What is our primary use case?
I use the solution to host Oracle Database and ACSLS which manages tape libraries. ACSLS used to be owned by StorageTek but was purchased by Oracle.
For example, our infrastructure utilizes the solution to run ACSLS and provide commands to the tape library, conduct inventory, provide encryption, and keep track of volumes with their location slots.
The solution is not used by thousands but instead provides inter-computer communications and services like DNS, encryption, and management.
What is most valuable?
The solution runs very well on inter-platform or HPE Intel servers.
Product documentation and technical support are excellent.
What needs improvement?
The graphic interface could be improved to work better in a desktop environment like Red Hat or Ubuntu.
Few people use the solution because its marketing is faltering. Unless companies buy other items from Oracle such as ACSLS for managing tape libraries, there is no need to use the solution.
For how long have I used the solution?
I have been using the solution for two years.
What do I think about the stability of the solution?
The solution is very stable and has been running for months with no issues.
On occasion, we install patches to fix security vulnerabilities.
What do I think about the scalability of the solution?
We use the solution for a very specific applications so do not have the need to scale. The solution is connected to another platform to provide encryption or management. For our use, the solution works very well.
We do not have thousands of users connected to the solution.
How are customer service and support?
The solution provides the best and most detailed documentation available. Step-by-step instructions are provided for downloading packages and installing operating systems.
The response time for technical issues is excellent and second to none. If you have an issue, they will be able and willing to help.
How would you rate customer service and support?
Which solution did I use previously and why did I switch?
I am also a system administrator for Solaris and prefer it because it has been on the market longer and I am familiar with it.
In my opinion, Solaris is the best operating system available but has limitations because it must operate on a SPARC server. It is a legacy solution that is aging out and being replaced by Red Hat or Linux.
How was the initial setup?
The initial setup and deployment is easy.
Our data center operators racked everything and connected the network. Then our engineering group connected the console, mounted remote DVDs with the software, connected remote ISOs or ICOs, and deployed the operating system. Our security group handled authentication like the LDAP configuration that allows use of the same accounts for all servers.
Daily operations include several monitoring services like Netcool or ScienceLogic to keep track of things via SNMP. When something fails, a ticket is received via Remedy and our security group lets us know to patch for vulnerabilities.
What about the implementation team?
The implementation was done in-house with no issues.
We downloaded software packages from the website, repurposed some hardware, and installed the operating system.
What's my experience with pricing, setup cost, and licensing?
Overall, the solution is less expensive than Solaris and allows for use of existing hardware.
I do not have access to actual costs but believe the licensing fees are quite high.
Which other solutions did I evaluate?
The Linux solution can run on inter-platform so that puts it in competition with Red Hat which is marketed better and has bandwidth.
Red Hat has become the standard since it was purchased by IBM and users are migrating to it. Red Hat was not an option for us because we had specific needs.
We chose the solution because it supports our HPE Intel server and ACSLS.
What other advice do I have?
Documentation for the solution is outstanding and support is good.
For security, disable things you do not need like Telnet or ports and rely instead on SNMP for great monitoring that alerts you to memory and space utilization.
Partition your file system instead of using defaults for root and boot file systems. Separate file systems protect against machine crashes or root file system issues.
Ensure that you secure your entire system to prevent hacks.
I rate the solution an eight out of ten.
Which deployment model are you using for this solution?
On-premises
Disclosure: I am a real user, and this review is based on my own experience and opinions.