Zuora Reviews

One of the main use cases is managing subscriptions. Consumers create subscriptions for products, and Zuora helps us handle that process. When consumers face account issues, our support team monitors and resolves those incidents.

Another aspect of our work with Zuora involves monitoring subscription creation. Sometimes, there are failures, so we need to track and resolve those issues. We manually process orders for European countries and the US, including trial and replenishment orders. We also handle tasks like invoice processing, which is partly manual and partly automated. We process the manual parts.

What I like best about the tool is it's user-friendly, especially when checking accounts and subscriptions. You can see all the details, like consumer-created subscriptions, invoice details, and the ability to create and remove rate plans.

We don't know everything like the development team does. We are focused on operational tasks. I want to extend my knowledge of creating workflows and understand what the development team is doing. With replenishment orders sent after a certain frequency (like every three months), there's a problem if a subscription is canceled with a future date—it cancels on the same date instead.

We have to raise bugs, especially when problems related to product design arise. For example, fraudulent consumers can place subscriptions even when we classify them as fraud. This issue should be addressed by providing a blockage or prevention mechanism.

I have been working with the product for one and a half years. 

I rate the tool's stability a seven out of ten. 

The solution's technical support is good. 

Positive

Our development team did the deployment. 

I rate Zuora an eight out of ten. 

We use Zuora primarily for finance-related tasks. Once a customer onboards and starts using our products, such as Twilio, SendGrid, or other offerings within Twilio, their details are entered into Zuora and Salesforce. This includes customer information, account status, and usage data. We track details like when they started using our products, company information, and the number of users. 

After this initial phase, account managers engage with the customer to discuss potential upgrades or expansions. If they decide to proceed, we negotiate agreements and handle billing details in Zuora, including premiums, discounts, and agent counts. This comprehensive process ensures that all billing aspects are managed end-to-end within Zuora, facilitating collections as well. For instance, automated emails are triggered through Azure when invoices are due, and once payments are made, Zuora is updated accordingly. This integrated approach streamlines our billing processes and supports effective financial management.

Zuora is user-friendly; anyone can learn it quickly. It is feasible and friendly in many aspects, but the navigation is a bit difficult compared to Zoho. Additionally, Azure allows you to download multiple data in a single location, whereas in Zuora, various features are scattered across the platform, making it challenging to access certain parts.

Unlike Zoho, the main page doesn't contain everything. You have to click a button to reveal multiple options; even within those, there are further layers of options to navigate through. 

Unlike Zoho, there's no straightforward search option to find what you need in Zuora quickly. Apart from the customer search button, there are limited settings changes available. In contrast, Zuora offers comprehensive options; you can easily find what you want using the search function. Additionally, Zuora employs symbols for easy identification and remembrance, making navigation more intuitive than Zoho, where everything is written out, potentially leading to confusion. This difference in approach makes the feature set of Zuora stand out from Zoho.

I have been using Zuora for two years.

The solution's stability is good. However, downloading large amounts of data takes a lot of time. If you have hundreds of records, it is difficult to download them all at once. Comprehensive training would be very helpful. Additionally, providing videos that cover all the hidden features would be beneficial for using Azure effectively.

Five to six people are using this solution.

I have chatted with them multiple times to understand what certain features do, what the users can do, and what we can do. We encountered some technical glitches from our side.

Zuora did not provide training to multiple companies. Its training module is limited, with only a few videos explaining the product's features and hidden functionalities. Unlike Chargebee, which provides an updated review of features, Zuora updates do not allow reverting to older versions. This issue with APIs exists in Zuora but not in Chargebee, where you can revert to older versions if needed. Additionally, customization options in Zuora are lacking compared to other platforms.

Zuora offers a variety of pricing options based on the features. They have a robust product with many features, and the cost depends on which features you choose to utilize. Discounts are also available. Zuora's product is highly recommended, but to fully understand how it works, it is advisable to explore its features or schedule a call with them to learn about the entire end-to-end process.

You can use Zuora. It is a very good product. I suggest you also try other products because some might suit your needs. For instance, Oracle offers a complete package with billing and other features, which you may find beneficial.

I felt comfortable using Chargebee instead of Zuora, but Zuora is still a solid option. Integrating with Power BI and various CRMs, including XML CRM, made it more accessible. However, when using Oracle products like NetSuite or Oracle Fusion, you can handle end-to-end processes, including accounts receivable/accounts payable, internal sales commissions, banking, and energy cancellations.

Zuora can handle many of these tasks. It depends on your specific needs, how you plan to use it, and the cost structure. You might also consider whether you need a separate billing tool or if you want to integrate QuickBooks or NetSuite.

Zuora is easy to use, and you can quickly learn the basics. However, mastering more advanced features and gaining deep expertise takes time and effort. Even someone without prior billing knowledge can learn to use Zuora from scratch.

Zuora is a comprehensive product with multiple features that stand out from competitors. It simplifies the billing process, collections, and email management. Unlike some products that require separate purchases for different components, Zuora allows you to add features to a single product, enabling you to perform multiple tasks seamlessly. It integrates easily with Yara Atlas for end-to-end accounting and works well with QuickBooks, NetSuite, Oracle, and SAP. The cost structure is minimal and offers flexibility in billing and agreement modifications. You can automate processes using DocuSign, making it a good product overall. 

Overall, I rate the solution a nine out of ten.

I worked with Zoho for different use cases according to the requirements for the businesses. I have worked on two projects: one for HMD and another for Philips. For HMD, I worked on creating workflows, creating products, creating customer accounts, and integrating them with other systems. For Philips, I am still working on the project, deploying from one system to another, using developer tools, deployment manager, workflows, creating subscriptions from Zoho CPQ, and integrating with SAP.

The automated billing systems have increased our billing by some percentage because it is easier to understand. Zoho has impacted the billing process for business users and customers by providing a convenient way to upload and bill usages.

I like that the UI is great and easily explainable. It allows new users to use Zoho Billing platform easier than any other billing platform.

There are some new developments, such as the invoice template, which is now more convenient for providing different languages. Previously, it was challenging to provide different languages other than English, but now it can support Spanish and other languages. Furthermore, there are more improvements happening, like the introduction of batch updates and global search capabilities.

I have been using Zuora for two point four years.

Zuora is a stable product with few bugs. After development is done by the team, few bugs are raised, and it's working as expected, keeping business operations smooth.

Zuora works the same for all users, more or less. There are some limitations regarding data storage, such as invoice and subscription attachments. However, we are not storing anything on Zoho, so I can't comment extensively on this.

The support team is responsive and replies to issues promptly, typically within thirty minutes to an hour. However, there have been instances where it took more time, such as with the CPQ-related issue. The support team needs to improve response times.

Neutral

The initial setup for deployment is made easier with a deployment manager and developer tools. However, some aspects like settings need to be done manually.

I would recommend Zuora to others because it is easier to learn, handle, and understand.

We use the tool to monetize customer subscriptions. It is an enterprise module. Whenever a subscription ends, we send an email notification to the customer. The product generates the order number and bill number. It takes two to three seconds, and the notification is sent to the customer automatically. So the customer can pay the bill simultaneously.

I like the invoice template creation and the HTML drag-and-drop concept. The subscription, order management, billing settings, and workflow features are fine. I like the automated bill generation feature. It can be achieved from the workflow.

When we raise global support tickets, we receive delayed responses. We have to wait two to three days.

I have been using the solution for two years.

I have not faced any stability issues.

If we have hands-on experience, the initial setup is easy. However, it will be difficult for a person to do it for the first time.

The tool has volume pricing and tiered pricing models. The tiered pricing model is costly. The volume pricing model is more affordable.

Zuora is a booming product in the market. It is useful and versatile. I will recommend the tool to others. It has many features. We can end the subscription whenever we want. It provides a recurring pricing model. I usually show the demo to the customers. Generally, customers like the product. I use AI if I have any doubts about the tool. I worked as a Java full-stack developer before. I switched streams because many people are losing jobs. Overall, I rate the product a seven to eight out of ten.

I use the solution for development tasks.

Zuora Workflow is valuable. It is the main tool I use to automate processes and deliver business requirements. CPR has helped streamline our billing operations.

The solution must add more programming languages to build logic. For now, it is purely liquid. It must add some simple JavaScript, Python, or another language. It will improve the capabilities of Zuora.

I have been using the solution for five years.

The production environment is great. However, we tend to see some downtime for the Sandboxes. We can check the website's health. The stability of the Sandboxes must be improved.

The scalability is good enough for my needs.

The technical support team responds quickly. It is great. The responses are helpful. The engineering team tends to respond very fast.

Positive

The ease of deployment depends on the previous system. It could be difficult to map everything if it was a legacy system or a custom software. If we were using a similar software, it could be easier. The developer tools offered by Zuora are good enough. We can migrate the data from Excel spreadsheets. A team of four people deployed the tool in our organization. The product is always deployed on the cloud.

The solution is worth the price.

I have used Microsoft Dynamics, but it is not entirely like Zuora. We did not do billing in Microsoft Dynamics.

I am a developer. I am a Zuora consultant. We saw the product's benefits after the initial deployment once we had the knowledge to take advantage of its features. In the beginning, it's usually like migration from a legacy system. It is kind of messy. Once we have hands-on experience, we will start seeing the value.

When there is a change in subscription, we have to go through an amendment to the subscription every time. We create a new order and add the new version of the subscription. The tool requires maintenance sometimes. We perform patching to clean up the account and improve the platform's overall performance.

Zuora has a very good Knowledge Center. It also has courses at Zuora University. These are the first things I show the people in the team. I asked my team members to complete Zuora Billing 101. It gives a very good explanation of the capabilities of the tool.

Overall, I rate the solution an eight out of ten.

I work for a large utility manufacturing company that sells tyres on a subscription basis. I used Zuora to automate their business billing processes.

Initially, our customer's system was inefficient, using multiple systems for rating, invoicing, finance, and usage-based charging. There were minimal systems involved in their process. Now, they have merged every process into one system under one roof.

Moreover, Zuora has recently launched its AI bot, which can be used within the tenant itself.

It can generate invoices and manage all financial transactions within the platform.

It's an end-to-end solution for managing subscriptions. You can generate invoices, credit memos, debit memos, and handle products—everything is under one roof. You can also generate different invoice templates and map financial transactions. Additionally, it can be used to generate reports and analytics.

It has been improved a lot. I've seen its growth over two years, with new features being added constantly.

Currently, the data structure within Zuora is a bit rigid. It doesn't support many things, like subqueries or correlation queries and all that. If they improve that section, it would be great.

It has almost been two years. 

I haven't experienced any issues working with it. It's a good platform and easy to use.

It is a scalable product. The only limitation is the ZDQL (Zuora Data Query Language). It's not very efficient and doesn't support many SQL queries or other standard features. If that could be improved, it would be great.

There are around eight to nine users. 

The Zuora tenant we used for the client was US-based, but they operated in multiple countries like Mexico and Colombia. We used the same tenant for every project and created entities within the same project.

Zuora has its own technical support. If we encounter any problems, we can raise a ticket internally, and they will definitely help us.

Positive

I didn't use a different solution. For me, it was my first time using such a tool.

The initial setup wasn't that complex. It was a bit easy. 

• Integration Capabilities: Zuora provides REST APIs, as well as SOAP APIs, which can be leveraged to connect with other systems.

• Deployment strategy: We followed an agile methodology. It was a continuous development and continuous deployment setup.

• Deployment time: Through Zuora's built-in deployment manager, it doesn't take much time. It's easy to deploy. It was completed within a day.

My team lead was the only one who deployed it.

Zuora is cost-effective. It does bring value to the company.

I would definitely recommend it. It's a really nice platform. We can use its extensibility, and it's very easy to implement and automate processes. 

It can also be integrated with multiple platforms if your business requires working with multiple tools.

Overall, I would rate it a nine out of ten.

Different companies have been using Zuora to transitioning from traditional business models to subscription-based ones. This shift has helped improve their businesses. Essentially, Zuora facilitates its move to a subscription-based approach.

Zuora is an end-to-end solution that handles orders, payments, and licensing. Its robust billing engine manages all billing aspects, including debit memos. Zuora's rate plan charges offer the flexibility needed in the subscription business, allowing for easy product configuration. It has evolved since 2015, driven by customer feedback and ongoing reviews. It rapidly improves with new customizations and deployment features, making it a leading solution.

We feel the deployment and version comparison process could be easier when switching between different systems. Based on our feedback, they are working on this. We can contact them whenever we encounter a problem, and they provide a solution.

I have been using Zuora since 2016.

Zuora is quite stable. Occasionally, we experience performance degradation, but we receive notifications about these issues through a maintained site. There have been instances of performance degradation where things take a little longer. These issues can be tracked on our system, where their engineering team works to resolve them.

Support is quite fast. We raise a ticket, and we get a response within one or two hours. If it's a high-priority matter, such as something significantly impacting us, we mention it as a priority ticket and get an even faster response.

The initial setup was manual and time-consuming. We faced some issues with Zuora. These are technical issues with the tool. They have reduced the frequency of these issues over time and are also collecting user feedback. However, these problems persist when deploying from one environment to another.

If you're seriously considering transitioning your business to a subscription model, Zuora could be a good choice.

Zuora can be a valuable tool, depending on your objectives. If you are considering transitioning your business to a subscription model, Zuora is a strong option. It helps manage various systems and processes associated with subscription businesses. Zuora integrates well with other systems, including Jira, through REST API calls, facilitating seamless integration with any system.

Zuora can also be beneficial if you have an order layer separate from your billing system and need a dedicated solution to manage subscriptions and finances. In such cases, Zuora can efficiently handle the subscription aspect, while your front-end could be Salesforce, SAP, or a web-based interface.

Learning Zuora is going to be easy because it offers comprehensive resources for learners. They have a training website called Zuora University, where you can choose any topic. The platform includes UI demonstrations and a learning sandbox, allowing you to explore and learn hands-on. In addition to Zuora University, there is an extensive Knowledge Center available online for anyone to access. Zuora is compliant with finance information standards, ensuring secure handling of data. Recently, they have introduced AI features, such as dashboards for generating reports and automating simple operations like auto-creation of tasks. Their support team uses an automated chatbot to create tickets based on user input. Overall, Zuora provides a user-friendly and resource-rich environment for learning and using their system.

Overall, I rate the solution an eight out of ten.

It has made billing a reliable business function and provided the structure needed to optimize all of our billing processes.

• Reliability
• Uptime
• Stability

These features are valuable because it has allowed the billing functionality to be fully operationalized. This allows us to refocus our energy on optimizing our recurring revenue streams outside of just basic billing.

It would benefit from more features designed to recoup revenue in B2C scenarios. I would build dynamic retry functionalities directly into the core product and enhance their integrations with all payment gateways, so additional data items could be passed with each transaction, such as recurring flags and Level 3 data.

No issues.

No issues.

It is some of the most responsive support that I have encountered.

I did use a previous solution. I switched because the other solution was not scalable.

The initial setup was complex due to historical migration needs.

Negotiate aggressively. Continue to push on cost until you feel comfortable.

Explore multiple options for implementation.

We evaluated Aria and Chargify.