Imperva DDoS Reviews

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Imperva DDoS

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What was my experience with deployment of the solution?

What do I think about the stability of the solution?

What do I think about the scalability of the solution?

How are customer service and support?

Which solution did I use previously and why did I switch?

What was our ROI?

What's my experience with pricing, setup cost, and licensing?

What is most valuable?

How has it helped my organization?

What needs improvement?

For how long have I used the solution?

What was my experience with deployment of the solution?

What do I think about the stability of the solution?

What do I think about the scalability of the solution?

How are customer service and technical support?

Which solution did I use previously and why did I switch?

How was the initial setup?

What about the implementation team?

What was our ROI?

What's my experience with pricing, setup cost, and licensing?

Which other solutions did I evaluate?

What other advice do I have?

Valuable Features

Improvements to My Organization

Room for Improvement

Deployment Issues

Stability Issues

Scalability Issues

Customer Service and Technical Support

Pricing, Setup Cost and Licensing

What is most valuable?

How has it helped my organization?

What needs improvement?

For how long have I used the solution?

What was my experience with deployment of the solution?

What do I think about the stability of the solution?

What do I think about the scalability of the solution?

How are customer service and technical support?

Which solution did I use previously and why did I switch?

How was the initial setup?

What about the implementation team?

What was our ROI?

What's my experience with pricing, setup cost, and licensing?

Which other solutions did I evaluate?

What other advice do I have?

To support the growing traffic to our website from online traders, we realized that strong protection from DDoS and other types of attacks was only part of the equation. To ensure high availability (99.999% uptime) and consistent performance for our users, we also needed the ability to efficiently distribute website traffic across multiple servers.

As our online business grew, it became clear to us that we needed an enterprise-grade service that was able to combine powerful DDoS mitigation together with advanced load-balancing capabilities that would enable us to cost-effectively scale beyond the capacity of a single web server, as well as supporting automatic failover to prevent downtime.

Our previous cloud-based DDoS mitigation service supported load balancing via DNS, which by definition is TTL-reliant. This means that in the event of an overloaded server, for example, it may take several minutes before traffic is re-routed to another server. In the meantime, users continue to be routed to the overloaded server, further adding to the load and increasing latency. Another disadvantage of this load balancing method is that TTL may vary for different geographies and ISPs.

In the extremely time-sensitive world of online trading, it is mandatory that all traders have access to the same information at the same time. DNS-based load balancing was not suitable for our business model and impaired the user experience.

With these requirements in mind, we started our search for an alternative solution and came across some reviews of Incapsula in online industry forums.

Following an evaluation of Incapsula against our previous solution, we decided to purchase Incapsula’s comprehensive Enterprise plan, including “always on” DDoS Protection, an enterprise-grade WAF, Load Balancing and a global CDN. Incapsula was initially onboarded for a single server. We added a second server one week later for purposes of Load Balancing and Failover.

The key factors in our choice of Incapsula was that we were particularly impressed with its enterprise-grade WAF, powerful non-intrusive DDoS protection and efficient load balancing capabilities. From a management point of view, Incapsula’s real-time statistics, easy setup procedures and detailed control panel also represented a significant improvement from our previous solution.

We use Incapsula's service to secure our online trading platform against any type of DDoS attack (Layers 3, 4 & 7) with virtually zero business disruption. All incoming traffic to our online trading application is filtered by Incapsula, which automatically detects and blocks DDOS attacks and other types of malicious traffic. In addition, Incapsula’s sophisticated and scalable load balancing solution supports several different traffic distribution methods with built-in monitoring and failover capabilities to ensure high availability.

By using Incapsula's service, we have achieved several concrete benefits:

• Layer 7 load balancing – Tracks HTTP requests as they are being processed by the origin servers, intelligently distributes the traffic in accordance with actual server loads, and reacts quickly to lags even before the server becomes unresponsive
• Cloud-based mitigation of network DDoS attacks - Mitigates high-volume network attacks through a global network of multi-gigabyte scrubbing centers
• Intelligent mitigation of sophisticated application layer attacks - Uses advanced traffic analysis algorithms, granular mitigation rules and an enterprise-grade WAF to differentiate legitimate website visitors (humans, search engines, etc.) from automated or malicious clients.
• Real-time statistics - Provides a complete, real time view of incoming traffic, security events and server load distribution, allowing rapid response to security events and supporting real-time data driven decisions.

Incapsula has proven to be a very effective solution for meeting our rigorous security and load balancing requirements. Real-time statistics rock – it’s like having your own NOC at the click of a button, and helps us to better manage our website with 360-degree visibility of all events.

What is most valuable?

How has it helped my organization?

What needs improvement?

For how long have I used the solution?

What was my experience with deployment of the solution?

What do I think about the stability of the solution?

What do I think about the scalability of the solution?

How is customer service and technical support?

How was the initial setup?

Valuable Features

Improvements to My Organization

Room for Improvement

Use of Solution

Stability Issues

Scalability Issues

Customer Service and Technical Support

Initial Setup

Pricing, Setup Cost and Licensing

Other Solutions Considered

Other Advice

In September 2013, our online store was the victim of a prolonged three-week application-level DDoS attack. Mitigating this type of Layer 7 DDoS attack is a major challenge for security solutions, since malicious bot traffic often appears to be requests from legitimate users. During this attack, our existing anti-DDoS solution was not able to effectively filter out the malicious traffic, which meant that innocent e-commerce customers were blocked from accessing the sites or were forced to unnecessarily fill out CAPTCHA challenges.

As an e-commerce company, website security is central to our core business. We needed a DDoS protection solution that would enable us to maintain "business as usual" even under attack, with minimum disruption to the user experience. Minimizing false positives was a crucial requirement, since the easiest way to lose a customer is to block her from accessing the site.

Realizing that our previous solution was not equipped to handle this type of sophisticated application-level DDoS attack, we sought a DDoS Protection service capable of correctly filtering all types of DDoS attacks from legitimate website traffic, without affecting the online experience for our customers.

During our search for a new solution, we came across Incapsula and were impressed by industry comparisons such as the one appearing on TopTenReviews.com showing the clear superiority of Incapsula over our existing service in terms of professionalism, performance and security.

We decided to give Incapsula a try and initially activated their service on our French domain. It quickly became clear to us that Incapsula was the right solution to handle the DDoS attacks that we face. After only six days, we signed a contract and moved our other domains to Incapsula's service as well.

We are now using Incapsula's always-on DDoS Protection service to secure our online stores against the largest and smartest types of DDoS attacks - including network, protocol and application level (Layers 3, 4 & 7) attacks – with minimal business disruption.

Incapsula is now a key component of our security infrastructure. When under DDoS, traffic is routed through Incapsula for screening, where malicious traffic and DDOS attacks are blocked automatically.

By using Incapsula's DDoS Protection, we have achieved concrete benefits:

• Intelligent mitigation of sophisticated application layer attacks - Incapsula uses advanced traffic analysis algorithms, granular mitigation rules and an enterprise-grade WAF to differentiate legitimate website visitors (humans, search engines, etc.) from automated or malicious clients.
• Transparent mitigation with less than 0.1% False Positives - Incapsula applies a set of progressive and non-intrusive challenges that are designed to ensure the optimal balance between strong DDoS protection and an uninterrupted user experience, without the need for annoying delay and CAPTCHA screens.
• "Always on" DDoS protection - Automatic "always on" DDoS mitigation and 24x7 monitoring are effective in stopping "hit & run" DDoS attacks can wreak havoc with solutions that need to be manually turned on and off on every burst.
• Cloud-based mitigation of network DDoS attacks - Incapsula mitigates high-volume network attacks through a global network of multi-gigabyte scrubbing centers
• Dedicated NOC team – An experienced team of Network Operations Center (SOC) engineers performs 24x7 security monitoring and assists with DDoS mitigation as needed.

Since activating Incapsula on our sites, we have solved our DDoS problem and couldn't be more pleased with our overall website performance and security. Equally important, Incapsula's technical support and commercial teams have been very responsive throughout the initial rollout phase.