No more typing reviews! Try our Samantha, our new voice AI agent.
reviewer1584756 - PeerSpot reviewer
Senior Presale - BU Information Security at a tech services company with 51-200 employees
Real User
Oct 4, 2021
Feature-rich, good performance, scalable, and has a user-friendly interface
Pros and Cons
  • "It's a highly flexible solution that can adapt to each customer's needs."
  • "This solution works very well, and the feedback from our customers is very good."
  • "The initial setup could be simpler but it may not be as effective."

What is our primary use case?

We implement this solution for our customers. We are system integrators, not end-users.

The main use case is for secure access, and monitoring the access by IT administrators.

What is most valuable?

I like the performance of CyberArk Enterprise Password Vault.

Definitely, it's a reliable solution.

It has a wide range of features. They are probably the widest range of features on the market. It is the main reason customers usually select this product.

This solution works very well, and the feedback from our customers is very good.

Integration is one of the strongest capabilities of this solution. There are hundreds of integrations that are ready to use. It is continuously growing, which is one of its strengths.

The interface is really user-friendly.

It's a highly flexible solution that can adapt to each customer's needs.

Another strength, for both performance and the security levels, is the segregation of the different rules of the solution.

What needs improvement?

The initial setup could be simpler but it may not be as effective.

For how long have I used the solution?

I've been using CyberArk Enterprise Password Vault for three years, and the company began using it in 2003.

This solution is used mainly on-premises, but the trend is to go with hybrid and cloud deployment for new projects.

Buyer's Guide
Idira Privileged Access Manager
September 2026
Learn what your peers think about Idira Privileged Access Manager. Get advice and tips from experienced pros sharing their opinions. Updated: September 2026.
913,076 professionals have used our research since 2012.

What do I think about the stability of the solution?

CyberArk Enterprise Password Vault is a stable product.

What do I think about the scalability of the solution?

CyberArk Enterprise Password Vault is easy to scale.

How are customer service and support?

I have not contacted technical support. I deal in the presales department. I don't manage the technical aspects of delivery and support.

How was the initial setup?

We needed to build a specific project that is tailored for each customer. It requires a bit of design with the first part of the project, which is a benefit because the solution has high performance and is built on the needs of the customer. 

There is a bit of a setup initially, but it provides them with a good result for the project.

What's my experience with pricing, setup cost, and licensing?

It's an affordable platform.

It is not the cheapest solution available on the market, but if you want a good project, you need to have the value of the solution you are selecting. 

In my opinion, it is a good compromise between the cost and the benefits. I think the price is fair.

What other advice do I have?

I would definitely recommend this solution to others who are interested in using it.

I do not have visibility with other solutions that may be better or more up-to-date.

I would rate CyberArk Enterprise Password Vault a ten out of ten.

Which deployment model are you using for this solution?

On-premises
Disclosure: My company has a business relationship with this vendor other than being a customer. Partner
PeerSpot user
Identity and Access Management Analyst at Security Finance Corporation
Real User
Oct 3, 2021
Stable feature functionality and usage has been reliable
Pros and Cons
  • "The solution is stable and reliable."
  • "The solution is too complicated to use and should be simplified. It took me a long time to understand how to use it. There is a lot that the solution can improve for the future."

What needs improvement?

The solution is too complicated to use and should be simplified. It took me a long time to understand how to use it. There is a lot that the solution can improve for the future.

For how long have I used the solution?

I used CyberArk Enterprise Password within the last 12 months.

What do I think about the stability of the solution?

The solution is stable and reliable.

What do I think about the scalability of the solution?

We have approximately eight people in my organization that use this solution.

What other advice do I have?

I did not like the solution at all and I was happy when we stopped using it.

I rate CyberArk Enterprise Password an eight out of ten.

Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
Buyer's Guide
Idira Privileged Access Manager
September 2026
Learn what your peers think about Idira Privileged Access Manager. Get advice and tips from experienced pros sharing their opinions. Updated: September 2026.
913,076 professionals have used our research since 2012.
it_user1562133 - PeerSpot reviewer
Senior Security Manager at SMU
Real User
Apr 30, 2021
Reliable, scalable, and easy to install but the pricing could be better as it's expensive
Pros and Cons
  • "Its' quite stable."
  • "They need to provide better training for the System Integrator."
  • "From what I can see, the Systems Integrator is useless. When I ask for the information, nothing is given to me."

What is our primary use case?

We use this solution for ID purposes. When we remove a user from the server, we need a privileged ID password.

We are a University. It's a large organization.

What is most valuable?

It's not very different when compared with other products.

What needs improvement?

From what I can see, the Systems Integrator is useless. When I ask for the information, nothing is given to me. They need to provide better training for the System Integrator.

For how long have I used the solution?

I have been working with this solution for two years.

What do I think about the stability of the solution?

Its' quite stable.

What do I think about the scalability of the solution?

It's a scalable solution but could be improved. On a scale of one to five, I would rate it a four.

How are customer service and technical support?

I have not used technical support.

How was the initial setup?

The initial setup is pretty easy. It is not complex.

What about the implementation team?

We used a reseller, integrators, but they were useless to me.

What's my experience with pricing, setup cost, and licensing?

Pricing is quite high and it could be improved.

What other advice do I have?

I would rate CyberArk Privileged Access Security a six out of ten.

Which deployment model are you using for this solution?

On-premises
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
CDO & Co-Founder at ELYTIK
Real User
Apr 22, 2021
Complete package, thorough threat detection, but expensive
Pros and Cons
  • "This is a complete solution that can detect cyber attacks well."
  • "The solution is very expensive and requires a license."

What is most valuable?

This is a complete solution that can detect cyber attacks well. I have found the proxy features most valuable for fast password web access. 

For how long have I used the solution?

I use the solution for security. I make sure the bulk of the password of the certificate for the cloud and on-premise applications are good. I action and administer them when needed.

What do I think about the stability of the solution?

The solution is stable, it is very resilient.

What do I think about the scalability of the solution?

I have found the solution to be scalable.

How was the initial setup?

The installation is not difficult for me because all the information is on the website.

What's my experience with pricing, setup cost, and licensing?

The solution is very expensive and requires a license. We pay for an enterprise license.

What other advice do I have?

This is a complete package that has a lot of the capabilities you would want in this type of solution but it is very expensive.

I rate CyberArk PAS a seven out of ten.

Which deployment model are you using for this solution?

On-premises
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
reviewer1523790 - PeerSpot reviewer
Auditor de Sistemas y Procesos at a tech services company with 11-50 employees
Reseller
Mar 11, 2021
A full life-cycle solution for managing the most privileged accounts
Pros and Cons
  • "Within the solution, I love the fact that everything is recorded. The configuration capabilities are great, too."

    What is our primary use case?

    We sell this solution to our partners. We are not currently using the application for our own use — we're consultants.

    What is most valuable?

    Within the solution, I love the fact that everything is recorded. The configuration capabilities are great, too.

    What needs improvement?

    There are always improvements that can be made, but nothing really stands out. It's hard for me to say as I am not a direct user.

    What do I think about the stability of the solution?

    CyberArk PAS is very stable.

    How are customer service and technical support?

    The technical support is excellent. On a scale from one to ten, I would give the support a rating of ten.

    What's my experience with pricing, setup cost, and licensing?

    The price of this solution is quite reasonable. 

    What other advice do I have?

    Overall, on a scale from one to ten, I would give CyberArk PAS a rating of ten.

    Disclosure: My company does not have a business relationship with this vendor other than being a customer.
    PeerSpot user
    reviewer1513986 - PeerSpot reviewer
    Presales Engineer at a tech services company with 51-200 employees
    Reseller
    Mar 9, 2021
    Local tech support is very helpful
    Pros and Cons
    • "The technical support for this solution is very good. If I was to rate it on a scale of one to five, I would give it a five."
    • "CyberArk is a very important tool for my organization."
    • "The product could be easier to use. More work needs to be done on this aspect; it is not good enough yet. It also takes up a lot of server space. Sometimes we need to use up to seven servers."

    What is our primary use case?

    Our primary use case for this solution is business and client management. Our clients are mostly from the banking sector. 

    What is most valuable?

    The CyberArk solutions that have been the most valuable for my solution are the Discovery & Audit (DNA) and Privileged Threat Analytics (PTA) tools. CyberArk is a very important tool for my organization.  

    The setup was very easy for me. 

    What needs improvement?

    The product could be easier to use. More work needs to be done on this aspect; it is not good enough yet. It also takes up a lot of server space. Sometimes we need to use up to seven servers. 

    For how long have I used the solution?

    I have been using the solution for about a year. My company resells and implements this solution. 

    What do I think about the stability of the solution?

    I think this solution has a lot of stability. 

    How are customer service and technical support?

    The technical support for this solution is very good. If I was to rate it on a scale of one to five, I would give it a five.

    How was the initial setup?

    The initial setup was straightforward. It can be carried out by a single person. 

    Which other solutions did I evaluate?

    The great thing about this solution is that they offer tech support in my language. 

    What other advice do I have?

    I recommend this product. 

    Disclosure: My company has a business relationship with this vendor other than being a customer. Reseller
    PeerSpot user
    reviewer1426374 - PeerSpot reviewer
    Director - Enterprise Security, Fraud and Supplier Risk Management at a financial services firm with 1,001-5,000 employees
    Real User
    Feb 28, 2021
    Secure and functionally complete
    Pros and Cons
    • "I haven't really thought about anything that I want to use it for, that I couldn't use it for."
    • "I would like to see more integration with more tools, for more APIs."

    What is our primary use case?

    I used CyberArk for vaulting passwords.

    What is most valuable?

    I haven't really thought about anything that I want to use it for, that I couldn't use it for.

    What needs improvement?

    I would like to see more integration with more tools, for more APIs. 

    For how long have I used the solution?

    I have used this solution in the last 12 months.

    How was the initial setup?

    The initial setup was not overly complex but it wasn't straightforward.

    Once it was prepared properly, it was okay.

    What other advice do I have?

    I would rate CyberArk Enterprise Password Vault an eight out of ten.

    Disclosure: My company does not have a business relationship with this vendor other than being a customer.
    PeerSpot user
    Product Manager at a tech services company with 11-50 employees
    Reseller
    Feb 7, 2021
    Priced well with good support, stable, and scalable
    Pros and Cons
    • "The most valuable feature is Special Monitoring."
    • "It is best suited for mid to large-size enterprises; it is priced well, it is the market leader, and I think that it's the best solution."
    • "The authentication port is available in CyberArk Alero but not Fortinet products."

    What is our primary use case?

    I am a consultant. We are in the process of using this in our clients' companies.

    What is most valuable?

    The most valuable feature is Special Monitoring.

    What needs improvement?

    The authentication port is available in CyberArk Alero but not Fortinet products.

    For how long have I used the solution?

    I have been working with CyberArk PAS for one year.

    What do I think about the stability of the solution?

    CyberArk is stable.

    What do I think about the scalability of the solution?

    It's a scalable solution. 

    How are customer service and technical support?

    I have limited experience with technical support, but our customers like the support.

    In general, it appears to be fine.

    Which solution did I use previously and why did I switch?

    I have also worked with Thycotic, until the completion of the project.

    How was the initial setup?

    The initial setup is straightforward.

    What's my experience with pricing, setup cost, and licensing?

    It is best suited for mid to large-size enterprises. It is not the best for smaller companies, largely because of the price.

    I believe that this solution is priced well. It's the market leader and I think that it's the best solution.

    The price is quite good for us.

    What other advice do I have?

    For those who are interested in using this product, you have to know your requirements and compare them with CyberArk to see if it is suitable for them and fits their budget.

    I would rate this solution a nine out of ten.

    Disclosure: My company has a business relationship with this vendor other than being a customer. reseller
    PeerSpot user
    it_user1386480 - PeerSpot reviewer
    Junior Product Consultant at a tech services company with 501-1,000 employees
    Real User
    Dec 9, 2020
    Good technical support with helpful third party vendors and good at recording actions
    Pros and Cons
    • "The technical support is good."
    • "I primarily use the solution to record any actions taken on specific important targets, allowing management to look at actions and play them back to see what was done within the environment."
    • "We found a lot of errors during the initial setup. They should work to improve the implementation experience and to remove errors from the process."
    • "We found the initial setup quite difficult. There were a lot of errors and we found the process to be a bit complex."

    What is our primary use case?

    I primarily use the solution to record any actions taken on specific important targets. It allows management to look at actions and play them back to see what was done within the environment.

    What is most valuable?

    The technical support is good.

    It's pretty good at recording actions taken within an environment.

    What needs improvement?

    We found a lot of errors during the initial setup. They should work to improve the implementation experience and to remove errors from the process.

    The solution could be more stable. 

     It should have more specific configurations. There are lots of types of servers and devices. The product should have a more detailed, specific configuration and integration with other products.

    For how long have I used the solution?

    I've been using the solution for about three months at this point.

    What do I think about the stability of the solution?

    This was my first experience in the solution's UI and UX user experience and user interface. I didn't find the solution to be very stable at all.

    What do I think about the scalability of the solution?

    We do plan to continue to use the solution, however, it's unclear as to if we will scale it further.

    How are customer service and technical support?

    We're pretty satisfied with technical support. They are helpful. I find them knowledgable and responsive and I've been happy with the level of service we've been given thus far.

    How was the initial setup?

    We found the initial setup quite difficult. There were a lot of errors and we found the process to be a bit complex. I wouldn't describe the implementation as straightforward.

    In total, the deployment took about one week from beginning to end.

    What about the implementation team?

    We did not handle the entire implementation ourselves. We had assistance from an outside firm. They were helpful.

    What other advice do I have?

    We're just users of the solution. We're customers. We aren't resellers or consultants. We don't have a business relationship with the solution.

    I'm using the latest version of the solution.

    I'd recommend the product to others.

    Overall, we've been mostly happy with the solution. I'd rate it at an eight out of ten so far.

    Which deployment model are you using for this solution?

    Public Cloud
    Disclosure: My company does not have a business relationship with this vendor other than being a customer.
    PeerSpot user
    reviewer1455795 - PeerSpot reviewer
    Technical Lead IMSS at a computer software company with 1,001-5,000 employees
    Real User
    Nov 24, 2020
    Create, request, access and manage privileged passwords
    Pros and Cons
    • "It's highly secure and very flexible. It gives us all types of storage options and it gives us a high level of security."
    • "The tech support is amazing."
    • "The only problem involves granting access to people who are authorized to view it."

    What is our primary use case?

    We use it for storing and rotating passwords.

    Within our organization, a lot of people are using this solution for a lot of projects. We have already implemented CyberArk as a SaaS solution. We are not using the core parts, but we are using the software as a service for a project.

    At my previous job, there was a team of seven people who were in charge of maintenance. Mostly analysts, senior analysts, and a technical lead used this solution. 

    What is most valuable?

    It completely depends on the requirement. For some of the RPA robotic types of user identity, we prefer for it to happen in an automatic way, but some of them are highly critical, so we don't do it automatically. As for the end-user experience or expectation, if they want to change it at their end, they can do it.

    What needs improvement?

    I don't see any problems because it's highly secure and very flexible. It gives us all types of storage options and it gives us a high level of security. From my experience, overall, I don't see many problems that need to be rectified.

    The only problem involves granting access to people who are authorized to view it. This user management area is the most critical. We have to constantly check on that area and we have to review and give proper access. Nobody should have more access than they are authorized for.

    For how long have I used the solution?

    I have been using CyberArk Enterprise Password Vault for eight years.

    What do I think about the scalability of the solution?

    It's scalable at the component level. If you want to add some of the latest components, or if you want to implement biometrics or MFA, this solution can handle that — it's very easy to implement.

    How are customer service and technical support?

    The tech support is amazing. If you have any issues that you need help with, the CyberArk support team reaches out very quickly, depending on the criticality of the issue. If it's critical, they will reach out to you within hours.

    The vendor support is really good.

    How was the initial setup?

    The initial setup is quite straightforward. These days they have an automatic script — It is much less time-consuming.

    We used to do it manually which would take almost two to three hours in total.

    What about the implementation team?

    We did it in-house. I'm certified in CyberArk; I've also installed it for clients as well.

    What's my experience with pricing, setup cost, and licensing?

    The licensing plan is either six months or one year — it's not on a monthly basis.

    Every company will have a different license fee, but ultimately, it comes down to how many users you want to manage and how many companies you want to support. If you want three CPMs, then you'll need licensing for three. It's per-company, license-based.

    Which other solutions did I evaluate?

    I am currently evaluating other solutions. A few of them do not support PTA. Some of them don't have DevOps properly managed. Others don't give you the DNE facility, which is free of charge with CyberArk.

    What other advice do I have?

    I would definitely recommend CyberArk Enterprise Password Vault.

    On a scale from one to ten, I would give this solution a rating of eight.

    Which deployment model are you using for this solution?

    Hybrid Cloud
    Disclosure: My company has a business relationship with this vendor other than being a customer. Partner
    PeerSpot user
    Buyer's Guide
    Download our free Idira Privileged Access Manager Report and get advice and tips from experienced pros sharing their opinions.
    Updated: September 2026
    Buyer's Guide
    Download our free Idira Privileged Access Manager Report and get advice and tips from experienced pros sharing their opinions.