The company is primarily using the solution as a statistical tool.
Business Owner at a analyst firm with 1-10 employees
Great regression and segmentation capabilities, however more documentation is needed
Pros and Cons
- "Since we are using the software as a statistical tool, I would say the best aspects of it are the regression and segmentation capabilities. That said, I've used it for all sorts of things."
- "It would be helpful if there was better documentation on how to properly use the solution. A beginner's guide on how to use the various programming functions within the product would be so useful to a lot of people. I found that everything was very confusing at first. Having clear documentation would help alleviate that."
What is our primary use case?
What is most valuable?
Since we are using the software as a statistical tool, I would say the best aspects of it are the regression and segmentation capabilities. That said, I've used it for all sorts of things.
What needs improvement?
The solution needs to make it easier to upgrade the software. Right now it's quite difficult. I always have to get a third party involved to upgrade the solution. This is one of the main reasons why I tend not to upgrade it very often and may not be using the most current version of the service.
It would be helpful if there was better documentation on how to properly use the solution. A beginner's guide on how to use the various programming functions within the product would be so useful to a lot of people. I found that everything was very confusing at first. Having clear documentation would help alleviate that.
The solution needs to focus on better functionality for correspondence analysis.
For how long have I used the solution?
The company has been using the solution for about two years at this point.
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IBM SPSS Statistics
April 2025

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What do I think about the stability of the solution?
The solution is stable. There are no problems with reliability. It doesn't crash. there aren't bugs or glitches that we need to deal with. It's good.
What do I think about the scalability of the solution?
We've found the solution to be very scalable. If a company needs to scale up, they can do so quite easily.
Currently, we are only operating with two licenses.
It's used a fair amount. However, obviously, since the COVID-19 lockdown, work has been very slow. Right now, it's not being used very much. I'm probably not planning to increase my usage due to the fact that I need to first get sales back up to where they were near the beginning of the year, before the quarantining and social distancing.
How are customer service and support?
I've been in touch with technical support and have sought their help with a few support issues. So far, I've been satisfied with the level of attention they've given us. I consider them to be very good.
Which solution did I use previously and why did I switch?
We didn't previously use a different solution. This company is quite new, and we've been using this solution from the beginning. However, I do use other tools to supplement this package. Some of it is third-party software, and some of it is my own software that I have written.
How was the initial setup?
The initial setup is not straightforward at all. It's quite complex. So much so that we don't handle the set up in-house. We need to contract out the work to make sure it is done correctly.
We were a new company when we originally implemented it two years ago. There wasn't any implementation strategy other than to get it up and running and start using it. I basically bought it from a supplier of SPSS. They deployed it on our behalf as we didn't have the capabilities to do so ourselves. There were issues with it even with help. Those didn't get resolved until a number of months down the line. It's now completely fine.
What about the implementation team?
We had a third party handle the implementation for us. We also have a third party handle the upgrade process.
What other advice do I have?
We're just a customer. We don't have any special working relationship with IBM. We may not be using the latest version of the solution. It's been about a year since I have last updated it.
I'd advise other organizations considering implementing the solution to make sure that they find a partner or somebody who can help them handle the solution.
I'd rate the solution seven out of ten.
Which deployment model are you using for this solution?
On-premises
Disclosure: My company does not have a business relationship with this vendor other than being a customer.

Assistant Director-Data Analytics at a financial services firm with 10,001+ employees
Good custom tabs, good clustering capabilities and very stable
Pros and Cons
- "The solution has numerous valuable features. We particularly like custom tabs. It's very useful. We end up analyzing a lot of software data, so features related to custom tabs are really helpful."
- "The solution needs more planning tools and capabilities."
What is our primary use case?
We use SPSS specifically for doing segmentation analysis and customer analysis including various kinds of share model predictions, etc.
What is most valuable?
The solution has numerous valuable features. We particularly like custom tabs. It's very useful. We end up analyzing a lot of software data, so features related to custom tabs are really helpful.
All of the clustering for multi-related techniques including clustering, factoring, etc. is quite useful.
The cost integration features are very good.
What needs improvement?
The data preparation skills need improvement. When I compare the solution with other tools or competitors, this solution needs to simplify data preparation.
The solution needs more planning tools and capabilities.
For how long have I used the solution?
I've been using the solution for about ten years now.
What do I think about the stability of the solution?
The solution is very stable. I haven't come across or heard of any problems on the solution. There's no bugs or glitches. It works well.
What do I think about the scalability of the solution?
I don't believe this solution would be the best for companies that need to scale. It doesn't have the level of scalability available to grow very much.
How are customer service and technical support?
I haven't been in touch with technical support directly, but I have been using their forums to help troubleshoot issues. I've researched some forums. Whenever I encounter issues within the solution, I will actively browse a few forums for blogs for documentation that might provide me with some insights.
Which solution did I use previously and why did I switch?
I have previously used different solutions. I've used SAS, R, and Minit. There are many other solutions as well that I have tried out at one time or another.
How was the initial setup?
The initial setup is very straightforward. We didn't have any issues with the implementation.
I didn't actually deploy the solution, so I can't speak to how long it took. We use different tools as well that I work with. I can be deployed, but I'm not sure how long it would take an organization exactly.
What's my experience with pricing, setup cost, and licensing?
We have an enterprise-level license with IBM.
Which other solutions did I evaluate?
Although we're working with IBM right now, we're currently looking for a new data science platform solution. I was hoping to find an open-source tool that could fit our needs in the future. We're evaluating R and Python right now, but they're not quite what we need. On all of our new engagements, we'd really like to use open-source only.
What other advice do I have?
We're an official IBM partner. We have an enterprise license; I'm not sure if we're currently using the latest version or not. We might be on V3 or V4.
I'd recommend the solution to other organizations.
I'd rate it nine out of ten.
Which deployment model are you using for this solution?
On-premises
Disclosure: My company has a business relationship with this vendor other than being a customer. Partner
Buyer's Guide
IBM SPSS Statistics
April 2025

Learn what your peers think about IBM SPSS Statistics. Get advice and tips from experienced pros sharing their opinions. Updated: April 2025.
860,592 professionals have used our research since 2012.
Associate Professor of Statistics at KAU
Offers good duration, correlation, and nonparametric statistics
Pros and Cons
- "In terms of the features I've found most valuable, I'd say the duration, the correlation, and of course the nonparametric statistics. I use it for reliability and survival analysis, time series, regression models in different solutions, and different types of solutions."
- "Most of the package will give you the fixed value, or the p-value, without an explanation as to whether it it significant or not. Some beginners might need not just the results, but also some explanation for them."
What is our primary use case?
I am using SPSS Statistics in many, many, many fields - more than you can imagine. The last one I was working on was with women at the Human Rights Council. I'm also using SPSS Amos for structural equation modeling. I'm using it to analyze data for business, data for engineering, and many other fields. Besides being a professional, I also sometimes advise or solve problems for others who are working with it in business or doing their Ph.D. or master's degree in it. Again, it is useful in many, many fields.
What is most valuable?
In terms of the features I've found most valuable, I'd say the duration, the correlation, and of course the nonparametric statistics. I use it for reliability and survival analysis, time series, regression models in different solutions, and different types of solutions. I'm using most of the content of SPSS.
What needs improvement?
I think the duration and time-series need improvement.
Some things need more explanation. For instance, if you are using the automated part in SPSS, you have automatic linear modeling. It gives you the meaning of the result, explaining if it is significant. But most of the package will give you the fixed value, or the p-value, without an explanation as to whether it significant or not. Some beginners might need not just the results, but also an explanation for them.
This already exists in two parts of the SPSS. One for the automatic linear modeling, and the second for nonparametric. The automation, the automatic part, gives you not only the results and the output but also what this output means. For me as a professional, I can explain the results even if it's not included in the output. But if they were to include some explanation for the results, such as is it significantly based on the P-value, that would make SPSS great.
Additionally, there is something else that really needs improvement - the part related to multivariate analysis. The chi-squared for instance. Some packages can give you the chi-squared directly, but in the multivariate part of SPSS, it's not as clear as it should be. So working with the multivariate could be improved or expanded. This last semester I was teaching multivariate to postgraduate students and it was not as clear as it should be. In conclusion, regarding improvements for the package, I can say that multivariate needs improving.
Lastly, some results need to be presented in a more diverse way. For instance, if you are working in biostatistics then sensitivity, specificity, and relative risk need to also be included. Some people don't use SPSS because they need some medical calculations and they think that SPSS cannot calculate it. But if you are working with the older, survival analysis, you can add this part to the medical field. Actually, it is really easy to include it and calculate it for it. As I told you, you can add a medical field part for the study design, such as screening tests, sensitivity, specificity and so on.
For how long have I used the solution?
I have been using IBM SPSS Statistics for more than 20 years.
I have written five books on using SPSS Statistics and one book for using the Modeler. Two of them were in English for bio-statistics, and the others are in other fields, but in Arabic.
What do I think about the stability of the solution?
I like the stability and would rate it at more than 95%. If you're working with the package for a long period of time, you understand most of the texts that you need to know.
I told you I wrote five books about using SPSS, so of course, I'm totally impressed with this package more than any other one.
When I was in the United States, I started to use SAS. But for the Middle East, SAS is not as easy as SPSS.
What do I think about the scalability of the solution?
I believe more than 50% of those in the university are working on it, so it's a long scale of users. For instance, tomorrow I am leading training for using the Modeler in a department in the university. All the time, a lot of people ask for a daily cost for using SPSS because it is the most common solution here in Saudi Arabia.
How are customer service and technical support?
I have never contacted support. I hope I can contact them with a call to improve my notes about the outputs or something.
How was the initial setup?
The initial setup is straightforward and doesn't take more than 20 minutes on average.
What about the implementation team?
I do the deployment myself. We can sometimes download from IBM's site. It doesn't need any help.
What's my experience with pricing, setup cost, and licensing?
We have a package for the university students and teachers. It's a package for graduate students, and the students can use it. They can download it and use it.
Which other solutions did I evaluate?
We evaluated other options. In general, in the Middle East, we use many different software packages, like SAS, Minitab, and SPSS. But I believe that SPSS might be the number one in the Middle East. I'm talking about Saudi Arabia or Egypt.
What other advice do I have?
Of course I would recommend SPSS. I advise everyone to use it. As I mentioned, I wrote books about using SPSS. They are used for training and I knew most of the lecturers were using the package.
Time series is a branch in and of itself, and it's very important for forecasting the future. I was suffering until I could simplify this using the SPSS for forecasting or for building time series modeling.
On a scale of one to ten, I would give IBM SPSS Statistics at least a nine.
Which deployment model are you using for this solution?
On-premises
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
Senior Statistical Consultant at a financial services firm with 501-1,000 employees
Has good linear regression analysis features and is easily scalable
Pros and Cons
- "Most of the product features are good but I particularly like the linear regression analysis."
- "I think the visualization and charting should be changed and made easier and more effective."
What is our primary use case?
I'm a senior statistical consultant. We mainly use IBM SPSS to find data and organize it. We have about 10 people in our company that use the product for analysis. The work is seasonal, sometimes we use the product daily and during other periods maybe weekly, monthly or quarterly. It really depends on when the work comes in. Our company uses many different types of software and it's really dependent on the individual situation and requirements of the company.
What is most valuable?
Most of the product features are good but I particularly like the linear regression analysis. I also benefit from the import and export of data abilities.
What needs improvement?
I believe the product could be improved. I think there is an issue with the charting and visualization, and I don't think it works as well as the competitive product. There is a lot of competition with other software, and I think the visualization and charting should be changed and made easier and more effective. They should also try to include better concepts for big data. I don't know if this can be matched or integrated with the flexibility of Python, because now Python is free. When I try to use another software such as JMP software, JMP makes managing, manipulating and changing the perspectives or the analysis points easier. When you compare or make any statistical search for two variables or more, one by one, X and Y and so on, you refer the variables to the original situation and change it. In JMP, you can just drag and drop and switch columns, rows to columns, and vice versa. It's really easy to use.
I think the product license is expensive for some people who would be interested in using it, but there is a cheaper version for searches. I think reducing the cost or making a cheaper version for companies should not be a problem.
In terms of additional features, I think some enhancement on the panel or the main menu would be helpful. Another thing I would hope to be able to do would be to facilitate the results for the user in one main window. There is a window for data and another window for output. I think maybe there could be an enhancement to make SPSS easier to manage and easier to move between data.
For how long have I used the solution?
I've been using IBM SPSS Statistics for a long time, about 10 years.
What do I think about the stability of the solution?
The product is very stable, no problems at all.
What do I think about the scalability of the solution?
The product is easily scalable.
How are customer service and technical support?
I haven't had much need to contact technical support, only when they upgrade or update my version and something is required to activate it, but not for technical issues. I haven't needed them for that.
How was the initial setup?
The setup of the product was very simple. It doesn't take more than about 30 minutes.
What about the implementation team?
I can implement the product myself, particularly if it's for an individual. But for a company or in the corporate sector, that's another issue. I would need a team or an IT consultant.
What's my experience with pricing, setup cost, and licensing?
The price of the basic product is okay but if I need to take the advanced model then there is a cost for the different levels. For questionnaire purposes, for example, there is very limited use. You pay to install plugins or add-ons to that. There is another feature for that, I believe, that costs around $1,000, but for an advanced model and a lot of extra tools, you might reach around $6,000-7,000.
What other advice do I have?
I would rate this product an eight out of 10.
Which deployment model are you using for this solution?
On-premises
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
Advanced analytics at a manufacturing company with 10,001+ employees
Straightforward to set up, stable, and it is quick to build statistical models
Pros and Cons
- "You can quickly build models because it does the work for you."
- "The technical support should be improved."
What is our primary use case?
Once it is installed it does an important job because it helps with long statistical analysis processes.
What is most valuable?
You can quickly build models because it does the work for you.
What needs improvement?
The technical support should be improved.
For how long have I used the solution?
I have been using IBM SPSS Statistics for one year.
What do I think about the stability of the solution?
This is a stable product.
What do I think about the scalability of the solution?
This product is scalable and there are three versions. There is a smaller version, a mid-level, and there is a full enterprise version. The licensing can make it difficult to deploy models although it should be possible with the enterprise version. However, I have never tried it.
How are customer service and technical support?
The technical support is not very useful. You can find help on the internet but if you really have a problem then it can take a while before you get a solution.
How was the initial setup?
The setup is pretty straightforward and I think that you can easily set up your own connection.
What about the implementation team?
My client performed the setup.
What other advice do I have?
Overall, I like this product and I don't have any major things that I would like to change.
I would rate this solution an eight out of ten.
Which deployment model are you using for this solution?
Public Cloud
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
Business Process Improvement at Modi Enterprises Private Limited
Good for big data analytics, stable, and scalable
Pros and Cons
- "The solution is very comprehensive, especially compared to Minitabs, which is considered more for manufacturing. However, whatever data you want to analyze can be handled with SPSS."
- "One of the areas that should be similar to Minitabs is the use of blogs. The Minitabs blog helps users understand the tools and gives lots of practical examples. Following the SPSS manual is cumbersome. It's a good, exhaustive manual, but it's not practical to use. With Minitabs, you can go to the blogs and find specific articles written about various components and it's very helpful. Without blogs, we find SPSS more complicated."
What is our primary use case?
I primarily use the solution for data analysis.
How has it helped my organization?
Some time I have used it RFM analysis, in sales. It has given good insight for improvement
What is most valuable?
The tests, videos, and tools that are the most useful depend on what objective the company has, but all of the features are quite good.
The solution is very comprehensive, especially compared to Minitabs, which is considered more for manufacturing. However, whatever data you want to analyze can be handled with SPSS.
What needs improvement?
One of the areas that should be similar to Minitabs is the use of blogs. The Minitabs blog helps users understand the tools and gives lots of practical examples. Following the SPSS manual is cumbersome. It's a good, exhaustive manual, but it's not practical to use. With Minitabs, you can go to the blogs and find specific articles written about various components and it's very helpful. Without blogs, we find SPSS more complicated.
For how long have I used the solution?
I've been using the solution for one or two years.
What do I think about the stability of the solution?
The stability of the solution is good. We've never faced any issues.
What do I think about the scalability of the solution?
The solution is scalable.
How are customer service and technical support?
I haven't really used technical support. Mostly I use Google to look for answers to my questions.
Which solution did I use previously and why did I switch?
We currently use both SPSS and Minitabs. We prefer Minitabs, but if we don't find a solution on it, we switch to SPSS.
How was the initial setup?
In comparison to Minitabs, the initial setup was more complex. The solution has a lot of options and we weren't sure which were the best to use, and that made the experience frustrating. In the end, the deployment took longer than Minitabs.
What about the implementation team?
NA
What was our ROI?
not calculated
What other advice do I have?
I'd advise users to think about using Minitabs. The solution is simpler. However, if you are working with big data, SPSS is better. For large data sets, there's nothing better than SPSS.
I'd rate the solution eight out of ten. I'd rate it higher, but it's quite a complex product.
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
Policy Analyst at a government with 10,001+ employees
A helpful user interface, but not suitable for use with Big Data
Pros and Cons
- "The most valuable feature is the user interface because you don't need to write code."
- "This solution is not suitable for use with Big Data."
What is our primary use case?
My primary use for this solution was to interpret the results of a survey. I made use of correlation methods and other features to perform this analysis.
What is most valuable?
The most valuable feature is the user interface because you don't need to write code. You can drag and drop selections and the menu is very helpful. You can adjust your parameters and other things, all through the interface.
What needs improvement?
The licensing model is not popular and should be changed to SaaS.
This solution is not suitable for use with Big Data.
For how long have I used the solution?
I had been using IBM SPSS Statistics for two or three years. I have changed roles and am not currently working with this solution.
What do I think about the stability of the solution?
The stability of this solution is good.
What do I think about the scalability of the solution?
The scalability of this solution is not good because we cannot use it with Big Data. Instead, we used IBM SPSS Modeler.
What's my experience with pricing, setup cost, and licensing?
The price of this solution is a little bit high, which was a problem for my company.
What other advice do I have?
This is a product that I recommend for people who do not need to work with Big Data.
I would rate this solution a seven out of ten.
Which deployment model are you using for this solution?
Private Cloud
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
CEO at Avina
Powerful analytical tool even for multivariate statistics and has the ability to easily change any variable in our research
Pros and Cons
- "It has the ability to easily change any variable in our research."
- "The design of the experience can be improved."
What is our primary use case?
My primary use for IBM SPSS Statistics is as a user and a consultant.
I use it for my research in market analytics. I also use it for cluster analysis for customers. Currently, my eight students in university are using it in their projects. I think that IBM SPSS has improved very much and its data mining capabilities are also very good. I suggest it as a powerful research tool for anybody in different areas.
I work mostly with market analytics. I think that it's good in different areas. For example, some of my students in university also use it for factor analysis and component analysis. I also use it for descriptive statistics describing a population, and for information analysis. Its application for regulation analysis is very good. And I use it in my private work, too.
What is most valuable?
I think that it's easy to use because of its variable inference. It has two variable ports and the variable experience is very nice because every variable has its own purpose. It has the ability to easily change any variable in our research.
What needs improvement?
In terms of what can be improved, currently, I don't have any ideas because I think that it's in very good shape. It compares with its peers.
I do think that the design of the experience can be improved.
Also, I think that it can improve its ability to import or export the results from other software.
For how long have I used the solution?
I have been using IBM SPSS Statistics for more than five or six years.
What do I think about the scalability of the solution?
Right now, there are 5 or 6 users in my company using the product. I have plans to increase usage because currently, I am working with some new customers on their market analysis and ideas. So I'll introduce this to them for their future analysis.
How are customer service and technical support?
Regarding the SPSS technical support - I don't have any problems. I can find any answers on the internet or by searching on their site. I don't have any problems in this area.
Which solution did I use previously and why did I switch?
I currently work with MiniTask software and Microsoft Excel for analysis in my various work.
How was the initial setup?
In terms of initial setup, I don't have any problem opening it. It usually takes less than half an hour to deploy.
Which other solutions did I evaluate?
I think that IBM SPSS Statistics is a very powerful analytical tool, even for multivariate statistics. Other software solutions that I mentioned don't have these capabilities and are weaker than SPSS.
What other advice do I have?
I think that it is a very good analysis tool for many different areas. For example, recently I found many applicable uses in my research and for market analysis. SPSS can be deployed as a very powerful tool. I am now consulting with very different customers in various areas to improve their the analytical tools with their analytics team.
On a scale of 1 to 10, I would rate the IBM SPSS about eight or nine. To make it a 10, I suggest improving the design that experiments are run on.
Which deployment model are you using for this solution?
On-premises
Disclosure: My company does not have a business relationship with this vendor other than being a customer.

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