We provide disability data MI to our agency. Our environment setup with version 8 is under one server for all environments (DEV, VAL, Analysis & Production). We are currently converting our applications from 7.6.02 to 8.2
Works with 10,001+ employees
We like using Report Caster with our applications.
What is our primary use case?
How has it helped my organization?
Our BI Tools group have determined that we will be using WebFOCUS for most of our MI. So, now we have uniformed most of the applications into WebFOCUS.
What is most valuable?
We like using Report Caster with our applications. We just started using Report Library, which will help the users look into one product.
What needs improvement?
We will be using the conversion process soon. I hope this will be an easy process converting from 7.6 to 8.02.
Buyer's Guide
ibi WebFOCUS
May 2025

Learn what your peers think about ibi WebFOCUS. Get advice and tips from experienced pros sharing their opinions. Updated: May 2025.
856,856 professionals have used our research since 2012.
For how long have I used the solution?
More than five years.
What do I think about the stability of the solution?
I have no issues.
What do I think about the scalability of the solution?
The folks in my branch also use Focal Point and consistently look at the IBI site.
How are customer service and support?
We are getting good support from my end of the picture.
Which solution did I use previously and why did I switch?
We switched from EPM to WebFOCUS.
How was the initial setup?
For WebFOCUS 8, it has been very trying to get used to new version.
What about the implementation team?
We are using IBI. I was not part of the install team.
Which other solutions did I evaluate?
They did but I do not know the products.
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
Works at a government with 5,001-10,000 employees
Report rewriting is easy. The interface can be more user-friendly.
What is our primary use case?
Report developer, Correction and Rehabilitation, Business Analysis, monthly report, Average Daily Population of Offenders.
How has it helped my organization?
Report rewriting is easy, use like the format. Offenders court data is easy to write and analyze data.
What is most valuable?
Web App Studio, and write a report via SQL or using report writer. I can write SQL using developer and export the state to app studio.
What needs improvement?
The interface can be more user-friendly, learning the product via a classroom format. App studio needs to copy report without issue renaming.
For how long have I used the solution?
One to three years.
What do I think about the stability of the solution?
Good.
What do I think about the scalability of the solution?
Great.
How are customer service and technical support?
Have not used them much, however my coworker has used them and had great results.
Which solution did I use previously and why did I switch?
Crystal Reports, switch to make the report writing more easy for the user.
How was the initial setup?
Complex, the DB configured the system.
What about the implementation team?
Both vendor and in-house.
What was our ROI?
Yes, still learning.
Which other solutions did I evaluate?
Yes, upgrade Crystal Reports to 2016.
What other advice do I have?
I like the product.
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
Buyer's Guide
ibi WebFOCUS
May 2025

Learn what your peers think about ibi WebFOCUS. Get advice and tips from experienced pros sharing their opinions. Updated: May 2025.
856,856 professionals have used our research since 2012.
Works at a government with 5,001-10,000 employees
End users can run more customize reports and can see these reports in graphical form to get more understanding of the data. I'd like to see more charts added.
What is our primary use case?
Learning WebFOCUS because I am new to this MDE. I want to add a few more reports to WebFOCUS so end users can run customized reports.
How has it helped my organization?
Yes, now end users can run more customize reports and can see these reports in graphical form to get more understanding of the data.
What is most valuable?
All features are very helpful and easy to use. End users can see their data in more meaningful ways.
What needs improvement?
More charts, because I like to see more graphs and get more understanding of data by seeing it as a graph.
For how long have I used the solution?
Less than one year.
Which solution did I use previously and why did I switch?
No.
Which other solutions did I evaluate?
No.
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
Works
Our users like it very much. It is very flexible to developer reports/portal.
What is our primary use case?
We use production to develop reports and portals for the Department of Police - Montgomery County, Maryland.
How has it helped my organization?
It's a wonderful product. Our users like it very much. It is very flexible to developer reports/portal.
What is most valuable?
There are many ways to build custom reports. We also like the data quality to profile our data to get quality data for reports.
What needs improvement?
We found some minor flaws like password encryption. The Information Builders tech support provided us workarounds.
For how long have I used the solution?
One to three years.
What do I think about the scalability of the solution?
WebFOCUS is the most scalable product I've used.
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
Works at a government with 5,001-10,000 employees
It improved our reporting system a lot. The availability, presentation, and timeliness are way better.
What is our primary use case?
WebFOCUS updates, the training, as I am working on a project that will be for each program. Portal for each program.
How has it helped my organization?
It improved our reporting system a lot. The availability, presentation, and timeliness are way better.
What is most valuable?
The WebFOCUS info assists and Excel base quick data, it provides information at times when it is needed.
What needs improvement?
Upgrade and more module training, we are about to do an app studio upgrade and our team is working on getting training for our agency.
For how long have I used the solution?
More than five years.
What do I think about the stability of the solution?
It gives better information and reliability.
What do I think about the scalability of the solution?
I believe it's excellent.
How are customer service and technical support?
Excellent, they are very very helpful.
Which solution did I use previously and why did I switch?
From mainframe to web-based. It is way more efficient.
How was the initial setup?
With the help of the IB support team, it was easier, any problems encountered, they were there to help.
What about the implementation team?
Both. They are experts in their field.
What was our ROI?
More than 80%.
What's my experience with pricing, setup cost, and licensing?
Make a budget for it.
Which other solutions did I evaluate?
Web-based.
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
Works at a government with 5,001-10,000 employees
We have a BI respository and I use the software from a reporting and analysis perspective.
What is our primary use case?
We have a BI respository and I use the software from a reporting and analysis perspective.
How has it helped my organization?
WebFOCUS has improved reporting and is still a work in progress. We are currently working on converting MS Excel files into a data mart for greater efficiencies.
What is most valuable?
Learning RSTAT and will be implementing a model hopefully soon. Pull a lot of data for analysis autonomously.
What needs improvement?
More access via end users without using reporting objects. Easy way to create charts and graphs for reporting to executive staff.
For how long have I used the solution?
Three to five years.
What do I think about the stability of the solution?
So far it is stable.
What do I think about the scalability of the solution?
Thus far our Dashboard and data downloads work efficiently.
How are customer service and technical support?
The support with our Exec has been awesome.
Which solution did I use previously and why did I switch?
Since working for the State of MD, WebFOCUS is what I was introduced to. From the private sector, I used proprietary software that was very user-friendly providing analysis to our customers.
How was the initial setup?
I did not work with development. So I'm not sure. But from what I hear, it was okay because we had help from the WebFOCUS techs.
What was our ROI?
Not sure if management has performed any analysis for ROI.
What's my experience with pricing, setup cost, and licensing?
Upper Management makes the determination and IT.
What other advice do I have?
I enjoy WebFOCUS, but would like to be able to export Excel files on my own.
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
CEO at a consultancy with 501-1,000 employees
IBI Can Be Expensive, But BI Done The Right Way Can’t Reasonably Be Done On The Cheap
What is most valuable?
The simply intuitive end user experience, as well as the data animation/visualization features of Information Builders Incorporated’s (IBI's) Business Intelligence (BI) system (a la Hans Rosling, of TED Talks) are a high priority for us.
Additionally, the drag and drop functionality that IBI does better than any of its competition takes away a lot of the custom graph and report work previously delegated to the folks in IT or in Finance. Leaders using IBI can quite easily do it themselves. This is a big win for both IT and it's end users because better graphs and more well thought out reports are the result, along with more time for the IT leaders to focus on their primary area of expertise, IT systems.
How has it helped my organization?
We searched high and low for the above-mentioned functionality in a product that was available to us on-premise (this is a must for us, because we simply can’t afford to use a SaaS/cloud-based solution due to the security/risk factors inherent in the oil industry), and looked at Domo, Qlikview, Tableau, SAP, Birst, SiSense, among many others before we stumbled onto the Information Builders’ BI solution at one of their lunch and learn events, in St. Petersburg, Florida.
What needs improvement?
IBI has now added the data animation/visualization features mentioned above. This is a must for our company, and we and IBI believe they will revolutionize the BI space.
Here’s the thing …
Wouldn’t anyone agree that a data presentation that shows the relationship between factors in a moving/animated way would be more powerful/convincing than the typically static data presentations we have become accustomed to seeing/victimized by in all of those seemingly endless corporate performance meetings? Wouldn’t it be wonderful if the results for an organization simply jumped off the page and it was relatively obvious what was going on/what needs to be done? The cool part is that this future functionality will be free from IBI as part of their regular BI solution offering!
For how long have I used the solution?
We are a greenfield operation and are designing all of our IT, BPM and BI solutions to be the best available today, working on a collaborative business partnership level with all of our vendors/business partners collectively. As such, no systems have been purchased, tested, implemented and deployed as yet.
What was my experience with deployment of the solution?
As mentioned above, deployment hasn’t occurred as yet. However, we have designed and built into our lab testing, implementation, and deployment processes a healthy professional services component that is designed to accommodate for any bumps and stumbles that may occur.
How are customer service and technical support?
Customer Service:
There were many meetings held at our offices, we also participated in their Customer Summit, in Orlando this summer where we met lots of good, solid professionals and customer-based professionals with whom we were able to learn and grow, as well.
Technical Support:Fabulous so far
Which solution did I use previously and why did I switch?
We had been positioned to go with Domo, but because of the problems with purchasing Domo as an on-premise solution at the time, we ran across IBI, and the rest is history! Even though Domo has now told us that they would offer their BI solution to us on-premise, we feel that the intuitive, user friendly aspects of IBI far surpass what Domo has to offer, and as such will be going with IBI as a result.
How was the initial setup?
BI is complex. Anyone who imagines otherwise isn’t looking at the entire picture of what’s involved. Although we haven’t as yet deployed (as mentioned above), we believe that IBI’s implementation and testing process will be both thorough and illuminating for our staff in IT and enterprise-wide.
What about the implementation team?
In-house is planned, with IBI professional services directly.
What was our ROI?
Since we are a high risk environment, we have calculated that any core business down time will cost us ~$18K per minute (or ~$1M per hour, with our core business process’s reset time projected at ~9 hours = ~$9M or more). Similarly, any efficiencies gained will be realized at those same rates (~$18K per minute, etc.). As a result, we are expecting that our select BI solution will pay for itself many times over in both disasters averted and efficiencies gained through our core business’s continuous process improvement efforts.
What's my experience with pricing, setup cost, and licensing?
TBD. We have a cost proposal for both the solution and professional services broken out, but needless to say doing BI the right way can’t reasonably be done on the cheap. I would say that there is an economy of scale where IBI would not be affordable for just any business, as it would be with any IT solution, but for our sized and type of company (~700 staff, revenues projected in the $Bs per year, and both end user experience and continuous process improvement as key business values), we have decided that IBI makes the most sense for us. Guess it all comes down to how much your company has at stake, and how imbedded continuous improvement thinking is within your company’s culture.
Which other solutions did I evaluate?
Yes, see above. We looked at Domo, Qlikview, Tableau, SAP, Birst, SiSense, among many others before we stumbled onto the Information Builders’ BI solution.
What other advice do I have?
Participate in one of their lunch and learn events as we did, and see for yourself what IBI can do!
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
Manager of Architecture/Design at a government with 501-1,000 employees
It gives us the ability to run reports in disconnect/passive mode.
What is most valuable?
- Great connectivity with databases
- Great visualization
- Great to promote personal BI through Infor Assist +
- Ability to run your reports in disconnect/passive mode
- Great location and mobile intelligence.
How has it helped my organization?
It's improved the decision making process and information management.
What needs improvement?
It's too complex to setup the security features.
For how long have I used the solution?
I've used it for one year.
What was my experience with deployment of the solution?
We had no issues deploying it.
What do I think about the stability of the solution?
We have had no issues with the stability.
What do I think about the scalability of the solution?
It's scaled well for our needs.
How are customer service and technical support?
It's great, and very personalized.
Which solution did I use previously and why did I switch?
We are retiring SAP Business Object Webi and Xcelsius, they will be replaced by IBI Web Focus.
How was the initial setup?
Security set up is a little complex, other than that is OK. We are implementing in the cloud.
What about the implementation team?
The implementation is being done together with the vendor and our BI team. This is the best approach to learn and to avoid big dependency on the vendor.
What's my experience with pricing, setup cost, and licensing?
They offer a very competitive CPU based license.
What other advice do I have?
This is a great BI product and an excellent roadmap and vision.
Disclosure: My company does not have a business relationship with this vendor other than being a customer.

Buyer's Guide
Download our free ibi WebFOCUS Report and get advice and tips from experienced pros
sharing their opinions.
Updated: May 2025
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Buyer's Guide
Download our free ibi WebFOCUS Report and get advice and tips from experienced pros
sharing their opinions.
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Have you seen similar features in other BI Tools or are these advantages unique to WebFOCUS?