WalkMe Reviews

The user interface was easy to work with and learn. Easy and smooth transition overall. The Walkme Solutions worked very well with our web based software.

Allows us to easily demo our software as well as train new users. Made training way more efficient.

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4 months

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A+, excellent. Our support advisor, Doug Sykes, was great. Polite, understanding, patient, Knowledgable and very helpful throughout the entire process. Highly recommend working with him.

A+, excellent. Our support advisor, Doug Sykes, was great. Polite, understanding, patient, Knowledgable and very helpful throughout the entire process. Highly recommend working with him.

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Very straightforward

WalkMe support helped us implement.

Not sure how to calculate the ROI on this.

Fair pricing...fair licensing. No issues yet.

None...the other option was to build our own software for training services. WalkMe was an easy and more cost effective solution.

Try to work with Doug Sykes. He was great!

WalkMe Walk-Thrus have helped to guide customers to relevant parts of the site while helping to avoid pain points or other issues. We use Launchers to test button placements and assist with site navigation as our product develops. ShoutOuts have been useful in placing upsells in relevant locations within out app.

WalkMe has help most notably with the on-boarding of users, both those that have interacted with sales or support reps and those who have not (i.e. our touch-less conversions).

The next thing I'm looking for from WalkMe is better analytics and reporting tools to make their data they track more actionable to allow our team to create better processes and debug the things that are not working.

4 Months

Deployment was a smooth and easy process. I was able to test WalkMe even before buying. There were not specific issues.

I have not seen any specific issues with stability. Each site is built differently, so ample testing is necessary to ensure the implementation works as expected.

I have not seen any specific issues with scalability. The only issue I could foresee is managing WalkMe content. As the content grows, it will be necessary to filter content in the content manager views.

We have a weekly meeting with out Customer Success Manager to address any issues, planning, or goals we are seeking.

So far, any technical issues we've had have been resolved quickly. Typically the Customer Success Manager will support you through any concerns.

We have not used any other solutions for this application, however we had looked at several others and WalkMe seemed to be the most robust.

This initial implementation was very straightforward. We implemented with our own team, ~2-3 for implementation and testing.

This initial implementation was very straightforward. We implemented with our own team, ~2-3 for implementation and testing.

In the past 4 months, we have not had enough data to calculate an ROI. Our main measure of success has been the conversion rate of our touch-less conversions as well as our overall churn rate; both have improved.

If you're a newer company, work with your sales rep to find a pricing plan that works for you company and your budget.

We have not used any other solutions for this application, however we had looked at several others and WalkMe seemed to be the most robust. I do not have the names of the others off hand.

I do not have any other comments, the previous statements sum it up pretty well. Overall, WalkMe has helped support our customers and get the doing the things they should be doing in our app.

WalkMe gives us the ability to develop user assistance directly in our software, without redirecting users to online content or videos. Users can learn while they complete actual tasks.

We can devote more time to developing conceptual elearning and best practices because WalkMe supports teaching users system navigation.

You need clean code with unique UI element IDs in your product so the walk-thru's can grab UI elements correctly. Ensuring that the walk-thru's work from beginning to end depends on users following each step and not clicking away from your developed path.

3 years

No, WalkMe is very easy to deploy after you embed the required test and production snippets in the code.

No, downtime has been minimal. I think we've encountered problems only once following a WalkMe release, and it was resolved within a couple of hours.

No, we use it in a number of products with numerous walk-thrus with no issues.

Excellent. Our reps are very responsive and work with us to configure walk-thrus in many different ways to present the information that we need for users.

Excellent via email and working with support, but as a technical writer, I wish the online help content was better. It covers the basics but doesn't explain complex scenarios with which advanced users need assistance.

No, this is the only solution of its kind that we've used, though it has replaced e-learning.

Straightforward. The tool gets more complex when you develop more complex user scenarios using it, but overall it's a very basic tool.

We implemented through a vendor team, and their level of expertise has been great.

WalkMe is not an inexpensive tool, so it should be implemented broadly to make the investment worthwhile.

Consider that WalkMe is an expensive tool and you should put it to use in multiple areas of your website or application to make the investment worthwhile. WalkMe is flexible with licensing terms.

No others evaluated. WalkMe has the full set of features that we need and has provided customization where we need it.

With the ability to use Shoutouts, Lauchers, as well as Onboarding, we have the ability to really drive Training into our end users and keep them updated on new enhancements and training opportunities. Onboarding alone has saved our Implementation and Subject Matter Expert teams countless hours of work in demos and training calls.

Analytics, allows our Implementation teams to keep our end users accountable in their own personal training sessions.

Scalability, we now are able to save time for our account managers by being able to provide on the spot solutions to our end users.

Onboarding has replaced, and enhanced our previous training module for new Clients and internal hires.

Shoutouts have allowed us to fill up In Office Training sessions in hours rather than days/weeks.

Increased Speed is always welcome, but that is with anything that is web-based. Additionally it would be wonderful to have the Analytics, which are amazing, be able to sync seamlessly into Salesforce to run reports out of.

8 Months

We have not found any real issues with deployment that would have been WalkMe's doing. With all new software solutions there are bumps in the road but WalkMe has always been there to help us make anything right that we ran into.

Occasionally the system runs a little slowly, which can be frustrating to some of our fast paced end users, but that is more due to the robust number of Walk Thrus our team has created.

The only issue would be decreased speed due to the large amount of Walk Thrus we have created. But the Scalability it provided our service teams is far and above the issues with speed that we experience in house.

Wonderful, our Client Success Manager is always available and great to work with. We have also had some great experiences with the general Support team. Even their programmers are willing to jump on the line with us if we have any issues we can't figure out with our CSM.

The support staff is amazing. It seems like they are always available to answer any questions I shoot their way. Not only do they always have solutions they are constantly following up to ensure we not experiencing the same issues.

We did not use a previous solution, this was a much more cost efficient option for us rather than creating our own solution.

Since our situation is a little unique there were issues in the beginning with initial set up. But with help from internal programming and WalkMe's programming we were able to find the best solution and roll it out quickly.

I believe we went In-house, and had a wonderful experience. Any issues we may have experienced were cleaned up shortly.

Our return on this investment with walkme is enhanced user interface, and saved time for our service teams. Overall this tool has saved time and sanity.

Just to be in communication with your CSM or sales team, they helped us with our pricing structure as making sure we were aware of reaching new breakpoints

We researched a few others, but they went out of business while researching and found WalkMe to always be the top of the market.

USE EVERYTHING! all of their tools are amazing and interactive to help spread the good word your company is trying to portray.