We use the solution for scanning our in-house external facing website.
It has been provide user direct access to users scan their websites and find vulnerability in good price. Burp is one of the most extensively used tool in org to do other security based investigations. We are trying to mitigate risk using vulnerabilities identified by Burp.
The solution is very user-friendly.
The way they do the research and they keep their profile up to date is great. They identify vulnerabilities and update them immediately.
The biggest drawback is reporting. It's not so good. I can download reports, but they're not so informative.
For example, they are providing very good information about vulnerabilities, but when you are scanning the whole pathway, we want to see information like percentages, how much is finishing, and how much it is not, etc. If the scan fails, they should tell us when or how it stopped, if it failed, why it has failed, and how to avoid something like this from happening again. They need something more in-depth and more technical.
I would like to have some more features, which I can play around with. It's not so flexible.
I've been using the solution for more than 1 year.
The solution sometimes has stability problems when they have fixed or released some new package. Instability has happened to us two or three times. It was difficult because we had to implement this disaster recovery plan at that point in time. It wasn't a disaster, but the whole system does stop because of that.
Easily scalable when it comes to Enterprise version. but Enterprise version itself is not as effective as pro.
The technical support team is very good. They are quick at responding and they help us to resolve issues within the organization.
In the past, we had issues around connectivity while we were doing some scanning. The scanning kept getting killed somehow. The quality of the job was poor. The scan was not completed successfully, so we needed technical support to assist. It was hard to identify what the issue was and how to fix it, but they did.
The installation is not difficult. We only needed one person to handle the implementation. Setting up the agents may be tricky, but if a person is knowledgable, it shouldn't be an issue.
When we had an issue with scanning, we did look into exploring other options like OWASP Zap, Acunetix, etc. We stayed with Burp because we had it set up in our system, and then they had our scanning issue fixed.
We use the on-premises deployment model.
I would rate the solution seven out of ten.
Yes, I agree with the points detailed in the review.