Imperva DDoS Reviews

• CDN
• DDoS protection
  

Basically, before we found Incapsula, we were getting hit with 5-10 gigabit DDoS attacks, and we were trying to figure out how to fight the attacks. Therefore, we tried Incapsula out on one site, and through the trial we saw what the solution could do – the attacker gave up after a few tries. Once we signed up for an enterprise account with all ten sites we saw the attacks drop weekly.

It would be nice to get a feed from Incapsula to import into our system. We have to have multiple dashboards open at the same time, and it would be nice to have one single dashboard with all our information.

I've used it for eight months.

No issues encountered.

No issues – it has been particularly stable.

Scalability has been pretty good, our European traffic has doubled and our sales have gone up along with our stability.

10/10

10/10 – within 5 minutes we have had a response.

We used a NetScaler mitigation appliance – nothing worked that well, we were getting attacks and they were taking down services.

Setup was fairly straightforward. It took about 10 minutes as I had to fine tune it with our API to mitigate what traffic was being blocked. I was able to determine that pretty quickly and adjust accordingly.

We did it in-house.

Probably about $150,00-$190,000 savings. It's hard to predict, but that would be my ROI estimate.

It costs around $7/month, really cheap.

We looked at CloudFlare. We tried it but it didn’t work that well.

Make sure you use a premium DNS provider. We had to move from a basic DNS provider to a more complex one to get it work with Incapsula 100%.

• Human contact
• Fast SLA
• Trustworthy and excellent communication

Highly-functional back office with user friendly reports and intelligence on bad IPS and malicious software is at very high level and very quick. Part of the solutions function is that they have to stay on top of the data intelligence game. They have the first knowledge of break points.

The product makes information readily available and mitigates any problems quickly.

With the way that protection works, there is no such thing as pure protection, but as soon as Incapsula knows what a problem looks like, they fix it. They have to stay on top of the data intelligence game.

I've used it for three years.

It's usually fast but it can take two to three days on a big operation to get it live, especially if there is tracking.

No problem with scalability.

Communication declined a bit as they got bigger – 7/10. Service is really good though.

8/10. Service is good.

We went through at least a quarter million dollars in DDoS firewalls before we got to them. We tried solutions worldwide.

For enterprise level stuff pricing is very competitive. Very good corporate deals.

Go for it if you’re looking into it – they are a good solution and are trustworthy people. Just really works.

Their WAS - I had a problem and I turned to Incapsula. I needed someone to protect the website and they succeeded in this regard.

We’re not an e-commerce site, but a website for providing information, and we needed someone to protect the website. The user-generated spam stopped after we started using Incapsula, and so we feel more secure.

I needed some support and according to the SLA and I couldn’t get telephone support and it took a little while till they got back to me. We’re an enterprise company so I think I would be happier for a bit more support to pick the phone up and ask a question. There was not as much back office help as we would have liked.

I’ve used it for four months.

Yes, we had some down time but we solved it. It took us a few hours although we were promised no down time.

No issues with stability, but I still have to look into whether the site speed was faster than it was before as promised.

No issues with scalability.

8/10 – very professional.

8/10 – very professional once they got back to me.

I didn’t use any other solution.

It’s not costly for my needs.

I knew the solutions available in the market because I was working in a cyber-security company. I suggested the product, because I knew the product and that they are better than other solutions for my needs.

Do it on a Sunday in case there is down time. I would ask for support after implementation, and check that the site speed is as fast as it should be.

I would like to see automated reporting to improve visibility.

I have been working with Imperva DDoS for two years now.

Imperva DDoS is scalable.

The setup of Imperva DDoS was easy and we are satisfied with the pricing.

I would rate Imperva DDoS a nine on a scale of one to ten.

Primarily, clients are in need of some extra defense and a bit of protection, which is why they use this solution.

The most important aspect of the solution is the DDoS feature.

The solution has a very good interface.

Last year, the solution added a lot of additional improvements and functionalities, and for now, the features they have offered us have been great. 

They recently added some account takeover protections that have been really useful.

The rules surrounding the making of web applications could be improved.

I believe I've been using the solution for about four years.

There aren't issues with stability. As a cloud solution, it's hard to say if there will be stability issues. There might be issues with some customer setups, for example, but not with the product itself.

The scalability of the solution is okay. Companies can expand it if they need to.

We've been in touch with technical support in the past. Out of ten, I'd rate them at six or seven. We've had some issues with them in terms of response times, but overall they are okay.

We didn't previously work with a different solution. We've partnered with Imperva so we're dealing only with them.

Typically, the initial setup is more or less straightforward. there isn't too much complexity.

We're resellers of the solution.

Typically the solution is deployed with the help of DNS.

It's a good product. It's one of the best on the market. If a company can afford the solution, they should try it out.

I'd rate the solution eight out of ten.

• Easy-to-set-up CDN with PCI-level IDS/IPS

We offer Incapsula for every customer project we host, as a default.

The default service is great!

I have used it for two years.

Sometimes, the SSL setup can be a bit slow/inconsistent.

There was only one minor incident with service availability, if I remember correctly.

Nope; we have not encountered any scalability issues.

Some tickets seem to hang for some reason and some of the more-technical tickets seem to go through lot of different people before they get solved, but generally the customer service has been good.

General documentation is good enough that we haven't needed technical support that much, but the answers have been good once you go through the "Off-the-shelf" answers.

We did try CloudFlare, but the pricing didn't suit our use case too well.

The initial setup is fairly straightforward for a technical person.

An in-house team implemented it all the way.

ROI is ~90%.

Pricing is a good match for the features we use.

Before choosing this product, we also evaluated CloudFlare because it appeared first in Google.

Basic setup is simple but, as with any caching/WAF setup, there are tricks you need to learn. But it works really nice out of the box!

I'd say that the most valuable feature is the ease of use in configuration, the analytics, and the integration with Incapsula’s robot database.

The product should be able to protect us from illegitimate web traffic, and reduce our data center costs through lowering the load on our systems.

The interface seems a bit outdated and simplistic.

I have been familiar with it for a few months now.

No issues with deployment.

No issues with stability.

No issues with scalability thus far; we haven’t tried yet.

Fairly low – I’m in between Incapsula sales people so it’s hard to answer, but I have had trouble getting answers to my questions.

I like the product so I am happy with that but getting to them was not simple.

They had one thing they had to do and they did that – was pretty straightforward.

Yes, we were using Barracuda Web App Firewall which we retired several years ago.

It was straightforward.

I implemented on my own.

Per month, the cost varies between $200 to $2,000, and there's no initial setup cost.

I would say compare it to other solutions in the marketplace feature by feature and see how Incapsula reporting and analytics dashboards compare and bot control compares – their solution for bot control is pretty good – and check those features with other enterprise level solutions, you get a lot for your money.

Our customers have a number of use cases for Imperva Incapsula. Some use it to protect their APIs and others for its DDoS features. 

There are quite a few useful Imperva Incapsula features. For example, one of them is the reports. The graphics are very good and it's easy to configure. The whole process is very fast and reliable too. They have good tech support as well.

Users would benefit from better documentation. There is official documentation, but sometimes we need more detail. We have some use cases that are not so run of the mill. It would be great if there was a knowledge base that we could go to for more answers.

The price could also be more reasonable. The price should at the very least be adjusted for different parts of the world. For example, here in Latin America, our budgets are very different than those for projects in the United States or Europe. It would be really positive if we could get the product at a more affordable price as we are customers with lower budgets without sacrificing features or capabilities of the solution.

I have been using Imperva Incapsula for about three years. It's a solutions I recommend to my customers. 

This is a very stable solution. 

I like their support. The times we have asked for their help, they have been very accurate at giving answers.

The initial setup is easy. It can take maybe half an hour due to the propagation of the DNS name on the server. However, setting up one Imperva website is very easy. You just have to wait for the DNS to refresh on the other DNS server and that's it.

I would encourage people to implement Imperva Incapsula. I think it is a very mature, easy to use, and reliable solution.