IT operations management (ITOM) software is intended to represent all the tools needed to manage the provisioning, capacity, performance and availability of computing, networking and application resources — as well as the overall quality, efficiency and experience of their delivery, I would recommend at least the following products Application & underlying infrastructure monitoring, ITSM Servicedesk & Security management software.
Community Manager at a tech services company with 51-200 employees
Real User
Jul 21, 2020
Thanks for your answer, @DonaldBakels - really helpful. Do you have product recommendations for the above-mentioned software (app & infrastructure monitoring, ITSM, security management)?
Search for a product comparison in Application Performance Monitoring (APM) and Observability
ITOM is a range of products integrated together, it contains infrastructure management Network management Application management Firewall Management Configuration management. you have a choice of products from different vendors vendors. (BMC, IBM, Riverbed, ManageEngine etc).
ITSM is a set of policies and practices for implementing, delivering and managing IT Services for end users
One is that ITSM is focused on how services are delivered by IT teams, while ITOM focuses more on event management, performance monitoring, and the processes IT teams use to manage themselves and their internal activities.
I will recommend you to use BMC TrueSight Operations Management (TSOM) an ITOM tool. TrueSight Operations Management delivers end-to-end performance monitoring and event management. It uses AIOps to dynamically learn behavior, correlate, analyze, and prioritize event data so IT operations teams can predict, find and fix issues faster.
Partner, Director of Sales at G-Net Solutions, Inc.
User
Jun 28, 2021
Rony, ITOM and ITSM are guidelines (best practices) with a punch list of all the things you need to address in managing your network and the applications which ride on them.
Often the range of things on the list is relatively broad and often while some software suites offered by companies will attempt to cover ALL the items on the list, typically, the saying "jack of all trades, master of none!" comes to mind here.
In my experience, you can ask this question by doing a Google search and come up with multiple responses each covering a small range of the best practices.
My suggestion is to meet with your business units and make sure you know what apps are critical to their success and then meet with your IT team to ask them how they manage those applications and make sure they are monitoring the performance of those applications. Hopefully, both teams have some history with the company and can provide their experiences (both good and bad) to help you prioritize what is important and key IT infrastructure that needs to be monitored.
Like most things in life, there is more than one way to skin the cat.
Managing Director at a tech services company with 1-10 employees
Real User
Jun 28, 2021
There are two letters which define a core "difference" in these definition and one which define a common theme. O for Operations is the first pointer to the IT function of using IT infrastructure to keep business satisfied. That does involve day to day tasks but also longer term planning. Ideally Operations teams DON'T firefight except in rare circumstances, but have information at hand on the health of all objects that could impact business directly or indirectly. Monitoring collects data, then correlation, analysis helps extract useful information to deduce the situations and take corrective action. The functions available in toolsets may automate parts of that, rare are case where they become 100% automatic.
S points to service delivery to users, hence ITSM is about serving users, mostly. So for many ITSM is fact the help desk or ticket management. Of course within ITSM there's a lot more to it, maybe a lot of analytics of operations data as well as history of past incidents and fixes to them that impacted service delivery in the past. ITSM may also include commitment, so called SLA/SLOs are contracts that describe the quality of service expected and committed to.
M for management means more than tools is needed for both. People are needed even if automation is highly present as all automation will require design and modification. Change is constant. Management means processes for standardisation of data, tasks and their execution etc. It also means data collection, cleansing, handling, analysis, protection, access and many other aspects without which risks are taken and delivery of service becomes more hazardous.
ITIL and other formalised standards of conduct in the IT world have proven to be vital ways of driving standardisation, and shouldn't be ignored.
With the emergence of modern application landscapes and DevOps there's a tendency to "imagine" doing away with ITOM and ITSM. Like everything they need to evolve and have over the last couple of decades, but getting some of the basic correct go a long way to ensuring IT serves business as a partner.
Service Assurance, Senior Manager at a computer software company with 1,001-5,000 employees
Real User
Jun 28, 2021
Hi,
ITOM is IT Operations Management which is the process of managing the provisioning, capacity, cost, performance, security, and availability of infrastructure and services including on-premises data centers, private cloud deployments, and public cloud resources.
ITSM refers to all the activities involved in designing, creating, delivering, supporting and managing the lifecycle of IT services.
I tired Microfocus OBM (HP OMi) and its good. You have also App Manager from manage engine.
Find out what your peers are saying about Datadog, Dynatrace, Splunk and others in Application Performance Monitoring (APM) and Observability. Updated: May 2026.
Application Performance Monitoring and Observability are critical solutions enabling businesses to monitor and optimize application performance. They provide actionable insights to ensure robust, seamless user experiences and drive operational efficiency. As digital landscapes grow complex, Application Performance Monitoring and Observability tools become essential for understanding system behaviors and preempting disruptions. They offer a comprehensive view by correlating metrics, traces,...
IT operations management (ITOM) software is intended to represent all the tools needed to manage the provisioning, capacity, performance and availability of computing, networking and application resources — as well as the overall quality, efficiency and experience of their delivery, I would recommend at least the following products Application & underlying infrastructure monitoring, ITSM Servicedesk & Security management software.
Thanks for your answer, @DonaldBakels - really helpful. Do you have product recommendations for the above-mentioned software (app & infrastructure monitoring, ITSM, security management)?
ITOM is a range of products integrated together, it contains infrastructure management Network management Application management Firewall Management Configuration management. you have a choice of products from different vendors vendors. (BMC, IBM, Riverbed, ManageEngine etc).
ITSM is a set of policies and practices for implementing, delivering and managing IT Services for end users
One is that ITSM is focused on how services are delivered by IT teams, while ITOM focuses more on event management, performance monitoring, and the processes IT teams use to manage themselves and their internal activities.
I will recommend you to use BMC TrueSight Operations Management (TSOM) an ITOM tool. TrueSight Operations Management delivers end-to-end performance monitoring and event management. It uses AIOps to dynamically learn behavior, correlate, analyze, and prioritize event data so IT operations teams can predict, find and fix issues faster.
For more details:
https://www.bmc.com/it-solutio...
Rony, ITOM and ITSM are guidelines (best practices) with a punch list of all the things you need to address in managing your network and the applications which ride on them.
Often the range of things on the list is relatively broad and often while some software suites offered by companies will attempt to cover ALL the items on the list, typically, the saying "jack of all trades, master of none!" comes to mind here.
In my experience, you can ask this question by doing a Google search and come up with multiple responses each covering a small range of the best practices.
My suggestion is to meet with your business units and make sure you know what apps are critical to their success and then meet with your IT team to ask them how they manage those applications and make sure they are monitoring the performance of those applications. Hopefully, both teams have some history with the company and can provide their experiences (both good and bad) to help you prioritize what is important and key IT infrastructure that needs to be monitored.
Like most things in life, there is more than one way to skin the cat.
There are two letters which define a core "difference" in these definition and one which define a common theme.
O for Operations is the first pointer to the IT function of using IT infrastructure to keep business satisfied. That does involve day to day tasks but also longer term planning. Ideally Operations teams DON'T firefight except in rare circumstances, but have information at hand on the health of all objects that could impact business directly or indirectly. Monitoring collects data, then correlation, analysis helps extract useful information to deduce the situations and take corrective action. The functions available in toolsets may automate parts of that, rare are case where they become 100% automatic.
S points to service delivery to users, hence ITSM is about serving users, mostly. So for many ITSM is fact the help desk or ticket management. Of course within ITSM there's a lot more to it, maybe a lot of analytics of operations data as well as history of past incidents and fixes to them that impacted service delivery in the past. ITSM may also include commitment, so called SLA/SLOs are contracts that describe the quality of service expected and committed to.
M for management means more than tools is needed for both. People are needed even if automation is highly present as all automation will require design and modification. Change is constant.
Management means processes for standardisation of data, tasks and their execution etc. It also means data collection, cleansing, handling, analysis, protection, access and many other aspects without which risks are taken and delivery of service becomes more hazardous.
ITIL and other formalised standards of conduct in the IT world have proven to be vital ways of driving standardisation, and shouldn't be ignored.
With the emergence of modern application landscapes and DevOps there's a tendency to "imagine" doing away with ITOM and ITSM.
Like everything they need to evolve and have over the last couple of decades, but getting some of the basic correct go a long way to ensuring IT serves business as a partner.
Hi,
ITOM is IT Operations Management which is the process of managing the provisioning, capacity, cost, performance, security, and availability of infrastructure and services including on-premises data centers, private cloud deployments, and public cloud resources.
ITSM refers to all the activities involved in designing, creating, delivering, supporting and managing the lifecycle of IT services.
I tired Microfocus OBM (HP OMi) and its good. You have also App Manager from manage engine.