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NetSuite ERP vs Zuora comparison

 

Comparison Buyer's Guide

Executive Summary

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Categories and Ranking

NetSuite ERP
Ranking in Billing Software
4th
Average Rating
7.8
Reviews Sentiment
6.2
Number of Reviews
38
Ranking in other categories
Activity Based Costing Software (6th), Cloud ERP (3rd)
Zuora
Ranking in Billing Software
1st
Average Rating
8.4
Number of Reviews
16
Ranking in other categories
Subscription Management Software (1st)
 

Mindshare comparison

As of February 2026, in the Billing Software category, the mindshare of NetSuite ERP is 4.3%, down from 7.4% compared to the previous year. The mindshare of Zuora is 6.1%, up from 5.6% compared to the previous year. It is calculated based on PeerSpot user engagement data.
Billing Software Market Share Distribution
ProductMarket Share (%)
Zuora6.1%
NetSuite ERP4.3%
Other89.6%
Billing Software
 

Featured Reviews

SM
Sr Analyst at Freelance
Integration tools streamline financial operations and enhance data management
The most beneficial feature in Workato is its accessibility. The interface is easily understandable even for a common user, unlike the NetSuite ERP direct website which requires more technical knowledge. In Workato, NetSuite ERP provides options for new employee records, invoice reports, and batch files processing. The batch processing capability allows handling up to 10,000 records simultaneously, which reduces tasks and processing time significantly. Regarding scalability, NetSuite ERP offers excellent options and reduces manual interventions through automation. In the past three months, I have observed improvements in their options and data storage capabilities, showing enhanced scalability compared to previous versions.
Hasaan Zia - PeerSpot reviewer
Associate Systems Administrator at Gomotive
User management has become more streamlined and audit processes are easier to handle
There have been some bugs which Zuora support has been unable to fix until now. For example, when we initiate sandbox refreshes, access of users who are only in the sandboxes gets wiped off, forcing me to recreate their accounts from scratch, although their entries exist in Zuora One ID, creating confusion and manual work. It has been a year and a half since this issue arose, and I believe it should have been fixed by now, as it is a significant problem when kicking off sandbox refreshes. Additionally, we faced issues with new payment method types rolled out in Q1 2025 that created confusion as they reflected under users' names, which should not happen.

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Pros

"The most beneficial feature in Workato is its accessibility; the interface is easily understandable even for a common user, unlike the NetSuite ERP direct website which requires more technical knowledge."
"Every year, they release a new version."
"It is a very solid product for finance and procure-to-pay processes."
"I am impressed with the product's ease of use. It also helps us reduce the techstack."
"It's integrated into everything well so you can navigate and use it in a very simple way."
"The inventory feature in NetSuite ERP is very valuable to me because it provides clear estimates about the depreciation of details and includes useful mobile modules."
"No valuable quote could be determined from the review content."
"As NetSuite ERP is a cloud product, a valuable feature I found in it is the very friendly user interface. You can set up shortcuts within the applications for frequently used reports or navigation. You can also customize dashboards in NetSuite ERP. Another feature I found valuable in the solution is good reporting. It has many industry-standard reports focused on finance and inventory. I also like the seamless switching between production and test environments and that you can customize the environments within NetSuite ERP. For example, you can put banners on your test and production environments to differentiate or segregate the logins to prevent mistakes. The solution is pretty easy to use and navigate, and it's more of a lightweight software. I like that it's a cloud product, so work is done on the front end rather than the back end. There's also a community for NetSuite ERP where you can raise your queries and issues. You'll find other people sharing experiences about common issues so you can get quick fixes from the community."
"I like the automated bill generation feature."
"It's an end-to-end solution for managing subscriptions."
"I like that the UI is great and easily explainable."
"​It has made billing a reliable business function and provided the structure needed to optimize all of our billing processes.​"
"The best feature is product configuration. The automation is also fantastic. I can say that it is very efficient in pricing. It works effectively in pricing efficiency. The solution is stable. I’ve not encountered any bugs. The product is scalable. It's a good solution that helps ensure you don't lose revenue. I rate the solution a nine out of ten."
"These features are valuable because it has allowed the billing functionality to be fully operationalized. This allows us to refocus our energy on optimizing our recurring revenue streams outside of just basic billing.​"
"The tool's most valuable aspect is its evolution. When I first worked on it, it was a simple platform that handled accounts and basic invoicing. Over the years, I've seen many changes that have enabled it to support complex projects. The help desk now provides solutions for these projects, which wasn't initially possible. The most important thing about Zuora is its ability to handle complexity through workflows, essentially automating the invoicing process."
"Zuora supports multiple pricing models. There are one-time usages, flat fees, per unit, tiered, and consumption-based models."
 

Cons

"The communication has been peculiar, and the overall commercial process has been less than satisfactory."
"In terms of the main improvement to NetSuite is the talent itself. It's grown so fast and there are about 25,000 companies running on it, and it's a relatively newer system compared to other competitors. It's growing so fast that the talent base in the partner organization (there's about 200 of them), is pretty thin."
"Improvement-wise, it should be more customizable. Currently, you can't enhance the product yourself in terms of development for any applications unless you've got a very strong and big development team. Those are the skills that are in very short supply."
"Some of the features around the payroll and payroll taxes and management of that are lacking. We had to outsource some of that because we found that the functionality isn't there."
"Additionally, adding advanced modules such as AI components or customer service modules could help the system become more scalable."
"In NetSuite ERP, they should focus on offering better customization options."
"What needs to be improved is the development in the other areas and other businesses that can use NetSuite."
"NetSuite ERP's UI could be improved. There are some features that are very complex that do not have to be. There are some aspects of the solution that could be simplified and this can include the documentation. Since it's a very complex tool, you expect to have great detailed documentation to help you implement it."
"When we raise global support tickets, we receive delayed responses."
"The main area where issues can arise is third-party integrations, particularly payment gateways."
"The data structure within Zuora is a bit rigid. It doesn't support many things, like subqueries or correlation queries and all that."
"We feel the deployment and version comparison process could be easier when switching between different systems."
"We don't know everything like the development team does. We are focused on operational tasks. I want to extend my knowledge of creating workflows and understand what the development team is doing. With replenishment orders sent after a certain frequency (like every three months), there's a problem if a subscription is canceled with a future date—it cancels on the same date instead."
"The solution must add more programming languages to build logic."
"Some areas that could be improved include the API rate limit."
"I would build dynamic retry functionalities directly into the core product and enhance their integrations with all payment gateways."
 

Pricing and Cost Advice

"Regarding costs, it's not just about licensing. Customization recurring costs can become expensive over five to eight years, especially with new releases. However, NetSuite ERP integrates well with third-party applications, so it can still be used for finance while another ERP is used for localized production."
"It is completely on a subscription basis. We pay yearly and, and you do not have to do anything on a monthly basis. Prices depend on the organization's scale and all those things, but they are doing a good job with the pricing."
"Pricing for NetSuite ERP is okay, but it could be better. The licensing model for NetSuite ERP is based on the number of modules and users. The standard license covers up to twenty-five users. If you have more than twenty-five users, you'll have to buy the premium license, which would double the price. For one module with five user licenses, the cost is between $40,000 to $50,000."
"The price of the solution is quite high."
"It's very competitively priced due to it being a subscription model. So, clients are quite happy with the pricing. I would rate it an eight out of ten in terms of pricing."
"The price is less than the cost of daily hours."
"When people buy ERP, it's a competitive situation and the pricing is paramount."
"NetSuite ERP has a cost per module you want to use, and then you have the license per user."
"Explore multiple options for implementation."
"The tiered pricing model is costly."
"Negotiate aggressively. Continue to push on cost until you feel comfortable.​"
"The solution is worth the price."
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Top Industries

By visitors reading reviews
Computer Software Company
14%
Manufacturing Company
9%
Financial Services Firm
7%
Comms Service Provider
6%
Computer Software Company
17%
Legal Firm
8%
Financial Services Firm
7%
Performing Arts
7%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
By reviewers
Company SizeCount
Small Business27
Midsize Enterprise7
Large Enterprise5
By reviewers
Company SizeCount
Small Business1
Midsize Enterprise2
Large Enterprise13
 

Questions from the Community

What do you like most about NetSuite ERP?
The inventory feature in NetSuite ERP is very valuable to me because it provides clear estimates about the depreciation of details and includes useful mobile modules.
What is your experience regarding pricing and costs for NetSuite ERP?
The initial cost for NetSuite ERP depends on the business size. My IT managers say that some of their features are quite expensive.
What needs improvement with NetSuite ERP?
Regarding room for improvement, I would single out the user interface. The company needs to spend fifty percent of research and development on improving the user interface. The user interface is qu...
What is your experience regarding pricing and costs for Zuora?
The pricing, setup cost, and licensing are managed by the company management, not by me.
What needs improvement with Zuora?
Based on my hands-on experience, there are areas where Zuora could improve, specifically invoicing reversal restrictions. Zuora has limitations when an invoice is already split, making it challengi...
What is your primary use case for Zuora?
Zuora Billing and Zuora Revenue serve as our main use case for subscription management, invoicing, and billing of the automation, proration calculations, and all the revenue recognition part. A spe...
 

Comparisons

 

Overview

 

Sample Customers

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Find out what your peers are saying about NetSuite ERP vs. Zuora and other solutions. Updated: February 2026.
881,733 professionals have used our research since 2012.