROTECT Enterprise makes the system a little slow sometimes and updates occur at startup. Sometimes unwanted pop-ups appear to users, and they are unable to disable them. The user-friendliness...
What is your primary use case for ESET Protect?
I work with another ESET solution called EDR and XDR. I am working with ESET PROTECT Enterprise and ESET Endpoint Security. I am using ESET Secure Authentication, also called ESET EDR and XDR Enter...
How does Crodwstrike Falcon compare with Sophos Intercept X?
I like that Crowdstrike Falcon allows me to easily correlate data between my firewalls. Its detection and machine learning are very valuable features. Crowdstrike Falcon also successfully prevents ...
What is your experience regarding pricing and costs for Sophos Intercept X?
I would describe it as economical, but not much cheaper than other solutions.
 

Also Known As

ESET Protect, ESET File Security
Sophos Intercept X
 

Overview

 

Sample Customers

Information Not Available
Flexible Systems
Find out what your peers are saying about ESET PROTECT Enterprise vs. Intercept X Endpoint and other solutions. Updated: June 2025.
860,632 professionals have used our research since 2012.