What is our primary use case?
We are one of the major drug stores in Germany. We are located in 13 European countries such as Austria, Bulgaria, Czech Republic, and Poland. I'm working here as an IT Administrator, and I'm focusing on software deployment and antivirus solutions.
Our use case is that we got to have antivirus. Cyber insurance forces us to have an antivirus solution that meets the requirements the insurance has.
In terms of deployment, we're using Defender without ATP in the old world. For domain-joined clients and on the Intune-managed clients, we use Defender in combination with ATP. The on-prem clients are usually old-school domain-joined clients.
We have its latest version. We always try to be at the newest version.
How has it helped my organization?
In the old world, we have Defender in combination with SCCM. It's not as good as Security Center, but you have all the reporting stuff that tells you whether your clients are up-to-date or not. The ATP Security Center is the mercy dispense of antivirus solutions because it is so much more than just antivirus. Microsoft Security Center comes with the ATP license, and it provides a really compact but whole view of your tenant and the vulnerabilities in your tenant. I feel that my administration got more proactive than just reacting. I can see that my Office is not up-to-date, or a client is using the old version of Firefox or Adobe Reader. So, Security Center tells me all this, and I can proactively update these clients and have a look at the bad guys in my environment. That was the part that McAfee never showed. I could see my clients with old signature files or engines, but McAfee Orchestrator didn't show the actual vulnerability of the client, which is the great benefit of Microsoft Security Center.
What is most valuable?
The whole bundle of the product, which is similar to other Microsoft products, is valuable. Ten years ago, you had third-party stuff for different things. You had one solution for email archiving and another third-party one for something else. Nowadays, Microsoft Office covers all the stuff that was formerly covered by third-party solutions. It is the same with antivirus. The functionality is just basic. You have the scanning, and then you also have a kind of cloud-based protection and reporting about your environment. With Microsoft Security Center, you have a complete overview of your environment. You know the software inventory, and you have security recommendations. You can not only see that the antivirus is up to date; you can also see where are the vulnerabilities in your system. Microsoft Security Center tells you where you have old, deprecated software and what kind of CVEs are addressed. It's really cool stuff.
What needs improvement?
We encountered some misbehavior between Microsoft Office Suite and Defender. We had issues of old macros being blocked and some stuff going around the usage of Win32 APIs. There is some improvement between the Office products and Defender, and there is a bunch of stuff that you can configure in your antivirus solutions, but you have several baselines, such as security baselines for Edge, security baselines for Defender, and security baselines for MDM. You have configuration profiles as well. So, there a lot of parts where we can configure our antivirus solution, and we're getting conflicting configurations. This is the major part with which we're struggling in this solution. We are having calls and calls with Microsoft for getting rid of all configuration conflicts that we have. That's really the part that needs to be improved.
It would be cool to have just one interface or only one or two locations where you configure the stuff. Currently, they have three locations where you can configure your antivirus. Three locations are too much, and there is too much conflict. It is not a one-to-one configuration. There are some configuration settings that you can only do in SCCM. You don't find them in MDM. So, it's not always one-to-one.
The last point of improvement is related to the quality of service that Microsoft provides. The quality of service that Microsoft provides should be improved.
For how long have I used the solution?
We have been using Defender for two years. Two years ago, we migrated from McAfee Endpoint Protection to Defender Antivirus. This migration process took us one year to migrate all systems. So, we're now totally on Microsoft Defender on all workstations and servers.
What do I think about the scalability of the solution?
Scalability and deployment always depend on how many of your clients are online. There is no problem with the scalability and deployments of servers because they are online 24/7, but client management is different than server management. We are located in 13 countries, and we have about 9,000 clients. Of course, they are not always online because of which you're always struggling with your client management.
How are customer service and technical support?
If you open a call with Microsoft, you're in God's hands. Some of their engineers are top-notch and some are not. We have some strange calls going on for weeks and months, and nothing is happening. There are always the same questions. The quality of service that Microsoft provides should be improved.
Which solution did I use previously and why did I switch?
We migrated from McAfee Endpoint Protection to Defender Antivirus. I worked with ePolicy Orchestrator from McAfee for almost 20 years. The user interface of McAfee was fine, but the hassle began with Windows 10. Updating McAfee and the endpoint security stuff was always a hassle. We had to update all the McAfee stuff before having a feature update, so we were always in this hassle of the update process of either McAfee or Windows. Defender is a seamless solution for Windows.
Microsoft has done a lot to improve Defender. There are not so many differences between basic scanners. If you look at the Gartner studies, Defender has really improved a lot. It came out one or one and a half years before we started to migrate our clients to Intune MDM solution, and within this migration to MDM managed clients, we also established advanced threat protection (ATP) with Defender. It met our requirements perfectly, and we did penetration testing for the solution, and it turned out to be perfect.
How was the initial setup?
The deployment process is okay. Of course, you always struggle at several points, but overall, the deployment is fine for Defender.
Which other solutions did I evaluate?
We evaluated a lot of different scanners, such as Passkey. McAfee ePolicy Orchestrator now comes with the option to integrate within Microsoft Security Center, but McAfee came up with its solution a little bit too late.
In the on-prem world, we are using Microsoft Defender in combination with the endpoint manager to SCCM, and it is fine. I really prefer the interface of McAfee ePolicy Orchestrator, but it doesn't have as many benefits as Microsoft Defender in combination with SCCM.
What other advice do I have?
In terms of the end-user experience, end-users don't like to be bothered with the virus scan. A virus scan is always annoying for the end-user. An end-user cannot actually configure the antivirus and only gets a notification if something is wrong or some malware is found. That's it. There is not really an end-user experience.
The performance of the client is fine with Defender. We are not encountering many performance issues or any serious issues with Defender. When we turned over to Defender, some of the applications that were functioning absolutely flawlessly with McAfee started to have serious performance issues. So, we had to define an exclusion list for some of the processes or applications, but there are always some applications that needed exclusions for McAfee or Defender.
I would rate Microsoft Defender for Endpoint an eight out of 10.
Disclosure: My company does not have a business relationship with this vendor other than being a customer.