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Zohair Helmy - PeerSpot reviewer
System Administrator at Upwork
Real User
Leaderboard
Dec 21, 2022
Provides a stable control panel but needs more protection, monitoring, and better scalability
Pros and Cons
  • "The control panel is stable, and we have had fewer problems."
  • "I'm not satisfied with the backup. The website files, ownership, and permissions on Plesk aren't clear at all."

What is our primary use case?

Plesk is used for hosting websites and emails. 

I'm a system administrator, and I work for 200 clients as a freelancer. I have 10 clients who are using Plesk, so I use it on a daily basis and work on a Plesk server. We have 20 servers. 

Plesk is deployed on cloud.

What is most valuable?

The control panel is stable, and we have had fewer problems.

What needs improvement?

I'm not satisfied with the backup. The website files, ownership, and permissions on Plesk aren't clear at all.

We need monitoring for the websites. For some sites that aren't up-to-date, any attackers could upload malicious codes to the website. There isn't any kind of monitoring for malicious codes.

I would also like some kind of protection for the applications we put on the server. These wouldn't be normal firewalls, but firewalls that check the logs of the websites and issue an email with an alert when something wrong is happening to the website. There should be some sort of firewall that is specified for app protection. 

I have also faced some difficulty in moving the websites away from Plesk. Plesk doesn't work in synchronization mode. There's no ability to transfer configurations from old servers to new servers.

For how long have I used the solution?

I have used this solution for about 10 years.

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What do I think about the stability of the solution?

Plesk is stable. I would rate the stability as ten out of ten.

What do I think about the scalability of the solution?

It's not very scalable. I faced a major problem when a website reached its limitations and the sites stopped on the server. I searched for a solution, which was to increase the resources on the server. I increased them, but I still faced the problem. I had to move to another control panel.

Some of my clients have asked for my opinion on increasing usage, and I advise them to migrate away from Plesk because of the limitations of the scalability.

I would rate the scalability as four out of ten.

How are customer service and support?

I have contacted support a few times. They're very helpful. Once, they called me to help me solve a problem, and they explained how to fix it. Support is great.

I would rate technical support as 10 out of 10.

Which solution did I use previously and why did I switch?

I also use CentOS Web Panel, cPanel, WHM, and CyberPanel.

CPanel is easier to install, easy to monitor, easy to back up, and the file system structure and website structure is more clear than Plesk.

How was the initial setup?

Some parts of the installation are easy. Starting the process is very easy. Setting up the DNS server is part of the initial setup, which isn't easy at all. That process needs a lot of enhancement.

It takes about two hours to set up Plesk with the basic security settings.

I would rate the setup as six out of ten.

What about the implementation team?

I do the installation for my clients.

What other advice do I have?

I would rate Plesk as six out of ten. 

To someone who is interested in using Plesk, I would tell him that Plesk is a good control panel, but they will have some difficulties with the first installation and backups.

I would recommend cPanel over Plesk.

Which deployment model are you using for this solution?

Public Cloud
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
Yilmaz Cagri Isbuga - PeerSpot reviewer
Co-Owner at Tekbilge Internet Technologies Ltd & IDA LTD
Real User
Jan 17, 2023
Web hosting software that is easy to install, offers good documentation and compares well to other solutions on the market
Pros and Cons
  • "The initial setup is straightforward. Everything is structured on Plesk with a library. It is really easy to install."
  • "We have experienced bugs when using the graphical interface. They are small bugs that are fixable but this is an area that could be improved."

What is our primary use case?

We use this solution to host websites and to manage web projects.

What needs improvement?

We have experienced bugs when using the graphical interface. They are small bugs that are fixable but this is an area that could be improved.

In a future release, I would like to be able to use GitLab for stories. I have experienced issues using the local repository to build up a server.

What do I think about the stability of the solution?

This is a stable solution. 

What do I think about the scalability of the solution?

I would rate this solution a nine out of ten for scalability.

How are customer service and support?

I have contacted the support team frequently for bug fixes. 

I would rate the support for this solution a nine out of ten.

How would you rate customer service and support?

Positive

How was the initial setup?

The initial setup is straightforward. Everything is structured on Plesk with a library. It is really easy to install. The time it takes to deploy this solution varies. 

If you're going to create a structure that's stable for DNS records, it can take one day for ready-to-use environment.

What's my experience with pricing, setup cost, and licensing?

We have a 40% discount. The cost is approximately 25 dollars per device per month.

Which other solutions did I evaluate?

Plesk and VHM are very similar. Plesk has one more option that I like which is providing Windows and Linux at the same time. 

What other advice do I have?

I would advise others to gain as much knowledge as possible before using this solution. If you have limited knowledge, you can rely on the Plesk team to assist. There is also a lot of documentation and FAQ pages to refer to. 

I would rate this solution an eight out of ten because it was easy to install and is a good solution overall. It is super compatible for VDS dedicated machines and you can directly record and send out all updates. 

Disclosure: My company has a business relationship with this vendor other than being a customer. Partner
PeerSpot user
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Plesk
July 2026
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Farhan_Ali - PeerSpot reviewer
Senior Software Engineer & Team Lead at ArhamSoft (Pvt) Ltd
Real User
Dec 25, 2022
Easy, useful setup, with a reasonable price
Pros and Cons
  • "The most valuable feature is the ease of use."
  • "They need to compete with their competitors like AWS and Azure. One example is I would like to see a load balancer feature."

What is our primary use case?

We originally just got the credentials and we needed to install all the things that we need, according to the website's requirements, upload the code to our website and make it live.

What is most valuable?

The most valuable feature is the ease of use. 

What needs improvement?

They need to compete with their competitors like AWS and Azure. One example is I would like to see a load balancer feature. I would like to see a more user-friendly version.

For how long have I used the solution?

I have been working with Plesk for the past two years.

What do I think about the stability of the solution?

If we are using less CPU, and less RAM, then obviously the website will be alright. If we have some extra load or extra users, then we need to take care of it, but other than that, the site file goes down.

What do I think about the scalability of the solution?

There are around two hundred and fifty of us using Plesk.

How are customer service and support?

Technical support was excellent. They resolved my issue for me.

How was the initial setup?

The initial setup is straightforward and easy for beginners or experts.

What's my experience with pricing, setup cost, and licensing?

The price of Plesk is reasonable compared to the competition and that is why the management went with using Plesk.

What other advice do I have?

I can give a recommendation and say, "Go for it," and, "Try to learn how a server works." Because it is completely simple and good for a new user. If you are not really very expert, then that is okay. That will work for you. I would rate Plesk a nine out of ten.

Which deployment model are you using for this solution?

Public Cloud

If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?

Other
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
Ayshath Mansoora - PeerSpot reviewer
Senior System Engineer at VIPoint Solutions Private Limited
Real User
Dec 23, 2022
User-friendly with good UI and good documentation
Pros and Cons
  • "They have a very good UI."
  • "If you are not savvy, there should be an option where the company can add cushions to assist. For example, I should be able to find suggestion options or frequently asked questions easily to help me move forward."

What is our primary use case?

Plesk is an interface for managing your hosting platform. If you have a server and you want to manage it, not virtually, not using the backend, then you use Plesk. It is a front-end interface for managing your servers, website, et cetera.

How has it helped my organization?

If I have a website on my server and I have a Plesk interface, and I want to set up an SSL for my server, like a website, I can use Plesk. Plesk allows me to set up the SSL while not using any commands. You'll have interfaces, like options, setting up the SSL, et cetera, and you can copy the keys there and then upload the key and get the SSL. 

You can access the file manager as well.

What is most valuable?

The user-friendliness is good. 

They have a very good UI.

If you are technical, the initial setup can be easy. There is good documentation. 

The solution is mostly stable.

What needs improvement?

If you are not savvy, there should be an option where the company can add cushions to assist. For example, I should be able to find suggestion options or frequently asked questions easily to help me move forward. That option should be there. 

If I take a learner, a newbie for Plesk, or if I'm a user, as a consumer, and I may want to add some new features, there should be an option where Plesk can understand what the customer wants and put it in their development pipeline so they can continuously improve. That option to communicate directly to Plesk should be there.

The solution can scale. 

For how long have I used the solution?

I've been using the solution for four years. 

What do I think about the stability of the solution?

I have faced many problems with installing PHP and extensions. Otherwise, the stability is good, and it's a good product.

What do I think about the scalability of the solution?

The ability to scale is somewhere in the middle. 

I have experienced some issues with Plesk while installing PHP - not versions or extensions. While installing the PHP extensions, I faced some issues with Plesk. So The scalability is low based on that experience. 

I'm not sure how many people are using the solution. It's likely over 1,000 people. 

How are customer service and support?

I've never dealt with technical support in the past.

Which solution did I use previously and why did I switch?

I was using cPanel and InterWorx as well.

I was working for the hosting companies, so there were options for the UI. The company was providing cPanel, Plesk, and InterWorx. I was getting clients who were using Plesk, cPanel, and InterWorx and have experience accessing them and other interfaces. 

How was the initial setup?

For a tech-savvy person, it will be easy to set up the product. If you have a set of manuals or instructions, it will be easy, even for a new person. For a new person with no knowledge, documentation, or help, it will be difficult.

I'm not sure how long it takes to deploy the solution. 

What's my experience with pricing, setup cost, and licensing?

I'm not sure of the exact pricing of the solution. 

What other advice do I have?

I'm an end-user. I was working as a system engineer, so I was dealing with the hosting platforms where the clients were using Plesk. I was helping them to troubleshoot the issues, set up Plesk, and configure things.

We're using Plesk Obsidian; I'm not aware of the version. Likely, I'm using the latest version. The interface changed. Before, I was using the older interface, and the UI is different now.

People should use Plesk. When it comes to comparing it to other interfaces and hosting interfaces, Plesk has more features, and the UI is better. I have only a problem with the PHP extensions. Otherwise, it is very good. 

I'd rate the solution eight out of ten. 

Which deployment model are you using for this solution?

On-premises
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
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