Huntress Managed ITDR Reviews

I synchronize every client I have with M365 into Huntress Managed ITDR, and it operates seamlessly. It acts as the M365 cloud counterpart of EDR on physical machines, offering peace of mind by covering both endpoints and the actual cloud tenant. (If you have both products)

Huntress Managed ITDR examines various signals from the M365 tenants. If anything suspicious is identified, their SOC analysts can take a closer look and subsequently take action. 

It's a comprehensive solution covering endpoints and cloud tenants, offering peace of mind. I recognized its benefits immediately, as it provides protection against M365 identity compromises, like admin account breaches.

The product needs further maturity, with some improvements in the user interface. There's a confusing aspect with the escalation options; applying conditions to a specific identity is not immediately visible and requires using a three-dot menu. 

Additionally, the rogue apps feature is in beta and currently lacks functionality.

I have been using Huntress Managed ITDR for less than a year.

I haven't experienced any stability issues, such as lagging or crashing. The system operates reliably.

Scalability is straightforward as it's about linking into the tenant. Whether there are ten users or three hundred, it attaches to the Microsoft tenant, making it effortless to scale.

Their technical support is great and knowledgeable. Although they primarily handle ITDR communications through chat, they made an exception and provided a call for a critical situation to walk me through the remediation process.

Positive

I have not used any alternatives to Huntress Managed ITDR.

The initial setup was very easy. My account manager guided me through the process, and everything was set up in one afternoon. A product engineer was on hand in case I had any questions.

The implementation involved just me, which is perfect since I am the one managing this.

Almost immediate. I purchased this for peace of mind across my M365 tenants, and that's exactly what I got.

The pricing is satisfactory. Compared to other companies, Huntress keeps costs reasonable, offering 24/7 vigilance without price gouging. I appreciate their affordability given the comprehensive service provided.

Overall, I rate Huntress Managed ITDR a nine out of ten. 

I look forward to seeing more maturity in the product and a few user interface adjustments.

I use Huntress Managed ITDR for 365 protection, monitoring log run events, security, and abnormal logons.

The centralized management with the EDR and ITDR is beneficial. It's all in the same single pane of glass management, which is particularly valuable. I also use it for 365 protection, monitoring log run events, security, and abnormal logons.

More in-depth reporting could be beneficial for the solution.

I have been using it for a couple of years.

I have never experienced downtime with Huntress Managed ITDR, so it's fully stable.

The solution is easy to scale. I've never had limitations on scaling or performance issues.

The technical support is fantastic. They are super fast, and I am happy with the support.

Neutral

I have not used any different solutions before. Huntress Managed ITDR was the first product of its type that I used.

The initial setup was very straightforward. Since there's no agent to deploy, it was an easy setup process.

I include ITDR in our plan, so I definitely make money off of it.

The pricing of ITDR is reasonable.

I didn't investigate other products much. I rolled into ITDR from EDR as Huntress added that functionality.

New users should communicate with Huntress, as it is their product and a cloud platform. Other than that, it is a straightforward product. I rate the overall solution as a ten out of ten.

My use cases for Huntress Managed ITDR involve connecting all our devices to Huntress, as it is a managed EDR platform that manages all incidents and alerts for us. Since we are a small team in our organization, we cannot afford a twenty-four-hour SOC in-house, so this is the best platform we found.

One feature I appreciate the most about Huntress Managed ITDR is its integration with Microsoft Defender. That's the best part because most users in our organization have Microsoft Business Premium licenses, so Defender for Endpoint comes along with Business Premium, meaning there is no extra cost. Since we have created policy for Defender for Endpoint, all those alerts and incidents are also managed by Huntress, giving us a dual advantage.

The threat analytics from Huntress Managed ITDR helps provide actionable insights for threat management through their webinars and team reports.

A downside of Huntress Managed ITDR is that some devices show they are not super compatible with the Defender for Endpoint integration. I still see many issues indicating that devices are not compliant due to policy conflicts, and it has been almost a month trying to figure out how to make all devices compliant. That is the main disadvantage I have seen.

Regarding the alerts in Huntress Managed ITDR, they are decent, but they still have lagging features. I would say it is just another simple version of Azure's conditional access policy, and they could add many more features to it.

I've used the solution for almost three months.

I have not seen any lagging, crashing, downtime, or any instability with Huntress Managed ITDR so far.

I have contacted technical support at Huntress Managed ITDR a couple of times when we received alerts, as I wanted to get more information about the basis of those alerts. They are quick to respond and help us explain why Huntress marked an identity in a certain way.

If I were to rate Huntress Managed ITDR support on a scale from one to ten, I would give them a nine.

Positive

I previously used Datto EDR instead of Huntress Managed ITDR, and I found it horrible. I don't want to blame other solutions, but I didn't find it satisfactory.

My experience with the logging mechanisms in Huntress Managed ITDR is that they are simple. The integration with SSO is super seamless.

In terms of current pricing, I feel Huntress Managed ITDR is a bit expensive.

In terms of current pricing, I feel Huntress Managed ITDR is a bit expensive.

Overall, I would score Huntress Managed ITDR a seven, mainly because of the pricing perspective.

The real-time monitoring feature of Huntress Managed ITDR is managed by them as there is no option for self-management.

The automated incident response feature in Huntress Managed ITDR is good, as it provides recommendations and is managed by them twenty-four-seven. I tested it by creating a fake alert, which was captured successfully.

My overall rating for Huntress Managed ITDR is seven out of ten, primarily due to pricing considerations.

We are an MSP. We use EDR and ITDR for our security needs. 

Huntress Managed ITDR's threat analytics are awesome; it provides all relevant information, even information that may not seem relevant but is. 

Huntress Managed ITDR has helped me detect identity threats extremely effectively; Compromised accounts are managed extremely well because we often get sign-ins from unknown locations faster than a client is aware their account is compromised. We can instantly force sign out sessions of the user's accounts and change their password before any damage can be done.

The capability to customize alerts in Huntress Managed ITDR has benefited my organization in managing IT security. With our smaller team, the automated remediation tools and reporting from Huntress save us time, allowing us to prioritize other important tasks beyond just security. While security is crucial, there are other priorities we need to address.

We use automated incident response all the time with Huntress Managed ITDR, and I love it. The time spent per ticket is the best metric to illustrate that. It has significantly reduced the time we spend on each ticket. 

Huntress Managed ITDR helps me with remediation; the recommended remediation and automatic remediation are awesome. It helps with time saving and researching issues. Additionally, it alleviates time spent dealing with issues that arise for clients in general. 

I could literally see the benefits of Huntress Managed ITDR after deploying it. Within 30 minutes, we started receiving alerts of footholds on our clients.

In areas where Huntress Managed ITDR could improve, I would suggest exclusions and the ability to add whitelisting for file types or select files, making it more transparent.

I have been using Huntress Managed ITDR for a year and a half in total.

Huntress Managed ITDR does not have any stability issues.

Regarding the scalability of Huntress Managed ITDR, I would advise not to change anything about it as it works perfectly.

I have never contacted the technical support or customer support of Huntress Managed ITDR because everything is simple and very simplistic to understand and use, even the deployment.

I have used alternatives to Huntress Managed ITDR, such as Acronis Cyber Protect, Trend Micro, SentinelOne, and Webroot. Huntress Managed ITDR is superior to other solutions in every way.

It was very easy. I had it deployed to more than 400 endpoints within ten minutes.

Huntress Managed ITDR requires some maintenance on my end as I need to go in and manually review incidents and alerts. We can process the remediation and automatic remediation, though some incidents require manual intervention as the tool cannot do everything, but it tells you what you need to do.

It's not the worst and not the best; it's a fair price.

I would rate Huntress Managed ITDR a nine out of ten; it's not perfect but very close to it.