Zuora Reviews

I use the solution in my company since it helps the subscription business. The tool helps businesses manage their product catalogs and content contacts. It also helps with accounts like how much revenue has been generated to keep track of all that. It also helps integrate with other applications and CRMs, like Salesforce. We can also complete reports and all of that with the tool.

The most valuable feature of the solution is that it helps subscription businesses keep track of everything, like upgrades, downgrades, and cancellations. If there are repetitive tasks, we can automate them with the tool.

Zuora is good, but I have faced some issues while using data queries. While fetching the data, I had faced some issues. The issue with the tool may be because of my limited knowledge.

I have been using Zuora for a year and a half or two. I am a user of the tool.

It is a stable solution and though we had encountered a few bugs, they were resolved. Stability-wise, I rate the solution a out of ten.

We will be continuously adding accounts as and when a new subscription occurs.

Around ten people use the tool in my company.

The solution's technical support team's ability to resolve issues is good. I am happy with the support team. Mostly, all of our tickets are resolved by the support team.

The product's installation, setup, and deployment phases can be managed by contacting Zuora support.

The solution is deployed on the cloud.

Zuora can be useful if it is a subscription business. There are alternative billing platforms as well. I have been using Zoho, which I think is a stable product.

It would be easy for a beginner to learn to use Zuora. The tool's UI is user-friendly. The tool offers documentation and has a knowledge center, which has all the information and is user-friendly.

I rate the tool a seven out of ten.

One of the main use cases is managing subscriptions. Consumers create subscriptions for products, and Zuora helps us handle that process. When consumers face account issues, our support team monitors and resolves those incidents.

Another aspect of our work with Zuora involves monitoring subscription creation. Sometimes, there are failures, so we need to track and resolve those issues. We manually process orders for European countries and the US, including trial and replenishment orders. We also handle tasks like invoice processing, which is partly manual and partly automated. We process the manual parts.

What I like best about the tool is it's user-friendly, especially when checking accounts and subscriptions. You can see all the details, like consumer-created subscriptions, invoice details, and the ability to create and remove rate plans.

We don't know everything like the development team does. We are focused on operational tasks. I want to extend my knowledge of creating workflows and understand what the development team is doing. With replenishment orders sent after a certain frequency (like every three months), there's a problem if a subscription is canceled with a future date—it cancels on the same date instead.

We have to raise bugs, especially when problems related to product design arise. For example, fraudulent consumers can place subscriptions even when we classify them as fraud. This issue should be addressed by providing a blockage or prevention mechanism.

I have been working with the product for one and a half years. 

I rate the tool's stability a seven out of ten. 

The solution's technical support is good. 

Positive

Our development team did the deployment. 

I rate Zuora an eight out of ten. 

We use the tool to monetize customer subscriptions. It is an enterprise module. Whenever a subscription ends, we send an email notification to the customer. The product generates the order number and bill number. It takes two to three seconds, and the notification is sent to the customer automatically. So the customer can pay the bill simultaneously.

I like the invoice template creation and the HTML drag-and-drop concept. The subscription, order management, billing settings, and workflow features are fine. I like the automated bill generation feature. It can be achieved from the workflow.

When we raise global support tickets, we receive delayed responses. We have to wait two to three days.

I have been using the solution for two years.

I have not faced any stability issues.

If we have hands-on experience, the initial setup is easy. However, it will be difficult for a person to do it for the first time.

The tool has volume pricing and tiered pricing models. The tiered pricing model is costly. The volume pricing model is more affordable.

Zuora is a booming product in the market. It is useful and versatile. I will recommend the tool to others. It has many features. We can end the subscription whenever we want. It provides a recurring pricing model. I usually show the demo to the customers. Generally, customers like the product. I use AI if I have any doubts about the tool. I worked as a Java full-stack developer before. I switched streams because many people are losing jobs. Overall, I rate the product a seven to eight out of ten.

I use the solution for development tasks.

Zuora Workflow is valuable. It is the main tool I use to automate processes and deliver business requirements. CPR has helped streamline our billing operations.

The solution must add more programming languages to build logic. For now, it is purely liquid. It must add some simple JavaScript, Python, or another language. It will improve the capabilities of Zuora.

I have been using the solution for five years.

The production environment is great. However, we tend to see some downtime for the Sandboxes. We can check the website's health. The stability of the Sandboxes must be improved.

The scalability is good enough for my needs.

The technical support team responds quickly. It is great. The responses are helpful. The engineering team tends to respond very fast.

Positive

The ease of deployment depends on the previous system. It could be difficult to map everything if it was a legacy system or a custom software. If we were using a similar software, it could be easier. The developer tools offered by Zuora are good enough. We can migrate the data from Excel spreadsheets. A team of four people deployed the tool in our organization. The product is always deployed on the cloud.

The solution is worth the price.

I have used Microsoft Dynamics, but it is not entirely like Zuora. We did not do billing in Microsoft Dynamics.

I am a developer. I am a Zuora consultant. We saw the product's benefits after the initial deployment once we had the knowledge to take advantage of its features. In the beginning, it's usually like migration from a legacy system. It is kind of messy. Once we have hands-on experience, we will start seeing the value.

When there is a change in subscription, we have to go through an amendment to the subscription every time. We create a new order and add the new version of the subscription. The tool requires maintenance sometimes. We perform patching to clean up the account and improve the platform's overall performance.

Zuora has a very good Knowledge Center. It also has courses at Zuora University. These are the first things I show the people in the team. I asked my team members to complete Zuora Billing 101. It gives a very good explanation of the capabilities of the tool.

Overall, I rate the solution an eight out of ten.

It has made billing a reliable business function and provided the structure needed to optimize all of our billing processes.

• Reliability
• Uptime
• Stability

These features are valuable because it has allowed the billing functionality to be fully operationalized. This allows us to refocus our energy on optimizing our recurring revenue streams outside of just basic billing.

It would benefit from more features designed to recoup revenue in B2C scenarios. I would build dynamic retry functionalities directly into the core product and enhance their integrations with all payment gateways, so additional data items could be passed with each transaction, such as recurring flags and Level 3 data.

No issues.

No issues.

It is some of the most responsive support that I have encountered.

I did use a previous solution. I switched because the other solution was not scalable.

The initial setup was complex due to historical migration needs.

Negotiate aggressively. Continue to push on cost until you feel comfortable.

Explore multiple options for implementation.

We evaluated Aria and Chargify.