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reviewer1755426 - PeerSpot reviewer
Sales Manager at a tech services company with 51-200 employees
Reseller
May 23, 2023
Easy to operate and use
Pros and Cons
  • "Easy to operate and use."
  • "Lack of sufficient documentation, particularly in Spanish."

What is our primary use case?

The primary use case is for PowerVAC. The use case is mainly for ETL activity. I'm working in the commercial department of the company. We have a partnership with IBM. 

What is most valuable?

Most of our customers like the ECUs and how easy it is to operate and use. There is a basic level of confidence when it comes to IBM products. 

What needs improvement?

The biggest problem is the lack of documentation in general, and documentation in Spanish, in particular. 

For how long have I used the solution?

I've been using this solution for three years. 

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How are customer service and support?

The support takes too long to respond and too long to resolve any issues we may have. 

How would you rate customer service and support?

Neutral

How was the initial setup?

I'm not involved with the initial setup but I believe it's somewhat complex and it takes time. We have system administrators who deal with the maintenance. 

What's my experience with pricing, setup cost, and licensing?

This solution is too expensive for a lot of our customers. 

What other advice do I have?

I rate this solution eight out of 10. 

Disclosure: My company has a business relationship with this vendor other than being a customer. Partner
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