Trend Micro Deep Discovery [EOL] Reviews

Most of our clients are in the government, so they must comply with regulatory requirements for security because their networks are classified as critical infrastructure. Trend Micro ticks all the boxes for endpoint protection, application whitelisting, file protection, disk protection, etc. Our solutions are typically on-prem because our clients aren't comfortable with the cloud. There use a few cloud solutions, but it's rare.

Deep Discovery is scalable and compatible with other products. It's crucial to have that compatibility because it's an integral part of our security solution.  It integrates smoothly. The interface is user-friendly, so administration is simple. 

Deep Discovery is easy to manage, but there is still room for improvement on the administration and operations side. Competing products have a cleaner interface that makes it easier to manage their products. Trend Micro offers a lot of features in one product suite, but it can be unwieldy for the customer to manage all that with a single interface.

I've worked with Trend Micro solutions for many years on various projects, but I've only used Deep Discovery at this company for three or four years. 

I rate Deep Discovery eight out of 10. The stability depends on the customer's environment. In an environment that meets all the prerequisites, I would give it an eight out of 10. 

I rate Deep Discovery seven out of 10 for scalability. It's scalable, but I haven't worked on many use cases that push the limits of it. 

I rate Trend Micro support eight out of 10. We've contacted them for a few issues, and they were excellent. 

I rate Deep Discovery seven out of 10 for ease of setup. I wouldn't necessarily say that the deployment is hard, but there are many external factors that might determine whether the deployment goes smoothly. Overall, it's straightforward, but it's not the easiest product to install. It isn't a "next, next, finish" installation. One person is enough to implement Deep Discovery, but you need someone from the network and applications team to deploy the entire project. 

I am not involved in purchasing. However, I know that the price isn't the same for every customer. We have account managers who work with distributors, so the price isn't stable. However, I can say generally that the price is competitive. There are more expensive vendors than Trend Micro. It's reasonable.

There are many factors to consider, such as pricing, interface, support, and integration. Based on all those dimensions, I would place Trend Micro in the top three. 

I rate Trend Micro Deep Discovery eight out of 10. I would recommend it. You need a knowledgeable team to work with the solution. It isn't a solution where you can run an installer, and it's ready to go. You must understand your use cases and prepare accordingly. It's an excellent product, and you will get a lot of value from it if you know what you're getting yourself into.

The solution can scan the virtual environment and give reports.

The solution has extension-based features that help it to analyze the environment. The environment can have different platforms like Windows, Linux, and Mac. The tool will give a report which can confirm the analysis of the issues. You can also get clear information on threats or suspicious files.

The solution should support multiple platforms in Windows, Linux, and Mac. Customers can have different software types. The virtual environment should be able to install and analyze them. The tool also gives only a minimum level of extension support. It may not be able to extract files and give details about them. I would also like to see third-party product integration in the tool. The solution's current integration is only with Trend Micro products only.

I have been working with the solution for three years.

The product’s stability is fine. There are no issues with respect to it.

We have around 10-21 customers for the solution.

The solution’s support is fine. I have no problems with it.

Positive

The tool’s setup needs to be monitored on a daily or weekly basis. The initial setup took two to four hours to complete. The product’s integration also takes one hour to complete since we need to confirm whether the scanning is happening properly.

The tool’s licensing costs depend on the customers.

I would rate the solution an eight out of ten.

It's been useful in checking network traffic.

The performance and stability are great.

We've been using it to detect any malicious traffic. It confirms any malicious traffic that is detected from other products. It informs us whenever we need to remediate or lock or quarantine or block or disable a workstation. It provides us with the threat analysis, the CVEs. 

The initial setup is easy.

The scalability is sometimes limited. 

I've used the solution for five years. 

The solution is okay. It's been stable for the longest time. There's little degradation of performance. We've been able to maximize the bandwidth allocated to us. The Trend Micro vendor really provided us with good steps in computing the bandwidth that we need and also where to place all the missing sniffing ports. Strategically, they've been very, very helpful to us. The DVI really, really works well for us.

Part of the limitation is the switches. If you want to sniff traffic from a certain segment, you have to have an integrator. There's something where you can put your DDI in the middle of the connection so that you can intercept traffic. You have to purchase that part of the solution.

While the scalability could be better, it depends on the design of our network. The DDI is there. If you want to sniff more segments, you have to have the DDI, however, you have to also calculate your ports and switches, and you have to purchase additional switches if you want more segments to be sniffed.

The solution's technical support is okay. The solution works well, however, and we're benefitting from that aspect of it. 

We get premium support of Trend Micro, so we have no problems with them.

I'm not sure if we previously used a different solution. 

The solution is easy to implement. It's very straightforward. We just deploy the machine. We plug in all the sniffing ports. Then we added another dirty line for the sandboxing, that's it. We're able to get logs from it with no problem.

For Deep Discovery, the deployment took around one to two weeks.

Our vendor handled the deployment for us. 

We're seen a pretty good ROI. Considering the cost incurred if you are infected, it stabilizes cybersecurity and helps save money.

I'm not sure about the licensing aspect of the solution. 

We have an enterprise license and then we just renew it as needed. 

We are not quite at version 5.5.

I'd recommend the solution to others. 

The relationship our company has with Trend Micro is very, very good. They've been very, very supportive of us. We are prioritized whenever we have a problem. 

I'd rate the solution nine out of ten.

Trend Micro Deep Discovery is a very specific product for threat intelligence with smart protection. Trend Micro Deep Discovery is a very good product from a security point of view.

Trend Micro Deep Discovery is a very expensive solution, making it very hard to sell. The solution's initial setup could be made easier for the end users.

I have been working with Trend Micro Deep Discovery for about one year.

I rate Trend Micro Deep Discovery a nine out of ten for stability.

I rate Trend Micro Deep Discovery an eight out of ten for scalability.

Overall, the solution's technical support is pretty good. The solution has a 3-tier system, where one is partner support, then distributor support, and then Trend Micro support. You can purchase the support directly from Trend Micro, where you don't have to open a ticket with the partner or distributor. You just have to open a ticket with Trend Micro, and they will handle the issue. The technical support team's response time is very fast, and they are quite quick.

Positive

The solution's initial setup is not complex, but you must have training or a certified engineer to do it.

Trend Micro Deep Discovery is quite expensive compared to other endpoint security products.

Feature-wise, Trend Micro can add other products to one product or get a new product on top of the security.

Users need to train their IT support department on Trend Micro, especially on the products they buy. If they are not trained, it's very hard for them to understand and run or manage the product. They have to call someone every time they have even small issues. Since users do not always purchase the support directly from Trend Micro, resolving issues takes time, which hurts them.

Overall, I rate Trend Micro Deep Discovery a nine out of ten.

We use the solution for its security features. Trend Micro has an MSP portal where you can create customer accounts, assign some licenses, and make your customers use those licenses from a portal. Trend Micro is ahead of its competitors in providing MSP services to customers.

Trend Micro Endpoint Encryption is stable and easy to use. It's very useful for an MSP company, making it easy and efficient to work with.

Security features could be improved.

I have been using Trend Micro Endpoint Encryption for one year.

The product is very stable.

The solution is scalable because it doesn't require an on-premise server installed. Everything is being monitored and managed from the cloud portal, irrespective of the number of agents. You can manage all from one portal.

Vendors are locally present in our country. We contact them via email, etc. We are very flexible with vendor support.

The initial setup is straightforward. One person is enough for it.

An MSP company creates customer accounts from Trend Micro's MSP portal. Then, the customer gets the key. After that, they can log in to the Trend Micro portal. They will see the agent to be downloaded for Windows and Linux. It takes about two or three minutes to deploy.

Deployment can be done by yourself.

The MSP's model and licensing is global and has very reasonable prices. Also, the perpetual license model is reasonable. It's cheap for the assembly companies. Licensing is very straightforward.

Around five to ten technical persons are using the support. We will be able to sell those agents to more than 20 companies.

Only one technical person is enough for a large company for the installation and the management. In terms of management, many logs, alarms, and entries are happening in the portal.

Trend Micro can be a viable option for SMBs looking for a basic EDR or PRT solution. However, for larger organizations or those with highly complex security needs demanding advanced services and sophisticated department knowledge, Trend Micro's capabilities might not be sufficient.

Overall, I rate the solution a seven out of ten.

This solution can be used as threat protection and to block phishing emails.

We are using version 6.0.

There are 15 people using this solution in my organization.

The solution could be more secure.

It's stable.

It's scalable.

We are using local technical support. We haven't had any problems with it.

Initial setup is easy. It can be done by yourself.

I would rate this solution 9 out of 10.

I would recommend this solution to anyone who wants to start using it.

Our primary use case of Deep Discovery is as a sandbox. It sorts the DDAN, our on-premise Deep Discovery Analyzer solution, so if Deep Security or Trend Micro isn't able to find out whether a particular file or memory is a threat or not, they will send that file signature or file to the DDAN. The DDAN will then deploy that file inside their virtual sandbox, analyze the implications, and return the result to the concerned agent. We mainly use it for zero-day vulnerability protection. 

Deep Discovery is deployed on-premise. 

One of the most valuable features is the performance, since, so far, we have not faced any issues with Deep Discovery. 

This solution could be improved with faster technical support and cheaper licensing prices. 

We have been using Deep Discovery for a couple of years. 

I'm satisfied with the stability and performance of Deep Discovery. So far, we have not faced any issues. 

In our organization, we have around one thousand licenses for Trend Micro. Whether or not we increase our usage will depend on business requirements. 

Trend Micro's technical support could be better and faster. 

The installation was done by a Trend Micro implementation partner. It took about one or two weeks. 

For deployment and maintenance, we have a team of two engineers and a few managers. 

We implemented Deep Discovery through a Trend Micro partner. 

The licensing cost is a bit pricey. We pay a yearly subscription. 

I rate Deep Discovery an eight out of ten. I would recommend Deep Discovery to others. If people are ready to invest as a capital, then I can recommend a Deep Discovery license. Otherwise, they can go with their cloud-based solution. 

We use Trend Micro Deep Discovery to identify ransomware attacks.

The most valuable feature of Trend Micro Deep Discovery is its complete end-to-end visibility of threats.

Trend Micro Deep Discovery's technical support could be improved, and it could be made more active.

I have been using Trend Micro Deep Discovery for four to five months.

Trend Micro Deep Discovery's initial setup is easy.

Trend Micro Deep Discovery's interface and threat mechanism are very proactive.

Overall, I rate Trend Micro Deep Discovery a nine out of ten.

Deep Discovery is good for network protection. There is also an Email Inspector.

It is a very good solution. It is very light, and it is quite quick to figure out the problem in your network.

It is very easy to use. It is also very easy to install and deploy.

Trend Micro can improve the pricing in general. There is nothing else they can add or improve in the solution.

It is very stable.

There are quite a lot of clients who use this solution. It is an enterprise solution, and 80% of the enterprise-level companies are using it over here.

We do hear of issues from our clients. We go over there for technical support, but there is nothing major for which they require support from Trend Micro itself.

It is straightforward. It doesn't take much time. It usually takes an hour or two. It requires a maximum of a day.

Its price is fine, but Trend Micro can improve the pricing in general. 

It is a hardware solution. It is based on the number of nodes, and according to the number of nodes, clients decide which box they should acquire. They have to renew their license every year. It is subscription-based.

Trend Micro has divided most of the solutions into different sectors. If you want to go for the end-to-end solution, they are very much in a position to provide that. You do not have to add different kinds of products or vendors. Trend Micro covers almost everything.

I would definitely recommend this solution. It is a very good solution. I would rate it a nine out of ten.

We primarily use the solution as a firewall and for endpoint protection. It's used for security purposes for the most part. We use it for protection.

The solution is easy to use. 

The performance is good.

The solution, for the most part, is stable.

The product is very easy to install. 

The solution could be more stable and offer more security. When we get suspicious links, we need to make sure they are blocked properly and investigated. 

Sometimes the asset tool gets locked and I'm not quite clear as to why this happens.

I've been handling the solution for quite a long time. It's been many years. I've had a lot of time to work with it. However, I can't say for exactly how long it's been as it's been a while. 

The solution is stable, however, it could always be better, especially in terms of security.

We've implemented the product for companies that have around 500 users, give or take. We have 15 customers using the product right now.

In terms of technical support, we have had a good experience. They are helpful and responsive. We are satisfied with their level of support.

The solution is extremely easy to install. It's not overly complex or difficult to set it up. A company shouldn't have an issue with the initial setup.

The deployment was pretty fast and only took us about two hours or so. You can get it up and running pretty quickly.

Our department is purely technical department and we are in place for delivering technical aspects. Therefore, I don't have access to licensing details and pricing. It's not part of my duties. Therefore, I can't speak to the exact pricing. I don't have access to that.

We tend to offer our services to clients. 

We use multiple deployments, that include both on-premises and cloud deployments.

I'd rate the solution at an eight out of ten. We're mostly quite happy with the product.

I would recommend this product to other users and companies.