IBM Security QRadar Reviews

This is a security monitoring product and the primary use case is to detect strange behavior by users. For example, if we have a user that has not used the service for a long time and then all of a sudden, somebody logs in one night. This is not normal and the system will detect it. This is just one example of many use cases.

Integration is very easy and the reporting is good.

This is a good product, although it does require some fine-tuning.

The dashboard is pathetic and it takes a long time to perform a search.

The graphics need to be improved.

Providing good support is something that they need to work on.

It would be helpful if IBM published more use cases.

We have been using QRadar UBA since 2016.

The issue that I have with technical support is related to their large pool of resources. If you are lucky then you get good support, but sometimes you get pathetic support. Suppose you open a ticket, there are times where it will be very good, but the quality is intermittent.

I have experience working with Splunk and I find that the searching capabilities are better with it. Also, the processing time in Splunk is better. With QRadar UBA, when you have three, four, or five rules together, it takes more time to respond.

The complexity and length of time required for the initial setup depend on the requirements. There are some out-of-the-box features that can be implemented right away, but some equipment is not supported directly, so you need to write a DSM (device support module).

Implementing a DSM takes some time, although it will depend on the log source. If the log source is fully compatible then it will be very quick. However, if it is not compatible then you will need to do some scripting and other work.

The price of this product is high.

QRadar is not perfect. It's a good security monitoring product that can provide threat intelligence, but it cannot do it alone. You need to integrate with many other things, such as IBM Orchestrator. Also, you need to have X-Force. After these kinds of things are integrated, it works a little bit better.

I would rate this solution a six out of ten.

Our clients who are implementing or trying to implement a Security Operations Center use the IBM QRadar SIEM solution. This solution helps automate incident processing and provides visibility into the incident management process.

The playbook engine is flexible and allows for the graphical visualization of processes, enabling the implementation of dynamic playbooks for incident response or testing.

The integration of our customer's infrastructure with other security management systems, such as Active Directory, firewalls, and vulnerability management systems, is effective.

The solution is difficult to understand in the beginning and has complex management configurations that can be improved.

The stability has room for improvement.

The cost has room for improvement.

I have been using the solution for two years.

I give the stability a seven out of ten. There is sometimes unexpected behavior within the logic of the playbook engine and features.

I give the scalability an eight out of ten.

We have had issues that were not resolved by technical support.

Neutral

For the most part, the initial setup is straightforward and I give it a seven out of ten. The initial deployment and configuration require one month, followed by an additional 11 months of implementing various use cases and processes that need to be automated.

I give the price of the solution a four out of ten. The solution comes with a high price tag, while some of the competitors provide identical functionality in their offerings at no extra cost.

I give the solution a seven out of ten.

We have around 20 users.

The solution is of good quality and can be implemented successfully. However, in order to fully utilize its benefits, one must possess expertise in Python programming.

We are implementors and implement this solution for our clients, who use it for analytics. 

It offers good machine learning. The analysis is very helpful. 

The user activity is effectively flagged. It can pinpoint strange activity. 

It is stable and reliable.

The product can scale.

Technical support is good. 

The product can be a bit complex. A lot of things, like visualization, could be better. It would help the customer gain a better understanding. 

I've used the solution for five to six years. I've used it for a while now at this point. 

It is stable and reliable. There are no bugs or glitches. It doesn't crash or freeze. I'd rate the stability eight out of ten. 

The solution is scalable. It can handle thousands of users or maybe even more. I'd rate the scalability nine out of ten. 

We mostly deal with small or medium enterprises. 

Most of the time, technical support is helpful. I am satisfied with the level of service we receive. 

Positive

It is easy to implement. I'd rate the ease of implementation seven out of ten. 

The deployment only takes no more than a few hours. There are configurations and fine-tuning that have to happen after that, and everything could take about a week. 

As implementors, we can implement the solution for our clients. 

The pricing is reasonable. It's not expensive compared to other solutions. If you get the console and other licenses, you can easily use it with other QRadar solutions. 

New clients should know that it does give good analytics and it will help them save time.

I'd rate the solution seven out of ten. It's a good product.

The simplicity of the solution is the best feature.

The dashboards are all legacy and old. Their cloud support and the content available for cloud and containers are also minimal.

We have been using this solution since 2019.

I rate the stability a nine out of ten.

I rate the scalability an eight out of ten, and we have about 35 people using it.

I rate the technical support a five out of ten. They need to improve their availability. They have global support, which means we need to wait longer for a response.

Neutral

I rate the initial setup a seven out of ten, and it is deployed on-premises. The deployment took about four to six weeks, and we did it in-house.

We have seen an ROI.

I rate the price a six out of ten, with ten being affordable and one being expensive. They recently changed their licensing model, and it's more complex.

I rate this solution a six out of ten. Regarding advice, using this solution purely depends on the use case. If it meets your use case, then IBM QRadar is good, but other solutions like Securonix are much better.

We are using IBM QRadar for log reviews, particularly logs that come and go from the IPS, firewall, etc.

We have different dashboards for different technologies such as our firewall, IPS, and domains for our main website, so we use IBM QRadar to observe the logs from our website, and we try to make internal and external connections for better domain security.

The best feature of IBM QRadar is visualization which shows you when there's a spike in the system, and this makes you realize that there's something wrong with the log.

IBM QRadar has outdated technology, and this is its area for improvement. When you try to implement an analytic expression, it's not updated. The solution doesn't support newer technologies, and it doesn't update regularly. For example, around the world, others implement new technologies, while IBM updates later than others.

There isn't any additional feature I'd like added to IBM QRadar at this point because it's sufficient for visualizing the logs.

I've been with the company for one and a half months, and I've been using IBM QRadar almost daily, but the solution was deployed five or six months ago.

IBM QRadar is a stable solution.

IBM QRadar is a scalable solution. My company currently has seven to eight different accounts on IBM QRadar, so it's a scalable technology. It has no problems with scalability.

I didn't have any problems with IBM QRadar, so I never contacted the technical support team.

I'm assuming that the main reason my company chose IBM QRadar is that IBM is one of the biggest tech companies in the world, so IBM products would be more secure and more reliable than other solutions.

As I didn't set up or deploy IBM QRadar, I have no information on whether it was easy or complex to set up.

I have no information about the licensing costs of IBM QRadar, and whether or not it requires a license.

I'm an intern at one of the biggest telecommunication companies, and my company uses IBM QRadar.

My advice if you want to use IBM QRadar is that you should use it because it's very scalable and it's easy to use. The solution also has many dashboards, and you don't have to write any code or write different scripts to get the information you need. You can do it from the UI of IBM QRadar. The only room for improvement in the solution is that it doesn't support newer technologies, and it's late when it comes to updates.

I'm rating IBM QRadar nine out of ten because my experience with it has been excellent. The only downside to it is that IBM is late with adding new features or supporting new technologies compared to its competitors.

My company is an IBM QRadar customer.

We are using it for visibility and compliance.

The visibility it gives you into your infrastructure has been great.

The notifications it provides offer valuable information when something is happening in your blind spot.

The AI engine could be smarter. 

It is a bit expensive. 

I've used the solution for about three years. 

The solution is stable. I'd rate it five out of five. It's very reliable. There are no bugs or glitches. It doesn't crash or freeze. 

The solution scales well, and it's easy to do. I'd rate it five out of five in terms of the ease of scalability. 

We have a lot of users on the solution currently. We have customers on the product as well. There are likely more than 500 users inside and outside the organization. 

Support has been helpful and responsive. There may sometimes be a delay. However, they do get you the information you need. 

Positive

We've only ever used IBM. 

The setup is a bit complex. I'd rate it two out of five in terms of ease of deployment. It took us a week to get everything up and running. 

We had two engineers working on deployment and maintenance. 

We handled the solution in-house. We did not need outside assistance. 

We've seen a good ROI. I'd give it a five out of five. 

It's a bit pricey as a product. I'd rate it a two out of five, with five being the most affordable. It depends on what you buy; the longer you use it, the better the cost. It's an all-inclusive license. You don't need to pay for extra features. 

We did look at a few other options. 

We use the solution inside our organization. Our clients use it too. We are a premium partner in our region. 

We're using the latest version of the solution.

I'd rate the solution nine out of ten. It really provides good visibility.

QRadar UBA's most valuable feature is the risk rating of users depending on their behavior.

QRadar UBA only keeps the data for a short while (it's refreshed every five minutes) and would be improved if this were extended to a week or month. In the next release, I would like to be able to do a historical search of user scores.

I've been using QRadar UBA for two and a half years.

QRadar UBA is quite stable.

QRadar UBA's price is a little more than street price and could be reduced.

I would rate QRadar UBA seven out of ten.

First, I used the manual to learn, then I tried to merge it with my company's needs, and there weren't any problems.

I like the graphical interface. It's so good and easy.

Integration could be better. They should make it easy to integrate with other solutions. 

I have been using IBM QRadar Advisor with Watson for three or four years.

IBM QRadar Advisor with Watson is a stable solution.

I think IBM QRadar Advisor with Watson is scalable.

We didn't use technical support as the community was very helpful.

The initial setup was difficult the first time, but it got easier after that.

I think my company pays for the license yearly.

I would advise potential users to read the manual or the workbook before going forward with the deployment. Try to match the requirements with the company's needs to avoid facing issues in the future. But if you get stuck, you can always ask the community for help.

On a scale from one to ten, I would give IBM QRadar Advisor with Watson a nine.