Like NetApp Private Storage, I use the solution for file storage and data source. We use it daily when managing our storage and NetApp's operating system. We log in to it to check the status of the storage. We use it to store all our assets, like the web app, web applications, database applications, Oracle and SQL databases, and VMD.
IT Server and Storage Engineer at a financial services firm with 501-1,000 employees
A solution that comes with several valuable features and excellent SAN storage
Pros and Cons
- "Their SAN storage is great."
- "NetApp ONTAP has similar areas of improvement as NetApp Private Storage regarding decreasing the error rate, improving the GUI, technical support and stability, and reducing the price."
What is our primary use case?
What is most valuable?
SnapMirror is good for disaster recovery. We use that currently. Their SAN storage is great. We manage our storage via SAN. We do not currently use NAS because we still use Windows File Servers.
What needs improvement?
NetApp ONTAP has similar areas of improvement as NetApp Private Storage regarding decreasing the error rate, improving the GUI, technical support and stability, and reducing the price.
For how long have I used the solution?
I have been using NetApp ONTAP for five years.
Buyer's Guide
NetApp ONTAP
September 2025

Learn what your peers think about NetApp ONTAP. Get advice and tips from experienced pros sharing their opinions. Updated: September 2025.
868,787 professionals have used our research since 2012.
What do I think about the stability of the solution?
I rate the solution's stability a six out of ten. Though NetApp should run 24x7, 365 days a year, we have had five downtimes in a year.
What do I think about the scalability of the solution?
NetApp ONTAP is scalable. They have two types of scalability, "scale up" and "scale out." With "scale up," you can get up to petabytes of data if you have the money to buy those servers and add them to the system. And "scale out" also, you can buy additional controllers, up to 12 nodes, which is pretty good when you are a big company. I rate the scalability a nine out of ten.
NetApp is one of our organization's main storage systems. Every application is scattered on all of our NetApp devices. Applications won't run without it because they need to pull data from NetApp ONTAP.
Which solution did I use previously and why did I switch?
I have used Synology and HP before. My current company uses NetApp ONTAP, though I learned to use NetApp at my last job.
How was the initial setup?
I rate the initial setup an eight or nine out of ten because it was easy. Maybe it was easy because I worked as a NetApp engineer before, so I know how to do it properly. It's easy because I used to deploy a NetApp product four times a month in my previous company. My organization deploys the product to end users, companies that buy the solution from us. Most recently, it took us a day to deploy this solution. Steps involved in deploying the solution included rock and stock, cabling zoning, and then provisioning of storage to the data stores.
We needed two people to deploy the solution, with one person as an assistant. The assistant will come from the vendor, who sometimes sends two people for deployment. The vendor asks for all the needed details before they go there, and if provided already, it will be easy from there because we'll just input everything. Rock and stock only take 20 minutes, and connecting cables takes 30 minutes.
I am the only storage engineer maintaining the solution in our company for now. My colleague also checks when I'm not on duty, and they need to check when the monitoring team provides information that some of our LUNs or volumes are highly utilized already. Depending on the ship, one expert can do it for the whole company.
What's my experience with pricing, setup cost, and licensing?
The solution is quite pricey compared to other solutions. Additional costs exist if you want a license for a feature like SnapMirror. Other vendors do not do that anymore. When you buy their storage, it comes with these features, so this is a problem with NetApp because you need to buy everything before you can use it.
What other advice do I have?
ONTAP is the operating system that comes with NetApp, and ONTAP is installed on the hardware they provide.
Don't use versions 9.8 to 9.11. Those versions have everything removed. They made the administrators' lives harder when they removed some of the functionalities in the GUI, the dashboard. Everything was good when we were using ONTAP clusters 9.0 to 9.7. You could click and do whatever you wanted there. For example, you could add ECB. When the higher version came out, 9.8, they removed a lot. You then needed to research how to do it via CLI. You needed to be an expert to do whatever you wanted to do. I have not seen 9.11 yet, but I hope they have fixed the GUI already. I rate the solution between an eight out of ten because of the price and the downtime.
Which deployment model are you using for this solution?
On-premises
Disclosure: My company does not have a business relationship with this vendor other than being a customer.

Excellent support, highly stable, and easy to use
Pros and Cons
- "Its ease of use, for the most part, through the interfaces is valuable."
- "It's very expensive."
What is our primary use case?
We manage all of our storage with it. In terms of the version, we're in the process of going to the newest version. It's probably 9.12.
How has it helped my organization?
Resiliency is the big one for us.
What is most valuable?
Its ease of use, for the most part, through the interfaces is valuable.
What needs improvement?
It's very expensive.
For how long have I used the solution?
I have been using this solution for over 10 years.
What do I think about the stability of the solution?
I'd rate it a 10 out of 10 in terms of stability.
What do I think about the scalability of the solution?
I'd rate it a 10 out of 10 in terms of scalability. It's being used by the entire organization of about 400 people and probably 300 or 400 systems.
We have plans to increase its usage. I just bought up a whole bunch of new equipment.
How are customer service and support?
I'd rate them a 10 out of 10. If possible, I'd rate them even higher.
Which solution did I use previously and why did I switch?
I didn't use any other solution previously.
How was the initial setup?
It was largely handled by NetApp themselves with me watching. So, it was pretty simple for me. For the actual software or system deployment itself, there was one person.
What was our ROI?
We have seen an ROI.
What's my experience with pricing, setup cost, and licensing?
It's very expensive.
What other advice do I have?
I'd advise others to go for it if they can afford it. It's very expensive, but I like it because of the support and because of its ability to just work without me having to touch it very often.
I'd rate it an eight out of ten.
Which deployment model are you using for this solution?
On-premises
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
Buyer's Guide
NetApp ONTAP
September 2025

Learn what your peers think about NetApp ONTAP. Get advice and tips from experienced pros sharing their opinions. Updated: September 2025.
868,787 professionals have used our research since 2012.
Storage IT Specialist at a tech vendor with 201-500 employees
Enables seamless data migration and enhances operational efficiency
Pros and Cons
- "The specific feature of NetApp ONTAP that I have found most valuable is SnapMirror. The feature that allows me to replicate volumes from one site to another and the possibility to reuse all the storage appliances by aggregating them into one cluster are also valuable."
- "In terms of areas where NetApp ONTAP could be improved or enhanced, I believe they should improve the volume replication, specifically the synchronous replication in a block-based SAN environment."
What is our primary use case?
My usual use cases for NetApp ONTAP include configuring both SAN and NAS services for mail systems, web hosting systems, and also cloud services.
How has it helped my organization?
NetApp ONTAP has impacted the way I do business and serve my customers by being a very smart solution. By using the same appliances and thus the same disks, I can switch the volumes between different services. I can also migrate the volumes and clone volumes from one service to another in case we need to integrate more services.
NetApp ONTAP has addressed key challenges for my business, particularly responding to customer needs in terms of speed and capacity. The network traffic in NetApp appliances is very fast, and we can also count on the promptness of the support service in case of damaged or broken disks.
NetApp ONTAP has helped streamline our internal operations and adapt to changing market conditions by offering automated solutions with SnapMirror. It allows me to quickly replicate volumes and services from one site to another.
Aggregating more disk technologies into one has been beneficial. It enabled us to have a single cluster of several storage systems that were previously independent. It was able to integrate them into just one cluster with one pane of glass. We now have a single GUI or control center to provision storage content. We can do that with a click of a mouse or through the command line.
What is most valuable?
The specific feature of NetApp ONTAP that I have found most valuable is SnapMirror. The feature that allows me to replicate volumes from one site to another and the possibility to reuse all the storage appliances by aggregating them into one cluster are also valuable. For instance, I can do some storage tiering and move volumes from SAS to SATA or from SATA to SAS disks, effectively tiering storage content from one technology to a better solution by choosing the capacity and speed.
What needs improvement?
In terms of areas where NetApp ONTAP could be improved or enhanced, I believe they should improve the volume replication, specifically the synchronous replication in a block-based SAN environment. It should be more resilient to network outages since I noticed that it suffers a lot from network gaps at the moment.
For how long have I used the solution?
I have been working with NetApp ONTAP since 2012.
How are customer service and support?
Their technical support is excellent. However, the support from India is a little rigid. They tend to work with a checklist and are not very smart and flexible when it comes to specific issues. The generic level 1 engineers have a very basic knowledge of storage.
How would you rate customer service and support?
Positive
What was our ROI?
I believe NetApp ONTAP offers the best return on investment among all storage vendors, due to the possibility of doing a technological refresh, such as changing a motherboard instead of the whole storage while keeping the same disks and chassis.
Which other solutions did I evaluate?
Before choosing NetApp ONTAP, I considered competing companies like Dell Technologies, particularly their Dell Compellent appliances. However, we experienced many service outages when deploying highly accessed services. NetApp proved to be the best solution in terms of cost, service accessibility, and service continuity.
The NetApp ONTAP capabilities that differentiated it from other solutions I evaluated include the ability for a single NetApp storage to offer both NAS and SAN services with the same reliable infrastructure. In contrast, Dell Technologies only concentrates on SAN services and block-oriented services.
What other advice do I have?
The evolving cybersecurity landscape and proliferation of artificial intelligence have influenced my technology decisions. NetApp ONTAP offers many cybersecurity solutions. There is a solution that we haven't released yet or haven't put into production, but it is present, and we can surely count on it when we need it.
The goals for my next technology investments regarding NetApp ONTAP don't depend on me since I'm not making any decisions for the future. However, I see that NetApp ONTAP is open to any technologies, and they do this very well.
We definitely have plans to expand how we use NetApp ONTAP in the future. We plan to expand the infrastructure for mail, cloud, and web hosting services. We can do a technological refresh very quickly.
I would rate NetApp ONTAP a ten out of ten.
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
Last updated: Apr 27, 2025
Flag as inappropriateProgrammer Analyst at a university with 10,001+ employees
Provides good role-based access control, allowing for precise control over user permissions, but managing QTree's is relatively obscure
Pros and Cons
- "It's extremely reliable, very easy to manage. I've been able to reduce the number of people I have managing the storage systems because of the software."
- "There is room for improvement in areas related to hardware constraints—for example, more storage efficiency, especially in terms of deduplication."
What is our primary use case?
We use it for both our all-flash FAS and traditional FAS systems. We have a relatively large FAS 9,000 cluster.
How has it helped my organization?
It's easy to manage and has a good CLI, API, and GUI. It also has good role-based access control, allowing me to grant specific commands to users without full administrator privileges. It's a mature product that works well.
What is most valuable?
ONTAP encompasses the entire operating system, including the file system layout on the backend is valuable for me.
What needs improvement?
There is room for improvement in areas related to hardware constraints—for example, more storage efficiency, especially in terms of deduplication. You don't have a global database for deduplication like some competing systems do. So, you can benefit from storage efficiency when you have a large-scale data system.
Another area of improvement is pricing. Pricing can be complex to decipher. It's not just about ONTAP; it involves hardware costs and capacity licenses.
There are some somewhat obscure features like managing QTree's and other relatively obscure things. So, I would like to see more clarity on that front.
For how long have I used the solution?
I have been using this solution for eight years. The previous cluster data was also on top of ONTAP, but just an older version, called ONTAP 9.
Currently, we use version 9.12.
What was our ROI?
I have seen an ROI. It's extremely reliable, very easy to manage. I've been able to reduce the number of people I have managing the storage systems because of the software.
What's my experience with pricing, setup cost, and licensing?
Our pricing with discounts is reasonable, but it may vary for others. If you're paying rack rate, it might be a different situation. But I think with our discount level, the pricing is reasonable.
What other advice do I have?
Overall, I would rate the solution a seven out of ten.
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
Manager - Data Center Services at TTi Power Equipment
The on-ramp for all things Netapp
Pros and Cons
- "You can scale the product up or out."
- "The older UI is not ideal."
What is our primary use case?
ONTAP is Netapp's data management solution for on-premise and cloud datastores.
How has it helped my organization?
ONTAP itself hasn't really "improved [our] organization", but the Netapp IP that we leverage THROUGH ONTAP is a cornerstone for our data management and our disaster recovery/business continuity programs.
What is most valuable?
The solution is extremely stable and easily scalable. The snapshot capabilities protect against data loss due to corruption and human error, the snapmirror replication methodology provides efficient disaster recovery, and the data compression/deduplication technologies provide amazing storage efficiency. Add to that the seamless management of hierarchical and object storage on-premise and in the cloud and you have a compelling solution for broad data management under a single platform.
What needs improvement?
The ONTAP UI is constantly evolving, and it is always a work in progress. Several management constructs (e.g. disk aggregates) have been removed from ONTAP and relegated to the command line only, seemingly to streamline the UI. It would be nice if future releases would allow us to turn the features we actually use back on.
For how long have I used the solution?
Since 2005.
What do I think about the stability of the solution?
Rock solid and bulletproof.
What do I think about the scalability of the solution?
It's scalable. You can have many, many nodes in a cluster. You can have multiple clusters as well. It can scale up or out.
How are customer service and support?
Overall, my experience with Netapp support has been excellent. Like all large tech providers, they have had occasional lags in their support services, but I have had very few major problems, and I have never had an issue that they could not or would not resolve.
How would you rate customer service and support?
Positive
Which solution did I use previously and why did I switch?
Many years ago, we were an EMC shop, but we moved to Netapp in 2005, and have never seen a reason to leave the Netapp platform since.
How was the initial setup?
The initial complexity really depends on the architecture required to support each customer's data needs. That said, once the systems have been set up, ongoing maintenance is very straightforward.
What about the implementation team?
We absolutely used a vendor team, and I would recommend that most Netapp customers do so.
What was our ROI?
We've never really calculated the ROI, but the value of Netapp's compression and deduplication technology should not be underestimated and will become all the more important as we increasingly move workloads to and from public clouds.
What's my experience with pricing, setup cost, and licensing?
Great enterprise-grade IP is never inexpensive, but Netapp successfully delivers a lot of value for the money. Netapp offers its data management solutions in an ala carte fashion which makes licensing a bit nebulous, but there are valid arguments on both sides.
What other advice do I have?
Find a good channel partner. If you are in a very large shop with plenty of storage experts, then you might go it alone. For the rest of us, having a capable partner to help with architectural and technical considerations is a total game changer.
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
Last updated: May 20, 2025
Flag as inappropriateStorage Lead at a tech services company with 10,001+ employees
Fantastic performance, and reliability, as well as useful monitoring tools
Pros and Cons
- "From a storage standpoint, NetApp is the number one partner and the number one equipment manufacturer."
- "They need centralized controls."
What is our primary use case?
We are capable of implementing, migrating, and the configuration information of NetApp. We have 7-Mode and C-mode ONTAP operating systems from NetApp. 7-Mode, which is out of date and has expired from NetApp's vendor. They have created their own kernel for ONTAP, a cluster Data ONTAP. For the time being, they are only doing and providing the ONTAP cluster data, ONTAP to the customer. Customers who are using the 7-Mode data, 7-Mode ONTAP are systems that have not yet been upgraded. Whatever previous series hardware they are using, is incompatible with the C mode cluster data ONTAP. As a result, they are constantly taking care of and having to refresh their customers and providing the solution to the migratory or existing data to the new Data ONTAP system.
I've implemented many customized enterprise levels, and I've also done many migrations. Basically, storage that is currently in use, as well as a SAN protocol and how we are using it for all of our heterogeneous environments, such as VMware, Windows, Linux, and Unix.
NetApp ONTAP is an operating system, similar to Windows, which we use for accessing the Windows client.
NetApp is storage similar to EMC. EMC is one of the storage vendors; they provide EMC, such as Dell EMC, Synology, Dell, and IBM. NetApp is one of the market's leading providers of SAN and NAS protocols to end users, as well as critical business solutions.
Currently, with NetApp application scenarios you can see that if you have a high, business-critical application, it will require high IOPs to access this application from one of the storage options listed. Assume you're using an SAP HANA, or any other high IOPs utilization application, such as SAP, HANA, or any other tool. In these cases, NetApp has a solution. They have hardware such as an all-flash disc, which means they can use all-flash storage in between this solution fulfillment. If you have a hundred users logging in at the same time, you are using a business-critical application, it should not include any database applications such as Oracle Database. In such cases, they provide the SAN-based solution from NetApp and meet your NetApp storage requirements.
How has it helped my organization?
NetApp storage is also a hybrid solution. The cloud is essentially in the market right now, but no one is moving all of this data to the cloud.
If the primary data center is unavailable, you can deploy your data from the cloud vendor. This type of solution can also be obtained from NetApp storage.
What is most valuable?
With NetApp ONTAP your storage requirement is met. If you provide a solution to any of our customers, we will first take the accessories. We will collect the necessary requirements from the customers, just as we will conduct the assessment from the customer's end.
NetApp has a variety of hardware and solutions available there. Based on that, they can provide a low-level and high-level diagram and inform customers. If you want to use such a solution, such as a hardware solution and a software solution like this, you can, you can implement it at the customer, and you can use it. Like VMware, we can use it in most NetApp players, most of whom are in hardware and network storage. From a storage standpoint, NetApp is the number one partner and the number one equipment manufacturer.
What needs improvement?
If you wanted to configure the QAs policies right now, I believe you should be technical as well. If you are not aware of such devices and technology, you will not understand.
We will assess the existing infrastructure. If they want to improve the existing storage, not just for NetApp, it will be based on what is currently available and being used.
Existing IOPs will not be compatible with your current user, regardless of who is concurrently connected to the storage.
We'll assess the existing infrastructure, and if they're ready to buy any new hardware, any new solution, we'll add any additional access they'll give solid-state drives. And we will improve the performance. We will increase the number of drives and the overall memory utilization. As a result, the end-user cannot determine the exact utilization of the speed and your IOPs. we'll put it to use.
If there is a bottleneck in the network as well, we will find out exactly what assessment is now, and we will make decisions based on that assessment. Based on the assessment, we will make recommendations for improvement and provide guidelines for exactly what we need to do.
In terms of the storage, if you implemented the storage one time and if you provided the volumes, you also provided the opportunity to learn. If you provided dials and QS policies, the client and user are not required, and they are not asking for the extension and all of these things. If you configure a quota type of information, or if some of the users are requesting data for a hundred UPR changes before the particular data, particular folder, in this case, we can do the automation involved there.
Until we get the automatic resize working properly, if a threshold is reached out to a specific percentage, such as just 90 percent, or an aggregated breach is 90 percent. This is the kind of data that the automation process can provide.
That is the fundamental thing in our NetApp storage right now. One of the things that are happening now is that a new requirement has arisen from the end-user, such as the desire to create new volumes of new LAN and present them to a specific physical host, a virtual host, a Windows host, or a Linux host. We have to create this information, this script, and just fill it in their format.
NetApp is currently providing monitoring tools. Assume you have multiple clusters in your organization, a large number of containers, and a large number of countries if you are currently using your storage. There's no need to log in to each cluster and storage separately, there is a centralized monitoring and management tool where you can simply log it into one single signup control.
It's as simple as a single click. If you wanted to manage these jobs and run the one-sum script, you didn't have to log in to each and every cluster and storage; instead, you just needed to log in once. With a single click, you can access your own information via someone else's system and manage their command tools from the network, which they have developed.
They could make the access a bit easier.
Every cluster and storage must be done manually the first time, during the implementation and deployment phases. If it is deployed completely, you won't have to do anything manually. You must perform online on all of these automation and all of these centralized, single controls.
They need centralized controls.
Not every organization is small, and they are using multiple locations. They are utilizing a number of DRaaS solutions. If your primary data center is down, is it due to any of these hardware or natural environment, natural disasters, human beings, or mistakes now? You don't have to worry about this in these cases. Simply click the activate button on the DR site, and your data will be deployed from the DR storage. There's nothing to be concerned about. It's simple.
You can migrate your existing data right now. As a result, the feature is now being used everywhere, and what everyone is looking for, is on a cloud right now. For example, your ONTAP system manager, cloud-only the features that are combined with that cloud. If you open your NetApp ONTAP system manager control, it will combine the cloud volumes and you can simply map your three-bucket location, three-bucket credential, and jump in your data going to the cloud.
You can either give it a second copy on the cloud network or use cloud data ONTAP. If you've wired your data to the cloud, ONTAP, AWS, Azure, or Google. So it can simply create a duplicate copy on the cloud player as well.
For how long have I used the solution?
My primary expertise is in NetApp ONTAP. I have been using NetApp ONTAP, implementing and providing solutions for the last seven years.
The most recent version is used at my client's location.
We had an 18, 20 cluster on NetApp that was a near DR solution, primary solution, secondary solution, such as a DR solution, or a long retention archive backup solution with disc level backup.
They have also implemented and improved the solution with a cloud vendor, such as Azure Data ONAP, AWS Data ONAP, or Google Data ONAP, all of which are major players that are partnering with NetApp to provide a cloud-based solution.
What do I think about the stability of the solution?
In terms of performance and reliability, NetApp ONTAP is fantastic. If you look at it, and if you go with NetApp now, everything you will get as compared to other storage, NetApp is extremely stable and reliable storage.
In comparison to IBM and Dell EMC. As a result, NetApp is a fantastic tool in my opinion. If you have to do anything, it will be simple, and you will not have to worry about your NetApp data. If you think about it, there are disasters over there, and my data will be lost or something like that, but there is nothing to worry about.
What do I think about the scalability of the solution?
We have a scale-out and scale its solution based on the type of information and solution you are currently deploying. NetApp is deployed in many locations. If you deploy the current solution, we can do it as a scale-out and scaling kind of device. Based on that, we can expand the other data size and use it for environmental purposes.
How are customer service and support?
We never contact them, but if we need assistance, such as a hardware solution or a hardware replacement, we must contact them because we do not provide the hardware. They are now providing the hardware. But, if you look at the software part of the picture, I don't want to reach out to NetApp. I'm very capable of doing it every time, both for storage and for the NetApp ONTAP system.
Which solution did I use previously and why did I switch?
We work with VMware, Storage, and Nutanix NCI solutions.
How was the initial setup?
Actually, complex means that everyone is an expert in a specific device or a specific product. No. How can we say it is complex, or how can we say it is simple?
From my perspective, I'll say it's simple for me, but if you're looking for the first time, no, it will appear to be quite difficult.
From my perspective, it's simple, because I've been working with NetApp for over seven years and am familiar with its operations, and migration. Based on that, I can tell you that it is easy for me.
If you want to set up primary and secondary storage now, you only have a few days. This is a production idea type of solution. It will only take three to four days. But everything should be in its proper place. We can simply order it. But if you say that, we don't have the space, we don't have the cooling power systems, and we don't have the power supply, it will take a long time to deploy. However, if you want to deploy the storage, and if everything is already in place, it will most likely take four to five days for both site location storage.
What's my experience with pricing, setup cost, and licensing?
It is a perpetual license. You are not required to purchase on a monthly or yearly basis. Whenever you purchase any type of solution software license, it should be a perpetual license that is valid for a lifetime.
When you purchase NetApp for the first time they will provide you with the standard license, or a premium license, and even a standard bundle solution license. If you choose the premium bundle, each license will come with only that bundle.
They are offering the protocol device license for sale. If you want to use a CIP protocol, you must purchase the CIP. If you want to use the NFS protocol, you must purchase the NPS license if you want to use DFC, VME, or FCoE. If you only buy the bundle license now, each license will come in that bundle's bundle package.
What other advice do I have?
NetApp storage is my primary skill; I am an L3 or L4 on NetApp.
I'm building the NetApp from scratch based on what others need, and which one must be used, However, NetApp currently has a pre-deployed ONTAP version, that includes a pre-deployed ONTAP version in NetApp storage. They are assigning devices and hard discs to each of the controllers. They cannot have an operating system based on that request. They have been deployed. Aside from that, we will need to connect to your laptop using this console cable, serial console cable. We simply need to assign that to the serial console.
If you configure the management IP, we can put it in their networks and take the RDP or partition from your network. That is any location on your network. From there, we can simply configure the cluster. We can set these up with the data aggregate, volumes, learn and share, Q3 and quota. If they wanted to learn about the AFC solution, we simply need to configure the fiber channel cables and connect them to the SAN network and cable. If you wanted to create the zoning, analyze, and provide to a physical virtual.
I would rate NetApp ONTAP a ten out of ten.
Which deployment model are you using for this solution?
On-premises
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
Senior IT-Ingenieur at a tech services company with 501-1,000 employees
You can achieve a very high IOPS rating with it along of deep customization capabilities
Pros and Cons
- "The most valuable feature is the very high IOPS rating which you can achieve with it."
What is our primary use case?
We use NetApp ONTAP for everything. Because it is hybrid, we use it in a private cloud environment and in our shared environment with a very broad range of IOPS requirements, which means we use it as the basis for our VMware environments and as a storage for databases. In the backup area, we use it with HDDs—with the cheaper ones—and for backup target as well. So, we use it basically for everything.
How has it helped my organization?
Unifyed the management, the automation, the monitoring and accounting in the storage landscape. Less administrators in the operation and internal development are able to take care of most issues.
What is most valuable?
The most valuable feature is the very high IOPS rating which you can achieve with it and the customization capabilities of the storage are very feature rich.
What needs improvement?
I cannot think of any technical improvements or features we're missing right now. The encryption on transport was a feature we wanted, which is supported by ONTAP, starting with ONTAP 9.8. Being conservativ and carefull, until now we use mainly 9.7. Until version 9.7 only encryption on rest, meaning the storage volumes itself could be encrypted. Starting to upgrade to 9.8 we will be able to encrypt the traffic as well between the storage and the client OS.
For how long have I used the solution?
I have been working with NetApp ONTAP for a decade.
What do I think about the stability of the solution?
I would say it's really stable. We have almost no downtime because of storage outage. Sometimes the network interface fails, but I have almost nothing negative to mention about the storage itself, with the controller.
What do I think about the scalability of the solution?
This solution is scalable. We are satisfied with this because, recently, NetApp introduced smaller devices: for example, the C190. One of the complaints we had earlier, within the company, was that small pieces were not available. There weren't really any entry options for private cloud environments, which are isolated from each other and don't require very big machines, but less storage amount (TBs). In the past year or two, there have been small machines as well. This means that in the lower side, the entry side, we have a lot of new possibilities within NetApp. And on the other side, when we have already implemented something, we can just add to our cluster to expand the capacity, which we are satisfied with.
How are customer service and support?
Our relationship with NetApp has been alive for more than a decade, and it's a very good relationship. We have great support and I can't complain about it at all. We also regularly take advantage of the NetApp learning offerings, workshops and trainings.
How would you rate customer service and support?
Positive
How was the initial setup?
The initial setup is easy for us because we have already been doing it for many years. We have a lot of automated stuff around it—using Ansible, for example—and we use templates and skilled professionals when we implement something. These make this solution easy for us to implement.
Also, the upgrades are very well planned and straightforward.
What about the implementation team?
We mostly purchase professional services with the products. They are well trained and professional. It minimizes the risk and the time we would need to invest when implementing new storages ourself.
What other advice do I have?
We don't use the latest update. We are always at least one release back because we are very conservative and don't want to be the testers for new updates, but this means that we aren't using the latest features. Version 9.9 or 9.10 has already been introduced, but we are starting to use 9.8.
To those considering working with ONTAP, I would advise starting with at least Version 9.8 (not an old operating system) because there are some really good features. For example, support for transport encryption: encrypting the traffic between the storage and the clients. Support for this starts with the 9.8 operating system and this feature is very important to have, not only to encrypt the storage itself—the so-called encryption at rest—but also to encrypt the traffic.
I rate NetApp ONTAP a nine out of ten.
Which deployment model are you using for this solution?
Private Cloud
If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?
Other
Disclosure: My company has a business relationship with this vendor other than being a customer. Implementer and service provider.
Chief Technical Office at Novotel Ltd.
A stable and scalable storage management software that has no glitches or downtime
Pros and Cons
- "We do not face any glitches or downtime."
- "Sometimes, we face problems with support."
What is our primary use case?
We use the solution to manage storage. It comes with the hardware.
What is most valuable?
It is a basic storage management software. The integration is good.
What needs improvement?
Sometimes, we face problems with support.
For how long have I used the solution?
I have been using the solution for four to five years.
What do I think about the stability of the solution?
I rate the tool’s stability a nine out of ten. We do not face any glitches or downtime.
What do I think about the scalability of the solution?
I rate the tool’s scalability a nine out of ten. It is pretty easy to expand.
How are customer service and support?
The support team is in a different country. The response time of support for our region must be improved.
How would you rate customer service and support?
Positive
How was the initial setup?
The solution is not complex to work with.
What about the implementation team?
The vendor does the setup.
What's my experience with pricing, setup cost, and licensing?
The product is a bit expensive. I rate the pricing a five out of ten.
What other advice do I have?
I recommend the product to others. Overall, I rate the solution an eight out of ten.
Which deployment model are you using for this solution?
On-premises
Disclosure: My company does not have a business relationship with this vendor other than being a customer.

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Updated: September 2025
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