Zuora Reviews

I use the solution for development tasks.

Zuora Workflow is valuable. It is the main tool I use to automate processes and deliver business requirements. CPR has helped streamline our billing operations.

The solution must add more programming languages to build logic. For now, it is purely liquid. It must add some simple JavaScript, Python, or another language. It will improve the capabilities of Zuora.

I have been using the solution for five years.

The production environment is great. However, we tend to see some downtime for the Sandboxes. We can check the website's health. The stability of the Sandboxes must be improved.

The scalability is good enough for my needs.

The technical support team responds quickly. It is great. The responses are helpful. The engineering team tends to respond very fast.

Positive

The ease of deployment depends on the previous system. It could be difficult to map everything if it was a legacy system or a custom software. If we were using a similar software, it could be easier. The developer tools offered by Zuora are good enough. We can migrate the data from Excel spreadsheets. A team of four people deployed the tool in our organization. The product is always deployed on the cloud.

The solution is worth the price.

I have used Microsoft Dynamics, but it is not entirely like Zuora. We did not do billing in Microsoft Dynamics.

I am a developer. I am a Zuora consultant. We saw the product's benefits after the initial deployment once we had the knowledge to take advantage of its features. In the beginning, it's usually like migration from a legacy system. It is kind of messy. Once we have hands-on experience, we will start seeing the value.

When there is a change in subscription, we have to go through an amendment to the subscription every time. We create a new order and add the new version of the subscription. The tool requires maintenance sometimes. We perform patching to clean up the account and improve the platform's overall performance.

Zuora has a very good Knowledge Center. It also has courses at Zuora University. These are the first things I show the people in the team. I asked my team members to complete Zuora Billing 101. It gives a very good explanation of the capabilities of the tool.

Overall, I rate the solution an eight out of ten.

Zuora is used for different organizations. Some are energy-based, while others are usage-based, like providing paritcular mobile data. Some organizations use Zuora for updating their accounts, subscriptions, and usage. 

Currently, I use Zuora for a few customers who are focused on usage and use a mediation model, which has an order-based subscription. These are my use cases.

There is AI to enhance subscription management and billing processes. However, I have not used it. If Zuora provides key training on how to use it and how it can be useful for organizations to show dashboards and prepare quick responses, that would be helpful. AI can also make mistakes in terms of changes or subscriptions, which could be difficult for the organization to manage. But, 99.9% of the time it would be correct, and the 1% where AI would not showcase a good result is a rare case.

Zuora is really helpful for organizations trying to manage their revenue. They can rapidly take the revenue and recognize it directly from Zuora and prepare their finances quickly. 

It's not easy for them to manually recognize all the transactions in their system when they are trying to compile data from each customer, where they have multiple invoices and bulk customers. So it's really easy to use. 

With their new features, they can easily track their data, manage their usage, and provide accurate billing to the customers.

Different pricing models and billing cycles:

Zuora supports multiple pricing models. There are one-time usages, flat fees, per unit, tiered, overages, and consumption-based models. For consumption-based models, if there are prepayments in the system, Zuora can manage subscriptions, prepare billing, and showcase within the subscription how the balance is utilized.

There are a few areas for improvement. Some APIs aren't working in amendment-based subscriptions, although that will be resolved in 2026. 

We also have certain features in orders that aren't fully compatible right now, but they are still usable. 

Some people don't easily understand things like JavaScript, so Zuora could provide more content in their knowledge center to help users learn and implement those features.

I have been using Zuora for five years. 

There are a few issues I've encountered while working for clients. There were some systems where I was moving data from one environment to another in Zuora. I was deploying the whole data from one system to another using a workflow, but it gave me a lot of issues in the last couple of months. 

It wasn't able to properly move the data due to concurrent limits and log competition errors. These are areas that Zuora can improve.

Considering the current scenario in today's market, Zuora has a vast system, and it's really improving for the betterment of the customer. I would give it an eight out of ten based on stability. They need more data from the customer and are doing some upgrades every month, so customers do face some issues due to that.

So, due to some updates going on within the sandbox and production, they need to update more quickly.

I would rate the scalability an eight out of ten. Zuora is already managing this system for multiple customers across the globe, so scalability is there.

There are around 15 to 20 people using it in my company. Zuora is a PaaS system, and the competition is very high; not everyone use it. I know a few more colleagues who use Zuora.

The customer service and support have knowledge and content available through the Zuora knowledge center. I always get a response, but some of the responses are not on time.

There is room for improvement in the response time. 

Neutral

The deployment is difficult for those who do not have a Zuora background or a technical background. The knowledge center doesn't fully explain how to prepare workflows from scratch, but it does mention the tools that can be used to build them. 

If someone has good knowledge about Zuora, they can easily tackle those things. They can do some research and development and prepare workflows using the Zuora API or other integrated systems, which can be used in Zuora for the customers' benefit.

• Deployment time: It depends on the customer's requirements. If the workflow is properly created according to their terms and conditions, then we can deploy it within one week or one and a half weeks. But if it is not as per their requirement or is put on hold for some reason, then it could take months.

• Deployment model: It's already a system generated by Zuora for the organization, and we manage it for implementation and the billing side. We create workflows and use APIs through Force.com and different integration systems with Salesforce and accounting systems. That's how we manage it.

I do it myself within the organization for the customers. I build different workflows based on their requirements, and we deploy them after testing in the sandbox.

Zuora has different pricing for each product, like for Zuora and Zuora's knowledge center training modules and different other systems. So I am aware of it, but not fully involved in it.

Overall, I would rate the solution an eight out of ten. I already recommended it to some customers, and even my customer recommended it further. 

My advice: If you want to use Zuora, you have to think about their business, and if it is really needed, then you can opt for it and manage their system within Zuora.

We use Zuora primarily for finance-related tasks. Once a customer onboards and starts using our products, such as Twilio, SendGrid, or other offerings within Twilio, their details are entered into Zuora and Salesforce. This includes customer information, account status, and usage data. We track details like when they started using our products, company information, and the number of users. 

After this initial phase, account managers engage with the customer to discuss potential upgrades or expansions. If they decide to proceed, we negotiate agreements and handle billing details in Zuora, including premiums, discounts, and agent counts. This comprehensive process ensures that all billing aspects are managed end-to-end within Zuora, facilitating collections as well. For instance, automated emails are triggered through Azure when invoices are due, and once payments are made, Zuora is updated accordingly. This integrated approach streamlines our billing processes and supports effective financial management.

Zuora is user-friendly; anyone can learn it quickly. It is feasible and friendly in many aspects, but the navigation is a bit difficult compared to Zoho. Additionally, Azure allows you to download multiple data in a single location, whereas in Zuora, various features are scattered across the platform, making it challenging to access certain parts.

Unlike Zoho, the main page doesn't contain everything. You have to click a button to reveal multiple options; even within those, there are further layers of options to navigate through. 

Unlike Zoho, there's no straightforward search option to find what you need in Zuora quickly. Apart from the customer search button, there are limited settings changes available. In contrast, Zuora offers comprehensive options; you can easily find what you want using the search function. Additionally, Zuora employs symbols for easy identification and remembrance, making navigation more intuitive than Zoho, where everything is written out, potentially leading to confusion. This difference in approach makes the feature set of Zuora stand out from Zoho.

I have been using Zuora for two years.

The solution's stability is good. However, downloading large amounts of data takes a lot of time. If you have hundreds of records, it is difficult to download them all at once. Comprehensive training would be very helpful. Additionally, providing videos that cover all the hidden features would be beneficial for using Azure effectively.

Five to six people are using this solution.

I have chatted with them multiple times to understand what certain features do, what the users can do, and what we can do. We encountered some technical glitches from our side.

Zuora did not provide training to multiple companies. Its training module is limited, with only a few videos explaining the product's features and hidden functionalities. Unlike Chargebee, which provides an updated review of features, Zuora updates do not allow reverting to older versions. This issue with APIs exists in Zuora but not in Chargebee, where you can revert to older versions if needed. Additionally, customization options in Zuora are lacking compared to other platforms.

Zuora offers a variety of pricing options based on the features. They have a robust product with many features, and the cost depends on which features you choose to utilize. Discounts are also available. Zuora's product is highly recommended, but to fully understand how it works, it is advisable to explore its features or schedule a call with them to learn about the entire end-to-end process.

You can use Zuora. It is a very good product. I suggest you also try other products because some might suit your needs. For instance, Oracle offers a complete package with billing and other features, which you may find beneficial.

I felt comfortable using Chargebee instead of Zuora, but Zuora is still a solid option. Integrating with Power BI and various CRMs, including XML CRM, made it more accessible. However, when using Oracle products like NetSuite or Oracle Fusion, you can handle end-to-end processes, including accounts receivable/accounts payable, internal sales commissions, banking, and energy cancellations.

Zuora can handle many of these tasks. It depends on your specific needs, how you plan to use it, and the cost structure. You might also consider whether you need a separate billing tool or if you want to integrate QuickBooks or NetSuite.

Zuora is easy to use, and you can quickly learn the basics. However, mastering more advanced features and gaining deep expertise takes time and effort. Even someone without prior billing knowledge can learn to use Zuora from scratch.

Zuora is a comprehensive product with multiple features that stand out from competitors. It simplifies the billing process, collections, and email management. Unlike some products that require separate purchases for different components, Zuora allows you to add features to a single product, enabling you to perform multiple tasks seamlessly. It integrates easily with Yara Atlas for end-to-end accounting and works well with QuickBooks, NetSuite, Oracle, and SAP. The cost structure is minimal and offers flexibility in billing and agreement modifications. You can automate processes using DocuSign, making it a good product overall. 

Overall, I rate the solution a nine out of ten.

I use the solution in my company since it helps the subscription business. The tool helps businesses manage their product catalogs and content contacts. It also helps with accounts like how much revenue has been generated to keep track of all that. It also helps integrate with other applications and CRMs, like Salesforce. We can also complete reports and all of that with the tool.

The most valuable feature of the solution is that it helps subscription businesses keep track of everything, like upgrades, downgrades, and cancellations. If there are repetitive tasks, we can automate them with the tool.

Zuora is good, but I have faced some issues while using data queries. While fetching the data, I had faced some issues. The issue with the tool may be because of my limited knowledge.

I have been using Zuora for a year and a half or two. I am a user of the tool.

It is a stable solution and though we had encountered a few bugs, they were resolved. Stability-wise, I rate the solution a out of ten.

We will be continuously adding accounts as and when a new subscription occurs.

Around ten people use the tool in my company.

The solution's technical support team's ability to resolve issues is good. I am happy with the support team. Mostly, all of our tickets are resolved by the support team.

The product's installation, setup, and deployment phases can be managed by contacting Zuora support.

The solution is deployed on the cloud.

Zuora can be useful if it is a subscription business. There are alternative billing platforms as well. I have been using Zoho, which I think is a stable product.

It would be easy for a beginner to learn to use Zuora. The tool's UI is user-friendly. The tool offers documentation and has a knowledge center, which has all the information and is user-friendly.

I rate the tool a seven out of ten.

It has made billing a reliable business function and provided the structure needed to optimize all of our billing processes.

• Reliability
• Uptime
• Stability

These features are valuable because it has allowed the billing functionality to be fully operationalized. This allows us to refocus our energy on optimizing our recurring revenue streams outside of just basic billing.

It would benefit from more features designed to recoup revenue in B2C scenarios. I would build dynamic retry functionalities directly into the core product and enhance their integrations with all payment gateways, so additional data items could be passed with each transaction, such as recurring flags and Level 3 data.

No issues.

No issues.

It is some of the most responsive support that I have encountered.

I did use a previous solution. I switched because the other solution was not scalable.

The initial setup was complex due to historical migration needs.

Negotiate aggressively. Continue to push on cost until you feel comfortable.

Explore multiple options for implementation.

We evaluated Aria and Chargify.