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Product Support Engineer at a tech vendor with 1,001-5,000 employees
MSP
Top 20
Feb 15, 2026
Centralized password security has protected sensitive data and simplifies multi‑app access
Pros and Cons
  • "Keeper Enterprise Password Manager has positively impacted my organization by preventing information from being received out and making it easier for users to access their passwords securely without any issues."

    What is our primary use case?

    My main use case for Keeper Enterprise Password Manager is for password security across the enterprise and ensuring that things are secure.

    A specific example of how I use Keeper Enterprise Password Manager to secure things in my organization is by providing an outlet for users across multiple applications to have their passwords stored securely.

    How has it helped my organization?

    Keeper Enterprise Password Manager has positively impacted my organization by preventing information from being received out and making it easier for users to access their passwords securely without any issues.

    It has made things considerably easier in that instead of users using notepads or notes on Mac or Windows machines, it is more secure and gives them an option so they do not have to know all their passwords. They could just log into Keeper Enterprise Password Manager and it fills automatically, which saves time, especially if you are using multiple applications.

    What is most valuable?

    The best features Keeper Enterprise Password Manager offers are Single Sign-On and authentication, which makes it difficult for other users to potentially hack in.

    Single Sign-On and authentication have helped my team because it is helpful in case a user changes their cell phone. As an example, I can reset the Single Sign-On authentication as well, making it more secure so that other users are not able to access that same account going forward.

    What needs improvement?

    I have no suggestions for improvement as I think it is a great application.

    Buyer's Guide
    Keeper Enterprise Password Manager
    June 2026
    Learn what your peers think about Keeper Enterprise Password Manager. Get advice and tips from experienced pros sharing their opinions. Updated: June 2026.
    902,270 professionals have used our research since 2012.

    For how long have I used the solution?

    I have been using Keeper Enterprise Password Manager for multiple years.

    What do I think about the stability of the solution?

    Keeper Enterprise Password Manager is definitely stable.

    What do I think about the scalability of the solution?

    Keeper Enterprise Password Manager definitely scales pretty high.

    How are customer service and support?

    Customer support for Keeper Enterprise Password Manager is very friendly and easy to get in touch with. For those looking into using Keeper Enterprise Password Manager, I advise that it is something that is easy to set up and cost-efficient, with a friendly customer support team there to support you in any way. I think it is the best option overall to protect our company.

    Which solution did I use previously and why did I switch?

    I did not previously use a different solution before Keeper Enterprise Password Manager as this was the first one that we used.

    How was the initial setup?

    The setup process for Keeper Enterprise Password Manager was straightforward because we followed the guide and were able to implement it successfully.

    What about the implementation team?

    My company has just a customer relationship with this vendor with no other business relationship.

    What was our ROI?

    I have not seen a return on investment at this moment.

    What's my experience with pricing, setup cost, and licensing?

    My experience with pricing, setup cost, and licensing is that pricing was not too much.

    Which other solutions did I evaluate?

    Before choosing Keeper Enterprise Password Manager, I evaluated other options including LastPass and also looked at 1Password.

    What other advice do I have?


    Disclosure: My company does not have a business relationship with this vendor other than being a customer.
    Last updated: Feb 15, 2026
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    PeerSpot user
    Mahesh Subramanian - PeerSpot reviewer
    Global Head - Development Operations, at Chargebacks911
    Real User
    Aug 4, 2023
    Helps with password management and sharing
    Pros and Cons
    • "I like the tool's keyword editor and SSO."
    • "Keeper does not provide password management for mobile apps."

    What is our primary use case?

    We use the solution for password management and sharing passwords. It's mainly for password security. 

    What is most valuable?

    I like the tool's keyword editor and SSO

    What needs improvement?

    Keeper does not provide password management for mobile apps. 

    For how long have I used the solution?

    I have been working with the solution for a couple of months. 

    What do I think about the stability of the solution?

    We haven't faced any downtime. 

    What do I think about the scalability of the solution?

    Keeper is scalable and we have about 500 users for it. We use the product daily. At least 150 people use it extensively daily. 

    How was the initial setup?

    The tool's setup was easy and we have deployed it on the cloud. The deployment was quick and we completed it in less than a week. We have two teams one in the US and another in India. We first implemented Keeper in the US, got feedback, and then implemented it in India. The overall deployment took about four months to complete. 

    What other advice do I have?

    I would rate Keeper an eight out of ten. It had all features that we wanted. The time taken for scaling up and knowledge transfer was zero. 

    If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?

    Disclosure: My company does not have a business relationship with this vendor other than being a customer.
    PeerSpot user
    Buyer's Guide
    Keeper Enterprise Password Manager
    June 2026
    Learn what your peers think about Keeper Enterprise Password Manager. Get advice and tips from experienced pros sharing their opinions. Updated: June 2026.
    902,270 professionals have used our research since 2012.
    Parwiz ElmJo - PeerSpot reviewer
    Engineer at Direct Technology
    Real User
    May 30, 2023
    It's an inexpensive, scalable solution that has improved our security
    Pros and Cons
    • "Keeper has strong security features."
    • "The password rotation feature could be improved."

    What is our primary use case?

    We use Keeper to store passwords.

    How has it helped my organization?

    We previously kept our passwords in an Excel file. Using Keeper makes us more secure. 

    What is most valuable?

    Keeper has strong security features. 

    What needs improvement?

    The password rotation feature could be improved.

    For how long have I used the solution?

    I have used Keeper for three years.

    What do I think about the stability of the solution?

    I rate Keeper eight out of 10 for stability. 

    What do I think about the scalability of the solution?

    I rate Keeper eight out of 10 for scalability.

    How are customer service and support?

    I rate Keeper nine out of 10 for support

    What's my experience with pricing, setup cost, and licensing?

    Keeper isn't too expensive.

    What other advice do I have?

    I rate Keeper nine out of 10. I would recommend Keeper depending on your business requirements. 

    Disclosure: My company does not have a business relationship with this vendor other than being a customer.
    PeerSpot user
    Riccardo Zanussi - PeerSpot reviewer
    Chief Architect at Wefox
    Real User
    Jan 12, 2023
    A barely scalable solution with limited availability
    Pros and Cons
    • "A useful solution for storing encryption keys, programming and developing a SaaS platform."
    • "The stability of the solution can be improved."

    What is our primary use case?

    A useful solution for storing encryption keys, programming and developing a SaaS platform. We want to store all the database access keys and secret microservices that can be used without knowing the password. This password can be accessed externally and changed by external people without our knowledge because if you have a SaaS customer, they use a completely separate infrastructure and encrypt the data with their password, so they are completely safe.

    What needs improvement?

    The stability of the solution can be improved because sometimes the solution does not work.

    For how long have I used the solution?

    We have been using the solution for two years.

    What do I think about the scalability of the solution?

    The solution is barely scalable. We like to make variability tests because what we are building is in SaaS, and in Keeper, goes down. On the other hand, hundreds of people are using it in our organization namely programmers  Still, we started to use it a lot when we finished developing the SaaS and began commercializing it.

    How are customer service and support?

    We do not have experience with customer service and support.

    Which solution did I use previously and why did I switch?

    We will be switching to AWS Secrets because of its availability and scalability.

    What other advice do I have?

    I rate the solution a five out of ten.

    Disclosure: My company does not have a business relationship with this vendor other than being a customer.
    PeerSpot user
    IT manager at Landskrona Energi AB
    Real User
    Sep 19, 2022
    Information management solution that offers the capability to assign different information to different groups or individuals
    Pros and Cons
    • "The possibility of assigning information to different groups and individuals has been the most valuable."
    • "We use this solution to organize and manage information, and it is our central repository that keeps individual knowledge bases in a better place."
    • "The technical support for this solution could be faster support and improved if they had a better understanding of my questions."

    What is our primary use case?

    We use this solution to organize and manage information. It is our central repository. It removes individual knowledge bases. It doesn't remove them, but it keeps them in a better place. 

    What is most valuable?

    The possibility of assigning information to different groups and individuals has been the most valuable. 

    What needs improvement?

    The technical support for this solution could be faster support and improved if they had a better understanding of my questions.

    For how long have I used the solution?

    We have been using this solution for three years. 

    What do I think about the stability of the solution?

    This is a stable solution.

    What do I think about the scalability of the solution?

    This is a scalable solution. We have plans to increase its usage within our organization. 

    How are customer service and support?

    The technical support for this solution could be faster support and improved if they had a better understanding of my questions. I would rate them a two out of five. 

    How would you rate customer service and support?

    Neutral

    How was the initial setup?

    The initial setup is straightforward. The deployment took one week. 

    What other advice do I have?

    I recommend this solution. I would rate it an eight out of ten. 

    Which deployment model are you using for this solution?

    Public Cloud
    Disclosure: My company does not have a business relationship with this vendor other than being a customer.
    PeerSpot user
    Owner at creative computer consulting
    Real User
    Apr 2, 2021
    Reasonable price, stable and scalable, and allows us to share passwords with other people and have the 2FA or MFA codes embedded in the application
    Pros and Cons
    • "I like a couple of things about this solution: Being able to share passwords with other people is valuable, you can see if the information is out on the dark web and whether you have weak passwords and the last time they were changed, and you can also have the 2FA or MFA codes embedded in the application so that you don't have to use your phone or any other 2FA device, which is something very important."
    • "Room for improvement in my eyes would be being able to share my credit cards and other types of information. The only thing they really share is passwords, and you can only do it with one password at a time. When you're trying to share it out or trying to remove it from being shared, you can't do multiple selections."

    How has it helped my organization?

    It has improved the way our organization functions.

    What is most valuable?

    I like a couple of things about this solution. Being able to share passwords with other people is valuable. You can see if the information is out on the dark web and whether you have weak passwords and the last time they were changed.

    You could also have the 2FA or MFA codes embedded in the application so that you don't have to use your phone or any other 2FA device, which is something very important.

    What needs improvement?

    Room for improvement in my eyes would be being able to share my credit cards and other types of information. The only thing they really share is passwords, and you can only do it with one password at a time. When you're trying to share it out or trying to remove it from being shared, you can't do multiple selections.

    For how long have I used the solution?

    I have been using this solution for over a year. I am using its latest version.

    What do I think about the stability of the solution?

    It is stable. There are no issues.

    What do I think about the scalability of the solution?

    It is scalable. You can easily grow it from a small organization to an enterprise.

    We've only four users who are using it, but that's because of our limitations, not theirs.

    How are customer service and technical support?

    I've used their tech support quite a bit because I am always coming across areas for enhancements and improvements. There is no perfect software out there, and they've been responsive. The only thing that has affected them, like everyone else, is COVID, but they're back, and they're very responsive. I would rate them a nine out of ten.

    Which solution did I use previously and why did I switch?

    We switched because this is a better product, and it is for computer consultants.

    How was the initial setup?

    It is straightforward.

    What's my experience with pricing, setup cost, and licensing?

    Its price is reasonable.

    What other advice do I have?

    I would advise others to make sure that they can recover from locked out accounts because it is very secure, and they don't keep any key codes.

    I would rate Keeper an eight out of ten just because you can't share all the information.

    Which deployment model are you using for this solution?

    Public Cloud

    If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?

    Other
    Disclosure: My company does not have a business relationship with this vendor other than being a customer.
    PeerSpot user
    reviewer1501275 - PeerSpot reviewer
    Project Director, consulting through Escient at World Vision Australia
    Real User
    Feb 8, 2021
    Promotes good security, easy to manage, and saves time in my daily tasks
    Pros and Cons
    • "The ability to autofill the login credentials has saved me a lot of time in my day to day computing."
    • "I have a significant number of passwords and Keeper helps me manage them all for both work and personal accounts, for me and my whole family."
    • "I would love it if you didn't have to re-authenticate when you start up a new browser."

    What is our primary use case?

    I have a significant number of passwords and Keeper helps me manage them all for both work and personal accounts, for me and my whole family. I would be lost without it.

    How has it helped my organization?

    We use keeper to assist in managing our client details, as well as ensuring our business technology is stored securely.

    What is most valuable?

    The ability to autofill the login credentials has saved me a lot of time in my day to day computing. As I'm on the computer for 10+ hours every day, it's a life-saver.

    What needs improvement?

    I would love it if you didn't have to re-authenticate when you start up a new browser.

    For how long have I used the solution?

    I have been using Keeper for three years, if not longer.

    What do I think about the stability of the solution?

    Keeper is a stable solution.

    What do I think about the scalability of the solution?

    It's a scalable product.

    How are customer service and technical support?

    I have no issues with technical support.

    Which solution did I use previously and why did I switch?

    I didn't use a different solution prior to Keeper, apart from an Excel spreadsheet.

    How was the initial setup?

    The initial setup is straightforward.

    What about the implementation team?

    I did not require assistance from the vendor.

    What was our ROI?

    It has a positive ROI.

    What's my experience with pricing, setup cost, and licensing?

    The pricing is available on the vendor's website.

    Which other solutions did I evaluate?

    I did not evaluate other options before implementing this one.

    Which deployment model are you using for this solution?

    On-premises
    Disclosure: My company does not have a business relationship with this vendor other than being a customer.
    PeerSpot user
    Helping Clients Succeed at It-visibility
    Real User
    Jan 11, 2021
    A free service for storing your passwords on a single device
    Pros and Cons
    • "Keeper was user-friendly."
    • "Both the stability and the scalability of Keeper are great."
    • "There were some political issues between account managers over there."

    What is most valuable?

    Keeper was user-friendly. It was implemented within the whole "fingerprinting thing" in Apple — you could use Keeper the same way as you use Keychain. 

    The user interface was also nice. You could have multiple or different zones. You could have your vault, so to speak, for your work-related applications, and you could also have private vaults, as well. If I can recall correctly, you could place notes and other documents in this vault to be saved — I liked that.

    What needs improvement?

    I think Keeper is a good product; we also sold it to our customers; however, there were some political issues between account managers over there.

    For how long have I used the solution?

    I used Keeper for a couple of months. I am not using Keeper now because I work for another company. Due to Corona, I thought it would be best to swap over to a very steady company.

    What do I think about the stability of the solution?

    Both the stability and the scalability of Keeper are great.

    How are customer service and technical support?

    The technical support is good. The people we dealt with were very responsive; however, they were also in the carousel of political issues. They would have liked to do more but they were restrained due to internal politics.

    How was the initial setup?

    The initial setup of Keeper was easy.

    What's my experience with pricing, setup cost, and licensing?

    We chose their optional annual subscription; I believe we paid monthly — I thought it was a good deal.

    What other advice do I have?

    I would definitely recommend using Keeper. On a scale from one to ten, I would give Keeper a rating of eight.

    Disclosure: My company has a business relationship with this vendor other than being a customer. Reseller
    PeerSpot user
    Software Engineering Specialist and Remote Customer Service at jtel GmbH
    Real User
    May 7, 2020
    I can just mark anything and it is automatically copied into the clipboard
    Pros and Cons
    • "What I like the most is the fact that I can just mark anything and it is automatically copied into the clipboard."
    • "The organization of items needs improvement. For example, when I log onto the cloud version as well, everything is shown on my folder. It is hard to differentiate between files and documents in my list of items I have stored inside."

    What is most valuable?

    What I like the most is the fact that I can just mark anything and it is automatically copied into the clipboard.

    What needs improvement?

    The organization of items needs improvement. For example, when I log onto the cloud version as well, everything is shown on my folder. It is hard to differentiate between files and documents in my list of items I have stored inside.

    For example, one day I wanted to connect a customer system via VPN. Everything was in a folder in Keeper, but it was shown on the folder of just one file. And when I selected it the content wasn't shown directly and I thought I couldn't find what I was looking for but it was inside this folder. It was selected but I didn't pick up on it and I thought it was just a file. We put it with the files inside.

    I thought the information the customer sent to me was not enough to connect to the system without a problem. I asked for help from my colleague and he just clicked on it and everything was open and everything I was looking for was there.

    For how long have I used the solution?

    I have been using Keeper for over a year. 

    What do I think about the scalability of the solution?

    We are a small organization with around ten users. 

    Which solution did I use previously and why did I switch?

    We previously used Git. The advantage of Keeper is that it is centralized in the cloud, but with Git everyone has to have a copy. And when you change something it is easy to forget to push it to the remote system.

    With Keeper, we can work quickly because everything is centralized and the only problem is when someone has no experience and they delete something it is deleted.

    How was the initial setup?

    The initial setup is just one click. You just have to go to your web browser and download Keeper download. It is really easy.

    What other advice do I have?

    I would like to have the ability to export the content of Keeper so that you can have a backup copy so that when someone deletes something it would be possible to recover. Because when I change something in my view it is updated in every view.

    I would rate it a nine out of ten. It is software and software always has the ability to improve. 

    Disclosure: My company does not have a business relationship with this vendor other than being a customer.
    PeerSpot user
    PeerSpot user
    IRS Registered e-File Provider / Tax Preparer & Consultant at Paula Byrd Tax Services
    Real User
    Top 20
    Aug 18, 2019
    Data syncs across all your devices immediately
    Pros and Cons
    • "It increases productivity, makes gathering data online more efficient, and keeps all the information you could possibly need or want at your fingertips, a must-have for anyone."
    • "I would like the ability to change the theme colors to anything I choose and not be limited to preset themes."

    What is our primary use case?

    It increases productivity, makes gathering data online more efficient, and keeps all the information you could possibly need (or want) at your fingertips! A must-have for anyone.

    • The interface is easy to use
    • Files are easy to organize
    • Data syncs across all your devices immediately.

    How has it helped my organization?

    Increased efficiency and client's trust with financial account information and securely let's us store tax accounts and account login information. Having all that information at our fingertips makes working 100% remotely a breeze. No more resetting passwords!!

    What is most valuable?

    File organization with folders/subfolders. We save one folder for each client. This allows us to ensure the data security and easy to locate. Changing or updating information is effective to everyone immediately. No more having to inconvenience anyone! 

    What needs improvement?

    • I would like the ability to change the theme colors to anything I choose and not be limited to preset themes.
    • Adding other preformatted fields that can be added to a record.
    • Having a client record or main folder that has other field types available (i.e. contact information, etc.)

    For how long have I used the solution?

    Three to five years.

    What do I think about the stability of the solution?

    I have found zero faults to date. I believe it will be around for years to come 

    What do I think about the scalability of the solution?

    it fits everyone... every business... PERIOD 

    How are customer service and technical support?

    They are really quick and the understand the value if the data they are protecting

    Which solution did I use previously and why did I switch?

    No. This is my first one

    How was the initial setup?

    Setup and implementation was so easy

    What about the implementation team?

    In house. It allowed for a brief one-on-one Q&As

    What was our ROI?

    At least 200% in time saving alone..

    What's my experience with pricing, setup cost, and licensing?

    The money saved in time alone makes it a no-brainer

    Which other solutions did I evaluate?

    Yes. The self destruct feature sold me

    What other advice do I have?

    I coukd not do my job without this app!

    Disclosure: My company has a business relationship with this vendor other than being a customer. I am a referral partner as well as a member of the Ambassador program
    PeerSpot user
    Buyer's Guide
    Download our free Keeper Enterprise Password Manager Report and get advice and tips from experienced pros sharing their opinions.
    Updated: June 2026
    Buyer's Guide
    Download our free Keeper Enterprise Password Manager Report and get advice and tips from experienced pros sharing their opinions.