What is our primary use case?
We use the solution as a hyper-converged appliance for critical business applications for a 12+TB data set with high availability and proactive storage monitoring.
We use a two-node HCA cluster running Starwind's vSAN on VMware with 40Gbps storage replication links and heartbeat channels.
We have been through two sets of StarWind vSAN/HCA appliances over five or more years and migrated from all physical servers to two hyper-converged nodes and then from the two hyper-converged nodes to two new nodes when the old nodes had reached maximum service age.
We have leveraged StarWind's team for assistance with setup and configuration on both sets of appliances and their support as needed.
How has it helped my organization?
StarWind's vSAN took us from an organization with no failover for our infrastructure to having a complete failover within four to five minutes. It also allows our IT staff to perform hardware and software maintenance on infrastructure during business hours, cutting our need for overtime and extended work hours.
We no longer have to worry about hardware failure since either of our vSAN nodes can support our entire workload until the failed node can be repaired or replaced, then the data stores resynced, and high availability returned.
What is most valuable?
The ease of reaching the support team and their promptness for support is great. The install team has also been excellent, always performing a thorough job and never rushing thru the process.
The simplicity of architecture since the nodes can be directly connected. There is no need for a storage network unless you exceed three nodes of storage this is a large cost saving for most organizations that do not have extremely large datasets.
StarWind's VCA also provides a great TCO for the provided features and costs versus other solutions.
What needs improvement?
I would love to see more vendor selection to be available for the HCA/vSAN appliances. All the appliances are currently Dell, and the additional cost savings could be found with Supermicro or Lenovo configurations.
If StarWind's proactive support alerting could also have an email integration or work with a PSA system so we open alerts when StarWind has an event generated, it would be great. Right now, we operate off the alerts being sent to StarWind and their proactive service team is reaching out to us to work on remediation.
For how long have I used the solution?
I've used the solution for over five years.
What do I think about the stability of the solution?
In our experience, it has been extremely stable. We have several clusters deployed and have never had any large issues with any of them.
What do I think about the scalability of the solution?
The solution is very scalable. You can add nodes to increase computer and storage. You only need to add storage networking once you exceed three nodes.
How are customer service and support?
Support is prompt and usually, they can meet via Zoom in just a few minutes from the creation of a support request/ticket.
How would you rate customer service and support?
Which solution did I use previously and why did I switch?
Previously we have used other SAN solutions that did not provide the same level of redundancy or support.
How was the initial setup?
The initial setup was very straightforward and well-documented. When purchasing a vSAN, the appliance setup is included with StarWind, and they can do most of the setup with you over a Zoom call.
What about the implementation team?
We used a mix of in-house and vendor support. The vendor's level of expertise is excellent. I've never gotten off a call without a solid answer being provided.
What was our ROI?
Our ROI was achieved within 36 months of deployment. We ran our first vSAN cluster for 60+ months before replacing it with a new vSAN cluster.
What's my experience with pricing, setup cost, and licensing?
The setup is the most cost-effective as a two or three-node cluster yet is still cost-effective in larger configurations.
Which other solutions did I evaluate?
We evaluated several solutions, including SCALE, Dell EMC, Dell MD Storage Arrays, HPE 3PAR, and others.
What other advice do I have?
Starwind's vSAN software is available on their websites and you can set up a test environment to vet the product.
Which deployment model are you using for this solution?
On-premises
Disclosure: My company has a business relationship with this vendor other than being a customer. We use Starwind HCA for all our internally hosted infrastructure and resell to clients that have the same business uptime needs.