The product provides a good user experience.
Vice President, Head of B2B Marketing Department at DTAC
Is highly stable and provides a good user experience
Pros and Cons
- "The product is highly stable."
- "Fortinet FortiGate SWG's costs need improvement."
What is most valuable?
What needs improvement?
Fortinet FortiGate SWG's costs need improvement. Also, there could be an efficient feature for solution consulting to answer queries related to architecture design.
What do I think about the stability of the solution?
The product is highly stable.
What do I think about the scalability of the solution?
The product is suitable for enterprise customers. The solution architecture takes a bit of time to scale as it is a new product in the market. The customers need more experience working with it. I rate its scalability a five out of ten.
Buyer's Guide
Fortinet FortiGate SWG
May 2025

Learn what your peers think about Fortinet FortiGate SWG. Get advice and tips from experienced pros sharing their opinions. Updated: May 2025.
851,604 professionals have used our research since 2012.
How are customer service and support?
FortiGate provides the technical support services. However, customers have an SLA agreement with us, and we have an SLA agreement with FortiGate. Thus, it takes longer to establish efficient communication between them.
How would you rate customer service and support?
Neutral
How was the initial setup?
The platform requires a few months to design the architecture.
What's my experience with pricing, setup cost, and licensing?
The product is expensive compared to Cisco.
What other advice do I have?
I recommend Fortinet FortiGate SWG and rate it an eight out of ten.
Which deployment model are you using for this solution?
Hybrid Cloud
Disclosure: My company has a business relationship with this vendor other than being a customer: Reseller

Product Manager at IX Telecom
Provides helpful technical support, but its dashboard needs to be more user-friendly
Pros and Cons
- "The solution is superior to Cisco in terms of security."
- "What could be improved in Fortinet FortiGate SWG is its pricing because it's a bit higher. If it's cheaper, my company could pitch it to customers and engage with customers better about it. What I'd like to see in the next release of Fortinet FortiGate SWG is an improvement in its dashboard or GUI. I'd like it to be more user-friendly."
What is our primary use case?
Clients use Fortinet FortiGate SWG for anything that goes into the internet.
What is most valuable?
Lately, my company has been using the Fortinet S series more compared to Fortinet FortiGate SWG. My company has tried all the features of Fortinet FortiGate SWG, but I'm unable to say which feature I found most valuable in it, though the solution is superior to Cisco in terms of security.
What needs improvement?
What could be improved in Fortinet FortiGate SWG is its pricing because it's a bit higher. If it's cheaper, my company could pitch it to customers and engage with customers better about it.
What I'd like to see in the next release of Fortinet FortiGate SWG is an improvement in its dashboard or GUI. I'd like it to be more user-friendly.
What do I think about the stability of the solution?
Fortinet FortiGate SWG is a stable solution.
What do I think about the scalability of the solution?
Fortinet FortiGate SWG is a scalable solution.
How are customer service and support?
Technical support for Fortinet FortiGate SWG was very helpful. I'm rating their support a four out of five.
How was the initial setup?
The initial setup for Fortinet FortiGate SWG was straightforward. I'm rating the setup four out of five.
What's my experience with pricing, setup cost, and licensing?
I don't have the exact details on how much Fortinet FortiGate SWG costs yearly, but if I were to rate its price on a scale of one to five, with one being the worst and five being the best, I'm rating it a two out of five.
Pricing for Fortinet FortiGate SWG is more suitable for enterprise or large-sized organizations because they are the ones who can afford it versus small and medium-sized organizations.
What other advice do I have?
I'm a reseller and implementer of Fortinet FortiGate SWG. I'm dealing with various solutions and various vendors such as Cisco, Aruba, and Fortinet, based on customer requirements.
I've provided Fortinet FortiGate SWG to a client for the past year.
I currently don't have the details on the number of Fortinet FortiGate SWG users in the client's organization, but it's being used daily.
In terms of security, Fortinet FortiGate SWG is superior compared to Cisco. In terms of pricing, I would prefer Cisco.
I'm rating Fortinet FortiGate SWG six out of ten. If they would change the GUI and improve it, that would make my rating higher, because it's on the GUI where people do all their activities. Making the solution more user-friendly will also increase my rating for it.
Disclosure: My company has a business relationship with this vendor other than being a customer:
Buyer's Guide
Fortinet FortiGate SWG
May 2025

Learn what your peers think about Fortinet FortiGate SWG. Get advice and tips from experienced pros sharing their opinions. Updated: May 2025.
851,604 professionals have used our research since 2012.
IT Network Manager at a non-profit with 51-200 employees
Easier to configure than other solutions, really reliable, and scalable
Pros and Cons
- "It is simpler to configure. It is not like Cisco Firepower, where you go crazy trying to follow the Cisco documentation to figure out how to configure one little thing. Unlike Cisco Firepower, where you can't do everything through the web interface and you have got to do some command line stuff, Fortinet FortiGate SWG is simpler. There are four different things in Cisco to get in, which is not the case with Fortinet FortiGate SWG. It is one of my favorite solutions to work with. I would much rather work with it than Cisco Firepower, for example. Even though I've got 20 years of Cisco experience with different firewalls, I would much prefer this solution."
- "Their technical support could be improved a little bit in terms of responsiveness."
What is our primary use case?
Our clients use it to protect their network. They're into public safety. They're police, fire, and EMS, and they're very concerned about security and what gets in and what doesn't get into their networks. We have got another client for whom we're deploying 30 firewalls in HA pairs over a huge network. That, of course, is a Cisco setup, not FortiGate.
Everybody is cranking up on security to find new ways to block and protect not just the inbound but also the outbound traffic. They want to protect what goes out. They also want to protect DMZs and all that kind of stuff.
What is most valuable?
It is simpler to configure. It is not like Cisco Firepower, where you go crazy trying to follow the Cisco documentation to figure out how to configure one little thing. Unlike Cisco Firepower, where you can't do everything through the web interface and you have got to do some command line stuff, Fortinet FortiGate SWG is simpler. There are four different things in Cisco to get in, which is not the case with Fortinet FortiGate SWG.
It is one of my favorite solutions to work with. I would much rather work with it than Cisco Firepower, for example. Even though I've got 20 years of Cisco experience with different firewalls, I would much prefer this solution.
What needs improvement?
Their technical support could be improved a little bit in terms of responsiveness.
For how long have I used the solution?
I have been using this solution for almost three years.
What do I think about the stability of the solution?
For me, so far, it is fire and forget. You just set it up, and you really don't have to mess with it. It has been really reliable. It hasn't gone down, and I haven't had any outages.
What do I think about the scalability of the solution?
It is scalable.
How are customer service and technical support?
Technical support is okay. It, of course, depends on the kind of contract that you have. I've had better support from Cisco than from Fortinet when I'm having a problem that I can't figure out. Fortinet support is not bad, and they do get to the solution. However, they can be a little bit more responsive. That's the nice thing with Cisco. When you've got a network down issue, and they can get people on the phone immediately, and they stay with you until it is done. I find Fortinet's documentation better than Cisco's documentation.
Which solution did I use previously and why did I switch?
We didn't have anything before, so this was brand new.
How was the initial setup?
It is fairly straightforward. The only complexity to it is that it has a little bit longer setup than the old generation firewall thing, where you slap an IP address on the outside and the inside interface and turn it on, and you're going to have a basic firewall. You have got to go through several configuration steps to get it to a good base setup.
What's my experience with pricing, setup cost, and licensing?
It is less expensive than a Cisco solution.
What other advice do I have?
If you are brand new to this solution, you're going to want to read the documentation and follow it while setting it up because otherwise, you will miss something. To use this solution, you've got to know what you're doing. You can't just take someone who is a decent network guy and expect him to figure out what he has to do. It isn't that simple.
I would rate Fortinet FortiGate SWG an eight out of ten.
Disclosure: I am a real user, and this review is based on my own experience and opinions.
Consultant at Zepto
A comprehensive and easy to use solution that needs to improve offerings for SMBs
Pros and Cons
- "FortiGate also makes GRE tunneling possible."
- "FortiGate needs to be elastic to the market's trends. It should be easy for SMBs to get the solution."
What is most valuable?
FortiGate has a lot of things that you can do. You have VPN, VRRP, and VDOM tools. FortiGate also makes GRE tunneling possible. Those are a few things that I like the most about FortiGate.
What needs improvement?
We are in an era of cloud-based things, so most need a simpler pay-as-you-go model. That might be effective for SMBs, where small organizations can afford features. FortiGate needs to be elastic to the market's trends. It should be easy for SMBs to get the solution. A cloud or SaaS model would be effective. FortiGate should bring a solution that allows smaller companies to use firewalls. Very small or medium companies do not focus on security, but it is the major concern of every organization. To tap that market, FortiGate must bring an innovative product everyone can adopt.
For how long have I used the solution?
I've used the solution for six to seven years and currently use the latest version.
What do I think about the stability of the solution?
I rate the stability an eight out of ten.
What do I think about the scalability of the solution?
Scalability is not an issue, but it's difficult for small organizations. The devices that have FortiGate are the issue. I rate FortiGate a seven out of ten.
FortiGate is deployed in a centralized way. The way it is deployed in our organization, all the employees benefit from the security features.
How are customer service and support?
FortiGate's technical support depends on the region. FortiGate's support in my region is very helpful.
How would you rate customer service and support?
Positive
How was the initial setup?
I rate the initial setup a seven out of ten. Deployment takes a few months, but no more.
What's my experience with pricing, setup cost, and licensing?
I rate FortiGate's pricing a five out of ten.
What other advice do I have?
FortiGate, as per my usage, is good. It's a very nice, sophisticated, and realistic firewall. I don't have any issues with FortiGate. It's a good UTM and has very simple dashboards. I rate FortiGate a seven out of ten.
We use FortiGate on-prem, but now we are trying to adopt it on the cloud. I'm not sure how it is because I have not seen a cloud-based FortiGate.
Which deployment model are you using for this solution?
On-premises
Disclosure: I am a real user, and this review is based on my own experience and opinions.
Graduate Teaching Assistant at a university with 5,001-10,000 employees
Easy to use and checks the access control as a firewall
Pros and Cons
- "The solution is easy to use and checks the access control as a firewall."
- "Fortinet FortiGate SWG can't be used on its own, and you have to get FortiAnalyzer."
What is our primary use case?
We used the solution for the client environment.
What is most valuable?
The solution is easy to use and checks the access control as a firewall. We did not face any challenges while integrating the solution into our infrastructure. Fortinet FortiGate SWG is easy to use.
What needs improvement?
Fortinet FortiGate SWG can't be used on its own, and you have to get FortiAnalyzer.
For how long have I used the solution?
I have been using Fortinet FortiGate SWG for three years.
What do I think about the stability of the solution?
Fortinet FortiGate SWG is a very stable solution.
What do I think about the scalability of the solution?
Fortinet FortiGate SWG is a scalable solution.
How was the initial setup?
The solution's initial setup is simple once you get a hang of it. All the documentation is available to help with the setup.
What other advice do I have?
Overall, I rate the solution a nine out of ten.
Disclosure: My company has a business relationship with this vendor other than being a customer: Partner
Last updated: Sep 7, 2024
Flag as inappropriateshop manager at BIL
It's easy to manage and provides solid protection against external threats
Pros and Cons
- "The interface is user-friendly, so it's easy to add policies and block traffic."
- "We also have FortiAnalyzer deployed here, so we want to enable the soft functionality of FortiGate and built-in compression for a firewall VPN use case. We want the ability to deploy a gateway for HTTPS enabled on this firewall. It is currently only for use in our headquarters."
What is our primary use case?
We use FortiGate SWG as our edge firewall for protecting on-prem traffic. It provides routing and filtering. FortiGate is only protecting abiyt 300 users at our corporate headquarters, but we have five hundred locations all over Pakistan that are not covered by this firewall policy. We're looking for a cloud-based firewall that can be deployed at remote locations and managed remotely through this FortiGate firewall.
What is most valuable?
The interface is user-friendly, so it's easy to add policies and block traffic.
What needs improvement?
We also have FortiAnalyzer deployed here, so we want to enable the soft functionality of FortiGate and built-in compression for a firewall VPN use case. We want the ability to deploy a gateway for HTTPS enabled on this firewall. It is currently only for use in our headquarters.
For how long have I used the solution?
We have used FortiGate for around eight years.
What do I think about the stability of the solution?
FortiGate SWG is highly stable.
What do I think about the scalability of the solution?
FortiGate SWG is scalable because it has the ability to add a SOAP module.
How was the initial setup?
Setting up FortiGate is straightforward, and deployment takes about a week, including the time needed to migrate our security policies. We took backups from our legacy firewall solution and installed them on FortiGate. It was simple because all our previous firewalls were also Fortinet.
What's my experience with pricing, setup cost, and licensing?
Oh, yes. We pay we already we are already paying license. We have recently got a subscription and also description we are seeing.
What other advice do I have?
I rate Fortinet FortiGate SWG eight out of 10. I recommend FortiGate SWG as an on-prem edge device or routing solution. It is user-friendly, easy to manage, and protects us from external threats. We have had no issues with filtering or anything else so far.
Which deployment model are you using for this solution?
On-premises
Disclosure: I am a real user, and this review is based on my own experience and opinions.
Director Technical Services at TechnoBIZ
A comprehensive solution for web filtering, malware protection, and application control that offers robust security features and user-friendly interface
Pros and Cons
- "Web filters, particularly web application controls, grant us the ability to regulate user access effectively."
- "There's room for improvement in the interface, especially following their upgrade to version nineteen."
What is our primary use case?
Our standard practice involves tailoring deployments to meet specific customer needs. Typically implemented at the network edge, FortiGate SWG addresses diverse security requirements. Use cases include securing online services, protecting internal servers in a DMZ for LAN user access, and employing a segmented approach where different firewalls safeguard distinct zones, collaborating to manage and pass traffic for unique security needs. One of the firewalls also serves as the primary filter for internet traffic.
What is most valuable?
Web filters, particularly web application controls, grant us the ability to regulate user access effectively. Among the various features, I find web application control and IPS to be the most valuable.
What needs improvement?
There's room for improvement in the interface, especially following their upgrade to version nineteen. The issue arises from the increased complexity, where tasks like defining the NAS require navigating a separate window, and regular policy configurations are done in a different window.
For how long have I used the solution?
I have been using it for seven years.
What do I think about the stability of the solution?
I would rate its stability capabilities nine out of ten.
What do I think about the scalability of the solution?
Regarding scalability, I would rate Fortinet highly, giving them eight out of ten due to the effectiveness of their new hardware, which greatly enhances scalability. We've carried out installations for a variety of setups, spanning from small to medium-sized deployments.
How are customer service and support?
I would rate its technical support services seven out of ten.
How would you rate customer service and support?
Neutral
Which solution did I use previously and why did I switch?
WatchGuard deserves credit for offering multiple options, including a client base and a comprehensive reporting feature, all within a unified license and toolset.
How was the initial setup?
I would rate the initial setup six out of ten in terms of complexity.
What about the implementation team?
The deployment can take up to a week but typically can be done in a couple of days.
What's my experience with pricing, setup cost, and licensing?
We essentially customize implementations based on the customer's chosen appliance. The cost varies depending on the specific appliance they purchase. We provide coverage for whatever they acquire, and throughout the year, we pay different amounts to various vendors. The cost has increased since the update so I would rate it eight out of ten.
What other advice do I have?
In terms of reliability and security, FortiGate stands out. WatchGuard excels in additional features, offering the best reporting and various configuration options. While Sophos is also strong in security, I would rate it slightly lower than FortiGate. Overall, I would rate it nine out of ten.
Which deployment model are you using for this solution?
On-premises
Disclosure: My company has a business relationship with this vendor other than being a customer: Reseller
Cyber Security Architect at a healthcare company with 10,001+ employees
A cloud solution for Internet-facing applications but is expensive
What is our primary use case?
We use Fortinet FortiGate SWG to secure both Internet-facing and internal applications.
What is most valuable?
The web solutions are the most important features.
What needs improvement?
The solution could add API protection.
For how long have I used the solution?
I have been using Fortinet FortiGate SWG for a year.
What do I think about the stability of the solution?
The product is stable.
What do I think about the scalability of the solution?
The solution is scalable.
How are customer service and support?
Support is good.
How would you rate customer service and support?
Positive
How was the initial setup?
The deployment depends on the requirements. It takes a minimum of one day to complete.
What about the implementation team?
The initial setup is managed by a partner.
Three to four people are enough for setup, depending on the tools. You need a network engineer, a partner, and a firewall engineer to install.
What's my experience with pricing, setup cost, and licensing?
The product is expensive. It comes with a yearly subscription, which includes support and everything.
What other advice do I have?
Maintenance is easy. One person is enough to do the regular maintenance, but two are suitable for feasibility.
The product is good. It does the job of what is said. It is very stable and reliable. One should consider based on the POC and their requirement, but for our requirement, FortiGate was the one to go for.
We use it for Internet-facing applications and web-based applications. We use it more as a web solution. There might be other use cases or other requirements for other companies.
Overall, I rate the solution a seven out of ten.
Which deployment model are you using for this solution?
Public Cloud
Disclosure: I am a real user, and this review is based on my own experience and opinions.

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Updated: May 2025
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